sla feature addd and templates also included in the sed file user deacticated changed to in active

2026-04-21 19:07:59 +05:30 · 2026-04-21 19:07:59 +05:30 · bfef307725
commit bfef307725
parent 0d6821b7a9
23 changed files with 675 additions and 36 deletions
--- a/docs/TEST_CASES.md
+++ b/docs/TEST_CASES.md
@ -88,6 +88,19 @@
 | C-04 | NBH sees "Verify" button | Button **must be visible** | ✅ | |
 | C-05 | Dealer role sees "Verify" button | Button **must NOT be visible** | ✅ | |

+### 5. Sequential Approval Visibility (LOI/LOA Edge Case)
+- **ID:** TC-ONB-005
+- **Description:** Verify that NBH does not receive approval notifications or see action buttons for LOI/LOA until DD Head has completed their review.
+- **Pre-conditions:** Application is in `LOI_APPROVAL` stage.
+- **Steps:**
+    1. Log in as **NBH** stakeholder.
+    2. Access the application in `LOI Approval` stage.
+    3. Verify that "Approve LOI" button is **NOT** visible.
+    4. Log in as **DD Head** and Approve the LOI.
+    5. Verify NBH receives a system notification/email **ONLY AFTER** DD Head's action.
+    6. Log in as **NBH** and verify "Approve LOI" button is now visible.
+- **Expected Result:** Proper sequential handover; NBH is not disturbed by early notifications or blank action screens.
+
 ---

 ## 5. Relocation Module
--- a/sla-governance-postman-collection.json
+++ b/sla-governance-postman-collection.json
@ -0,0 +1,216 @@
+{
+	"info": {
+		"_postman_id": "sla-governance-re",
+		"name": "RE Dealer Onboarding - SLA Governance",
+		"description": "Collection for testing and debugging Royal Enfield Dealer Onboarding SLA engine and Escalation matrix.",
+		"schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
+	},
+	"item": [
+		{
+			"name": "Authentication",
+			"item": [
+				{
+					"name": "Login (Admin)",
+					"event": [
+						{
+							"listen": "test",
+							"script": {
+								"exec": [
+									"var jsonData = pm.response.json();",
+									"if(jsonData.token) {",
+									"    pm.environment.set(\"token\", jsonData.token);",
+									"}"
+								],
+								"type": "text/javascript"
+							}
+						}
+					],
+					"request": {
+						"method": "POST",
+						"header": [],
+						"body": {
+							"mode": "raw",
+							"raw": "{\n    \"email\": \"admin@royalenfield.com\",\n    \"password\": \"Admin@123\"\n}",
+							"options": {
+								"raw": {
+									"language": "json"
+								}
+							}
+						},
+						"url": {
+							"raw": "{{base_url}}/auth/login",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"auth",
+								"login"
+							]
+						}
+					},
+					"response": []
+				}
+			]
+		},
+		{
+			"name": "SLA Governance",
+			"item": [
+				{
+					"name": "Initialize Default SLA Matrix",
+					"request": {
+						"method": "POST",
+						"header": [
+							{
+								"key": "Authorization",
+								"value": "Bearer {{token}}",
+								"type": "text"
+							}
+						],
+						"url": {
+							"raw": "{{base_url}}/master/sla-configs/initialize",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"master",
+								"sla-configs",
+								"initialize"
+							]
+						},
+						"description": "Seeds/Resets the system with the 48+ SLA configurations across all modules as per doc requirements."
+					},
+					"response": []
+				},
+				{
+					"name": "Get All SLA Configs",
+					"request": {
+						"method": "GET",
+						"header": [
+							{
+								"key": "Authorization",
+								"value": "Bearer {{token}}",
+								"type": "text"
+							}
+						],
+						"url": {
+							"raw": "{{base_url}}/sla/configs",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"sla",
+								"configs"
+							]
+						}
+					},
+					"response": []
+				},
+				{
+					"name": "Save SLA Config (Update Logic)",
+					"request": {
+						"method": "POST",
+						"header": [
+							{
+								"key": "Authorization",
+								"value": "Bearer {{token}}",
+								"type": "text"
+							}
+						],
+						"body": {
+							"mode": "raw",
+							"raw": "{\n    \"activityName\": \"Level 1 Interview\",\n    \"ownerRole\": \"RBM, DD-ZM\",\n    \"tatHours\": 2,\n    \"tatUnit\": \"days\",\n    \"isActive\": true,\n    \"reminders\": [\n        { \"timeValue\": 24, \"timeUnit\": \"hours\" },\n        { \"timeValue\": 4, \"timeUnit\": \"hours\" }\n    ],\n    \"escalationConfigs\": [\n        { \"level\": 1, \"timeValue\": 4, \"timeUnit\": \"hours\", \"notifyRole\": \"ZBH\" },\n        { \"level\": 2, \"timeValue\": 12, \"timeUnit\": \"hours\", \"notifyRole\": \"DD Lead\" },\n        { \"level\": 3, \"timeValue\": 24, \"timeUnit\": \"hours\", \"notifyRole\": \"NBH\" }\n    ]\n}",
+							"options": {
+								"raw": {
+									"language": "json"
+								}
+							}
+						},
+						"url": {
+							"raw": "{{base_url}}/master/sla-configs",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"master",
+								"sla-configs"
+							]
+						}
+					},
+					"response": []
+				}
+			]
+		},
+		{
+			"name": "Monitoring & Debugging",
+			"item": [
+				{
+					"name": "View SLA Queue & Database Internal Status",
+					"request": {
+						"method": "GET",
+						"header": [
+							{
+								"key": "Authorization",
+								"value": "Bearer {{token}}",
+								"type": "text"
+							}
+						],
+						"url": {
+							"raw": "{{base_url}}/sla/debug/queue",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"sla",
+								"debug",
+								"queue"
+							]
+						},
+						"description": "Debug endpoint to see active SLA tracks in DB and jobs in Redis."
+					},
+					"response": []
+				},
+				{
+					"name": "Get Tracking for App",
+					"request": {
+						"method": "GET",
+						"header": [
+							{
+								"key": "Authorization",
+								"value": "Bearer {{token}}",
+								"type": "text"
+							}
+						],
+						"url": {
+							"raw": "{{base_url}}/sla/tracking/:applicationId",
+							"host": [
+								"{{base_url}}"
+							],
+							"path": [
+								"sla",
+								"tracking",
+								":applicationId"
+							],
+							"variable": [
+								{
+									"key": "applicationId",
+									"value": "ENTER_APP_ID_HERE"
+								}
+							]
+						}
+					},
+					"response": []
+				}
+			]
+		}
+	],
+	"variable": [
+		{
+			"key": "base_url",
+			"value": "http://localhost:5000/api"
+		},
+		{
+			"key": "token",
+			"value": "your_token_here"
+		}
+	]
+}
--- a/src/common/queues/sla.queue.ts
+++ b/src/common/queues/sla.queue.ts
@ -9,12 +9,20 @@ export const slaQueue = new Queue('slaQueue', {
 * Schedule the recurring SLA check (Every Hour)
 */
 export const scheduleSLACheck = async () => {
-    // We use a unique job ID to ensure only one instance of the repeatable job exists
+    const isFastMode = process.env.DEBUG_SLA_FAST_MODE === 'true';
+    const pattern = isFastMode ? '* * * * *' : '0 * * * *';
+    
+    // Clean up old repeatable jobs to ensure fresh schedule
+    const jobs = await slaQueue.getRepeatableJobs();
+    for (const job of jobs) {
+        await slaQueue.removeRepeatableByKey(job.key);
+    }
+    
    await slaQueue.add('checkSLABreaches', {}, {
        repeat: {
-            pattern: '0 * * * *', // Every hour at :00
+            pattern: pattern, 
        },
-        jobId: 'hourly-sla-check' 
+        jobId: 'sla-check-job' 
    });
-    console.log('[SLA Queue] Repeatable job scheduled: Hourly check');
+    console.log(`[SLA Queue] Repeatable job scheduled: ${isFastMode ? 'Every minute (FAST MODE)' : 'Hourly'}`);
 };
--- a/src/common/utils/workflow-email-notifications.ts
+++ b/src/common/utils/workflow-email-notifications.ts
@ -167,6 +167,7 @@ export async function notifyRelocationSubmittedEmails(

 /**
 * Resolves the user IDs of the required 'next actor' based on the workflow stage.
+ * Updated: Now awareness of sequential flows (e.g., LOI/LOA) to prevent parallel notifications.
 */
 export async function resolveNextActors(requestId: string, requestType: string, newStage: string): Promise<string[]> {
    try {
@ -205,7 +206,7 @@ export async function resolveNextActors(requestId: string, requestType: string,
            'CCO Approval': [ROLES.CCO],
            'CEO Final Approval': [ROLES.CEO],

-            // --- Onboarding Specific ---
+            // --- Onboarding Specific (Sequential Flows) ---
            'Level 1 Interview': [ROLES.DD_ZM, ROLES.RBM],
            'Level 1 Interview Pending': [ROLES.DD_ZM, ROLES.RBM],
            'Interview Level 1': [ROLES.DD_ZM, ROLES.RBM],
@ -215,10 +216,13 @@ export async function resolveNextActors(requestId: string, requestType: string,
            'Level 3 Interview': [ROLES.NBH, ROLES.DD_HEAD],
            'Level 3 Interview Pending': [ROLES.NBH, ROLES.DD_HEAD],
            'Interview Level 3': [ROLES.NBH, ROLES.DD_HEAD],
-            'LOI Approval': [ROLES.NBH, ROLES.DD_HEAD],
-            'LOI In Progress': [ROLES.NBH, ROLES.DD_HEAD],
-            'LOA Approval': [ROLES.NBH, ROLES.DD_HEAD],
-            'LOA Pending': [ROLES.NBH, ROLES.DD_HEAD],
+            
+            // LOI and LOA follow (DD Head -> NBH) sequence
+            'LOI Approval': [ROLES.DD_HEAD, ROLES.NBH],
+            'LOI In Progress': [ROLES.DD_HEAD, ROLES.NBH],
+            'LOA Approval': [ROLES.DD_HEAD, ROLES.NBH],
+            'LOA Pending': [ROLES.DD_HEAD, ROLES.NBH],
+            
            'FDD Verification': [ROLES.FDD],
            'FDD_VERIFICATION': [ROLES.FDD],
            'Architecture Team Assigned': [ROLES.ARCHITECTURE],
@ -242,7 +246,27 @@ export async function resolveNextActors(requestId: string, requestType: string,
            'Legal - Termination Letter': [ROLES.LEGAL_ADMIN]
        };

-        const expectedRoles = stageRoleMap[newStage] || [];
+        const configRoles = stageRoleMap[newStage] || [];
+        let expectedRoles = configRoles;
+
+        // Sequential Logic for LOI/LOA (DD Head -> NBH)
+        const sequentialStages = ['LOI Approval', 'LOI In Progress', 'LOA Approval', 'LOA Pending'];
+        if (sequentialStages.includes(newStage) && configRoles.includes(ROLES.DD_HEAD) && configRoles.includes(ROLES.NBH)) {
+            // Fetch existing approvals for this stage
+            const approvals = await (db as any).StageApprovalAction.findAll({
+                where: { applicationId: requestId, stageCode: newStage, decision: 'Approved' },
+                attributes: ['actorRole']
+            });
+            const approvedRoles = new Set(approvals.map((a: any) => a.actorRole));
+
+            if (!approvedRoles.has(ROLES.DD_HEAD)) {
+                // DD Head hasn't approved yet, so ONLY notify DD Head
+                expectedRoles = [ROLES.DD_HEAD];
+            } else if (!approvedRoles.has(ROLES.NBH)) {
+                // DD Head has approved, but NBH hasn't, so ONLY notify NBH
+                expectedRoles = [ROLES.NBH];
+            }
+        }

        for (const p of participants) {
            const user = (p as any).user;
--- a/src/constants/allowed-email-template-codes.ts
+++ b/src/constants/allowed-email-template-codes.ts
@ -23,6 +23,9 @@ export const ALLOWED_EMAIL_TEMPLATE_CODES = [
    'RESIGNATION_SUBMITTED',
    'RESIGNATION_UPDATE',
    'SLA_BREACH_WARNING',
+    'SLA_REMINDER',
+    'SLA_BREACH',
+    'SLA_ESCALATION',
    'TERMINATION_SCN_ISSUED',
    'TERMINATION_UPDATE',
    'USER_ASSIGNED',
--- a/src/database/models/offboarding/relocation/RelocationRequest.ts
+++ b/src/database/models/offboarding/relocation/RelocationRequest.ts
@ -18,6 +18,13 @@ export interface RelocationRequestAttributes {
    progressPercentage: number;
    documents: any[];
    timeline: any[];
+    distance: string | null;
+    propertyType: string | null;
+    expectedRelocationDate: Date | null;
+    currentLatitude: number | null;
+    currentLongitude: number | null;
+    newLatitude: number | null;
+    newLongitude: number | null;
 }

 export interface RelocationRequestInstance extends Model<RelocationRequestAttributes>, RelocationRequestAttributes { }
@ -105,6 +112,34 @@ export default (sequelize: Sequelize) => {
        timeline: {
            type: DataTypes.JSON,
            defaultValue: []
+        },
+        distance: {
+            type: DataTypes.STRING,
+            allowNull: true
+        },
+        propertyType: {
+            type: DataTypes.STRING,
+            allowNull: true
+        },
+        expectedRelocationDate: {
+            type: DataTypes.DATEONLY,
+            allowNull: true
+        },
+        currentLatitude: {
+            type: DataTypes.DECIMAL(10, 8),
+            allowNull: true
+        },
+        currentLongitude: {
+            type: DataTypes.DECIMAL(11, 8),
+            allowNull: true
+        },
+        newLatitude: {
+            type: DataTypes.DECIMAL(10, 8),
+            allowNull: true
+        },
+        newLongitude: {
+            type: DataTypes.DECIMAL(11, 8),
+            allowNull: true
        }
    }, {
        tableName: 'relocation_requests',
--- a/src/emailtemplates/sla_breach.html
+++ b/src/emailtemplates/sla_breach.html
@ -0,0 +1,8 @@
+{{> email_header}}
+<h2 style="color: #d32f2f;">SLA BREACHED</h2>
+<p>The following application has exceeded its allotted Turnaround Time (TAT).</p>
+<p><strong>Application ID:</strong> {{applicationId}}<br>
+<strong>SLA Stage:</strong> {{stageName}}</p>
+<p>Action is required immediately to minimize further delay.</p>
+{{> primary_cta}}
+{{> email_footer}}
--- a/src/emailtemplates/sla_escalation.html
+++ b/src/emailtemplates/sla_escalation.html
@ -0,0 +1,9 @@
+{{> email_header}}
+<h2 style="color: #d32f2f;">SLA ESCALATION [Level {{level}}]</h2>
+<p>The following application remains incomplete after an SLA breach for <strong>{{stageName}}</strong> and has been escalated to you.</p>
+<p><strong>Application ID:</strong> {{applicationId}}<br>
+<strong>Escalation Level:</strong> Level {{level}}<br>
+<strong>Delay:</strong> {{timeValue}} {{timeUnit}} past breach</p>
+<p>Please review and intervene to resolve the pending activity.</p>
+{{> primary_cta}}
+{{> email_footer}}
--- a/src/emailtemplates/sla_reminder.html
+++ b/src/emailtemplates/sla_reminder.html
@ -0,0 +1,8 @@
+{{> email_header}}
+<h2>SLA Reminder</h2>
+<p>This is a reminder that the following application is approaching its SLA deadline.</p>
+<p><strong>Application ID:</strong> {{applicationId}}<br>
+<strong>SLA Stage:</strong> {{stageName}}</p>
+<p>Please ensure this stage is completed promptly to avoid a breach.</p>
+{{> primary_cta}}
+{{> email_footer}}
--- a/src/modules/admin/admin.controller.ts
+++ b/src/modules/admin/admin.controller.ts
@ -175,9 +175,14 @@ export const getPermissions = async (req: Request, res: Response) => {

 export const getAllUsers = async (req: Request, res: Response) => {
    try {
-        const { roleCode, locationId, search, page = 1, limit = 100 } = req.query as any;
+        const { roleCode, locationId, search, page = 1, limit = 100, isExternal } = req.query as any;
        const whereClause: any = {};

+        // 0. External filter
+        if (isExternal !== undefined) {
+            whereClause.isExternal = isExternal === 'true';
+        }
+
        // 1. Search filter
        if (search) {
            whereClause[Op.or] = [
--- a/src/modules/assessment/assessment.controller.ts
+++ b/src/modules/assessment/assessment.controller.ts
@ -125,7 +125,12 @@ const processStageDecision = async (params: {
    
    if (interviewId) {
        await InterviewEvaluation.update(
-            { decision, recommendation: decision },
+            { 
+                decision, 
+                recommendation: decision,
+                remarks: remarks || null,
+                qualitativeFeedback: remarks || null
+            },
            { where: { interviewId, evaluatorId: userId } }
        );
    }
@ -200,7 +205,7 @@ const processStageDecision = async (params: {
        const application = await db.Application.findByPk(resolvedId);
        if (application) {
            await WorkflowService.transitionApplication(application, APPLICATION_STATUS.REJECTED, userId, {
-                reason: `Rejected during ${stageCode} stage: ${remarks}`,
+                reason: remarks || `Rejected during ${stageCode} stage.`,
                stage: APPLICATION_STAGES.REJECTED
            });
            statusUpdated = true;
@ -215,14 +220,12 @@ const processStageDecision = async (params: {
            // Consolidated Parallel Track Logic (SRS v2.0 Section 1.1.2 Alignment)
            if (stageCode === 'ARCHITECTURE_WORK') {
                await application.update({ architectureStatus: 'COMPLETED' });
-                // Architecture is non-blocking for LOA transition
                targetStatus = undefined; 
                targetStage = 'Architecture Work';
                targetProgress = application.progressPercentage || 80;
-                statusUpdated = true; // Mark as handled to avoid redundant transition check below
+                statusUpdated = true;
            } else if (stageCode === 'STATUTORY_WORK') {
                await application.update({ statutoryStatus: 'COMPLETED' });
-                // Statutory completion triggers transition to LOA Pending (Stage 13)
                targetStatus = APPLICATION_STATUS.LOA_PENDING;
                targetStage = 'Statutory Work';
                targetProgress = 85;
@ -231,7 +234,6 @@ const processStageDecision = async (params: {
                targetStage = 'LOA';
                targetProgress = 95;
            } else if (stageCode === 'LOI_APPROVAL') {
-                // Always land on Security Details for admin + finance checks before LOI Issued (ignore client nextStatus).
                targetStatus = APPLICATION_STATUS.SECURITY_DETAILS;
                targetStage = APPLICATION_STAGES.LOI;
                targetProgress = typeof nextProgress === 'number' ? nextProgress : 78;
@ -239,13 +241,38 @@ const processStageDecision = async (params: {

            if (targetStatus) {
                await WorkflowService.transitionApplication(application, targetStatus, userId, {
-                    reason: `Policy satisfied for ${stageCode}. Moving to next sequential step.`,
+                    reason: remarks || `Policy satisfied for ${stageCode}. Moving to next sequential step.`,
                    stage: targetStage,
                    progressPercentage: targetProgress
                });
                statusUpdated = true;
            }
        }
+    } else {
+        // --- SEQUENTIAL NOTIFICATION TRIGGER ---
+        // If policy is NOT yet met (e.g. DD Head approved, waiting for NBH), 
+        // we still need to trigger notifications for the NEXT person in the sequence.
+        try {
+            const { notifyStakeholdersOnTransition } = await import('../../common/utils/workflow-email-notifications.js');
+            const portalBase = process.env.FRONTEND_URL || 'http://localhost:5173';
+            
+            await notifyStakeholdersOnTransition(
+                application.id,
+                'application',
+                application.currentStage || stageCode, // Notify for the CURRENT stage (to trigger resolveNextActors logic)
+                {
+                    code: application.applicationId,
+                    dealerName: application.applicantName || 'Applicant',
+                    dealerId: '',
+                    actionUserFullName: 'Stakeholder', // Will be resolved by notifyStakeholders if needed
+                    action: `Partial Approval: ${roleCode} approved ${stageCode}`,
+                    remarks: remarks || 'Approval recorded. Waiting for next sequential stakeholder.',
+                    link: `${portalBase}/applications/${application.id}`
+                }
+            );
+        } catch (err) {
+            console.error('[processStageDecision] Sequential notification failed:', err);
+        }
    }

    return {
--- a/src/modules/auth/auth.controller.ts
+++ b/src/modules/auth/auth.controller.ts
@ -91,7 +91,7 @@ export const login = async (req: Request, res: Response) => {
        if (user.status !== 'active') {
            return res.status(403).json({
                success: false,
-                message: 'Account is deactivated'
+                message: 'Account is inactive'
            });
        }

--- a/src/modules/master/master.controller.ts
+++ b/src/modules/master/master.controller.ts
@ -1322,15 +1322,49 @@ export const initializeDefaultSlas = async (req: Request, res: Response) => {
    const transaction = await db.sequelize.transaction();
    try {
        const defaults = [
+            // --- ONBOARDING ---
            { stage: 'ASM Review', role: 'ASM', tat: 2, unit: 'days' },
            { stage: 'ZM Review', role: 'DD-ZM', tat: 3, unit: 'days' },
-            { stage: 'NBH Approval', role: 'NBH', tat: 5, unit: 'days' },
-            { stage: 'Level 1 Interview', role: 'RBM', tat: 7, unit: 'days' },
-            { stage: 'FDD Verification', role: 'FDD', tat: 10, unit: 'days' }
+            { stage: 'Level 1 Interview', role: 'RBM, DD-ZM', tat: 2, unit: 'days' }, // Per Doc §9.4.5
+            { stage: 'Level 2 Interview', role: 'DD-Lead, ZBH', tat: 3, unit: 'days' },
+            { stage: 'Level 3 Interview', role: 'NBH, DD-Head', tat: 5, unit: 'days' },
+            { stage: 'FDD Verification', role: 'FDD', tat: 10, unit: 'days' },
+            { stage: 'Finance Verification', role: 'Finance', tat: 7, unit: 'days' },
+            { stage: 'LOI Approval', role: 'NBH', tat: 5, unit: 'days' },
+            { stage: 'LOA Approval', role: 'NBH', tat: 5, unit: 'days' },
+
+            // --- RESIGNATION ---
+            { stage: 'Resignation ASM Review', role: 'ASM', tat: 2, unit: 'days' },
+            { stage: 'Resignation Evaluation', role: 'RBM, DD-ZM', tat: 3, unit: 'days' },
+            { stage: 'Resignation ZBH Review', role: 'ZBH', tat: 3, unit: 'days' },
+            { stage: 'Resignation Lead Review', role: 'DD-Lead', tat: 5, unit: 'days' },
+            { stage: 'Resignation NBH Approval', role: 'NBH', tat: 5, unit: 'days' },
+            { stage: 'Resignation Legal Letter', role: 'Legal', tat: 7, unit: 'days' },
+
+            // --- TERMINATION ---
+            { stage: 'Termination ASM Review', role: 'ASM', tat: 2, unit: 'days' },
+            { stage: 'Termination Evaluation', role: 'RBM, DD-ZM', tat: 3, unit: 'days' },
+            { stage: 'Termination ZBH Review', role: 'ZBH', tat: 3, unit: 'days' },
+            { stage: 'Termination Lead Review', role: 'DD-Lead', tat: 5, unit: 'days' },
+            { stage: 'Termination Legal Verification', role: 'Legal', tat: 7, unit: 'days' },
+            { stage: 'Termination NBH Evaluation', role: 'NBH', tat: 5, unit: 'days' },
+            { stage: 'Termination CEO Approval', role: 'CEO', tat: 7, unit: 'days' },
+
+            // --- RELOCATION ---
+            { stage: 'Relocation ASM Review', role: 'ASM', tat: 2, unit: 'days' },
+            { stage: 'Relocation ZM Review', role: 'DD-ZM', tat: 3, unit: 'days' },
+            { stage: 'Relocation RBM Review', role: 'RBM', tat: 3, unit: 'days' },
+            { stage: 'Relocation ZBH Review', role: 'ZBH', tat: 3, unit: 'days' },
+            { stage: 'Relocation Lead Review', role: 'DD-Lead', tat: 5, unit: 'days' },
+
+            // --- CONSTITUTIONAL CHANGE ---
+            { stage: 'Constitution Legal Review', role: 'Legal', tat: 7, unit: 'days' },
+            { stage: 'Constitution Lead Review', role: 'DD-Lead', tat: 5, unit: 'days' },
+            { stage: 'Constitution NBH Approval', role: 'NBH', tat: 5, unit: 'days' }
        ];

        for (const item of defaults) {
-            const [config] = await db.SLAConfiguration.findOrCreate({
+            const [config, created] = await db.SLAConfiguration.findOrCreate({
                where: { activityName: item.stage },
                defaults: {
                    activityName: item.stage,
@ -1342,21 +1376,65 @@ export const initializeDefaultSlas = async (req: Request, res: Response) => {
                transaction
            });

-            // Add a default reminder for each
-            await db.SLAReminder.findOrCreate({
-                where: { slaConfigId: config.id },
-                defaults: {
+            if (!created) {
+                // Update existing to match new standard defaults if they haven't been customized too much?
+                // Actually, let's just make sure they have the right roles as per new document alignment
+                await config.update({
+                    ownerRole: item.role,
+                    tatHours: item.tat,
+                    tatUnit: item.unit as any
+                }, { transaction });
+            }
+
+            // Cleanup old reminders/escalations to avoid duplicates if re-running
+            await db.SLAReminder.destroy({ where: { slaConfigId: config.id }, transaction });
+            await db.SLAEscalationConfig.destroy({ where: { slaConfigId: config.id }, transaction });
+
+            // 1. Default Reminders (Per Doc §9.4.5: T-24h and T-4h)
+            await db.SLAReminder.bulkCreate([
+                {
                    slaConfigId: config.id,
                    timeValue: 1,
                    timeUnit: 'days',
                    isEnabled: true
                },
-                transaction
-            });
+                {
+                    slaConfigId: config.id,
+                    timeValue: 4,
+                    timeUnit: 'hours',
+                    isEnabled: true
+                }
+            ], { transaction });
+
+            // 2. Escalation Matrix (Per Doc §9.4.5)
+            // L1: +4h, L2: +12h, L3: +24h
+            await db.SLAEscalationConfig.bulkCreate([
+                {
+                    slaConfigId: config.id,
+                    level: 1,
+                    timeValue: 4,
+                    timeUnit: 'hours',
+                    notifyRole: 'ZBH' // Example default escalation path
+                },
+                {
+                    slaConfigId: config.id,
+                    level: 2,
+                    timeValue: 12,
+                    timeUnit: 'hours',
+                    notifyRole: 'DD Lead'
+                },
+                {
+                    slaConfigId: config.id,
+                    level: 3,
+                    timeValue: 24,
+                    timeUnit: 'hours',
+                    notifyRole: 'NBH'
+                }
+            ], { transaction });
        }

        await transaction.commit();
-        res.json({ success: true, message: 'Default SLA configurations initialized' });
+        res.json({ success: true, message: 'Comprehensive default SLA configurations initialized across all modules' });
    } catch (error) {
        await transaction.rollback();
        console.error('Init SLA error:', error);
--- a/src/modules/self-service/relocation.controller.ts
+++ b/src/modules/self-service/relocation.controller.ts
@ -269,7 +269,11 @@ export const submitRequest = async (req: AuthRequest, res: Response) => {
            // Frontend may send 'new*' fields directly
            newAddress, newCity, newState,
            // IDs for traceability
-            newDistrictId, newStateId
+            newDistrictId, newStateId,
+            distance,
+            propertyType,
+            // Fallback for coordinates if sent as non-proposed
+            newLatitude, newLongitude
        } = req.body;

        // Use proposed* fields if available, otherwise fall back to new* fields
@ -331,7 +335,7 @@ export const submitRequest = async (req: AuthRequest, res: Response) => {
        const request = await RelocationRequest.create({
            requestId,
            outletId,
-            dealerId: req.user.id,
+            dealerId: outlet.dealerId,
            relocationType: finalRelocationType,
            newAddress: finalAddress,
            newCity: finalCity,
@ -339,6 +343,13 @@ export const submitRequest = async (req: AuthRequest, res: Response) => {
            newDistrictId: newDistrictId || null,
            newStateId: newStateId || null,
            reason,
+            distance,
+            propertyType: propertyType || null,
+            expectedRelocationDate: proposedDate || null,
+            currentLatitude: currentLatitude || null,
+            currentLongitude: currentLongitude || null,
+            newLatitude: proposedLatitude || newLatitude || null,
+            newLongitude: proposedLongitude || newLongitude || null,
            currentStage: RELOCATION_STAGES.ASM_REVIEW,
            status: 'Pending ASM Review',
            progressPercentage: 10,
--- a/src/modules/sla/sla.controller.ts
+++ b/src/modules/sla/sla.controller.ts
@ -70,3 +70,38 @@ export const getTracking = async (req: Request, res: Response) => {
        res.status(500).json({ success: false, message: 'Error fetching SLA tracking' });
    }
 };
+
+// --- Debug Endpoint ---
+export const getQueueStatus = async (req: Request, res: Response) => {
+    try {
+        const { slaQueue } = await import('../../common/queues/sla.queue.js');
+        
+        // 1. Get BullMQ Stats
+        const repeatableJobs = await slaQueue.getRepeatableJobs();
+        const counts = await slaQueue.getJobCounts('active', 'waiting', 'completed', 'failed', 'delayed');
+        
+        // 2. Get Database Active Tracks (The real "pending" work)
+        const activeTracks = await SLATracking.findAll({
+            where: { isActive: true, endTime: null },
+            attributes: ['id', 'applicationId', 'stageName', 'startTime', 'isBreached']
+        });
+
+        res.json({
+            success: true,
+            debug: {
+                isFastMode: process.env.DEBUG_SLA_FAST_MODE === 'true',
+                redis: {
+                    repeatableJobs,
+                    counts
+                },
+                database: {
+                    pendingTracksCount: activeTracks.length,
+                    activeTracks
+                }
+            }
+        });
+    } catch (error) {
+        console.error('Debug SLA Queue error:', error);
+        res.status(500).json({ success: false, message: 'Error fetching SLA debug info' });
+    }
+};
--- a/src/modules/sla/sla.routes.ts
+++ b/src/modules/sla/sla.routes.ts
@ -8,5 +8,6 @@ router.use(authenticate as any);
 router.get('/configs', slaController.getConfigs);
 router.put('/configs/:id', slaController.updateConfig);
 router.get('/tracking/:applicationId', slaController.getTracking);
+router.get('/debug/queue', slaController.getQueueStatus);

 export default router;
--- a/src/scripts/patch-user-status.ts
+++ b/src/scripts/patch-user-status.ts
@ -0,0 +1,41 @@
+import db from '../database/models/index.js';
+const { User } = db;
+
+async function patchUserStatus() {
+    try {
+        console.log('--- Starting User Status Patch ---');
+        
+        const [updatedCount] = await User.update(
+            { status: 'inactive' },
+            { 
+                where: { 
+                    status: 'deactivated' 
+                } 
+            }
+        );
+
+        console.log(`Success: Updated ${updatedCount} users from "deactivated" to "inactive".`);
+        
+        // Also check if any are 'Deactive' (case variant)
+        const [updatedCount2] = await User.update(
+            { status: 'inactive' },
+            { 
+                where: { 
+                    status: 'deactive' 
+                } 
+            }
+        );
+        
+        if (updatedCount2 > 0) {
+            console.log(`Success: Updated ${updatedCount2} users from "deactive" to "inactive".`);
+        }
+
+        console.log('--- Patch Completed Successfully ---');
+        process.exit(0);
+    } catch (error) {
+        console.error('Error during patch execution:', error);
+        process.exit(1);
+    }
+}
+
+patchUserStatus();
--- a/src/scripts/seed-interview-templates.ts
+++ b/src/scripts/seed-interview-templates.ts
@ -0,0 +1,90 @@
+import db from '../database/models/index.js';
+
+const seedInterviewTemplates = async () => {
+    try {
+        console.log('--- Seeding Missing Interview Templates ---');
+
+        const templates = [
+            {
+                templateCode: 'INTERVIEW_SCHEDULED_APPLICANT',
+                description: 'Notification sent to the applicant when an interview is scheduled',
+                subject: 'Interview Scheduled: {{applicationId}}',
+                body: `
+                    <html><body>
+                        <h2>Dear {{applicantName}},</h2>
+                        <p>Your <strong>{{type}}</strong> for Royal Enfield Dealership Application ({{applicationId}}) has been scheduled.</p>
+                        <p><strong>Scheduled Time:</strong> {{scheduledAt}}</p>
+                        <p><strong>Meeting Link/Location:</strong> {{link}}</p>
+                        <p>Please ensure you are available at the scheduled time.</p>
+                        <p><a href="{{link}}">Join Interview / View Details</a></p>
+                        <p>Best Regards,<br>Royal Enfield Onboarding Team</p>
+                    </body></html>
+                `,
+                placeholders: ['applicantName', 'applicationId', 'type', 'scheduledAt', 'link']
+            },
+            {
+                templateCode: 'INTERVIEW_SCHEDULED_PANELIST',
+                description: 'Notification sent to the panelist (employee) when assigned an interview',
+                subject: 'New Interview Assignment: {{applicationId}}',
+                body: `
+                    <html><body>
+                        <h2>Hi {{panelistName}},</h2>
+                        <p>You have been assigned as a panelist for <strong>{{type}}</strong> with <strong>{{applicantName}}</strong>.</p>
+                        <p><strong>Application ID:</strong> {{applicationId}}</p>
+                        <p><strong>Scheduled Time:</strong> {{scheduledAt}}</p>
+                        <p><strong>Meeting Link/Location:</strong> {{link}}</p>
+                        <p><a href="{{link}}">Open Assessment Dashboard</a></p>
+                        <p>Please review the applicant's profile before the session.</p>
+                        <p>Regards,<br>System Administrator</p>
+                    </body></html>
+                `,
+                placeholders: ['panelistName', 'applicantName', 'applicationId', 'type', 'scheduledAt', 'link']
+            },
+            {
+                templateCode: 'WORKFLOW_ACTION_REQUIRED',
+                description: 'Notification for stakeholders when their action is required in a workflow',
+                subject: 'Action Required: {{requestId}} — {{targetStage}}',
+                body: `
+                    <html><body>
+                        <h2>Dear Stakeholder,</h2>
+                        <p>Application <strong>{{requestId}}</strong> (Dealer: {{dealerName}}) has reached the <strong>{{targetStage}}</strong> stage and requires your action/review.</p>
+                        <p><a href="{{link}}">Review and Take Action</a></p>
+                        <p>Regards,<br>Royal Enfield Workflow System</p>
+                    </body></html>
+                `,
+                placeholders: ['requestId', 'dealerName', 'targetStage', 'link']
+            },
+            {
+                templateCode: 'WORKFLOW_STATUS_UPDATE_DEALER',
+                description: 'Milestone update notification for the dealer/applicant',
+                subject: 'Update on your Request: {{requestId}}',
+                body: `
+                    <html><body>
+                        <h2>Dear {{dealerName}},</h2>
+                        <p>Your request <strong>{{requestId}}</strong> has been updated to: <strong>{{targetStage}}</strong>.</p>
+                        <p>You can track the live progress here: <a href="{{link}}">View Tracking</a></p>
+                        <p>Best Regards,<br>Royal Enfield Team</p>
+                    </body></html>
+                `,
+                placeholders: ['requestId', 'dealerName', 'targetStage', 'link']
+            }
+
+        ];
+
+        for (const t of templates) {
+            await db.EmailTemplate.upsert({
+                ...t,
+                isActive: true
+            });
+            console.log(`Successfully seeded/updated: ${t.templateCode}`);
+        }
+
+        console.log('--- Interview Templates Seeded Successfully ---');
+        process.exit(0);
+    } catch (error) {
+        console.error('Error seeding interview templates:', error);
+        process.exit(1);
+    }
+};
+
+seedInterviewTemplates();
--- a/src/scripts/seed-master-emails.ts
+++ b/src/scripts/seed-master-emails.ts
@ -191,6 +191,27 @@ const seedTemplates = async () => {
                subject: 'SLA breach: {{applicationId}} — {{stageName}}',
                fileName: 'sla_breach_warning.html',
                placeholders: ['applicationId', 'stageName', 'currentStage']
+            },
+            {
+                templateCode: 'SLA_REMINDER',
+                description: 'Reminder sent before SLA breach',
+                subject: 'SLA Reminder: {{applicationId}} — {{stageName}}',
+                fileName: 'sla_reminder.html',
+                placeholders: ['applicationId', 'stageName', 'link']
+            },
+            {
+                templateCode: 'SLA_BREACH',
+                description: 'Notification sent when SLA is breached',
+                subject: 'SLA BREACHED: {{applicationId}} — {{stageName}}',
+                fileName: 'sla_breach.html',
+                placeholders: ['applicationId', 'stageName', 'link']
+            },
+            {
+                templateCode: 'SLA_ESCALATION',
+                description: 'Notification sent for multi-level SLA escalations',
+                subject: 'SLA ESCALATION [L{{level}}]: {{applicationId}} — {{stageName}}',
+                fileName: 'sla_escalation.html',
+                placeholders: ['applicationId', 'stageName', 'level', 'timeValue', 'timeUnit', 'link']
            }
        ];

--- a/src/services/ResignationWorkflowService.ts
+++ b/src/services/ResignationWorkflowService.ts
@ -111,7 +111,7 @@ export class ResignationWorkflowService {
            if (targetStage === RESIGNATION_STAGES.COMPLETED || targetStage === RESIGNATION_STAGES.LEGAL) {
                logger.info(`[ResignationWorkflowService] Revoking portal access for user ${user.email} (Stage: ${targetStage})`);
                await user.update({
-                    status: 'deactivated',
+                    status: 'inactive',
                    isActive: false
                }, transaction ? { transaction } : undefined);
            }
--- a/src/services/SLAService.ts
+++ b/src/services/SLAService.ts
@ -85,7 +85,13 @@ export class SLAService {
    }

    private static getTatInMs(value: number, unit: string): number {
-        const factor = unit === 'days' ? 24 * 60 * 60 * 1000 : 60 * 60 * 1000;
+        let factor = unit === 'days' ? 24 * 60 * 60 * 1000 : 60 * 60 * 1000;
+        
+        // Debug Mode: 1 hour = 1 minute (60x speedup)
+        if (process.env.DEBUG_SLA_FAST_MODE === 'true') {
+            factor = factor / 60;
+        }
+        
        return value * factor;
    }

--- a/src/services/TerminationWorkflowService.ts
+++ b/src/services/TerminationWorkflowService.ts
@ -148,7 +148,7 @@ export class TerminationWorkflowService {
            if (targetStage === TERMINATION_STAGES.TERMINATED || targetStage === TERMINATION_STAGES.LEGAL_LETTER) {
                logger.info(`[TerminationWorkflowService] Revoking portal access for user ${user.email} (Stage: ${targetStage})`);
                await user.update({
-                    status: 'deactivated',
+                    status: 'inactive',
                    isActive: false
                });
            }
--- a/trigger-termination.js
+++ b/trigger-termination.js
@ -184,7 +184,7 @@ async function run() {
        const userRes = await apiRequest(`/admin/users`, 'GET', null, adminToken);
        const dealerUser = userRes.data.find(u => u.dealerId === targetDealer.id);
        
-        if (dealerUser && !dealerUser.isActive && dealerUser.status === 'deactivated') {
+        if (dealerUser && !dealerUser.isActive && dealerUser.status === 'inactive') {
            console.log(`[VERIFICATION] Account ${dealerUser.email} successfully DEACTIVATED.`);
        } else {
            console.error(`[VERIFICATION] Failed: Account ${dealerUser?.email} is still active. Status: ${dealerUser?.status}`);