erDiagram %% ============================================ %% DEALER ONBOARDING BACKEND SCHEMA %% Based on Re_New_Dealer_Onboard_TWO.md (v1.4) %% Comprehensive Database Schema Design %% ============================================ %% ============================================ %% USER MANAGEMENT & AUTHENTICATION %% ============================================ USERS { uuid user_id PK string employee_id UK string email UK string full_name string mobile_number string department string designation uuid role_code FK string role_code UK uuid zone_id FK uuid region_id FK uuid state_id FK uuid district_id FK uuid area_id FK uuid dealer_id FK boolean is_active boolean is_external string sso_provider string status timestamp last_login timestamp created_at timestamp updated_at } ROLES { uuid role_id PK string role_code UK string role_name string description string category boolean is_active timestamp created_at timestamp updated_at } PERMISSIONS { uuid permission_id PK string permission_code UK string permission_name string module string permission_category string action string description timestamp created_at } ROLE_PERMISSIONS { uuid role_permission_id PK uuid role_id FK uuid permission_id FK timestamp created_at } USER_ROLES { uuid user_role_id PK uuid user_id FK uuid role_id FK uuid zone_id FK uuid region_id FK uuid area_id FK timestamp assigned_at uuid assigned_by FK timestamp created_at } %% ============================================ %% ORGANIZATIONAL HIERARCHY %% ============================================ ZONES { uuid zone_id PK string zone_code UK string zone_name string description boolean is_active uuid zonal_business_head_id FK timestamp created_at timestamp updated_at } REGIONS { uuid region_id PK uuid zone_id FK uuid state_id FK string region_code UK string region_name string description boolean is_active timestamp created_at timestamp updated_at } STATES { uuid state_id PK string state_name UK uuid zone_id FK boolean is_active timestamp created_at } DISTRICTS { uuid district_id PK uuid state_id FK uuid zone_id FK uuid region_id FK string district_name boolean is_active timestamp created_at } AREAS { uuid area_id PK uuid zone_id FK uuid region_id FK uuid state_id FK uuid district_id FK string area_code UK string area_name string city string pincode boolean is_active timestamp created_at timestamp updated_at } ZONE_MANAGERS { uuid zone_manager_id PK uuid zone_id FK uuid user_id FK string manager_type boolean is_active timestamp assigned_at timestamp created_at } REGION_MANAGERS { uuid region_manager_id PK uuid region_id FK uuid user_id FK string manager_type boolean is_active timestamp assigned_at timestamp created_at } AREA_MANAGERS { uuid area_manager_id PK uuid area_id FK uuid user_id FK string manager_type boolean is_active timestamp assigned_at timestamp created_at } DISTRICT_MANAGERS { uuid district_manager_id PK uuid district_id FK uuid user_id FK string manager_type boolean is_active timestamp assigned_at timestamp created_at } %% ============================================ %% OPPORTUNITY MANAGEMENT %% ============================================ OPPORTUNITIES { uuid opportunity_id PK uuid zone_id FK uuid region_id FK uuid state_id FK uuid district_id FK string city string opportunity_type integer capacity string priority date open_from date open_to string status text notes uuid created_by FK timestamp created_at timestamp updated_at } %% ============================================ %% DEALER ENTITY (POST-ONBOARDING) %% ============================================ DEALERS { uuid dealer_id PK uuid application_id FK string dealer_code UK string dealer_name string constitution_type text registered_address string gst_number string pan_number string status date activation_date date last_working_day boolean portal_access_active timestamp created_at timestamp updated_at } %% ============================================ %% DEALER APPLICATION %% ============================================ APPLICATIONS { uuid application_id PK string registration_number UK string applicant_name string email UK string mobile_number integer age string country string state string district string pincode string interested_city string company_name string education_qualification boolean owns_re_bike boolean is_existing_dealer text address text description string preferred_location string application_status string opportunity_status boolean is_shortlisted boolean dd_lead_shortlisted uuid assigned_to FK uuid zone_id FK uuid region_id FK uuid area_id FK uuid assigned_dd_zm FK uuid assigned_rbm FK timestamp submitted_at timestamp created_at timestamp updated_at } %% ============================================ %% QUESTIONNAIRE MANAGEMENT %% ============================================ QUESTIONNAIRES { uuid questionnaire_id PK string questionnaire_code UK string version string title text description boolean is_active uuid created_by FK timestamp created_at timestamp updated_at } QUESTIONNAIRE_SECTIONS { uuid section_id PK uuid questionnaire_id FK string section_name string section_type integer section_order decimal section_weightage boolean is_active timestamp created_at } QUESTIONNAIRE_QUESTIONS { uuid question_id PK uuid section_id FK string question_text string question_type integer question_order decimal question_weightage json options boolean is_mandatory boolean is_active timestamp created_at timestamp updated_at } QUESTIONNAIRE_RESPONSES { uuid response_id PK uuid application_id FK uuid questionnaire_id FK uuid question_id FK text response_text json response_data decimal score_obtained decimal max_score timestamp submitted_at timestamp created_at timestamp updated_at } QUESTIONNAIRE_SCORES { uuid score_id PK uuid application_id FK uuid questionnaire_id FK decimal total_score decimal max_score decimal percentage_score integer rank_in_city integer rank_in_region timestamp calculated_at timestamp created_at timestamp updated_at } %% ============================================ %% INTERVIEW MANAGEMENT %% ============================================ INTERVIEWS { uuid interview_id PK uuid application_id FK integer interview_level string interview_type string interview_mode date interview_date time interview_time string meeting_link string venue_address string status uuid scheduled_by FK timestamp scheduled_at timestamp created_at timestamp updated_at } INTERVIEW_PARTICIPANTS { uuid participant_id PK uuid interview_id FK uuid user_id FK string participant_role boolean is_required boolean has_attended timestamp created_at } INTERVIEW_EVALUATIONS { uuid evaluation_id PK uuid interview_id FK uuid application_id FK uuid evaluator_id FK integer interview_level decimal kt_matrix_score decimal feedback_score decimal overall_score string recommendation text remarks text feedback_summary timestamp submitted_at timestamp created_at timestamp updated_at } KT_MATRIX_SCORES { uuid kt_score_id PK uuid evaluation_id FK string parameter_name decimal parameter_weightage decimal score_obtained text remarks timestamp created_at } INTERVIEW_FEEDBACK { uuid feedback_id PK uuid evaluation_id FK string feedback_category text feedback_text decimal category_score timestamp created_at } AI_SUMMARIES { uuid summary_id PK uuid application_id FK integer interview_level text ai_generated_summary text nbh_edited_summary boolean is_approved uuid approved_by FK timestamp generated_at timestamp approved_at timestamp created_at timestamp updated_at } %% ============================================ %% WORK NOTES & COMMUNICATION %% ============================================ WORK_NOTES { uuid work_note_id PK uuid application_id FK uuid created_by FK text note_content json tagged_users json attachments string note_type uuid parent_note_id FK boolean is_internal boolean is_deleted timestamp created_at timestamp updated_at } WORK_NOTE_TAGS { uuid tag_id PK uuid work_note_id FK uuid tagged_user_id FK boolean is_notified timestamp notified_at timestamp created_at } WORK_NOTE_ATTACHMENTS { uuid attachment_id PK uuid work_note_id FK uuid document_id FK timestamp created_at } %% ============================================ %% DOCUMENT MANAGEMENT %% ============================================ DOCUMENTS { uuid document_id PK uuid application_id FK uuid uploaded_by FK string document_type string document_category string file_name string file_type bigint file_size string file_path string storage_url string mime_type integer version string status uuid verified_by FK timestamp verified_at boolean is_deleted timestamp uploaded_at timestamp created_at timestamp updated_at } DOCUMENT_VERSIONS { uuid version_id PK uuid document_id FK integer version_number string file_path string storage_url uuid uploaded_by FK timestamp uploaded_at timestamp created_at } LOI_DOCUMENTS { uuid loi_doc_id PK uuid application_id FK string document_name string document_type uuid document_id FK boolean is_mandatory boolean is_uploaded boolean is_verified timestamp required_at timestamp uploaded_at timestamp verified_at } STATUTORY_DOCUMENTS { uuid statutory_doc_id PK uuid application_id FK string document_name string document_type uuid document_id FK boolean is_mandatory boolean is_uploaded boolean is_verified uuid verified_by FK timestamp verified_at timestamp created_at } %% ============================================ %% FDD PROCESS %% ============================================ FDD_ASSIGNMENTS { uuid fdd_assignment_id PK uuid application_id FK uuid fdd_user_id FK string assignment_status date assigned_at date due_date timestamp created_at timestamp updated_at } FDD_REPORTS { uuid fdd_report_id PK uuid fdd_assignment_id FK uuid application_id FK string report_type string report_level uuid document_id FK text remarks string status timestamp submitted_at timestamp created_at timestamp updated_at } %% ============================================ %% LOI PROCESS %% ============================================ LOI_REQUESTS { uuid loi_request_id PK uuid application_id FK string request_status date document_request_date date security_deposit_request_date boolean documents_complete boolean security_deposit_verified boolean can_send_back boolean can_revoke timestamp created_at timestamp updated_at } LOI_APPROVALS { uuid loi_approval_id PK uuid loi_request_id FK uuid application_id FK integer approval_level uuid approver_id FK string approval_status text approval_remarks timestamp approved_at timestamp created_at timestamp updated_at } LOI_DOCUMENTS_GENERATED { uuid loi_doc_gen_id PK uuid application_id FK uuid loi_request_id FK uuid document_id FK date issue_date uuid authorized_signatory FK string document_version timestamp generated_at timestamp uploaded_at } LOI_ACKNOWLEDGEMENTS { uuid loi_ack_id PK uuid application_id FK uuid loi_doc_gen_id FK uuid document_id FK timestamp acknowledged_at timestamp created_at } %% ============================================ %% SECURITY DEPOSIT %% ============================================ SECURITY_DEPOSITS { uuid deposit_id PK uuid application_id FK decimal deposit_amount string payment_mode string transaction_id date transaction_date string bank_name string account_number uuid proof_document_id FK string verification_status uuid verified_by FK timestamp verified_at text verification_remarks timestamp created_at timestamp updated_at } %% ============================================ %% DEALER CODE GENERATION %% ============================================ DEALER_CODES { uuid dealer_code_id PK uuid application_id FK string dealer_code UK string sales_code string service_code string gma_code string gear_code string sap_dealer_id boolean is_active timestamp generated_at uuid generated_by FK timestamp created_at timestamp updated_at } %% ============================================ %% DEALER SELF-SERVICE (SECTION 12) %% ============================================ DEALER_RESIGNATIONS { uuid resignation_id PK uuid dealer_id FK string outlet_code date last_operational_date_sales date last_operational_date_service date proposed_lwd string reason_type text reason_description string status boolean is_withdrawn timestamp submitted_at timestamp updated_at } DEALER_RELOCATIONS { uuid relocation_id PK uuid dealer_id FK string current_location_json string proposed_location_json decimal distance_km string property_type date expected_relocation_date text reason string status timestamp submitted_at } DEALER_CONSTITUTION_CHANGES { uuid constitution_change_id PK uuid dealer_id FK string current_constitution string proposed_constitution text reason json new_partners_details json shareholding_pattern string status timestamp submitted_at } %% ============================================ %% ARCHITECTURAL WORK %% ============================================ ARCHITECTURAL_ASSIGNMENTS { uuid arch_assignment_id PK uuid application_id FK uuid assigned_to_team FK string assignment_status date assigned_at date due_date timestamp created_at timestamp updated_at } ARCHITECTURAL_DOCUMENTS { uuid arch_doc_id PK uuid arch_assignment_id FK uuid application_id FK string document_type uuid document_id FK string layout_type boolean dealer_consent_received date consent_date timestamp uploaded_at timestamp created_at } CONSTRUCTION_PROGRESS { uuid progress_id PK uuid application_id FK string progress_type text progress_description uuid document_id FK integer progress_percentage timestamp reported_at timestamp created_at } %% ============================================ %% EOR CHECKLIST %% ============================================ EOR_CHECKLISTS { uuid eor_checklist_id PK uuid application_id FK string checklist_name string status integer total_items integer completed_items integer percentage_complete timestamp created_at timestamp updated_at } EOR_CHECKLIST_ITEMS { uuid eor_item_id PK uuid eor_checklist_id FK string item_name string item_category string responsible_team string status text remarks uuid verified_by FK timestamp verified_at timestamp created_at timestamp updated_at } %% ============================================ %% LOA PROCESS %% ============================================ LOA_REQUESTS { uuid loa_request_id PK uuid application_id FK string request_status boolean eor_complete boolean loa_issued_before_eor timestamp created_at timestamp updated_at } LOA_APPROVALS { uuid loa_approval_id PK uuid loa_request_id FK uuid application_id FK uuid approver_id FK string approval_status text approval_remarks timestamp approved_at timestamp created_at timestamp updated_at } LOA_DOCUMENTS_GENERATED { uuid loa_doc_gen_id PK uuid application_id FK uuid loa_request_id FK uuid document_id FK date issue_date uuid authorized_signatory FK string document_version timestamp generated_at timestamp uploaded_at } %% ============================================ %% INAUGURATION %% ============================================ INAUGURATIONS { uuid inauguration_id PK uuid application_id FK date inauguration_date string venue text event_summary uuid organized_by FK string status timestamp created_at timestamp updated_at } INAUGURATION_ATTENDEES { uuid attendee_id PK uuid inauguration_id FK uuid user_id FK string attendee_role boolean is_confirmed timestamp created_at } INAUGURATION_DOCUMENTS { uuid inauguration_doc_id PK uuid inauguration_id FK uuid document_id FK string document_type timestamp uploaded_at } %% ============================================ %% TERMINATION & F&F SETTLEMENT (SECTION 4.3 & 10) %% ============================================ TERMINATION_REQUESTS { uuid termination_id PK uuid dealer_id FK string category text reason date proposed_lwd string status uuid initiated_by FK timestamp created_at } TERMINATION_APPROVALS { uuid approval_id PK uuid termination_id FK integer level string approver_role uuid approver_id FK string action text remarks timestamp created_at } FNF_CASES { uuid fnf_id PK uuid dealer_id FK uuid source_id FK string source_type date last_working_day string status timestamp initiated_at } FNF_DEPARTMENT_CLEARANCES { uuid clearance_id PK uuid fnf_id FK string department_name string clearance_status decimal payable_amount decimal recovery_amount text remarks uuid cleared_by FK timestamp cleared_at } FNF_LINE_ITEMS { uuid line_item_id PK uuid fnf_id FK uuid clearance_id FK string item_type string department string description decimal amount uuid added_by FK timestamp created_at } FNF_SETTLEMENT_SUMMARIES { uuid summary_id PK uuid fnf_id FK decimal total_payables decimal total_receivables decimal total_deductions decimal net_settlement_amount string status uuid verified_by FK timestamp verified_at } %% ============================================ %% NOTIFICATIONS %% ============================================ NOTIFICATIONS { uuid notification_id PK uuid user_id FK uuid application_id FK string notification_type string title text message string priority boolean is_read json metadata timestamp read_at timestamp created_at } EMAIL_LOGS { uuid email_log_id PK uuid application_id FK uuid user_id FK string email_type string recipient_email string subject text email_body string status text error_message timestamp sent_at timestamp created_at } WHATSAPP_LOGS { uuid whatsapp_log_id PK uuid application_id FK string recipient_number string message_type text message_content string status text error_message timestamp sent_at timestamp created_at } %% ============================================ %% SLA & TAT TRACKING %% ============================================ SLA_CONFIGURATIONS { uuid sla_config_id PK string activity_name string owner_role integer tat_hours string tat_unit boolean is_active timestamp created_at timestamp updated_at } SLA_CONFIG_REMINDERS { uuid reminder_id PK uuid sla_config_id FK integer time_value string time_unit boolean is_enabled timestamp created_at } SLA_CONFIG_ESCALATIONS { uuid escalation_config_id PK uuid sla_config_id FK integer level integer time_value string time_unit string notify_email timestamp created_at } SLA_TRACKING { uuid sla_tracking_id PK uuid application_id FK uuid sla_config_id FK string activity_name uuid owner_id FK timestamp start_time timestamp due_time timestamp completed_time string status integer completion_percentage timestamp created_at timestamp updated_at } SLA_ESCALATIONS { uuid escalation_id PK uuid sla_tracking_id FK integer escalation_level uuid escalated_to FK text escalation_reason timestamp escalated_at timestamp resolved_at } %% ============================================ %% EMAIL TEMPLATES %% ============================================ EMAIL_TEMPLATES { uuid template_id PK string template_name UK string template_code UK string subject text template_body string trigger_event json system_variables boolean is_active string version timestamp created_at timestamp updated_at } %% ============================================ %% AUDIT TRAIL %% ============================================ AUDIT_LOGS { uuid audit_log_id PK uuid application_id FK uuid user_id FK string action_type string entity_type uuid entity_id text description json before_state json after_state json metadata string ip_address string user_agent timestamp created_at } ACTIVITY_LOGS { uuid activity_id PK uuid application_id FK uuid user_id FK string activity_type text activity_description json activity_data timestamp created_at } %% ============================================ %% APPLICATION STATUS TRACKING %% ============================================ APPLICATION_STATUS_HISTORY { uuid status_history_id PK uuid application_id FK string previous_status string new_status uuid changed_by FK text change_reason timestamp changed_at } APPLICATION_PROGRESS { uuid progress_id PK uuid application_id FK string stage_name integer stage_order string status integer completion_percentage timestamp stage_started_at timestamp stage_completed_at timestamp created_at timestamp updated_at } WORKFLOW_STAGES_CONFIG { uuid stage_config_id PK string stage_name UK integer stage_order string color_code boolean is_parallel json default_evaluators boolean is_active timestamp created_at } %% ============================================ %% DEALER PORTAL ACCESS CONFIG %% ============================================ DEALER_PORTAL_CONFIG { uuid config_id PK uuid dealer_id FK boolean allows_resignation boolean allows_relocation boolean allows_constitution_change timestamp access_revoked_at } %% ============================================ %% RELATIONSHIPS %% ============================================ USERS ||--o{ USER_ROLES : "has" ROLES ||--o{ USERS : "assigned_to" ROLES ||--o{ ROLE_PERMISSIONS : "has" PERMISSIONS ||--o{ ROLE_PERMISSIONS : "granted_in" ZONES ||--o{ STATES : "contains" STATES ||--o{ DISTRICTS : "contains" ZONES ||--o{ DISTRICTS : "contains" REGIONS ||--o{ DISTRICTS : "contains" ZONES ||--o{ REGIONS : "contains" STATES ||--o{ REGIONS : "contains" ZONES ||--o{ AREAS : "contains" REGIONS ||--o{ AREAS : "contains" STATES ||--o{ AREAS : "contains" DISTRICTS ||--o{ AREAS : "contains" ZONES ||--o{ ZONE_MANAGERS : "managed_by" REGIONS ||--o{ REGION_MANAGERS : "managed_by" AREAS ||--o{ AREA_MANAGERS : "managed_by" USERS ||--o{ ZONE_MANAGERS : "is" USERS ||--o{ REGION_MANAGERS : "is" USERS ||--o{ AREA_MANAGERS : "is" DISTRICTS ||--o{ DISTRICT_MANAGERS : "managed_by" USERS ||--o{ DISTRICT_MANAGERS : "is" ZONES ||--o{ OPPORTUNITIES : "has" REGIONS ||--o{ OPPORTUNITIES : "has" STATES ||--o{ OPPORTUNITIES : "has" DISTRICTS ||--o{ OPPORTUNITIES : "has" ZONES ||--o{ APPLICATIONS : "belongs_to" REGIONS ||--o{ APPLICATIONS : "belongs_to" AREAS ||--o{ APPLICATIONS : "belongs_to" USERS ||--o{ APPLICATIONS : "assigned_to" APPLICATIONS ||--o{ QUESTIONNAIRE_RESPONSES : "has" QUESTIONNAIRES ||--o{ QUESTIONNAIRE_RESPONSES : "used_in" QUESTIONNAIRE_QUESTIONS ||--o{ QUESTIONNAIRE_RESPONSES : "answered_by" APPLICATIONS ||--o{ QUESTIONNAIRE_SCORES : "has" APPLICATIONS ||--o{ INTERVIEWS : "has" INTERVIEWS ||--o{ INTERVIEW_PARTICIPANTS : "includes" INTERVIEWS ||--o{ INTERVIEW_EVALUATIONS : "evaluated_in" INTERVIEW_EVALUATIONS ||--o{ KT_MATRIX_SCORES : "contains" INTERVIEW_EVALUATIONS ||--o{ INTERVIEW_FEEDBACK : "has" APPLICATIONS ||--o{ AI_SUMMARIES : "has" APPLICATIONS ||--o{ WORK_NOTES : "has" WORK_NOTES ||--o{ WORK_NOTE_TAGS : "tags" WORK_NOTES ||--o{ WORK_NOTE_ATTACHMENTS : "has" DOCUMENTS ||--o{ WORK_NOTE_ATTACHMENTS : "attached_to" APPLICATIONS ||--o{ DOCUMENTS : "has" DOCUMENTS ||--o{ DOCUMENT_VERSIONS : "has" APPLICATIONS ||--o{ LOI_DOCUMENTS : "requires" APPLICATIONS ||--o{ STATUTORY_DOCUMENTS : "requires" APPLICATIONS ||--o{ FDD_ASSIGNMENTS : "assigned_to" FDD_ASSIGNMENTS ||--o{ FDD_REPORTS : "generates" FDD_REPORTS ||--o{ DOCUMENTS : "stored_as" APPLICATIONS ||--o{ LOI_REQUESTS : "has" LOI_REQUESTS ||--o{ LOI_APPROVALS : "requires" LOI_REQUESTS ||--o{ LOI_DOCUMENTS_GENERATED : "generates" LOI_DOCUMENTS_GENERATED ||--o{ LOI_ACKNOWLEDGEMENTS : "acknowledged_by" APPLICATIONS ||--o{ SECURITY_DEPOSITS : "has" SECURITY_DEPOSITS ||--o{ DOCUMENTS : "proof_document" APPLICATIONS ||--o{ DEALER_CODES : "has" APPLICATIONS ||--o{ DEALERS : "onboarded_as" DEALERS ||--o{ USERS : "has_portal_users" DEALERS ||--o{ DEALER_RESIGNATIONS : "initiates" DEALERS ||--o{ DEALER_RELOCATIONS : "requests" DEALERS ||--o{ DEALER_CONSTITUTION_CHANGES : "proposes" DEALERS ||--o{ TERMINATION_REQUESTS : "terminated_by" TERMINATION_REQUESTS ||--o{ TERMINATION_APPROVALS : "requires" DEALERS ||--o{ FNF_CASES : "settled_in" FNF_CASES ||--o{ FNF_DEPARTMENT_CLEARANCES : "requires_NOC_from" FNF_CASES ||--o{ FNF_SETTLEMENT_SUMMARIES : "consolidated_in" DEALERS ||--o{ DEALER_PORTAL_CONFIG : "governed_by" APPLICATIONS ||--o{ ARCHITECTURAL_ASSIGNMENTS : "assigned_to" ARCHITECTURAL_ASSIGNMENTS ||--o{ ARCHITECTURAL_DOCUMENTS : "has" APPLICATIONS ||--o{ CONSTRUCTION_PROGRESS : "tracks" APPLICATIONS ||--o{ EOR_CHECKLISTS : "has" EOR_CHECKLISTS ||--o{ EOR_CHECKLIST_ITEMS : "contains" APPLICATIONS ||--o{ LOA_REQUESTS : "has" LOA_REQUESTS ||--o{ LOA_APPROVALS : "requires" LOA_REQUESTS ||--o{ LOA_DOCUMENTS_GENERATED : "generates" APPLICATIONS ||--o{ INAUGURATIONS : "has" INAUGURATIONS ||--o{ INAUGURATION_ATTENDEES : "includes" INAUGURATIONS ||--o{ INAUGURATION_DOCUMENTS : "has" USERS ||--o{ NOTIFICATIONS : "receives" APPLICATIONS ||--o{ NOTIFICATIONS : "triggers" APPLICATIONS ||--o{ EMAIL_LOGS : "triggers" APPLICATIONS ||--o{ WHATSAPP_LOGS : "triggers" SLA_CONFIGURATIONS ||--o{ SLA_TRACKING : "tracks" APPLICATIONS ||--o{ SLA_TRACKING : "monitored_by" SLA_TRACKING ||--o{ SLA_ESCALATIONS : "escalates" APPLICATIONS ||--o{ AUDIT_LOGS : "logged_in" USERS ||--o{ AUDIT_LOGS : "performed_by" APPLICATIONS ||--o{ ACTIVITY_LOGS : "logged_in" APPLICATIONS ||--o{ APPLICATION_STATUS_HISTORY : "tracks" APPLICATIONS ||--o{ APPLICATION_PROGRESS : "tracks" SLA_CONFIGURATIONS ||--o{ SLA_CONFIG_REMINDERS : "defines" SLA_CONFIGURATIONS ||--o{ SLA_CONFIG_ESCALATIONS : "defines" FNF_CASES ||--o{ FNF_LINE_ITEMS : "has" FNF_DEPARTMENT_CLEARANCES ||--o{ FNF_LINE_ITEMS : "details" USERS ||--o{ FNF_LINE_ITEMS : "added" USERS ||--o{ APPLICATIONS : "currently_assigned"