# ROYAL ENFIELD WORKFLOW PORTAL - ABBREVIATIONS & ACRONYMS

## Business Roles & Designations
DDL : Dealer Development Lead
ZBH : Zonal Business Head
NBH : National Business Head
CCO : Chief Commercial Officer
CEO : Chief Executive Officer
ASM : Area Sales Manager
ZM : Zone Manager
RBM : Regional Business Manager
DD : Dealer Development
SPOC : Single Point of Contact
SME : Subject Matter Expert

## Business Processes & Documents
LOI : Letter of Intent
LOA : Letter of Agreement
FDD : Financial Due Diligence
KT : Knowledge Transfer
F&F : Full & Final Settlement
FJC : Field Journey Calendar
MOM : Minutes of Meeting
TAT : Turnaround Time
SLA : Service Level Agreement
CX : Customer Experience
GMA : Gear & Merchandise Accessories
CNR : Customer & Network Relations

## Technical Terms & Systems
API : Application Programming Interface
SSO : Single Sign-On
RBAC : Role-Based Access Control
SAP : Systems, Applications & Products in Data Processing
DMS : Document Management System
MSD : Master Service Directory
AR : Accounts Receivable
IO : Internal Order
PR : Purchase Request
PO : Purchase Order

## Security & Compliance
DPDP : Digital Personal Data Protection
MFA : Multi-Factor Authentication
WAF : Web Application Firewall
JWT : JSON Web Token
JWE : JSON Web Encryption
SSL : Secure Sockets Layer
XSS : Cross-Site Scripting
CSRF : Cross-Site Request Forgery
HSTS : HTTP Strict Transport Security
HPKP : HTTP Public Key Pinning
CORS : Cross-Origin Resource Sharing
MIME : Multipurpose Internet Mail Extensions

## Database & Infrastructure
PGSQL : PostgreSQL
DAL : Database Access Layer
WAL : Write-Ahead Logging
ELK : Elasticsearch, Logstash, Kibana
CDN : Content Delivery Network
TTL : Time To Live
RTO : Recovery Time Objective
RPO : Recovery Point Objective
HA : High Availability

## Development & Testing
UAT : User Acceptance Testing
SRS : Software Requirements Specification
CR : Change Request
MIS : Management Information System
AMS : Annual Maintenance and Support
CI : Continuous Integration
CD : Continuous Deployment

## Workflow & BPM
BPM : Business Process Management
BPMN : Business Process Model and Notation
OCR : Optical Character Recognition

## Cloud & Platforms
SaaS : Software as a Service
PaaS : Platform as a Service
IaaS : Infrastructure as a Service

## Compliance & Standards
GDPR : General Data Protection Regulation
HIPAA : Health Insurance Portability and Accountability Act
OWASP : Open Web Application Security Project