147 lines
5.9 KiB
Plaintext
147 lines
5.9 KiB
Plaintext
graph TB
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Start([Dealer Inquiry Received]) --> CaptureForm[Capture 'Become a Dealer' Form]
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CaptureForm --> StoreData[Store in Database & Show Listing]
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StoreData --> CheckLocation{Location Has Vacancy?}
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CheckLocation -->|No| RejectEmail[Send Non-Opportunity Email]
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CheckLocation -->|Yes| AckEmail[Send Acknowledgement Email]
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AckEmail --> SendQuestionnaire[Send Opportunity Email with Questionnaire Link]
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SendQuestionnaire --> WaitResponse{Response Received?}
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WaitResponse -->|No - D+2| Reminder1[Send Reminder Email]
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Reminder1 --> WaitResponse2{Response Received?}
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WaitResponse2 -->|No - D+5| Reminder2[Send Final Reminder]
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Reminder2 --> WaitResponse3{Response Received?}
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WaitResponse3 -->|No - D+20| ExpireLink[Close Questionnaire - Expired]
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WaitResponse -->|Yes| ProcessResponse[Calculate Weighted Rank]
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WaitResponse2 -->|Yes| ProcessResponse
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WaitResponse3 -->|Yes| ProcessResponse
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ProcessResponse --> DDShortlist[DD Team Reviews & Shortlists Top 10]
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DDShortlist --> AssignZM[Assign to Zonal Manager DD]
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AssignZM --> ZMEval{ZM-DD KT Evaluation}
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ZMEval -->|Rejected| ZMReject[Store Rejection Reason]
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ZMEval -->|Shortlisted| AssignRBM[Auto-Assign to RBM]
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AssignRBM --> RBMEval{RBM Evaluation}
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RBMEval -->|Rejected| RBMReject[Store Rejection Reason]
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RBMEval -->|Approved| AssignDDL[Auto-Assign to DDL Team]
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AssignDDL --> FDD[Send OTP-Protected Link for Financial Due Diligence]
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FDD --> UploadFDD[External Agency Uploads FDD Report L1/L2]
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UploadFDD --> SubmitNBH[DD Team Submits to NBH]
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SubmitNBH --> NBHApproval{NBH Approval}
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NBHApproval -->|Rejected| NBHReject[Store Rejection & Notify]
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NBHApproval -->|Approved| IssueLOI[Generate & Send LOI]
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IssueLOI --> UploadLOI[Upload LOI to System]
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UploadLOI --> IssueLOA[Generate & Send LOA]
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IssueLOA --> UploadLOA[Upload LOA to System]
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UploadLOA --> ScheduleEOR[Regional DD Schedules EOR Audit]
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ScheduleEOR --> UploadEOR[Upload EOR Audit Report]
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UploadEOR --> EORApproval{NBH EOR Approval}
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EORApproval -->|Rejected| EORReject[Store Rejection & Notify]
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EORApproval -->|Approved| UpdateDealer[Update Dealer Info: Inauguration Date, Codes]
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UpdateDealer --> ActiveDealer([Active Dealer])
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ActiveDealer --> DealerOps{Dealer Operations}
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DealerOps -->|Resignation Request| ResignStart[Dealer Sends Email to ZBH]
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ResignStart --> ResignRecord[ZBH Records in System]
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ResignRecord --> ResignZBH{ZBH Approval}
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ResignZBH -->|Rejected| ResignRejectZBH[Return to Previous Level & Notify]
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ResignZBH -->|Approved| ResignDDL{DD Lead Approval}
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ResignDDL -->|Rejected| ResignRejectDDL[Return to ZBH & Notify]
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ResignDDL -->|Approved| ResignNBH{NBH Approval}
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ResignNBH -->|Rejected| ResignRejectNBH[Return to DD Lead & Notify]
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ResignNBH -->|Approved| GenResignLetter[Generate Resignation Acceptance Letter]
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GenResignLetter --> SendResignLetter[NBH Approves & Shares Letter]
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SendResignLetter --> StartFF1[Start F&F Process]
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DealerOps -->|Termination Initiated| TermStart[Identify Termination Reason]
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TermStart --> TermType{Termination Type}
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TermType -->|Immediate| TermDocs1[ASM Collects Documentation]
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TermType -->|By Convenience| TermDocs2[ASM Collects Documentation]
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TermDocs1 --> PrepNotes[Generate Termination Notes PDF]
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TermDocs2 --> PrepNotes
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PrepNotes --> TermZBH{ZBH Approval}
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TermZBH -->|Rejected| TermRejectZBH[Return & Notify]
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TermZBH -->|Approved| TermDDL{DD Lead Approval}
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TermDDL -->|Rejected| TermRejectDDL[Return to ZBH & Notify]
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TermDDL -->|Approved| TermNBH{NBH Approval}
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TermNBH -->|Rejected| TermRejectNBH[Return to DD Lead & Notify]
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TermNBH -->|Approved| TermCCO{CCO Approval}
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TermCCO -->|Rejected| TermRejectCCO[Return to NBH & Notify]
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TermCCO -->|Approved| TermCEO{CEO Approval}
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TermCEO -->|Rejected| TermRejectCEO[Return to CCO & Notify]
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TermCEO -->|Approved| IssueNotice[Generate Show Cause Notice]
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IssueNotice --> Send15Day[Send Notice with 15-Day Deadline]
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Send15Day --> WaitDealer{Dealer Response?}
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WaitDealer -->|Response Received| ReviewResponse[Review Response]
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WaitDealer -->|No Response| UploadTermLetter[DD Lead Uploads Signed Termination Letter]
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ReviewResponse --> FinalDecision{Final Decision}
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FinalDecision -->|Proceed| UploadTermLetter
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FinalDecision -->|Withdraw| TermWithdraw[Termination Withdrawn]
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UploadTermLetter --> StartFF2[Start F&F Process]
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StartFF1 --> FFNotify[Send F&F Notification to All Stakeholders]
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StartFF2 --> FFNotify
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FFNotify --> FFTrack[F&F Tracking System Activated]
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FFTrack --> FFStakeholders[Each Stakeholder Receives Task]
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FFStakeholders --> FFFinance[Finance: Settlement Forms]
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FFStakeholders --> FFLegal[Legal: Clearance Forms]
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FFStakeholders --> FFOthers[Other Stakeholders: Respective Forms]
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FFFinance --> FFUpdate1[Update Status in System]
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FFLegal --> FFUpdate2[Update Status in System]
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FFOthers --> FFUpdate3[Update Status in System]
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FFUpdate1 --> FFCheck{All Tasks Complete?}
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FFUpdate2 --> FFCheck
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FFUpdate3 --> FFCheck
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FFCheck -->|No| FFReminder[Send Reminder if TAT Exceeded]
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FFReminder --> FFCheck
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FFCheck -->|Yes| BlockDealer[Block Dealer from System]
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BlockDealer --> FFComplete[Send Completion Email to All Stakeholders]
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FFComplete --> End([Process Complete])
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RejectEmail --> End
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ExpireLink --> End
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ZMReject --> End
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RBMReject --> End
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NBHReject --> End
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EORReject --> End
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TermWithdraw --> End
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style Start fill:#90EE90
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style End fill:#FFB6C1
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style ActiveDealer fill:#87CEEB
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style NBHApproval fill:#FFD700
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style EORApproval fill:#FFD700
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style ResignNBH fill:#FFD700
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style TermCEO fill:#FFD700
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style BlockDealer fill:#FF6B6B |