template preview modified

src/controllers/workflow.controller.ts

@@ -279,27 +279,114 @@ export class WorkflowController {
             }
           }
 
-          const doc = await Document.create({
+          // Truncate file names if they exceed database column limits (255 chars)
-            requestId: workflow.requestId,
+          const MAX_FILE_NAME_LENGTH = 255;
-            uploadedBy: userId,
+          const originalFileName = file.originalname;
-            fileName: path.basename(file.filename || file.originalname),
+          let truncatedOriginalFileName = originalFileName;
-            originalFileName: file.originalname,
+          
-            fileType: extension,
+          if (originalFileName.length > MAX_FILE_NAME_LENGTH) {
-            fileExtension: extension,
+            // Preserve file extension when truncating
-            fileSize: file.size,
+            const ext = path.extname(originalFileName);
-            filePath: gcsFilePath, // Store GCS path or local path
+            const nameWithoutExt = path.basename(originalFileName, ext);
-            storageUrl: storageUrl, // Store GCS URL or local URL
+            const maxNameLength = MAX_FILE_NAME_LENGTH - ext.length;
-            mimeType: file.mimetype,
+            
-            checksum,
+            if (maxNameLength > 0) {
-            isGoogleDoc: false,
+              truncatedOriginalFileName = nameWithoutExt.substring(0, maxNameLength) + ext;
-            googleDocUrl: null as any,
+            } else {
-            category: category || 'OTHER',
+              // If extension itself is too long, just use the extension
-            version: 1,
+              truncatedOriginalFileName = ext.substring(0, MAX_FILE_NAME_LENGTH);
-            parentDocumentId: null as any,
+            }
-            isDeleted: false,
+            
-            downloadCount: 0,
+            logger.warn('[Workflow] File name truncated to fit database column', {
-          } as any);
+              originalLength: originalFileName.length,
-          docs.push(doc);
+              truncatedLength: truncatedOriginalFileName.length,
+              originalName: originalFileName.substring(0, 100) + '...',
+              truncatedName: truncatedOriginalFileName,
+            });
+          }
+
+          // Generate fileName (basename of the generated file name in GCS)
+          const generatedFileName = path.basename(gcsFilePath);
+          let truncatedFileName = generatedFileName;
+          
+          if (generatedFileName.length > MAX_FILE_NAME_LENGTH) {
+            const ext = path.extname(generatedFileName);
+            const nameWithoutExt = path.basename(generatedFileName, ext);
+            const maxNameLength = MAX_FILE_NAME_LENGTH - ext.length;
+            
+            if (maxNameLength > 0) {
+              truncatedFileName = nameWithoutExt.substring(0, maxNameLength) + ext;
+            } else {
+              truncatedFileName = ext.substring(0, MAX_FILE_NAME_LENGTH);
+            }
+            
+            logger.warn('[Workflow] Generated file name truncated', {
+              originalLength: generatedFileName.length,
+              truncatedLength: truncatedFileName.length,
+            });
+          }
+
+          // Check if storageUrl exceeds database column limit (500 chars)
+          const MAX_STORAGE_URL_LENGTH = 500;
+          let finalStorageUrl = storageUrl;
+          if (storageUrl && storageUrl.length > MAX_STORAGE_URL_LENGTH) {
+            logger.warn('[Workflow] Storage URL exceeds database column limit, storing null', {
+              originalLength: storageUrl.length,
+              maxLength: MAX_STORAGE_URL_LENGTH,
+              urlPrefix: storageUrl.substring(0, 100),
+              filePath: gcsFilePath,
+            });
+            // For signed URLs, store null and generate on-demand later
+            finalStorageUrl = null as any;
+          }
+
+          logger.info('[Workflow] Creating document record', {
+            fileName: truncatedOriginalFileName,
+            filePath: gcsFilePath,
+            storageUrl: finalStorageUrl ? 'present' : 'null (too long)',
+            requestId: workflow.requestId
+          });
+          
+          try {
+            const doc = await Document.create({
+              requestId: workflow.requestId,
+              uploadedBy: userId,
+              fileName: truncatedFileName,
+              originalFileName: truncatedOriginalFileName,
+              fileType: extension,
+              fileExtension: extension,
+              fileSize: file.size,
+              filePath: gcsFilePath, // Store GCS path or local path
+              storageUrl: finalStorageUrl, // Store GCS URL or local URL (null if too long)
+              mimeType: file.mimetype,
+              checksum,
+              isGoogleDoc: false,
+              googleDocUrl: null as any,
+              category: category || 'OTHER',
+              version: 1,
+              parentDocumentId: null as any,
+              isDeleted: false,
+              downloadCount: 0,
+            } as any);
+            docs.push(doc);
+            logger.info('[Workflow] Document record created successfully', {
+              documentId: doc.documentId,
+              fileName: file.originalname,
+            });
+          } catch (docError) {
+            const docErrorMessage = docError instanceof Error ? docError.message : 'Unknown error';
+            const docErrorStack = docError instanceof Error ? docError.stack : undefined;
+            logger.error('[Workflow] Failed to create document record', {
+              error: docErrorMessage,
+              stack: docErrorStack,
+              fileName: file.originalname,
+              requestId: workflow.requestId,
+              filePath: gcsFilePath,
+              storageUrl: storageUrl,
+            });
+            // Re-throw to be caught by outer catch block
+            throw docError;
+          }
           
           // Log document upload activity
           const requestMeta = getRequestMetadata(req);
@@ -320,6 +407,13 @@ export class WorkflowController {
       ResponseHandler.success(res, { requestId: workflow.requestId, documents: docs }, 'Workflow created with documents', 201);
     } catch (error) {
       const errorMessage = error instanceof Error ? error.message : 'Unknown error';
+      const errorStack = error instanceof Error ? error.stack : undefined;
+      logger.error('[WorkflowController] createWorkflowMultipart failed', {
+        error: errorMessage,
+        stack: errorStack,
+        userId: req.user?.userId,
+        filesCount: (req as any).files?.length || 0,
+      });
       ResponseHandler.error(res, 'Failed to create workflow', 400, errorMessage);
     }
   }

src/services/approval.service.ts

@@ -260,7 +260,7 @@ export class ApprovalService {
                 activityService.log({
                   requestId: level.requestId,
                   type: 'ai_conclusion_generated',
-                  user: { userId: 'system', name: 'System' },
+                  user: { userId: null as any, name: 'System' }, // Use null instead of 'system' for UUID field
                   timestamp: new Date().toISOString(),
                   action: 'AI Conclusion Generated',
                   details: 'AI-powered conclusion remark generated for review by initiator',
@@ -291,7 +291,7 @@ export class ApprovalService {
                 activityService.log({
                   requestId: level.requestId,
                   type: 'summary_generated',
-                  user: { userId: 'system', name: 'System' },
+                  user: { userId: null as any, name: 'System' }, // Use null instead of 'system' for UUID field
                   timestamp: new Date().toISOString(),
                   action: 'Summary Auto-Generated',
                   details: 'Request summary auto-generated after final approval',
@@ -339,15 +339,15 @@ export class ApprovalService {
               targetUserIds.add(p.userId); // Includes spectators
             }
             
-            // Send notification to initiator (with action required)
+            // Send notification to initiator about final approval (triggers email)
             const initiatorId = (wf as any).initiatorId;
             await notificationService.sendToUsers([initiatorId], {
-              title: `Request Approved - Closure Pending`,
+              title: `Request Approved - All Approvals Complete`,
-              body: `Your request "${(wf as any).title}" has been fully approved. Please review and finalize the conclusion remark to close the request.`,
+              body: `Your request "${(wf as any).title}" has been fully approved by all approvers. Please review and finalize the conclusion remark to close the request.`,
               requestNumber: (wf as any).requestNumber,
               requestId: level.requestId,
               url: `/request/${(wf as any).requestNumber}`,
-              type: 'approval_pending_closure',
+              type: 'approval',
               priority: 'HIGH',
               actionRequired: true
             });
@@ -425,23 +425,43 @@ export class ApprovalService {
             );
             
             logger.info(`Approved level ${level.levelNumber}. Activated next level ${nextLevelNumber} for workflow ${level.requestId}`);
+            
+            // Log approval activity
+            activityService.log({
+              requestId: level.requestId,
+              type: 'approval',
+              user: { userId: level.approverId, name: level.approverName },
+              timestamp: new Date().toISOString(),
+              action: 'Approved',
+              details: `Request approved and forwarded to ${(nextLevel as any).approverName || (nextLevel as any).approverEmail} by ${level.approverName || level.approverEmail}`,
+              ipAddress: requestMetadata?.ipAddress || undefined,
+              userAgent: requestMetadata?.userAgent || undefined
+            });
+            
+            // Notify initiator about the approval (triggers email)
+            if (wf) {
+              await notificationService.sendToUsers([(wf as any).initiatorId], {
+                title: `Request Approved - Level ${level.levelNumber}`,
+                body: `Your request "${(wf as any).title}" has been approved by ${level.approverName || level.approverEmail} and forwarded to the next approver.`,
+                requestNumber: (wf as any).requestNumber,
+                requestId: level.requestId,
+                url: `/request/${(wf as any).requestNumber}`,
+                type: 'approval',
+                priority: 'MEDIUM'
+              });
+            }
+            
             // Notify next approver
             if (wf && nextLevel) {
               await notificationService.sendToUsers([ (nextLevel as any).approverId ], {
                 title: `Action required: ${(wf as any).requestNumber}`,
                 body: `${(wf as any).title}`,
                 requestNumber: (wf as any).requestNumber,
-                url: `/request/${(wf as any).requestNumber}`
-              });
-              activityService.log({
                 requestId: level.requestId,
-                type: 'approval',
+                url: `/request/${(wf as any).requestNumber}`,
-                user: { userId: level.approverId, name: level.approverName },
+                type: 'assignment',
-                timestamp: new Date().toISOString(),
+                priority: 'HIGH',
-                action: 'Approved',
+                actionRequired: true
-                details: `Request approved and forwarded to ${(nextLevel as any).approverName || (nextLevel as any).approverEmail} by ${level.approverName || level.approverEmail}`,
-                ipAddress: requestMetadata?.ipAddress || undefined,
-                userAgent: requestMetadata?.userAgent || undefined
               });
             }
           } else {
@@ -528,12 +548,34 @@ export class ApprovalService {
           for (const p of participants as any[]) {
             targetUserIds.add(p.userId);
           }
-          await notificationService.sendToUsers(Array.from(targetUserIds), {
+          
+          // Send notification to initiator with type 'rejection' to trigger email
+          await notificationService.sendToUsers([(wf as any).initiatorId], {
             title: `Rejected: ${(wf as any).requestNumber}`,
             body: `${(wf as any).title}`,
             requestNumber: (wf as any).requestNumber,
-            url: `/request/${(wf as any).requestNumber}`
+            requestId: level.requestId,
+            url: `/request/${(wf as any).requestNumber}`,
+            type: 'rejection',
+            priority: 'HIGH',
+            metadata: {
+              rejectionReason: action.rejectionReason || action.comments || 'No reason provided'
+            }
           });
+          
+          // Send notification to other participants (spectators) for transparency (no email, just in-app)
+          const participantUserIds = Array.from(targetUserIds).filter(id => id !== (wf as any).initiatorId);
+          if (participantUserIds.length > 0) {
+            await notificationService.sendToUsers(participantUserIds, {
+              title: `Rejected: ${(wf as any).requestNumber}`,
+              body: `Request "${(wf as any).title}" has been rejected.`,
+              requestNumber: (wf as any).requestNumber,
+              requestId: level.requestId,
+              url: `/request/${(wf as any).requestNumber}`,
+              type: 'status_change', // Use status_change to avoid triggering emails for participants
+              priority: 'MEDIUM'
+            });
+          }
         }
         
         // Generate AI conclusion remark ASYNCHRONOUSLY for rejected requests (similar to approved)

src/services/emailNotification.service.ts

@@ -90,7 +90,7 @@ export class EmailNotificationService {
         requestTitle: requestData.title,
         initiatorName: initiatorData.displayName || initiatorData.email,
         firstApproverName: firstApproverData.displayName || firstApproverData.email,
-        requestType: requestData.requestType || 'General',
+        requestType: requestData.templateType || requestData.requestType || 'CUSTOM',
         priority: requestData.priority || 'MEDIUM',
         requestDate: this.formatDate(requestData.createdAt),
         requestTime: this.formatTime(requestData.createdAt),
@@ -157,7 +157,7 @@ export class EmailNotificationService {
           requestId: requestData.requestNumber,
           approverName: approverData.displayName || approverData.email,
           initiatorName: initiatorData.displayName || initiatorData.email,
-          requestType: requestData.requestType || 'General',
+          requestType: requestData.templateType || requestData.requestType || 'CUSTOM',
           requestDescription: requestData.description || '',
           priority: requestData.priority || 'MEDIUM',
           requestDate: this.formatDate(requestData.createdAt),
@@ -188,7 +188,7 @@ export class EmailNotificationService {
           requestId: requestData.requestNumber,
           approverName: approverData.displayName || approverData.email,
           initiatorName: initiatorData.displayName || initiatorData.email,
-          requestType: requestData.requestType || 'General',
+          requestType: requestData.templateType || requestData.requestType || 'CUSTOM',
           requestDescription: requestData.description || '',
           priority: requestData.priority || 'MEDIUM',
           requestDate: this.formatDate(requestData.createdAt),
@@ -243,7 +243,7 @@ export class EmailNotificationService {
         approverName: approverData.displayName || approverData.email,
         approvalDate: this.formatDate(approverData.approvedAt || new Date()),
         approvalTime: this.formatTime(approverData.approvedAt || new Date()),
-        requestType: requestData.requestType || 'General',
+        requestType: requestData.templateType || requestData.requestType || 'CUSTOM',
         approverComments: approverData.comments || undefined,
         isFinalApproval,
         nextApproverName: nextApproverData?.displayName || nextApproverData?.email,
@@ -296,7 +296,7 @@ export class EmailNotificationService {
         approverName: approverData.displayName || approverData.email,
         rejectionDate: this.formatDate(approverData.rejectedAt || new Date()),
         rejectionTime: this.formatTime(approverData.rejectedAt || new Date()),
-        requestType: requestData.requestType || 'General',
+        requestType: requestData.templateType || requestData.requestType || 'CUSTOM',
         rejectionReason,
         viewDetailsLink: getViewDetailsLink(requestData.requestNumber, this.frontendUrl),
         companyName: CompanyInfo.name
@@ -575,6 +575,109 @@ export class EmailNotificationService {
     }
   }
 
+  /**
+   * 9. Send Approver Skipped Email
+   */
+  async sendApproverSkipped(
+    requestData: any,
+    skippedApproverData: any,
+    skippedByData: any,
+    nextApproverData: any,
+    skipReason: string
+  ): Promise<void> {
+    try {
+      const canSend = await shouldSendEmail(
+        skippedApproverData.userId,
+        EmailNotificationType.APPROVER_SKIPPED
+      );
+
+      if (!canSend) {
+        logger.info(`Email skipped (preferences): Approver Skipped for ${skippedApproverData.email}`);
+        return;
+      }
+
+      const data: ApproverSkippedData = {
+        recipientName: skippedApproverData.displayName || skippedApproverData.email,
+        requestId: requestData.requestNumber,
+        requestTitle: requestData.title,
+        skippedApproverName: skippedApproverData.displayName || skippedApproverData.email,
+        skippedByName: skippedByData.displayName || skippedByData.email,
+        skippedDate: this.formatDate(new Date()),
+        skippedTime: this.formatTime(new Date()),
+        nextApproverName: nextApproverData?.displayName || nextApproverData?.email || 'Next Approver',
+        skipReason: skipReason || 'Not provided',
+        viewDetailsLink: getViewDetailsLink(requestData.requestNumber, this.frontendUrl),
+        companyName: CompanyInfo.name
+      };
+
+      const html = getApproverSkippedEmail(data);
+      const subject = `[${requestData.requestNumber}] Approver Skipped`;
+
+      const result = await emailService.sendEmail({
+        to: skippedApproverData.email,
+        subject,
+        html
+      });
+
+      if (result.previewUrl) {
+        logger.info(`📧 Approver Skipped Email Preview: ${result.previewUrl}`);
+      }
+    } catch (error) {
+      logger.error('Failed to send Approver Skipped email:', error);
+    }
+  }
+
+  /**
+   * 10. Send Workflow Paused Email
+   */
+  async sendWorkflowPaused(
+    requestData: any,
+    recipientData: any,
+    pausedByData: any,
+    pauseReason: string,
+    resumeDate: Date | string
+  ): Promise<void> {
+    try {
+      const canSend = await shouldSendEmail(
+        recipientData.userId,
+        EmailNotificationType.WORKFLOW_PAUSED
+      );
+
+      if (!canSend) {
+        logger.info(`Email skipped (preferences): Workflow Paused for ${recipientData.email}`);
+        return;
+      }
+
+      const data: WorkflowPausedData = {
+        recipientName: recipientData.displayName || recipientData.email,
+        requestId: requestData.requestNumber,
+        requestTitle: requestData.title,
+        pausedByName: pausedByData?.displayName || pausedByData?.email || 'System',
+        pausedDate: this.formatDate(new Date()),
+        pausedTime: this.formatTime(new Date()),
+        resumeDate: this.formatDate(resumeDate),
+        pauseReason: pauseReason || 'Not provided',
+        viewDetailsLink: getViewDetailsLink(requestData.requestNumber, this.frontendUrl),
+        companyName: CompanyInfo.name
+      };
+
+      const html = getWorkflowPausedEmail(data);
+      const subject = `[${requestData.requestNumber}] Workflow Paused`;
+
+      const result = await emailService.sendEmail({
+        to: recipientData.email,
+        subject,
+        html
+      });
+
+      if (result.previewUrl) {
+        logger.info(`📧 Workflow Paused Email Preview: ${result.previewUrl}`);
+      }
+    } catch (error) {
+      logger.error('Failed to send Workflow Paused email:', error);
+    }
+  }
+
   // Add more email methods as needed...
 }
 

src/services/notification.service.ts

@@ -275,7 +275,8 @@ class NotificationService {
       'status_change': null,
       'ai_conclusion_generated': null,
       'summary_generated': null,
-      'workflow_paused': null, // Conditional - handled separately
+      'workflow_paused': EmailNotificationType.WORKFLOW_PAUSED,
+      'approver_skipped': EmailNotificationType.APPROVER_SKIPPED,
       'pause_retriggered': null
     };
 
@@ -358,8 +359,17 @@ class NotificationService {
           
           const firstApprover = firstLevel ? await User.findByPk((firstLevel as any).approverId) : null;
           
+          // Get first approver's TAT hours (not total TAT)
+          const firstApproverTatHours = firstLevel ? (firstLevel as any).tatHours : null;
+          
+          // Add first approver's TAT to requestData for the email
+          const requestDataWithFirstTat = {
+            ...requestData,
+            tatHours: firstApproverTatHours || (requestData as any).totalTatHours || 24
+          };
+          
           await emailNotificationService.sendRequestCreated(
-            requestData,
+            requestDataWithFirstTat,
             initiatorData,
             firstApprover ? firstApprover.toJSON() : null
           );
@@ -407,7 +417,7 @@ class NotificationService {
               requestId: payload.requestId,
               status: 'APPROVED'
             },
-            order: [['approvedAt', 'DESC']]
+            order: [['actionDate', 'DESC'], ['levelEndTime', 'DESC']]
           });
 
           const allLevels = await ApprovalLevel.findAll({
@@ -421,9 +431,21 @@ class NotificationService {
           const nextLevel = isFinalApproval ? null : allLevels.find((l: any) => l.status === 'PENDING');
           const nextApprover = nextLevel ? await User.findByPk((nextLevel as any).approverId) : null;
 
+          // Get the approver who just approved from the approved level
+          let approverData = user; // Fallback to user if we can't find the approver
+          if (approvedLevel) {
+            const approverUser = await User.findByPk((approvedLevel as any).approverId);
+            if (approverUser) {
+              approverData = approverUser.toJSON();
+              // Add approval metadata
+              (approverData as any).approvedAt = (approvedLevel as any).actionDate;
+              (approverData as any).comments = (approvedLevel as any).comments;
+            }
+          }
+
           await emailNotificationService.sendApprovalConfirmation(
             requestData,
-            user, // Approver who just approved
+            approverData, // Approver who just approved
             initiatorData,
             isFinalApproval,
             nextApprover ? nextApprover.toJSON() : undefined
@@ -520,6 +542,55 @@ class NotificationService {
         }
         break;
 
+      case 'approver_skipped':
+        {
+          const skippedLevel = await ApprovalLevel.findOne({
+            where: { 
+              requestId: payload.requestId,
+              isSkipped: true
+            },
+            order: [['skippedAt', 'DESC']]
+          });
+
+          const nextLevel = await ApprovalLevel.findOne({
+            where: { 
+              requestId: payload.requestId,
+              status: 'PENDING'
+            },
+            order: [['levelNumber', 'ASC']]
+          });
+
+          const nextApprover = nextLevel ? await User.findByPk((nextLevel as any).approverId) : null;
+          const skippedBy = payload.metadata?.skippedBy ? await User.findByPk(payload.metadata.skippedBy) : null;
+          const skippedApprover = skippedLevel ? await User.findByPk((skippedLevel as any).approverId) : null;
+
+          if (skippedApprover) {
+            await emailNotificationService.sendApproverSkipped(
+              requestData,
+              skippedApprover.toJSON(),
+              skippedBy ? skippedBy.toJSON() : { userId: null, displayName: 'System', email: 'system' },
+              nextApprover ? nextApprover.toJSON() : null,
+              payload.metadata?.skipReason || (skippedLevel as any)?.skipReason || 'Not provided'
+            );
+          }
+        }
+        break;
+
+      case 'workflow_paused':
+        {
+          const pausedBy = payload.metadata?.pausedBy ? await User.findByPk(payload.metadata.pausedBy) : null;
+          const resumeDate = payload.metadata?.resumeDate || new Date();
+
+          await emailNotificationService.sendWorkflowPaused(
+            requestData,
+            user,
+            pausedBy ? pausedBy.toJSON() : { userId: null, displayName: 'System', email: 'system' },
+            payload.metadata?.pauseReason || 'Not provided',
+            resumeDate
+          );
+        }
+        break;
+
       default:
         logger.info(`[Email] No email configured for notification type: ${notificationType}`);
     }

src/services/pause.service.ts

@@ -182,18 +182,23 @@ export class PauseService {
         url: `/request/${requestNumber}`,
         type: 'workflow_paused',
         priority: 'HIGH',
-        actionRequired: false
+        actionRequired: false,
+        metadata: {
+          pauseReason: reason,
+          resumeDate: resumeDate.toISOString(),
+          pausedBy: userId
+        }
       });
       }
 
-      // Notify the user who paused (confirmation)
+      // Notify the user who paused (confirmation) - no email for self-action
       await notificationService.sendToUsers([userId], {
         title: 'Workflow Paused Successfully',
         body: `You have paused request "${title}". It will automatically resume on ${dayjs(resumeDate).format('MMM DD, YYYY')}.`,
         requestId,
         requestNumber,
         url: `/request/${requestNumber}`,
-        type: 'workflow_paused',
+        type: 'status_change', // Use status_change to avoid email for self-action
         priority: 'MEDIUM',
         actionRequired: false
       });
@@ -210,7 +215,12 @@ export class PauseService {
           url: `/request/${requestNumber}`,
           type: 'workflow_paused',
           priority: 'HIGH',
-          actionRequired: false
+          actionRequired: false,
+          metadata: {
+            pauseReason: reason,
+            resumeDate: resumeDate.toISOString(),
+            pausedBy: userId
+          }
         });
       }
 
@@ -459,7 +469,11 @@ export class PauseService {
         url: `/request/${requestNumber}`,
         type: 'workflow_resumed',
         priority: 'HIGH',
-        actionRequired: false
+        actionRequired: false,
+        metadata: {
+          resumedBy: userId ? { userId, name: resumeUserName } : null,
+          pauseDuration: pauseDuration
+        }
       });
       }
 
@@ -474,11 +488,15 @@ export class PauseService {
         url: `/request/${requestNumber}`,
         type: 'workflow_resumed',
         priority: 'HIGH',
-        actionRequired: true
+        actionRequired: true,
+        metadata: {
+          resumedBy: userId ? { userId, name: resumeUserName } : null,
+          pauseDuration: pauseDuration
+        }
       });
       }
 
-      // Send confirmation to the user who resumed (if manual resume)
+      // Send confirmation to the user who resumed (if manual resume) - no email for self-action
       if (userId) {
         await notificationService.sendToUsers([userId], {
           title: 'Workflow Resumed Successfully',
@@ -486,7 +504,7 @@ export class PauseService {
           requestId,
           requestNumber,
           url: `/request/${requestNumber}`,
-          type: 'workflow_resumed',
+          type: 'status_change', // Use status_change to avoid email for self-action
           priority: 'MEDIUM',
           actionRequired: isResumedByApprover
         });

src/services/workflow.service.ts

@@ -221,13 +221,31 @@ export class WorkflowService {
         // Update workflow current level
         await workflow.update({ currentLevel: nextLevelNumber });
 
+        // Notify skipped approver (triggers email)
+        await notificationService.sendToUsers([(level as any).approverId], {
+          title: 'Approver Skipped',
+          body: `You have been skipped in request ${(workflow as any).requestNumber}. The workflow has moved to the next approver.`,
+          requestId,
+          requestNumber: (workflow as any).requestNumber,
+          url: `/request/${(workflow as any).requestNumber}`,
+          type: 'approver_skipped',
+          priority: 'MEDIUM',
+          metadata: {
+            skipReason: skipReason,
+            skippedBy: skippedBy
+          }
+        });
+
         // Notify next approver
         await notificationService.sendToUsers([(nextLevel as any).approverId], {
           title: 'Request Escalated',
           body: `Previous approver was skipped. Request ${(workflow as any).requestNumber} is now awaiting your approval.`,
           requestId,
           requestNumber: (workflow as any).requestNumber,
-          url: `/request/${(workflow as any).requestNumber}`
+          url: `/request/${(workflow as any).requestNumber}`,
+          type: 'assignment',
+          priority: 'HIGH',
+          actionRequired: true
         });
       }