diff --git a/src/App.tsx b/src/App.tsx
index 21442ab..a8dfa86 100644
--- a/src/App.tsx
+++ b/src/App.tsx
@@ -27,7 +27,6 @@ import { CreateAdminRequest } from '@/pages/CreateAdminRequest/CreateAdminReques
 import { ApprovalActionModal } from '@/components/modals/ApprovalActionModal';
 import { Toaster } from '@/components/ui/sonner';
 import { toast } from 'sonner';
-import { CUSTOM_REQUEST_DATABASE } from '@/utils/customRequestDatabase';
 import { AuthCallback } from '@/pages/Auth/AuthCallback';
 import { createClaimRequest } from '@/services/dealerClaimApi';
 import { ManagerSelectionModal } from '@/components/modals/ManagerSelectionModal';
@@ -193,7 +192,7 @@ function AppRoutes({ onLogout }: AppProps) {
 
     // Regular custom request submission (old flow without API)
     // Generate unique ID for the new custom request
-    const requestId = `RE-REQ-2024-${String(Object.keys(CUSTOM_REQUEST_DATABASE).length + dynamicRequests.length + 1).padStart(3, '0')}`;
+    const requestId = `RE-REQ-2024-${String(dynamicRequests.length + 1).padStart(3, '0')}`;
 
     // Create full custom request object
     const newCustomRequest = {
@@ -217,7 +216,7 @@ function AppRoutes({ onLogout }: AppProps) {
         name: 'Current User',
         role: requestData.initiatorRole || 'Employee',
         department: requestData.department || 'General',
-        email: 'current.user@royalenfield.com',
+        email: 'current.user@{{API_DOMAIN}}',
         phone: '+91 98765 43290',
         avatar: 'CU'
       },
diff --git a/src/components/workflow/CreateRequest/ApprovalWorkflowStep.tsx b/src/components/workflow/CreateRequest/ApprovalWorkflowStep.tsx
index 10a1ffd..527b27f 100644
--- a/src/components/workflow/CreateRequest/ApprovalWorkflowStep.tsx
+++ b/src/components/workflow/CreateRequest/ApprovalWorkflowStep.tsx
@@ -45,18 +45,18 @@ export function ApprovalWorkflowStep({
   useEffect(() => {
     const approverCount = formData.approverCount || 1;
     const currentApprovers = formData.approvers || [];
-    
+
     // Ensure we have the correct number of approvers
     if (currentApprovers.length < approverCount) {
       const newApprovers = [...currentApprovers];
       // Fill missing approver slots
       for (let i = currentApprovers.length; i < approverCount; i++) {
         if (!newApprovers[i]) {
-          newApprovers[i] = { 
-            email: '', 
-            name: '', 
-            level: i + 1, 
-            tat: '' as any 
+          newApprovers[i] = {
+            email: '',
+            name: '',
+            level: i + 1,
+            tat: '' as any
           };
         }
       }
@@ -71,7 +71,7 @@ export function ApprovalWorkflowStep({
     const newApprovers = [...formData.approvers];
     const previousEmail = newApprovers[index]?.email;
     const emailChanged = previousEmail !== value;
-    
+
     newApprovers[index] = {
       ...newApprovers[index],
       email: value,
@@ -94,8 +94,8 @@ export function ApprovalWorkflowStep({
     try {
       // Check for duplicates in other approver slots (excluding current index)
       const isDuplicateApprover = formData.approvers?.some(
-        (approver: any, idx: number) => 
-          idx !== index && 
+        (approver: any, idx: number) =>
+          idx !== index &&
           (approver.userId === selectedUser.userId || approver.email?.toLowerCase() === selectedUser.email?.toLowerCase())
       );
 
@@ -196,9 +196,9 @@ export function ApprovalWorkflowStep({
             <div data-testid="approval-workflow-count-field">
               <Label className="text-base font-semibold mb-4 block">Number of Approvers *</Label>
               <div className="flex items-center gap-4">
-                <Button 
+                <Button
                   type="button"
-                  variant="outline" 
+                  variant="outline"
                   size="sm"
                   onClick={() => {
                     const currentCount = formData.approverCount || 1;
@@ -216,14 +216,14 @@ export function ApprovalWorkflowStep({
                 <span className="text-2xl font-semibold w-12 text-center" data-testid="approval-workflow-count-display">
                   {formData.approverCount || 1}
                 </span>
-                <Button 
+                <Button
                   type="button"
-                  variant="outline" 
+                  variant="outline"
                   size="sm"
                   onClick={() => {
                     const currentCount = formData.approverCount || 1;
                     const newCount = currentCount + 1;
-                    
+
                     // Validate against system policy
                     if (newCount > systemPolicy.maxApprovalLevels) {
                       onPolicyViolation([{
@@ -234,7 +234,7 @@ export function ApprovalWorkflowStep({
                       }]);
                       return;
                     }
-                    
+
                     updateFormData('approverCount', newCount);
                   }}
                   disabled={(formData.approverCount || 1) >= systemPolicy.maxApprovalLevels}
@@ -282,13 +282,13 @@ export function ApprovalWorkflowStep({
             {Array.from({ length: formData.approverCount || 1 }, (_, index) => {
               const level = index + 1;
               const isLast = level === (formData.approverCount || 1);
-              
+
               // Ensure approver exists (should be initialized by useEffect, but provide fallback)
-              const approver = formData.approvers[index] || { 
-                email: '', 
-                name: '', 
-                level: level, 
-                tat: '' as any 
+              const approver = formData.approvers[index] || {
+                email: '',
+                name: '',
+                level: level,
+                tat: '' as any
               };
 
               return (
@@ -296,18 +296,16 @@ export function ApprovalWorkflowStep({
                   <div className="flex justify-center">
                     <div className="w-px h-6 bg-gray-300"></div>
                   </div>
-                  
-                  <div className={`p-4 rounded-lg border-2 transition-all ${
-                    approver.email 
-                      ? 'border-green-200 bg-green-50' 
+
+                  <div className={`p-4 rounded-lg border-2 transition-all ${approver.email
+                      ? 'border-green-200 bg-green-50'
                       : 'border-gray-200 bg-gray-50'
-                  }`}>
+                    }`}>
                     <div className="flex items-center gap-3">
-                      <div className={`w-10 h-10 rounded-full flex items-center justify-center ${
-                        approver.email 
-                          ? 'bg-green-600' 
+                      <div className={`w-10 h-10 rounded-full flex items-center justify-center ${approver.email
+                          ? 'bg-green-600'
                           : 'bg-gray-400'
-                      }`}>
+                        }`}>
                         <span className="text-white font-semibold">{level}</span>
                       </div>
                       <div className="flex-1">
@@ -336,7 +334,7 @@ export function ApprovalWorkflowStep({
                               <Input
                                 id={`approver-${level}`}
                                 type="email"
-                                placeholder="approver@royalenfield.com"
+                                placeholder="approver@{{API_DOMAIN}}"
                                 value={approver.email || ''}
                                 onChange={(e) => handleApproverEmailChange(index, e.target.value)}
                                 className="h-10 border-2 border-gray-300 focus:border-blue-500 mt-1 w-full"
diff --git a/src/contexts/AuthContext.tsx b/src/contexts/AuthContext.tsx
index 2f6c931..11445a5 100644
--- a/src/contexts/AuthContext.tsx
+++ b/src/contexts/AuthContext.tsx
@@ -73,15 +73,15 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
     // PRIORITY 1: Check for logout flags in sessionStorage (survives page reload during logout)
     const logoutFlag = sessionStorage.getItem('__logout_in_progress__');
     const forceLogout = sessionStorage.getItem('__force_logout__');
-    
+
     if (logoutFlag === 'true' || forceLogout === 'true') {
       // Remove flags
       sessionStorage.removeItem('__logout_in_progress__');
       sessionStorage.removeItem('__force_logout__');
-      
+
       // Clear all tokens one more time (aggressive)
       TokenManager.clearAll();
-      
+
       // Also manually clear everything
       try {
         localStorage.clear();
@@ -89,16 +89,16 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       } catch (e) {
         console.error('Error clearing storage:', e);
       }
-      
+
       // Set unauthenticated state
       setIsAuthenticated(false);
       setUser(null);
       setIsLoading(false);
       setError(null);
-      
+
       return;
     }
-    
+
     // PRIORITY 2: Check if URL has logout parameter (from redirect)
     const urlParams = new URLSearchParams(window.location.search);
     if (urlParams.has('logout') || urlParams.has('okta_logged_out') || urlParams.has('tanflow_logged_out')) {
@@ -127,7 +127,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       window.history.replaceState({}, document.title, newUrl);
       return;
     }
-    
+
     // PRIORITY 3: Skip auth check if on callback page - let callback handler process first
     // This is critical for production mode where we need to exchange code for tokens
     // before we can verify session with server
@@ -136,16 +136,16 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       // The callback handler will set isAuthenticated after successful token exchange
       return;
     }
-    
+
     // PRIORITY 4: Check authentication status
     const token = TokenManager.getAccessToken();
     const refreshToken = TokenManager.getRefreshToken();
     const userData = TokenManager.getUserData();
     const hasAuthData = token || refreshToken || userData;
-    
+
     // Check if we're in production mode (tokens in httpOnly cookies, not accessible to JS)
     const isProductionMode = import.meta.env.PROD || import.meta.env.MODE === 'production';
-    
+
     // In production: Always verify with server (cookies are sent automatically)
     // In development: Check local auth data first
     if (isProductionMode) {
@@ -163,7 +163,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         setIsLoading(false);
         return;
       }
-      
+
       // PRIORITY 5: Only check auth status if we have some auth data AND we're not logging out
       if (!isLoggingOut) {
         checkAuthStatus();
@@ -211,7 +211,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
   // Handle callback from OAuth redirect
   // Use ref to prevent duplicate calls (React StrictMode runs effects twice in dev)
   const callbackProcessedRef = useRef(false);
-  
+
   useEffect(() => {
     // Skip if already processed or not on callback page
     if (callbackProcessedRef.current || window.location.pathname !== '/login/callback') {
@@ -220,7 +220,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
 
     const handleCallback = async () => {
       const urlParams = new URLSearchParams(window.location.search);
-      
+
       // Check if this is a logout redirect (from Tanflow post-logout redirect)
       // If it has logout parameters but no code, it's a logout redirect, not a login callback
       if ((urlParams.has('logout') || urlParams.has('tanflow_logged_out') || urlParams.has('okta_logged_out')) && !urlParams.get('code')) {
@@ -236,10 +236,10 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         window.location.replace(redirectUrl);
         return;
       }
-      
+
       // Mark as processed immediately to prevent duplicate calls
       callbackProcessedRef.current = true;
-      
+
       const code = urlParams.get('code');
       const errorParam = urlParams.get('error');
 
@@ -248,7 +248,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
 
       // Detect provider from sessionStorage
       const authProvider = sessionStorage.getItem('auth_provider');
-      
+
       // If Tanflow provider, handle it separately (will be handled by TanflowCallback component)
       if (authProvider === 'tanflow') {
         // Clear the provider flag and let TanflowCallback handle it
@@ -277,21 +277,21 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         setIsLoading(true);
         setIsAuthenticated(false);
         setError(null);
-        
+
         // IMPORTANT: redirectUri must match the one used in initial Okta authorization request
         // This is the frontend callback URL, NOT the backend URL
         // Backend will use this same URI when exchanging code with Okta
         const redirectUri = `${window.location.origin}/login/callback`;
-        
+
         const result = await exchangeCodeForTokens(code, redirectUri);
-        
+
         setUser(result.user);
         setIsAuthenticated(true);
         setError(null);
-        
+
         // Clear provider flag after successful authentication
         sessionStorage.removeItem('auth_provider');
-        
+
         // Clean URL after success
         window.history.replaceState({}, document.title, '/');
       } catch (err: any) {
@@ -317,17 +317,17 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       setIsLoading(false);
       return;
     }
-    
+
     const isProductionMode = import.meta.env.PROD || import.meta.env.MODE === 'production';
-    
+
     try {
       setIsLoading(true);
-      
+
       // PRODUCTION MODE: Verify session via httpOnly cookie
       // The cookie is sent automatically with the request (withCredentials: true)
       if (isProductionMode) {
         const storedUser = TokenManager.getUserData();
-        
+
         // Try to get current user from server - this validates the httpOnly cookie
         try {
           const userData = await getCurrentUser();
@@ -368,7 +368,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         }
         return;
       }
-      
+
       // DEVELOPMENT MODE: Check local token
       const token = TokenManager.getAccessToken();
       const storedUser = TokenManager.getUserData();
@@ -454,7 +454,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
     try {
       setError(null);
       // Redirect to Okta login
-      const oktaDomain = import.meta.env.VITE_OKTA_DOMAIN || 'https://dev-830839.oktapreview.com';
+      const oktaDomain = import.meta.env.VITE_OKTA_DOMAIN || '{{IDP_DOMAIN}}';
       const clientId = import.meta.env.VITE_OKTA_CLIENT_ID || '0oa2jgzvrpdwx2iqd0h8';
       const redirectUri = `${window.location.origin}/login/callback`;
       const responseType = 'code';
@@ -467,14 +467,14 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       // Check if we're coming from a logout - if so, add prompt=login to force re-authentication
       const urlParams = new URLSearchParams(window.location.search);
       const isAfterLogout = urlParams.has('logout') || urlParams.has('okta_logged_out') || urlParams.has('tanflow_logged_out');
-      
+
       let authUrl = `${oktaDomain}/oauth2/default/v1/authorize?` +
         `client_id=${clientId}&` +
         `redirect_uri=${encodeURIComponent(redirectUri)}&` +
         `response_type=${responseType}&` +
         `scope=${encodeURIComponent(scope)}&` +
         `state=${state}`;
-      
+
       // Add prompt=login if coming from logout to force re-authentication
       // This ensures Okta requires login even if a session still exists
       if (isAfterLogout) {
@@ -493,25 +493,25 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       // CRITICAL: Get id_token from TokenManager before clearing anything
       // Needed for both Okta and Tanflow logout endpoints
       const idToken = TokenManager.getIdToken();
-      
+
       // Detect which provider was used for login (check sessionStorage or user data)
       // If auth_provider is set, use it; otherwise check if we have Tanflow id_token pattern
-      const authProvider = sessionStorage.getItem('auth_provider') || 
-                          (idToken && idToken.includes('tanflow') ? 'tanflow' : null) ||
-                          'okta'; // Default to OKTA if unknown
-      
+      const authProvider = sessionStorage.getItem('auth_provider') ||
+        (idToken && idToken.includes('tanflow') ? 'tanflow' : null) ||
+        'okta'; // Default to OKTA if unknown
+
       // Set logout flag to prevent auto-authentication after redirect
       // This must be set BEFORE clearing storage so it survives
       sessionStorage.setItem('__logout_in_progress__', 'true');
       sessionStorage.setItem('__force_logout__', 'true');
       setIsLoggingOut(true);
-      
+
       // Reset auth state FIRST to prevent any re-authentication
       setIsAuthenticated(false);
       setUser(null);
       setError(null);
       setIsLoading(true); // Set loading to prevent checkAuthStatus from running
-      
+
       // Call backend logout API to clear server-side session and httpOnly cookies
       // IMPORTANT: This MUST be called before clearing local storage to clear httpOnly cookies
       try {
@@ -522,17 +522,17 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         console.warn('🚪 Backend logout failed - httpOnly cookies may not be cleared');
         // Continue with logout even if API call fails
       }
-      
+
       // Preserve logout flags, id_token, and auth_provider BEFORE clearing tokens
       const logoutInProgress = sessionStorage.getItem('__logout_in_progress__');
       const forceLogout = sessionStorage.getItem('__force_logout__');
       const storedAuthProvider = sessionStorage.getItem('auth_provider');
-      
+
       // Clear all tokens EXCEPT id_token (we need it for provider logout)
       // Note: We'll clear id_token after provider logout
       // Clear tokens (but we'll restore id_token if needed)
       TokenManager.clearAll();
-      
+
       // Restore logout flags and id_token immediately after clearAll
       if (logoutInProgress) sessionStorage.setItem('__logout_in_progress__', logoutInProgress);
       if (forceLogout) sessionStorage.setItem('__force_logout__', forceLogout);
@@ -542,10 +542,10 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       if (storedAuthProvider) {
         sessionStorage.setItem('auth_provider', storedAuthProvider); // Restore for logout
       }
-      
+
       // Small delay to ensure sessionStorage is written before redirect
       await new Promise(resolve => setTimeout(resolve, 100));
-      
+
       // Handle provider-specific logout
       if (authProvider === 'tanflow' && idToken) {
         console.log('🚪 Initiating Tanflow logout...');
@@ -560,7 +560,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
           // Fall through to default logout flow
         }
       }
-      
+
       // OKTA logout or fallback: Clear auth_provider and redirect to login page with flags
       console.log('🚪 Using OKTA logout flow or fallback');
       sessionStorage.removeItem('auth_provider');
@@ -590,7 +590,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
 
   const getAccessTokenSilently = async (): Promise<string | null> => {
     const isProductionMode = import.meta.env.PROD || import.meta.env.MODE === 'production';
-    
+
     // In production mode, tokens are in httpOnly cookies
     // We can't access them directly, but API calls will include them automatically
     if (isProductionMode) {
@@ -599,7 +599,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
       if (isAuthenticated) {
         return 'cookie-based-auth'; // Placeholder - actual auth via cookies
       }
-      
+
       // Try to refresh the session
       try {
         await refreshTokenSilently();
@@ -608,7 +608,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
         return null;
       }
     }
-    
+
     // Development mode: tokens in localStorage
     const token = TokenManager.getAccessToken();
     if (token && !isTokenExpired(token)) {
@@ -626,17 +626,17 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
 
   const refreshTokenSilently = async (): Promise<void> => {
     const isProductionMode = import.meta.env.PROD || import.meta.env.MODE === 'production';
-    
+
     try {
       const newToken = await refreshAccessToken();
-      
+
       // In production, refresh might not return token (it's in httpOnly cookie)
       // but if the call succeeded, the session is valid
       if (isProductionMode) {
         // Session refreshed via cookies
         return;
       }
-      
+
       if (newToken) {
         // Token refreshed successfully (development mode)
         return;
@@ -672,7 +672,7 @@ function BackendAuthProvider({ children }: { children: ReactNode }) {
 export function _Auth0AuthProvider({ children }: { children: ReactNode }) {
   return (
     <Auth0Provider
-      domain="https://dev-830839.oktapreview.com/oauth2/default/v1"
+      domain="{{IDP_DOMAIN}}/oauth2/default/v1"
       clientId="0oa2j8slwj5S4bG5k0h8"
       authorizationParams={{
         redirect_uri: window.location.origin + '/login/callback',
diff --git a/src/dealer-claim/components/request-creation/ClaimApproverSelectionStep.tsx b/src/dealer-claim/components/request-creation/ClaimApproverSelectionStep.tsx
index 5f1e41d..4424758 100644
--- a/src/dealer-claim/components/request-creation/ClaimApproverSelectionStep.tsx
+++ b/src/dealer-claim/components/request-creation/ClaimApproverSelectionStep.tsx
@@ -141,7 +141,7 @@ export function ClaimApproverSelectionStep({
           // Create new approver only if it doesn't exist
           if (step.isAuto) {
             // System steps
-            const systemEmail = step.level === 8 ? 'finance@royalenfield.com' : 'system@royalenfield.com';
+            const systemEmail = step.level === 8 ? 'finance@{{API_DOMAIN}}' : 'system@{{API_DOMAIN}}';
             const systemName = step.level === 8 ? 'System/Finance' : 'System';
             newApprovers.push({
               email: systemEmail,
diff --git a/src/dealer-claim/components/request-detail/WorkflowTab.tsx b/src/dealer-claim/components/request-detail/WorkflowTab.tsx
index 068204d..5bc5d9a 100644
--- a/src/dealer-claim/components/request-detail/WorkflowTab.tsx
+++ b/src/dealer-claim/components/request-detail/WorkflowTab.tsx
@@ -2519,7 +2519,7 @@ export function DealerClaimWorkflowTab({
         stepNumber={selectedStepForEmail?.stepNumber || 4}
         stepName={selectedStepForEmail?.stepName || 'Activity Creation'}
         requestNumber={request?.requestNumber || request?.id || request?.request_number}
-        recipientEmail="system@royalenfield.com"
+        recipientEmail="system@{{API_DOMAIN}}"
       />
 
       {/* Additional Approver Review Modal */}
diff --git a/src/dealer-claim/components/request-detail/modals/EmailNotificationTemplateModal.tsx b/src/dealer-claim/components/request-detail/modals/EmailNotificationTemplateModal.tsx
index c3fbd54..84e12d4 100644
--- a/src/dealer-claim/components/request-detail/modals/EmailNotificationTemplateModal.tsx
+++ b/src/dealer-claim/components/request-detail/modals/EmailNotificationTemplateModal.tsx
@@ -32,7 +32,7 @@ export function EmailNotificationTemplateModal({
   stepNumber,
   stepName,
   requestNumber = 'RE-REQ-2024-CM-101',
-  recipientEmail = 'system@royalenfield.com',
+  recipientEmail = 'system@{{API_DOMAIN}}',
   subject,
   emailBody,
 }: EmailNotificationTemplateModalProps) {
diff --git a/src/hooks/useRequestDetails.ts b/src/hooks/useRequestDetails.ts
index ee5aa7d..9b9c005 100644
--- a/src/hooks/useRequestDetails.ts
+++ b/src/hooks/useRequestDetails.ts
@@ -1,8 +1,6 @@
 import { useState, useEffect, useMemo, useCallback } from 'react';
 import workflowApi, { getPauseDetails } from '@/services/workflowApi';
 import apiClient from '@/services/authApi';
-import { CUSTOM_REQUEST_DATABASE } from '@/utils/customRequestDatabase';
-import { CLAIM_MANAGEMENT_DATABASE } from '@/utils/claimManagementDatabase';
 import { getSocket } from '@/utils/socket';
 
 /**
@@ -30,19 +28,19 @@ export function useRequestDetails(
 ) {
   // State: Stores the fetched and transformed request data
   const [apiRequest, setApiRequest] = useState<any | null>(null);
-  
+
   // State: Indicates if data is currently being fetched
   const [refreshing, setRefreshing] = useState(false);
-  
+
   // State: Loading state for initial fetch
   const [loading, setLoading] = useState(true);
-  
+
   // State: Access denied information
   const [accessDenied, setAccessDenied] = useState<{ denied: boolean; message: string } | null>(null);
-  
+
   // State: Stores the current approval level for the logged-in user
   const [currentApprovalLevel, setCurrentApprovalLevel] = useState<any | null>(null);
-  
+
   // State: Indicates if the current user is a spectator (view-only access)
   const [isSpectator, setIsSpectator] = useState(false);
 
@@ -103,14 +101,14 @@ export function useRequestDetails(
       const documents = Array.isArray(details.documents) ? details.documents : [];
       const summary = details.summary || {};
       const tatAlerts = Array.isArray(details.tatAlerts) ? details.tatAlerts : [];
-      
+
       // Debug: Log TAT alerts for monitoring
       if (tatAlerts.length > 0) {
         // TAT alerts loaded - logging removed
       }
 
       const currentLevel = summary?.currentLevel || wf.currentLevel || 1;
-      
+
       /**
        * Transform: Map approval levels to UI format with TAT alerts
        * Each approval level includes:
@@ -123,10 +121,10 @@ export function useRequestDetails(
         const levelNumber = a.levelNumber || 0;
         const levelStatus = (a.status || '').toString().toUpperCase();
         const levelId = a.levelId || a.level_id;
-        
+
         // Determine display status based on workflow progress
         let displayStatus = statusMap(a.status);
-        
+
         // Future levels that haven't been reached yet show as "waiting"
         if (levelNumber > currentLevel && levelStatus !== 'APPROVED' && levelStatus !== 'REJECTED') {
           displayStatus = 'waiting';
@@ -135,10 +133,10 @@ export function useRequestDetails(
         else if (levelNumber === currentLevel && levelStatus === 'PENDING') {
           displayStatus = 'pending';
         }
-        
+
         // Filter: Get TAT alerts that belong to this specific approval level
         const levelAlerts = tatAlerts.filter((alert: any) => alert.levelId === levelId);
-        
+
         return {
           step: levelNumber,
           levelId,
@@ -152,8 +150,8 @@ export function useRequestDetails(
           remainingHours: Number(a.remainingHours || 0),
           tatPercentageUsed: Number(a.tatPercentageUsed || 0),
           // Calculate actual hours taken if level is completed
-          actualHours: a.levelEndTime && a.levelStartTime 
-            ? Math.max(0, (new Date(a.levelEndTime).getTime() - new Date(a.levelStartTime).getTime()) / (1000 * 60 * 60)) 
+          actualHours: a.levelEndTime && a.levelStartTime
+            ? Math.max(0, (new Date(a.levelEndTime).getTime() - new Date(a.levelStartTime).getTime()) / (1000 * 60 * 60))
             : undefined,
           comment: a.comments || undefined,
           timestamp: a.actionDate || undefined,
@@ -211,11 +209,11 @@ export function useRequestDetails(
        * Filter: Remove TAT breach activities from audit trail
        * TAT warnings are already shown in approval steps, no need to duplicate in timeline
        */
-      const filteredActivities = Array.isArray(details.activities) 
+      const filteredActivities = Array.isArray(details.activities)
         ? details.activities.filter((activity: any) => {
-            const activityType = (activity.type || '').toLowerCase();
-            return activityType !== 'sla_warning';
-          })
+          const activityType = (activity.type || '').toLowerCase();
+          return activityType !== 'sla_warning';
+        })
         : [];
 
       /**
@@ -224,7 +222,7 @@ export function useRequestDetails(
        */
       let pauseInfo = null;
       const isPaused = (wf as any).isPaused || false;
-      
+
       if (isPaused) {
         try {
           pauseInfo = await getPauseDetails(wf.requestId);
@@ -240,13 +238,13 @@ export function useRequestDetails(
       let proposalDetails = null;
       let completionDetails = null;
       let internalOrder = null;
-      
+
       if (wf.workflowType === 'CLAIM_MANAGEMENT' || wf.templateType === 'claim-management') {
         try {
           const claimResponse = await apiClient.get(`/dealer-claims/${wf.requestId}`);
-          
+
           const claimData = claimResponse.data?.data || claimResponse.data;
-          
+
           if (claimData) {
             claimDetails = claimData.claimDetails || claimData.claim_details;
             proposalDetails = claimData.proposalDetails || claimData.proposal_details;
@@ -257,7 +255,7 @@ export function useRequestDetails(
             const invoice = claimData.invoice || null;
             const creditNote = claimData.creditNote || claimData.credit_note || null;
             const completionExpenses = claimData.completionExpenses || claimData.completion_expenses || null;
-            
+
             // Store new fields in claimDetails for backward compatibility and easy access
             if (claimDetails) {
               (claimDetails as any).budgetTracking = budgetTracking;
@@ -265,7 +263,7 @@ export function useRequestDetails(
               (claimDetails as any).creditNote = creditNote;
               (claimDetails as any).completionExpenses = completionExpenses;
             }
-            
+
             // Extracted details processed
           } else {
             console.warn('[useRequestDetails] No claimData found in response');
@@ -334,7 +332,7 @@ export function useRequestDetails(
         creditNote: (claimDetails as any)?.creditNote || null,
         completionExpenses: (claimDetails as any)?.completionExpenses || null,
       };
-      
+
       setApiRequest(updatedRequest);
 
       /**
@@ -352,8 +350,8 @@ export function useRequestDetails(
         const approvalLevelNumber = a.levelNumber || 0;
         // Only show buttons if user is assigned to the CURRENT active level
         // Include PAUSED status - paused level is still the current level
-        return (st === 'PENDING' || st === 'IN_PROGRESS' || st === 'PAUSED') 
-          && approverEmail === userEmail 
+        return (st === 'PENDING' || st === 'IN_PROGRESS' || st === 'PAUSED')
+          && approverEmail === userEmail
           && approvalLevelNumber === currentLevel;
       });
       setCurrentApprovalLevel(newCurrentLevel || null);
@@ -364,8 +362,8 @@ export function useRequestDetails(
        */
       const viewerId = (user as any)?.userId;
       if (viewerId) {
-        const isSpec = participants.some((p: any) => 
-          (p.participantType || p.participant_type || '').toUpperCase() === 'SPECTATOR' && 
+        const isSpec = participants.some((p: any) =>
+          (p.participantType || p.participant_type || '').toUpperCase() === 'SPECTATOR' &&
           (p.userId || p.user_id) === viewerId
         );
         setIsSpectator(isSpec);
@@ -389,11 +387,11 @@ export function useRequestDetails(
       setLoading(false);
       return;
     }
-    
+
     let mounted = true;
     setLoading(true);
     setAccessDenied(null);
-    
+
     (async () => {
       try {
         const details = await workflowApi.getWorkflowDetails(requestIdentifier);
@@ -401,7 +399,7 @@ export function useRequestDetails(
           if (mounted) setLoading(false);
           return;
         }
-        
+
         // Use the same transformation logic as refreshDetails
         const wf = details.workflow || {};
         const approvals = Array.isArray(details.approvals) ? details.approvals : [];
@@ -409,7 +407,7 @@ export function useRequestDetails(
         const documents = Array.isArray(details.documents) ? details.documents : [];
         const summary = details.summary || {};
         const tatAlerts = Array.isArray(details.tatAlerts) ? details.tatAlerts : [];
-        
+
         // TAT alerts received - logging removed
 
         const priority = (wf.priority || '').toString().toLowerCase();
@@ -420,9 +418,9 @@ export function useRequestDetails(
           const levelNumber = a.levelNumber || 0;
           const levelStatus = (a.status || '').toString().toUpperCase();
           const levelId = a.levelId || a.level_id;
-          
+
           let displayStatus = statusMap(a.status);
-          
+
           // If paused, show paused status (don't change it)
           if (levelStatus === 'PAUSED') {
             displayStatus = 'paused';
@@ -431,9 +429,9 @@ export function useRequestDetails(
           } else if (levelNumber === currentLevel && (levelStatus === 'PENDING' || levelStatus === 'IN_PROGRESS')) {
             displayStatus = levelStatus === 'IN_PROGRESS' ? 'in-review' : 'pending';
           }
-          
+
           const levelAlerts = tatAlerts.filter((alert: any) => alert.levelId === levelId);
-          
+
           return {
             step: levelNumber,
             levelId,
@@ -448,8 +446,8 @@ export function useRequestDetails(
             tatPercentageUsed: Number(a.tatPercentageUsed || 0),
             // Use backend-calculated elapsedHours (working hours) for completed approvals
             // Backend already calculates this correctly using calculateElapsedWorkingHours
-            actualHours: a.elapsedHours !== undefined && a.elapsedHours !== null 
-              ? Number(a.elapsedHours) 
+            actualHours: a.elapsedHours !== undefined && a.elapsedHours !== null
+              ? Number(a.elapsedHours)
               : undefined,
             comment: a.comments || undefined,
             timestamp: a.actionDate || undefined,
@@ -457,7 +455,7 @@ export function useRequestDetails(
             tatAlerts: levelAlerts,
           };
         });
-        
+
         // Map spectators
         const spectators = participants
           .filter((p: any) => (p.participantType || '').toUpperCase() === 'SPECTATOR')
@@ -492,18 +490,18 @@ export function useRequestDetails(
         });
 
         // Filter out TAT warnings from activities
-        const filteredActivities = Array.isArray(details.activities) 
+        const filteredActivities = Array.isArray(details.activities)
           ? details.activities.filter((activity: any) => {
-              const activityType = (activity.type || '').toLowerCase();
-              return activityType !== 'sla_warning';
-            })
+            const activityType = (activity.type || '').toLowerCase();
+            return activityType !== 'sla_warning';
+          })
           : [];
 
         // Fetch pause details only if request is actually paused
         // Use request-level isPaused field from workflow response
         let pauseInfo = null;
         const isPaused = (wf as any).isPaused || false;
-        
+
         if (isPaused) {
           try {
             pauseInfo = await getPauseDetails(wf.requestId);
@@ -519,11 +517,11 @@ export function useRequestDetails(
         let proposalDetails = null;
         let completionDetails = null;
         let internalOrder = null;
-        
+
         if (wf.workflowType === 'CLAIM_MANAGEMENT' || wf.templateType === 'claim-management') {
           try {
             const claimResponse = await apiClient.get(`/dealer-claims/${wf.requestId}`);
-            
+
             const claimData = claimResponse.data?.data || claimResponse.data;
             if (claimData) {
               claimDetails = claimData.claimDetails || claimData.claim_details;
@@ -535,7 +533,7 @@ export function useRequestDetails(
               const invoice = claimData.invoice || null;
               const creditNote = claimData.creditNote || claimData.credit_note || null;
               const completionExpenses = claimData.completionExpenses || claimData.completion_expenses || null;
-              
+
               // Store new fields in claimDetails for backward compatibility and easy access
               if (claimDetails) {
                 (claimDetails as any).budgetTracking = budgetTracking;
@@ -543,7 +541,7 @@ export function useRequestDetails(
                 (claimDetails as any).creditNote = creditNote;
                 (claimDetails as any).completionExpenses = completionExpenses;
               }
-              
+
               // Initial load - Extracted details processed
             }
           } catch (error: any) {
@@ -599,9 +597,9 @@ export function useRequestDetails(
           creditNote: (claimDetails as any)?.creditNote || null,
           completionExpenses: (claimDetails as any)?.completionExpenses || null,
         };
-        
+
         setApiRequest(mapped);
-        
+
         // Find current user's approval level
         // Only show approve/reject buttons if user is the CURRENT active approver
         // Include PAUSED status - when paused, the paused level is still the current level
@@ -612,8 +610,8 @@ export function useRequestDetails(
           const approvalLevelNumber = a.levelNumber || 0;
           // Only show buttons if user is assigned to the CURRENT active level
           // Include PAUSED status - paused level is still the current level
-          return (status === 'PENDING' || status === 'IN_PROGRESS' || status === 'PAUSED') 
-            && approverEmail === userEmail 
+          return (status === 'PENDING' || status === 'IN_PROGRESS' || status === 'PAUSED')
+            && approverEmail === userEmail
             && approvalLevelNumber === currentLevel;
         });
         setCurrentApprovalLevel(userCurrentLevel || null);
@@ -621,7 +619,7 @@ export function useRequestDetails(
         // Check spectator status
         const viewerId = (user as any)?.userId;
         if (viewerId) {
-          const isSpec = participants.some((p: any) => 
+          const isSpec = participants.some((p: any) =>
             (p.participantType || '').toUpperCase() === 'SPECTATOR' && p.userId === viewerId
           );
           setIsSpectator(isSpec);
@@ -633,7 +631,7 @@ export function useRequestDetails(
         if (mounted) {
           // Check for 403 Forbidden (Access Denied)
           if (error?.response?.status === 403) {
-            const message = error?.response?.data?.message || 
+            const message = error?.response?.data?.message ||
               'You do not have permission to view this request. Access is restricted to the initiator, approvers, and spectators of this request.';
             setAccessDenied({ denied: true, message });
           }
@@ -645,7 +643,7 @@ export function useRequestDetails(
         }
       }
     })();
-    
+
     return () => { mounted = false; };
   }, [requestIdentifier, user]);
 
@@ -656,23 +654,15 @@ export function useRequestDetails(
   const request = useMemo(() => {
     // Primary source: API data
     if (apiRequest) return apiRequest;
-    
-    // Fallback 1: Static custom request database
-    const customRequest = CUSTOM_REQUEST_DATABASE[requestIdentifier];
-    if (customRequest) return customRequest;
-    
-    // Fallback 2: Static claim management database
-    const claimRequest = CLAIM_MANAGEMENT_DATABASE[requestIdentifier];
-    if (claimRequest) return claimRequest;
-    
-    // Fallback 3: Dynamic requests passed as props
-    const dynamicRequest = dynamicRequests.find((req: any) => 
-      req.id === requestIdentifier || 
+
+    // Fallback: Dynamic requests passed as props
+    const dynamicRequest = dynamicRequests.find((req: any) =>
+      req.id === requestIdentifier ||
       req.requestNumber === requestIdentifier ||
       req.request_number === requestIdentifier
     );
     if (dynamicRequest) return dynamicRequest;
-    
+
     return null;
   }, [requestIdentifier, dynamicRequests, apiRequest]);
 
@@ -693,9 +683,9 @@ export function useRequestDetails(
    */
   const existingParticipants = useMemo(() => {
     if (!request) return [];
-    
+
     const participants: Array<{ email: string; participantType: string; name?: string }> = [];
-    
+
     // Add initiator
     if (request.initiator?.email) {
       participants.push({
@@ -704,7 +694,7 @@ export function useRequestDetails(
         name: request.initiator.name
       });
     }
-    
+
     // Add approvers from approval flow
     if (request.approvalFlow && Array.isArray(request.approvalFlow)) {
       request.approvalFlow.forEach((approval: any) => {
@@ -717,7 +707,7 @@ export function useRequestDetails(
         }
       });
     }
-    
+
     // Add spectators
     if (request.spectators && Array.isArray(request.spectators)) {
       request.spectators.forEach((spectator: any) => {
@@ -730,20 +720,20 @@ export function useRequestDetails(
         }
       });
     }
-    
+
     // Add from participants array
     if (request.participants && Array.isArray(request.participants)) {
       request.participants.forEach((p: any) => {
         const email = (p.userEmail || p.email || '').toLowerCase();
         const participantType = (p.participantType || p.participant_type || '').toUpperCase();
         const name = p.userName || p.user_name || p.name;
-        
+
         if (email && participantType && !participants.find(x => x.email === email)) {
           participants.push({ email, participantType, name });
         }
       });
     }
-    
+
     return participants;
   }, [request]);
 
@@ -762,12 +752,12 @@ export function useRequestDetails(
    */
   useEffect(() => {
     if (!requestIdentifier || !apiRequest) return;
-    
+
     const socket = getSocket();
     if (!socket) {
       return;
     }
-    
+
     /**
      * Handler: Request updated by another user
      * Silently refresh to show latest changes
@@ -779,10 +769,10 @@ export function useRequestDetails(
         refreshDetails();
       }
     };
-    
+
     // Register listener
     socket.on('request:updated', handleRequestUpdated);
-    
+
     // Cleanup on unmount
     return () => {
       socket.off('request:updated', handleRequestUpdated);
diff --git a/src/services/tanflowAuth.ts b/src/services/tanflowAuth.ts
index d97d331..7c3b08c 100644
--- a/src/services/tanflowAuth.ts
+++ b/src/services/tanflowAuth.ts
@@ -6,7 +6,7 @@
 import { TokenManager } from '../utils/tokenManager';
 import axios from 'axios';
 
-const TANFLOW_BASE_URL = import.meta.env.VITE_TANFLOW_BASE_URL || 'https://ssodev.rebridge.co.in/realms/RE';
+const TANFLOW_BASE_URL = import.meta.env.VITE_TANFLOW_BASE_URL || '{{IDP_DOMAIN}}/realms/RE';
 const TANFLOW_CLIENT_ID = import.meta.env.VITE_TANFLOW_CLIENT_ID || 'REFLOW';
 const TANFLOW_REDIRECT_URI = `${window.location.origin}/login/callback`;
 
@@ -18,7 +18,7 @@ export function initiateTanflowLogin(): void {
   // Check if we're coming from a logout - if so, add prompt=login to force re-authentication
   const urlParams = new URLSearchParams(window.location.search);
   const isAfterLogout = urlParams.has('logout') || urlParams.has('tanflow_logged_out');
-  
+
   // Clear any previous logout flags before starting new login
   if (isAfterLogout) {
     sessionStorage.removeItem('tanflow_logged_out');
@@ -26,26 +26,26 @@ export function initiateTanflowLogin(): void {
     sessionStorage.removeItem('__force_logout__');
     console.log('🚪 Cleared logout flags before initiating Tanflow login');
   }
-  
+
   const state = Math.random().toString(36).substring(7);
   // Store provider type and state to identify Tanflow callback
   sessionStorage.setItem('auth_provider', 'tanflow');
   sessionStorage.setItem('tanflow_auth_state', state);
-  
+
   let authUrl = `${TANFLOW_BASE_URL}/protocol/openid-connect/auth?` +
     `client_id=${TANFLOW_CLIENT_ID}&` +
     `response_type=code&` +
     `scope=openid&` +
     `redirect_uri=${encodeURIComponent(TANFLOW_REDIRECT_URI)}&` +
     `state=${state}`;
-  
+
   // Add prompt=login if coming from logout to force re-authentication
   // This ensures Tanflow requires login even if a session still exists
   if (isAfterLogout) {
     authUrl += `&prompt=login`;
     console.log('🚪 Adding prompt=login to force re-authentication after logout');
   }
-  
+
   console.log('🚪 Initiating Tanflow login', { isAfterLogout, hasPrompt: isAfterLogout });
   window.location.href = authUrl;
 }
@@ -64,7 +64,7 @@ export async function exchangeTanflowCodeForTokens(
   user: any;
 }> {
   const API_BASE_URL = import.meta.env.VITE_API_BASE_URL || 'http://localhost:5000/api/v1';
-  
+
   try {
     const response = await axios.post(
       `${API_BASE_URL}/auth/tanflow/token-exchange`,
@@ -80,9 +80,9 @@ export async function exchangeTanflowCodeForTokens(
         },
       }
     );
-    
+
     const data = response.data?.data || response.data;
-    
+
     // Store tokens
     if (data.accessToken) {
       TokenManager.setAccessToken(data.accessToken);
@@ -96,7 +96,7 @@ export async function exchangeTanflowCodeForTokens(
     if (data.user) {
       TokenManager.setUserData(data.user);
     }
-    
+
     return data;
   } catch (error: any) {
     console.error('❌ Tanflow token exchange failed:', {
@@ -114,11 +114,11 @@ export async function exchangeTanflowCodeForTokens(
 export async function refreshTanflowToken(): Promise<string> {
   const API_BASE_URL = import.meta.env.VITE_API_BASE_URL || 'http://localhost:5000/api/v1';
   const refreshToken = TokenManager.getRefreshToken();
-  
+
   if (!refreshToken) {
     throw new Error('No refresh token available');
   }
-  
+
   try {
     const response = await axios.post(
       `${API_BASE_URL}/auth/tanflow/refresh`,
@@ -130,15 +130,15 @@ export async function refreshTanflowToken(): Promise<string> {
         },
       }
     );
-    
+
     const data = response.data?.data || response.data;
     const accessToken = data.accessToken;
-    
+
     if (accessToken) {
       TokenManager.setAccessToken(accessToken);
       return accessToken;
     }
-    
+
     throw new Error('Failed to refresh token');
   } catch (error: any) {
     console.error('❌ Tanflow token refresh failed:', error);
@@ -160,23 +160,23 @@ export function tanflowLogout(idToken: string): void {
     window.location.replace(homeUrl);
     return;
   }
-  
+
   // Build Tanflow logout URL with redirect back to login callback
   // IMPORTANT: Use the base redirect URI (without query params) to match registered URIs
   // Tanflow requires exact match with registered "Valid Post Logout Redirect URIs"
   // The same URI used for login should be registered for logout
   // Using the base URI ensures it matches what's registered in Tanflow client config
   const postLogoutRedirectUri = TANFLOW_REDIRECT_URI; // Use base URI without query params
-  
+
   // Construct logout URL - ensure all parameters are properly encoded
   // Keycloak/Tanflow expects: client_id, id_token_hint, post_logout_redirect_uri
   const logoutUrl = new URL(`${TANFLOW_BASE_URL}/protocol/openid-connect/logout`);
   logoutUrl.searchParams.set('client_id', TANFLOW_CLIENT_ID);
   logoutUrl.searchParams.set('id_token_hint', idToken);
   logoutUrl.searchParams.set('post_logout_redirect_uri', postLogoutRedirectUri);
-  
+
   const finalLogoutUrl = logoutUrl.toString();
-  
+
   console.log('🚪 Tanflow logout initiated', {
     hasIdToken: !!idToken,
     idTokenPrefix: idToken ? idToken.substring(0, 20) + '...' : 'none',
@@ -184,14 +184,14 @@ export function tanflowLogout(idToken: string): void {
     logoutUrlBase: `${TANFLOW_BASE_URL}/protocol/openid-connect/logout`,
     finalLogoutUrl: finalLogoutUrl.replace(idToken.substring(0, 20), '***'),
   });
-  
+
   // DO NOT clear auth_provider here - we need it to detect Tanflow callback
   // The logout flags should already be set by AuthContext
   // Just ensure they're there
   sessionStorage.setItem('__logout_in_progress__', 'true');
   sessionStorage.setItem('__force_logout__', 'true');
   // Don't set tanflow_logged_out here - it will be set when Tanflow redirects back
-  
+
   // Redirect to Tanflow logout endpoint
   // Tanflow will clear the session and redirect back to post_logout_redirect_uri
   // The redirect will include tanflow_logged_out=true in the query params
diff --git a/src/utils/claimManagementDatabase.ts b/src/utils/claimManagementDatabase.ts
index a661e8f..cc37174 100644
--- a/src/utils/claimManagementDatabase.ts
+++ b/src/utils/claimManagementDatabase.ts
@@ -2,166 +2,7 @@
 // This database is exclusively for claim management requests created via ClaimManagementWizard
 // Template: Claim Management (8-step workflow)
 
-export const CLAIM_MANAGEMENT_DATABASE: any = {
-  'RE-REQ-2024-CM-001': {
-    id: 'RE-REQ-2024-CM-001',
-    title: 'Dealer Marketing Activity Claim - Diwali Festival Campaign',
-    description: 'Claim request for dealer-led Diwali festival marketing campaign including showroom decoration, test ride events, customer engagement activities, and promotional merchandise distribution. Activity conducted at Royal Motors Mumbai dealership.',
-    category: 'Dealer Operations',
-    subcategory: 'Claim Management',
-    status: 'pending',
-    priority: 'standard',
-    amount: 'TBD',
-    slaProgress: 35,
-    slaRemaining: '4 days 12 hours',
-    slaEndDate: 'Oct 16, 2024 5:00 PM',
-    currentStep: 1,
-    totalSteps: 8,
-    template: 'claim-management',
-    templateName: 'Claim Management',
-    initiator: {
-      name: 'Sneha Patil',
-      role: 'Regional Marketing Coordinator',
-      department: 'Marketing - West Zone',
-      email: 'sneha.patil@royalenfield.com',
-      phone: '+91 98765 43250',
-      avatar: 'SP'
-    },
-    department: 'Marketing - West Zone',
-    createdAt: 'Oct 7, 2024 9:30 AM',
-    updatedAt: 'Oct 7, 2024 9:30 AM',
-    dueDate: '2024-10-16T17:00:00Z',
-    conclusionRemark: '',
-    claimDetails: {
-      activityName: 'Diwali Festival Campaign 2024',
-      activityType: 'Marketing Activity',
-      activityDate: 'Oct 5, 2024',
-      location: 'Mumbai, Maharashtra',
-      dealerCode: 'RE-MH-001',
-      dealerName: 'Royal Motors Mumbai',
-      dealerEmail: 'dealer@royalmotorsmumbai.com',
-      dealerPhone: '+91 98765 12345',
-      dealerAddress: '123 Main Street, Andheri West, Mumbai, Maharashtra 400053',
-      requestDescription: 'Marketing campaign for Diwali festival including showroom decoration, test ride events, customer engagement activities, and promotional merchandise distribution at Royal Motors Mumbai dealership.',
-      estimatedBudget: '₹2,45,000',
-      periodStart: 'Oct 1, 2024',
-      periodEnd: 'Oct 10, 2024'
-    },
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Royal Motors Mumbai (Dealer)',
-        role: 'Dealer - Document Upload',
-        status: 'pending',
-        tatHours: 72,
-        elapsedHours: 12,
-        assignedAt: '2024-10-07T09:30:00Z',
-        comment: null,
-        timestamp: null,
-        description: 'Dealer uploads proposal document, cost breakup, timeline for closure, and other supporting documents'
-      },
-      {
-        step: 2,
-        approver: 'Sneha Patil (Initiator)',
-        role: 'Initiator Evaluation',
-        status: 'waiting',
-        tatHours: 48,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Initiator reviews dealer documents and approves or requests modifications'
-      },
-      {
-        step: 3,
-        approver: 'System Auto-Process',
-        role: 'IO Confirmation',
-        status: 'waiting',
-        tatHours: 1,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Automatic IO (Internal Order) confirmation generated upon initiator approval'
-      },
-      {
-        step: 4,
-        approver: 'Rajesh Kumar',
-        role: 'Department Lead Approval',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Department head approves and blocks budget in IO for this activity'
-      },
-      {
-        step: 5,
-        approver: 'Royal Motors Mumbai (Dealer)',
-        role: 'Dealer - Completion Documents',
-        status: 'waiting',
-        tatHours: 120,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Dealer submits activity completion documents and description'
-      },
-      {
-        step: 6,
-        approver: 'Sneha Patil (Initiator)',
-        role: 'Initiator Verification',
-        status: 'waiting',
-        tatHours: 48,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Initiator verifies completion documents and can modify approved amount'
-      },
-      {
-        step: 7,
-        approver: 'System Auto-Process',
-        role: 'E-Invoice Generation',
-        status: 'waiting',
-        tatHours: 1,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Auto-generate e-invoice based on final approved amount'
-      },
-      {
-        step: 8,
-        approver: 'Meera Patel',
-        role: 'Finance - Credit Note Issuance',
-        status: 'waiting',
-        tatHours: 48,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null,
-        description: 'Finance team issues credit note to dealer'
-      }
-    ],
-    documents: [
-      { name: 'Claim_Proposal_Diwali_2024.pdf', size: '1.8 MB', type: 'PDF', uploadedBy: 'Sneha Patil', uploadedAt: 'Oct 7, 2024 9:35 AM' },
-      { name: 'Cost_Breakup_Detailed.xlsx', size: '450 KB', type: 'Excel', uploadedBy: 'Sneha Patil', uploadedAt: 'Oct 7, 2024 9:38 AM' },
-      { name: 'Activity_Timeline.pdf', size: '320 KB', type: 'PDF', uploadedBy: 'Sneha Patil', uploadedAt: 'Oct 7, 2024 9:40 AM' }
-    ],
-    spectators: [
-      { name: 'Arjun Menon', role: 'Brand Manager', avatar: 'AM' },
-      { name: 'Finance Team', role: 'Budget Monitoring', avatar: 'FT' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Claim Request Created', details: 'Diwali festival campaign claim initiated using Claim Management template', user: 'Sneha Patil', timestamp: 'Oct 7, 2024 9:30 AM' },
-      { type: 'assignment', action: 'Assigned to Dealer', details: 'Dealer Royal Motors Mumbai assigned for document upload', user: 'System', timestamp: 'Oct 7, 2024 9:31 AM' },
-      { type: 'status_change', action: 'Workflow Started', details: 'Step 1: Dealer document upload phase initiated', user: 'System', timestamp: 'Oct 7, 2024 9:31 AM' }
-    ],
-    tags: ['claim-management', 'dealer-activity', 'marketing', 'diwali-campaign', 'template']
-  }
-};
+export const CLAIM_MANAGEMENT_DATABASE: any = {};
 
 // API Endpoints for Claim Management (to be implemented with backend)
 export const CLAIM_MANAGEMENT_API_ENDPOINTS = {
diff --git a/src/utils/customRequestDatabase.ts b/src/utils/customRequestDatabase.ts
index fbb2285..3e8f750 100644
--- a/src/utils/customRequestDatabase.ts
+++ b/src/utils/customRequestDatabase.ts
@@ -2,720 +2,7 @@
 // This database is exclusively for custom requests created via NewRequestWizard
 // Users define their own workflow, approvers, spectators, and tagged participants
 
-export const CUSTOM_REQUEST_DATABASE: any = {
-  'RE-REQ-2024-001': {
-    id: 'RE-REQ-2024-001',
-    title: 'Himalayan 450 Launch Campaign - Digital Media Blitz',
-    description: 'Comprehensive digital marketing campaign for Himalayan 450 adventure motorcycle launch. Includes social media campaigns, influencer partnerships, performance marketing, content creation, and digital advertising across platforms. Target: Reach 10M adventure enthusiasts across India.\n\nEquipment Specifications:\n• 10x MacBook Pro 16-inch (M2 Pro chip)\n• 5x Professional Camera Kits (Canon EOS R5)\n• Video Editing Workstations\n• Social Media Management Tools',
-    category: 'Marketing & Campaigns',
-    subcategory: 'Digital Marketing',
-    status: 'pending',
-    priority: 'express',
-    amount: '₹3,75,00,000',
-    slaProgress: 65,
-    slaRemaining: '8 hours 45 minutes',
-    slaEndDate: 'Oct 9, 2024 5:00 PM',
-    currentStep: 1,
-    totalSteps: 3,
-    template: 'custom',
-    initiator: {
-      name: 'Priya Sharma',
-      role: 'Senior Digital Marketing Manager',
-      department: 'Marketing',
-      email: 'priya.sharma@royalenfield.com',
-      phone: '+91 98765 43210',
-      avatar: 'PS'
-    },
-    department: 'Marketing',
-    createdAt: 'Oct 6, 2024 10:30 AM',
-    updatedAt: 'Oct 7, 2024 2:15 PM',
-    dueDate: '2024-10-09T17:00:00Z',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Rajesh Kumar',
-        role: 'Marketing Director - India',
-        status: 'pending',
-        tatHours: 24,
-        elapsedHours: 22,
-        assignedAt: '2024-10-06T10:30:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 2,
-        approver: 'Amit Desai',
-        role: 'VP Product Marketing',
-        status: 'waiting',
-        tatHours: 48,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Deepika Sharma',
-        role: 'VP Sales & Marketing',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Himalayan_450_Digital_Strategy.pdf', size: '5.2 MB', type: 'PDF', uploadedBy: 'Priya Sharma', uploadedAt: 'Oct 6, 2024 10:45 AM' },
-      { name: 'Budget_Breakdown_Q4_2024.xlsx', size: '980 KB', type: 'Excel', uploadedBy: 'Priya Sharma', uploadedAt: 'Oct 6, 2024 11:15 AM' },
-      { name: 'Influencer_Partnership_List.xlsx', size: '450 KB', type: 'Excel', uploadedBy: 'Marketing Team', uploadedAt: 'Oct 6, 2024 2:30 PM' },
-      { name: 'Creative_Campaign_Assets.zip', size: '125 MB', type: 'ZIP', uploadedBy: 'Creative Team', uploadedAt: 'Oct 6, 2024 4:15 PM' }
-    ],
-    spectators: [
-      { name: 'Sarah Khan', role: 'Brand Strategy Lead', avatar: 'SK' },
-      { name: 'Finance Team', role: 'Budget Approval', avatar: 'FT' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'New digital marketing campaign request submitted', user: 'Priya Sharma', timestamp: 'Oct 6, 2024 10:30 AM' },
-      { type: 'assignment', action: 'Assigned to Rajesh Kumar', details: 'Forwarded to Marketing Director for review', user: 'System', timestamp: 'Oct 6, 2024 10:31 AM' },
-      { type: 'comment', action: 'Work Note Added', details: 'Reviewed budget allocation and target metrics', user: 'Rajesh Kumar', timestamp: 'Oct 7, 2024 2:15 PM' },
-      { type: 'reminder', action: 'SLA Reminder', details: 'TAT approaching - 8 hours remaining', user: 'System', timestamp: 'Oct 7, 2024 8:15 AM' }
-    ],
-    tags: ['digital-marketing', 'launch-campaign', 'himalayan-450', 'high-priority']
-  },
-
-  'RE-REQ-2024-002': {
-    id: 'RE-REQ-2024-002',
-    title: 'New Laptop Procurement - Design Team Expansion',
-    description: 'Purchase of 10 high-performance laptops for the newly expanded Product Design team. Required specifications: Latest generation processor, 32GB RAM, dedicated graphics card for 3D modeling and rendering work.',
-    category: 'IT & Infrastructure',
-    subcategory: 'Hardware Procurement',
-    status: 'in-review',
-    priority: 'standard',
-    amount: '₹12,50,000',
-    slaProgress: 45,
-    slaRemaining: '2 days 8 hours',
-    slaEndDate: 'Oct 11, 2024 5:00 PM',
-    currentStep: 2,
-    totalSteps: 3,
-    template: 'custom',
-    initiator: {
-      name: 'Vikram Singh',
-      role: 'Head - IT Operations',
-      department: 'Information Technology',
-      email: 'vikram.singh@royalenfield.com',
-      phone: '+91 98765 43221',
-      avatar: 'VS'
-    },
-    department: 'Information Technology',
-    createdAt: 'Oct 5, 2024 9:15 AM',
-    updatedAt: 'Oct 7, 2024 3:45 PM',
-    dueDate: '2024-10-11T17:00:00Z',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Meera Patel',
-        role: 'IT Manager',
-        status: 'approved',
-        tatHours: 24,
-        actualHours: 18,
-        assignedAt: '2024-10-05T09:15:00Z',
-        comment: 'Technical specifications verified. Hardware meets design team requirements.',
-        timestamp: '2024-10-06T03:15:00Z'
-      },
-      {
-        step: 2,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'in-review',
-        tatHours: 48,
-        elapsedHours: 32,
-        assignedAt: '2024-10-06T03:15:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Ramesh Kulkarni',
-        role: 'VP Operations',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Laptop_Specifications.pdf', size: '850 KB', type: 'PDF', uploadedBy: 'Vikram Singh', uploadedAt: 'Oct 5, 2024 9:20 AM' },
-      { name: 'Vendor_Quotations.xlsx', size: '1.2 MB', type: 'Excel', uploadedBy: 'Procurement Team', uploadedAt: 'Oct 5, 2024 11:45 AM' },
-      { name: 'Team_Expansion_Plan.pdf', size: '620 KB', type: 'PDF', uploadedBy: 'Design Team', uploadedAt: 'Oct 5, 2024 2:30 PM' }
-    ],
-    spectators: [
-      { name: 'Design Team Lead', role: 'End Users', avatar: 'DT' },
-      { name: 'Procurement Team', role: 'Vendor Management', avatar: 'PT' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Laptop procurement request for design team', user: 'Vikram Singh', timestamp: 'Oct 5, 2024 9:15 AM' },
-      { type: 'assignment', action: 'Assigned to Meera Patel', details: 'IT Manager to verify specifications', user: 'System', timestamp: 'Oct 5, 2024 9:16 AM' },
-      { type: 'approval', action: 'Approved by Meera Patel', details: 'Technical specifications approved', user: 'Meera Patel', timestamp: 'Oct 6, 2024 3:15 AM' },
-      { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance for budget approval', user: 'System', timestamp: 'Oct 6, 2024 3:15 AM' }
-    ],
-    tags: ['hardware', 'procurement', 'design-team', 'laptops']
-  },
-
-  'RE-REQ-2024-003': {
-    id: 'RE-REQ-2024-003',
-    title: 'Annual Service Center Expansion - Western Region',
-    description: 'Proposal for opening 15 new authorized service centers across tier-2 cities in Western region. Includes infrastructure setup, technician training, spare parts inventory, and marketing support. Expected to improve service accessibility by 35% in the target region.',
-    category: 'Operations & Expansion',
-    subcategory: 'Service Network',
-    status: 'pending',
-    priority: 'standard',
-    amount: '₹8,75,00,000',
-    slaProgress: 78,
-    slaRemaining: '1 day 4 hours',
-    slaEndDate: 'Oct 10, 2024 5:00 PM',
-    currentStep: 1,
-    totalSteps: 4,
-    template: 'custom',
-    initiator: {
-      name: 'Sanjay Reddy',
-      role: 'Regional Service Manager - West',
-      department: 'After Sales Service',
-      email: 'sanjay.reddy@royalenfield.com',
-      phone: '+91 98765 43232',
-      avatar: 'SR'
-    },
-    department: 'After Sales Service',
-    createdAt: 'Oct 3, 2024 8:45 AM',
-    updatedAt: 'Oct 6, 2024 5:45 PM',
-    dueDate: '2024-10-10T17:00:00Z',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Ramesh Kulkarni',
-        role: 'Head - After Sales Service',
-        status: 'pending',
-        tatHours: 72,
-        elapsedHours: 85,
-        assignedAt: '2024-10-03T08:45:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 2,
-        approver: 'Finance Team',
-        role: 'Budget Allocation',
-        status: 'waiting',
-        tatHours: 96,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Legal Team',
-        role: 'Compliance Review',
-        status: 'waiting',
-        tatHours: 120,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 4,
-        approver: 'Deepika Sharma',
-        role: 'VP Sales & Marketing',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Western_Region_Expansion_Plan.pdf', size: '7.5 MB', type: 'PDF', uploadedBy: 'Sanjay Reddy', uploadedAt: 'Oct 3, 2024 9:00 AM' },
-      { name: 'Service_Center_Requirements.xlsx', size: '2.8 MB', type: 'Excel', uploadedBy: 'Planning Team', uploadedAt: 'Oct 3, 2024 11:30 AM' },
-      { name: 'Customer_Demand_Analysis.pptx', size: '4.2 MB', type: 'PowerPoint', uploadedBy: 'Analytics Team', uploadedAt: 'Oct 4, 2024 2:15 PM' },
-      { name: 'ROI_Projections_Service_Network.xlsx', size: '1.9 MB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Oct 5, 2024 10:45 AM' }
-    ],
-    spectators: [
-      { name: 'Regional Managers', role: 'Service Operations', avatar: 'RM' },
-      { name: 'Training Team', role: 'Technician Development', avatar: 'TT' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Service center expansion proposal submitted', user: 'Sanjay Reddy', timestamp: 'Oct 3, 2024 8:45 AM' },
-      { type: 'assignment', action: 'Assigned to Ramesh Kulkarni', details: 'Forwarded to Head of After Sales Service', user: 'System', timestamp: 'Oct 3, 2024 8:46 AM' },
-      { type: 'reminder', action: 'Reminder Sent', details: 'TAT breach reminder sent to approver', user: 'System', timestamp: 'Oct 6, 2024 5:45 PM' },
-      { type: 'updated', action: 'Additional Documents', details: 'ROI projections added by finance team', user: 'Finance Team', timestamp: 'Oct 5, 2024 10:45 AM' }
-    ],
-    tags: ['service-expansion', 'western-region', 'tier2-cities', 'overdue']
-  },
-
-  'RE-REQ-2024-004': {
-    id: 'RE-REQ-2024-004',
-    title: 'Employee Training Program - Advanced Motorcycle Mechanics',
-    description: 'Comprehensive training program for 50 service center technicians covering advanced diagnostics, electrical systems, fuel injection troubleshooting, and customer service excellence. Program duration: 3 weeks. Includes certification upon completion.',
-    category: 'Human Resources',
-    subcategory: 'Training & Development',
-    status: 'approved',
-    priority: 'standard',
-    amount: '₹18,50,000',
-    slaProgress: 100,
-    slaRemaining: 'Completed',
-    slaEndDate: 'Oct 5, 2024 5:00 PM',
-    currentStep: 3,
-    totalSteps: 3,
-    template: 'custom',
-    initiator: {
-      name: 'Kavita Menon',
-      role: 'Training Manager',
-      department: 'Human Resources',
-      email: 'kavita.menon@royalenfield.com',
-      phone: '+91 98765 43243',
-      avatar: 'KM'
-    },
-    department: 'Human Resources',
-    createdAt: 'Sep 28, 2024 11:00 AM',
-    updatedAt: 'Oct 5, 2024 4:30 PM',
-    dueDate: '2024-10-05T17:00:00Z',
-    submittedDate: '2024-09-28T11:00:00Z',
-    estimatedCompletion: 'Oct 5, 2024',
-    currentApprover: 'Completed',
-    approverLevel: '3 of 3',
-    conclusionRemark: 'All approvals completed. Training program scheduled for November 2024.',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Ramesh Kulkarni',
-        role: 'Head - After Sales Service',
-        status: 'approved',
-        tatHours: 48,
-        actualHours: 36,
-        assignedAt: '2024-09-28T11:00:00Z',
-        comment: 'Excellent initiative. Training content approved.',
-        timestamp: 'Sep 29, 2024 11:00 PM'
-      },
-      {
-        step: 2,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'approved',
-        tatHours: 72,
-        actualHours: 48,
-        assignedAt: '2024-09-29T23:00:00Z',
-        comment: 'Budget approved. Cost per participant is reasonable.',
-        timestamp: 'Oct 1, 2024 11:00 PM'
-      },
-      {
-        step: 3,
-        approver: 'Deepika Sharma',
-        role: 'VP Sales & Marketing',
-        status: 'approved',
-        tatHours: 96,
-        actualHours: 72,
-        assignedAt: '2024-10-01T23:00:00Z',
-        comment: 'Final approval granted. Proceed with program execution.',
-        timestamp: 'Oct 5, 2024 4:30 PM'
-      }
-    ],
-    documents: [
-      { name: 'Training_Curriculum.pdf', size: '3.2 MB', type: 'PDF', uploadedBy: 'Kavita Menon', uploadedAt: 'Sep 28, 2024 11:15 AM' },
-      { name: 'Trainer_Profiles.pdf', size: '1.8 MB', type: 'PDF', uploadedBy: 'HR Team', uploadedAt: 'Sep 28, 2024 2:45 PM' },
-      { name: 'Budget_Training_Program.xlsx', size: '680 KB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Sep 29, 2024 10:30 AM' }
-    ],
-    spectators: [
-      { name: 'Service Center Managers', role: 'Participant Coordination', avatar: 'SC' },
-      { name: 'Quality Assurance', role: 'Training Quality', avatar: 'QA' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Training program proposal submitted', user: 'Kavita Menon', timestamp: 'Sep 28, 2024 11:00 AM' },
-      { type: 'assignment', action: 'Assigned to Ramesh Kulkarni', details: 'Forwarded to After Sales Service Head', user: 'System', timestamp: 'Sep 28, 2024 11:01 AM' },
-      { type: 'approval', action: 'Approved by Ramesh Kulkarni', details: 'Level 1 approval completed', user: 'Ramesh Kulkarni', timestamp: 'Sep 29, 2024 11:00 PM' },
-      { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Sep 29, 2024 11:01 PM' },
-      { type: 'approval', action: 'Approved by Anil Kapoor', details: 'Budget approval completed', user: 'Anil Kapoor', timestamp: 'Oct 1, 2024 11:00 PM' },
-      { type: 'assignment', action: 'Assigned to Deepika Sharma', details: 'Forwarded to VP for final approval', user: 'System', timestamp: 'Oct 1, 2024 11:01 PM' },
-      { type: 'approval', action: 'Approved by Deepika Sharma', details: 'Final approval - Request completed', user: 'Deepika Sharma', timestamp: 'Oct 5, 2024 4:30 PM' },
-      { type: 'completed', action: 'Request Completed', details: 'All approvals obtained. Training scheduled.', user: 'System', timestamp: 'Oct 5, 2024 4:31 PM' }
-    ],
-    tags: ['training', 'technicians', 'approved', 'completed']
-  },
-
-  'RE-REQ-2024-005': {
-    id: 'RE-REQ-2024-005',
-    title: 'Showroom Renovation - Chennai Flagship Store',
-    description: 'Complete renovation of Chennai flagship showroom including modern interior design, interactive display zones, customer lounge upgrade, motorcycle test ride facility, and digital experience center. Project timeline: 8 weeks.',
-    category: 'Infrastructure',
-    subcategory: 'Retail & Showroom',
-    status: 'rejected',
-    priority: 'standard',
-    amount: '₹65,00,000',
-    slaProgress: 100,
-    slaRemaining: 'Rejected',
-    slaEndDate: 'Oct 4, 2024 5:00 PM',
-    currentStep: 2,
-    totalSteps: 4,
-    template: 'custom',
-    initiator: {
-      name: 'Arjun Nair',
-      role: 'Showroom Manager - South',
-      department: 'Retail Operations',
-      email: 'arjun.nair@royalenfield.com',
-      phone: '+91 98765 43254',
-      avatar: 'AN'
-    },
-    department: 'Retail Operations',
-    createdAt: 'Oct 1, 2024 9:30 AM',
-    updatedAt: 'Oct 4, 2024 3:15 PM',
-    dueDate: '2024-10-04T17:00:00Z',
-    submittedDate: '2024-10-01T09:30:00Z',
-    estimatedCompletion: 'N/A',
-    currentApprover: 'Rejected by Anil Kapoor',
-    approverLevel: '2 of 4',
-    conclusionRemark: 'Request rejected due to insufficient budget justification. Please revise with detailed ROI analysis.',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Suresh Iyer',
-        role: 'Regional Manager - South',
-        status: 'approved',
-        tatHours: 48,
-        actualHours: 24,
-        assignedAt: '2024-10-01T09:30:00Z',
-        comment: 'Renovation is necessary. Current showroom needs upgrade.',
-        timestamp: 'Oct 2, 2024 9:30 AM'
-      },
-      {
-        step: 2,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'rejected',
-        tatHours: 72,
-        actualHours: 48,
-        assignedAt: '2024-10-02T09:30:00Z',
-        comment: 'Budget allocation not justified. Need detailed ROI analysis and comparison with alternative renovation options. Please revise and resubmit with comprehensive financial projections.',
-        timestamp: 'Oct 4, 2024 3:15 PM'
-      },
-      {
-        step: 3,
-        approver: 'Legal Team',
-        role: 'Compliance & Contracts',
-        status: 'cancelled',
-        tatHours: 96,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 4,
-        approver: 'Ramesh Kulkarni',
-        role: 'VP Operations',
-        status: 'cancelled',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Showroom_Renovation_Plan.pdf', size: '12.5 MB', type: 'PDF', uploadedBy: 'Arjun Nair', uploadedAt: 'Oct 1, 2024 9:45 AM' },
-      { name: 'Interior_Design_Mockups.zip', size: '85 MB', type: 'ZIP', uploadedBy: 'Design Team', uploadedAt: 'Oct 1, 2024 2:30 PM' },
-      { name: 'Contractor_Quotations.xlsx', size: '2.1 MB', type: 'Excel', uploadedBy: 'Procurement Team', uploadedAt: 'Oct 2, 2024 11:15 AM' }
-    ],
-    spectators: [
-      { name: 'Marketing Team', role: 'Brand Experience', avatar: 'MT' },
-      { name: 'Customer Experience', role: 'Feedback & Analysis', avatar: 'CX' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Showroom renovation request submitted', user: 'Arjun Nair', timestamp: 'Oct 1, 2024 9:30 AM' },
-      { type: 'assignment', action: 'Assigned to Suresh Iyer', details: 'Forwarded to Regional Manager', user: 'System', timestamp: 'Oct 1, 2024 9:31 AM' },
-      { type: 'approval', action: 'Approved by Suresh Iyer', details: 'Level 1 approval completed', user: 'Suresh Iyer', timestamp: 'Oct 2, 2024 9:30 AM' },
-      { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 2, 2024 9:31 AM' },
-      { type: 'rejection', action: 'Rejected by Anil Kapoor', details: 'Budget justification insufficient', user: 'Anil Kapoor', timestamp: 'Oct 4, 2024 3:15 PM' },
-      { type: 'completed', action: 'Request Rejected', details: 'Workflow terminated. Requires resubmission with revisions.', user: 'System', timestamp: 'Oct 4, 2024 3:16 PM' }
-    ],
-    tags: ['showroom', 'renovation', 'rejected', 'south-region']
-  },
-
-  'RE-REQ-2024-006': {
-    id: 'RE-REQ-2024-006',
-    title: 'Spare Parts Inventory Optimization System',
-    description: 'Implementation of AI-powered inventory management system for spare parts across all service centers. Features include demand forecasting, automated reordering, stock level optimization, and real-time tracking. Expected to reduce inventory costs by 20% and improve part availability.',
-    category: 'Technology & Innovation',
-    subcategory: 'Software Implementation',
-    status: 'pending',
-    priority: 'express',
-    amount: '₹42,00,000',
-    slaProgress: 35,
-    slaRemaining: '1 day 16 hours',
-    slaEndDate: 'Oct 12, 2024 5:00 PM',
-    currentStep: 1,
-    totalSteps: 4,
-    template: 'custom',
-    initiator: {
-      name: 'Rahul Deshmukh',
-      role: 'Head - Supply Chain Technology',
-      department: 'Supply Chain',
-      email: 'rahul.deshmukh@royalenfield.com',
-      phone: '+91 98765 43265',
-      avatar: 'RD'
-    },
-    department: 'Supply Chain',
-    createdAt: 'Oct 7, 2024 10:00 AM',
-    updatedAt: 'Oct 8, 2024 9:15 AM',
-    dueDate: '2024-10-12T17:00:00Z',
-    submittedDate: '2024-10-07T10:00:00Z',
-    estimatedCompletion: 'Oct 12, 2024',
-    currentApprover: 'Vikram Singh',
-    approverLevel: '1 of 4',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Vikram Singh',
-        role: 'Head - IT Operations',
-        status: 'pending',
-        tatHours: 48,
-        elapsedHours: 23,
-        assignedAt: '2024-10-07T10:00:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 2,
-        approver: 'Supply Chain Director',
-        role: 'Operations Approval',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'waiting',
-        tatHours: 96,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 4,
-        approver: 'Ramesh Kulkarni',
-        role: 'VP Operations',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'AI_Inventory_System_Proposal.pdf', size: '8.9 MB', type: 'PDF', uploadedBy: 'Rahul Deshmukh', uploadedAt: 'Oct 7, 2024 10:15 AM' },
-      { name: 'Vendor_Comparison_Analysis.xlsx', size: '3.4 MB', type: 'Excel', uploadedBy: 'IT Procurement', uploadedAt: 'Oct 7, 2024 2:45 PM' },
-      { name: 'Cost_Benefit_Analysis.pptx', size: '6.2 MB', type: 'PowerPoint', uploadedBy: 'Analytics Team', uploadedAt: 'Oct 7, 2024 4:30 PM' },
-      { name: 'Implementation_Timeline.pdf', size: '1.5 MB', type: 'PDF', uploadedBy: 'Project Management', uploadedAt: 'Oct 8, 2024 9:15 AM' }
-    ],
-    spectators: [
-      { name: 'Service Center Network', role: 'End Users', avatar: 'SN' },
-      { name: 'Data Analytics Team', role: 'System Integration', avatar: 'DA' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'AI inventory system proposal submitted', user: 'Rahul Deshmukh', timestamp: 'Oct 7, 2024 10:00 AM' },
-      { type: 'assignment', action: 'Assigned to Vikram Singh', details: 'Forwarded to IT Operations Head', user: 'System', timestamp: 'Oct 7, 2024 10:01 AM' },
-      { type: 'updated', action: 'Documents Added', details: 'Implementation timeline document uploaded', user: 'Project Management', timestamp: 'Oct 8, 2024 9:15 AM' }
-    ],
-    tags: ['technology', 'ai', 'inventory', 'supply-chain', 'high-priority']
-  },
-
-  'RE-REQ-2024-007': {
-    id: 'RE-REQ-2024-007',
-    title: 'Dealer Network Meeting - Q4 Business Review',
-    description: 'Quarterly business review meeting for all authorized dealers across India. Venue: Bangalore. Topics include Q3 performance review, Q4 targets, new model launches, marketing initiatives, service excellence programs, and dealer support policies. Expected attendance: 250 dealers.',
-    category: 'Events & Conferences',
-    subcategory: 'Dealer Meetings',
-    status: 'in-review',
-    priority: 'standard',
-    amount: '₹28,50,000',
-    slaProgress: 58,
-    slaRemaining: '1 day 12 hours',
-    slaEndDate: 'Oct 11, 2024 5:00 PM',
-    currentStep: 2,
-    totalSteps: 3,
-    template: 'custom',
-    initiator: {
-      name: 'Neha Kapoor',
-      role: 'Dealer Network Manager',
-      department: 'Sales & Distribution',
-      email: 'neha.kapoor@royalenfield.com',
-      phone: '+91 98765 43276',
-      avatar: 'NK'
-    },
-    department: 'Sales & Distribution',
-    createdAt: 'Oct 6, 2024 2:00 PM',
-    updatedAt: 'Oct 8, 2024 11:30 AM',
-    dueDate: '2024-10-11T17:00:00Z',
-    submittedDate: '2024-10-06T14:00:00Z',
-    estimatedCompletion: 'Oct 11, 2024',
-    currentApprover: 'Anil Kapoor',
-    approverLevel: '2 of 3',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Suresh Mehta',
-        role: 'Sales Director',
-        status: 'approved',
-        tatHours: 48,
-        actualHours: 36,
-        assignedAt: '2024-10-06T14:00:00Z',
-        comment: 'Dealer meeting approved. Agenda looks comprehensive.',
-        timestamp: 'Oct 8, 2024 2:00 AM'
-      },
-      {
-        step: 2,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'in-review',
-        tatHours: 72,
-        elapsedHours: 33,
-        assignedAt: '2024-10-08T02:00:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Deepika Sharma',
-        role: 'VP Sales & Marketing',
-        status: 'waiting',
-        tatHours: 48,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Q4_Dealer_Meeting_Agenda.pdf', size: '2.8 MB', type: 'PDF', uploadedBy: 'Neha Kapoor', uploadedAt: 'Oct 6, 2024 2:15 PM' },
-      { name: 'Venue_Booking_Confirmation.pdf', size: '980 KB', type: 'PDF', uploadedBy: 'Events Team', uploadedAt: 'Oct 6, 2024 4:45 PM' },
-      { name: 'Event_Budget_Breakdown.xlsx', size: '1.2 MB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Oct 7, 2024 10:30 AM' },
-      { name: 'Dealer_Invitations_List.xlsx', size: '580 KB', type: 'Excel', uploadedBy: 'Sales Team', uploadedAt: 'Oct 7, 2024 3:15 PM' }
-    ],
-    spectators: [
-      { name: 'Marketing Team', role: 'Presentation Support', avatar: 'MT' },
-      { name: 'Events Management', role: 'Logistics Coordination', avatar: 'EM' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Dealer meeting proposal submitted', user: 'Neha Kapoor', timestamp: 'Oct 6, 2024 2:00 PM' },
-      { type: 'assignment', action: 'Assigned to Suresh Mehta', details: 'Forwarded to Sales Director', user: 'System', timestamp: 'Oct 6, 2024 2:01 PM' },
-      { type: 'approval', action: 'Approved by Suresh Mehta', details: 'Sales approval completed', user: 'Suresh Mehta', timestamp: 'Oct 8, 2024 2:00 AM' },
-      { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 8, 2024 2:01 AM' },
-      { type: 'updated', action: 'Documents Added', details: 'Dealer invitations list uploaded', user: 'Sales Team', timestamp: 'Oct 7, 2024 3:15 PM' }
-    ],
-    tags: ['dealer-meeting', 'q4-review', 'event', 'bangalore']
-  },
-
-  'RE-REQ-2024-008': {
-    id: 'RE-REQ-2024-008',
-    title: 'Cybersecurity Infrastructure Upgrade',
-    description: 'Comprehensive upgrade of cybersecurity infrastructure including next-gen firewall, intrusion detection system, endpoint protection for 500+ devices, security information and event management (SIEM) system, and employee security awareness training. Critical for protecting customer data and business operations.',
-    category: 'IT & Infrastructure',
-    subcategory: 'Security & Compliance',
-    status: 'pending',
-    priority: 'urgent',
-    amount: '₹52,00,000',
-    slaProgress: 82,
-    slaRemaining: '4 hours 20 minutes',
-    slaEndDate: 'Oct 8, 2024 6:00 PM',
-    currentStep: 2,
-    totalSteps: 3,
-    template: 'custom',
-    initiator: {
-      name: 'Sameer Joshi',
-      role: 'Chief Information Security Officer',
-      department: 'Information Technology',
-      email: 'sameer.joshi@royalenfield.com',
-      phone: '+91 98765 43287',
-      avatar: 'SJ'
-    },
-    department: 'Information Technology',
-    createdAt: 'Oct 5, 2024 11:30 AM',
-    updatedAt: 'Oct 8, 2024 12:45 PM',
-    dueDate: '2024-10-08T18:00:00Z',
-    submittedDate: '2024-10-05T11:30:00Z',
-    estimatedCompletion: 'Oct 8, 2024',
-    currentApprover: 'Anil Kapoor',
-    approverLevel: '2 of 3',
-    conclusionRemark: '',
-    approvalFlow: [
-      {
-        step: 1,
-        approver: 'Vikram Singh',
-        role: 'Head - IT Operations',
-        status: 'approved',
-        tatHours: 24,
-        actualHours: 18,
-        assignedAt: '2024-10-05T11:30:00Z',
-        comment: 'Critical security upgrade. Approve immediately.',
-        timestamp: 'Oct 6, 2024 5:30 AM'
-      },
-      {
-        step: 2,
-        approver: 'Anil Kapoor',
-        role: 'Finance Manager',
-        status: 'pending',
-        tatHours: 48,
-        elapsedHours: 55,
-        assignedAt: '2024-10-06T05:30:00Z',
-        comment: null,
-        timestamp: null
-      },
-      {
-        step: 3,
-        approver: 'Ramesh Kulkarni',
-        role: 'VP Operations',
-        status: 'waiting',
-        tatHours: 72,
-        elapsedHours: 0,
-        assignedAt: null,
-        comment: null,
-        timestamp: null
-      }
-    ],
-    documents: [
-      { name: 'Security_Assessment_Report.pdf', size: '15.3 MB', type: 'PDF', uploadedBy: 'Sameer Joshi', uploadedAt: 'Oct 5, 2024 11:45 AM' },
-      { name: 'Vendor_Solutions_Comparison.xlsx', size: '4.8 MB', type: 'Excel', uploadedBy: 'IT Security Team', uploadedAt: 'Oct 5, 2024 3:30 PM' },
-      { name: 'Implementation_Roadmap.pptx', size: '7.6 MB', type: 'PowerPoint', uploadedBy: 'Project Management', uploadedAt: 'Oct 6, 2024 10:15 AM' },
-      { name: 'Risk_Analysis_Report.pdf', size: '5.9 MB', type: 'PDF', uploadedBy: 'Security Consultant', uploadedAt: 'Oct 6, 2024 4:45 PM' }
-    ],
-    spectators: [
-      { name: 'Legal & Compliance', role: 'Data Protection', avatar: 'LC' },
-      { name: 'IT Infrastructure', role: 'System Integration', avatar: 'IT' }
-    ],
-    auditTrail: [
-      { type: 'created', action: 'Request Created', details: 'Cybersecurity upgrade proposal submitted', user: 'Sameer Joshi', timestamp: 'Oct 5, 2024 11:30 AM' },
-      { type: 'assignment', action: 'Assigned to Vikram Singh', details: 'Forwarded to IT Operations Head', user: 'System', timestamp: 'Oct 5, 2024 11:31 AM' },
-      { type: 'approval', action: 'Approved by Vikram Singh', details: 'IT approval - marked as critical', user: 'Vikram Singh', timestamp: 'Oct 6, 2024 5:30 AM' },
-      { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 6, 2024 5:31 AM' },
-      { type: 'reminder', action: 'Urgent Reminder', details: 'TAT breach warning - 4 hours remaining', user: 'System', timestamp: 'Oct 8, 2024 12:45 PM' }
-    ],
-    tags: ['cybersecurity', 'urgent', 'critical', 'infrastructure', 'overdue']
-  }
-};
+export const CUSTOM_REQUEST_DATABASE: any = {};
 
 // API Endpoints for Custom Requests (to be implemented with backend)
 export const CUSTOM_REQUEST_API_ENDPOINTS = {
diff --git a/src/utils/dealerDatabase.ts b/src/utils/dealerDatabase.ts
deleted file mode 100644
index e142a3a..0000000
--- a/src/utils/dealerDatabase.ts
+++ /dev/null
@@ -1,188 +0,0 @@
-// Mock Dealer Database - In production, this would be fetched from API
-export interface DealerInfo {
-  code: string;
-  name: string;
-  email: string;
-  phone: string;
-  address: string;
-  city: string;
-  state: string;
-  region: string;
-  managerName: string;
-}
-
-export const DEALER_DATABASE: Record<string, DealerInfo> = {
-  'RE-MH-001': {
-    code: 'RE-MH-001',
-    name: 'Royal Motors Mumbai',
-    email: 'dealer@royalmotorsmumbai.com',
-    phone: '+91 98765 12345',
-    address: 'Shop No. 12-15, Central Avenue, Andheri West',
-    city: 'Mumbai',
-    state: 'Maharashtra',
-    region: 'West',
-    managerName: 'Rahul Deshmukh'
-  },
-  'RE-DL-002': {
-    code: 'RE-DL-002',
-    name: 'Delhi Enfield Center',
-    email: 'contact@delhienfield.com',
-    phone: '+91 98765 23456',
-    address: '45-48, Rajouri Garden, Main Market',
-    city: 'New Delhi',
-    state: 'Delhi',
-    region: 'North',
-    managerName: 'Vikram Singh'
-  },
-  'RE-BLR-003': {
-    code: 'RE-BLR-003',
-    name: 'Bangalore Royal Bikes',
-    email: 'info@bangaloreroyalbikes.com',
-    phone: '+91 98765 34567',
-    address: '123, MG Road, Near Trinity Metro',
-    city: 'Bangalore',
-    state: 'Karnataka',
-    region: 'South',
-    managerName: 'Suresh Kumar'
-  },
-  'RE-CHN-004': {
-    code: 'RE-CHN-004',
-    name: 'Chennai Enfield Hub',
-    email: 'chennai@enfieldhub.com',
-    phone: '+91 98765 45678',
-    address: '78-80, Anna Salai, T Nagar',
-    city: 'Chennai',
-    state: 'Tamil Nadu',
-    region: 'South',
-    managerName: 'Venkat Ramanan'
-  },
-  'RE-HYD-005': {
-    code: 'RE-HYD-005',
-    name: 'Hyderabad Royal Motorcycles',
-    email: 'hyderabad@royalmotorcycles.com',
-    phone: '+91 98765 56789',
-    address: '234, Banjara Hills, Road No. 12',
-    city: 'Hyderabad',
-    state: 'Telangana',
-    region: 'South',
-    managerName: 'Anil Reddy'
-  },
-  'RE-KOL-006': {
-    code: 'RE-KOL-006',
-    name: 'Kolkata Enfield Motors',
-    email: 'kolkata@enfieldmotors.com',
-    phone: '+91 98765 67890',
-    address: '56-58, Park Street, Near Park Hotel',
-    city: 'Kolkata',
-    state: 'West Bengal',
-    region: 'East',
-    managerName: 'Amit Chatterjee'
-  },
-  'RE-PUN-007': {
-    code: 'RE-PUN-007',
-    name: 'Pune Royal Dealership',
-    email: 'pune@royaldealership.com',
-    phone: '+91 98765 78901',
-    address: '345, FC Road, Deccan Gymkhana',
-    city: 'Pune',
-    state: 'Maharashtra',
-    region: 'West',
-    managerName: 'Sandeep Patil'
-  },
-  'RE-AHM-008': {
-    code: 'RE-AHM-008',
-    name: 'Ahmedabad Enfield Plaza',
-    email: 'ahmedabad@enfieldplaza.com',
-    phone: '+91 98765 89012',
-    address: '123, CG Road, Navrangpura',
-    city: 'Ahmedabad',
-    state: 'Gujarat',
-    region: 'West',
-    managerName: 'Kiran Patel'
-  },
-  'RE-JP-009': {
-    code: 'RE-JP-009',
-    name: 'Jaipur Royal Enfield',
-    email: 'jaipur@royalenfield.com',
-    phone: '+91 98765 90123',
-    address: '67, MI Road, C-Scheme',
-    city: 'Jaipur',
-    state: 'Rajasthan',
-    region: 'North',
-    managerName: 'Rajesh Sharma'
-  },
-  'RE-LKO-010': {
-    code: 'RE-LKO-010',
-    name: 'Lucknow Enfield Showroom',
-    email: 'lucknow@enfieldshowroom.com',
-    phone: '+91 98765 01234',
-    address: '89, Hazratganj, Near Halwasiya Crossing',
-    city: 'Lucknow',
-    state: 'Uttar Pradesh',
-    region: 'North',
-    managerName: 'Ankit Verma'
-  }
-};
-
-/**
- * Get dealer information by dealer code
- * @param dealerCode - The dealer code (e.g., 'RE-MH-001')
- * @returns DealerInfo object or null if not found
- */
-export function getDealerInfo(dealerCode: string): DealerInfo | null {
-  return DEALER_DATABASE[dealerCode] || null;
-}
-
-/**
- * Get all dealers for a specific region
- * @param region - Region name (North, South, East, West)
- * @returns Array of DealerInfo objects
- */
-export function getDealersByRegion(region: string): DealerInfo[] {
-  return Object.values(DEALER_DATABASE).filter(
-    dealer => dealer.region.toLowerCase() === region.toLowerCase()
-  );
-}
-
-/**
- * Get all dealers for a specific state
- * @param state - State name
- * @returns Array of DealerInfo objects
- */
-export function getDealersByState(state: string): DealerInfo[] {
-  return Object.values(DEALER_DATABASE).filter(
-    dealer => dealer.state.toLowerCase() === state.toLowerCase()
-  );
-}
-
-/**
- * Get all dealers as an array (for dropdowns, etc.)
- * @returns Array of DealerInfo objects
- */
-export function getAllDealers(): DealerInfo[] {
-  return Object.values(DEALER_DATABASE);
-}
-
-/**
- * Search dealers by name or code
- * @param searchTerm - Search term
- * @returns Array of matching DealerInfo objects
- */
-export function searchDealers(searchTerm: string): DealerInfo[] {
-  const term = searchTerm.toLowerCase();
-  return Object.values(DEALER_DATABASE).filter(
-    dealer => 
-      dealer.name.toLowerCase().includes(term) ||
-      dealer.code.toLowerCase().includes(term) ||
-      dealer.city.toLowerCase().includes(term)
-  );
-}
-
-/**
- * Format dealer address for display
- * @param dealer - DealerInfo object
- * @returns Formatted address string
- */
-export function formatDealerAddress(dealer: DealerInfo): string {
-  return `${dealer.address}, ${dealer.city}, ${dealer.state}`;
-}