// Custom Request Database for Royal Enfield Approval Portal // This database is exclusively for custom requests created via NewRequestWizard // Users define their own workflow, approvers, spectators, and tagged participants export const CUSTOM_REQUEST_DATABASE: any = { 'RE-REQ-2024-001': { id: 'RE-REQ-2024-001', title: 'Himalayan 450 Launch Campaign - Digital Media Blitz', description: 'Comprehensive digital marketing campaign for Himalayan 450 adventure motorcycle launch. Includes social media campaigns, influencer partnerships, performance marketing, content creation, and digital advertising across platforms. Target: Reach 10M adventure enthusiasts across India.\n\nEquipment Specifications:\n• 10x MacBook Pro 16-inch (M2 Pro chip)\n• 5x Professional Camera Kits (Canon EOS R5)\n• Video Editing Workstations\n• Social Media Management Tools', category: 'Marketing & Campaigns', subcategory: 'Digital Marketing', status: 'pending', priority: 'express', amount: '₹3,75,00,000', slaProgress: 65, slaRemaining: '8 hours 45 minutes', slaEndDate: 'Oct 9, 2024 5:00 PM', currentStep: 1, totalSteps: 3, template: 'custom', initiator: { name: 'Priya Sharma', role: 'Senior Digital Marketing Manager', department: 'Marketing', email: 'priya.sharma@royalenfield.com', phone: '+91 98765 43210', avatar: 'PS' }, department: 'Marketing', createdAt: 'Oct 6, 2024 10:30 AM', updatedAt: 'Oct 7, 2024 2:15 PM', dueDate: '2024-10-09T17:00:00Z', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Rajesh Kumar', role: 'Marketing Director - India', status: 'pending', tatHours: 24, elapsedHours: 22, assignedAt: '2024-10-06T10:30:00Z', comment: null, timestamp: null }, { step: 2, approver: 'Amit Desai', role: 'VP Product Marketing', status: 'waiting', tatHours: 48, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 3, approver: 'Deepika Sharma', role: 'VP Sales & Marketing', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Himalayan_450_Digital_Strategy.pdf', size: '5.2 MB', type: 'PDF', uploadedBy: 'Priya Sharma', uploadedAt: 'Oct 6, 2024 10:45 AM' }, { name: 'Budget_Breakdown_Q4_2024.xlsx', size: '980 KB', type: 'Excel', uploadedBy: 'Priya Sharma', uploadedAt: 'Oct 6, 2024 11:15 AM' }, { name: 'Influencer_Partnership_List.xlsx', size: '450 KB', type: 'Excel', uploadedBy: 'Marketing Team', uploadedAt: 'Oct 6, 2024 2:30 PM' }, { name: 'Creative_Campaign_Assets.zip', size: '125 MB', type: 'ZIP', uploadedBy: 'Creative Team', uploadedAt: 'Oct 6, 2024 4:15 PM' } ], spectators: [ { name: 'Sarah Khan', role: 'Brand Strategy Lead', avatar: 'SK' }, { name: 'Finance Team', role: 'Budget Approval', avatar: 'FT' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'New digital marketing campaign request submitted', user: 'Priya Sharma', timestamp: 'Oct 6, 2024 10:30 AM' }, { type: 'assignment', action: 'Assigned to Rajesh Kumar', details: 'Forwarded to Marketing Director for review', user: 'System', timestamp: 'Oct 6, 2024 10:31 AM' }, { type: 'comment', action: 'Work Note Added', details: 'Reviewed budget allocation and target metrics', user: 'Rajesh Kumar', timestamp: 'Oct 7, 2024 2:15 PM' }, { type: 'reminder', action: 'SLA Reminder', details: 'TAT approaching - 8 hours remaining', user: 'System', timestamp: 'Oct 7, 2024 8:15 AM' } ], tags: ['digital-marketing', 'launch-campaign', 'himalayan-450', 'high-priority'] }, 'RE-REQ-2024-002': { id: 'RE-REQ-2024-002', title: 'New Laptop Procurement - Design Team Expansion', description: 'Purchase of 10 high-performance laptops for the newly expanded Product Design team. Required specifications: Latest generation processor, 32GB RAM, dedicated graphics card for 3D modeling and rendering work.', category: 'IT & Infrastructure', subcategory: 'Hardware Procurement', status: 'in-review', priority: 'standard', amount: '₹12,50,000', slaProgress: 45, slaRemaining: '2 days 8 hours', slaEndDate: 'Oct 11, 2024 5:00 PM', currentStep: 2, totalSteps: 3, template: 'custom', initiator: { name: 'Vikram Singh', role: 'Head - IT Operations', department: 'Information Technology', email: 'vikram.singh@royalenfield.com', phone: '+91 98765 43221', avatar: 'VS' }, department: 'Information Technology', createdAt: 'Oct 5, 2024 9:15 AM', updatedAt: 'Oct 7, 2024 3:45 PM', dueDate: '2024-10-11T17:00:00Z', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Meera Patel', role: 'IT Manager', status: 'approved', tatHours: 24, actualHours: 18, assignedAt: '2024-10-05T09:15:00Z', comment: 'Technical specifications verified. Hardware meets design team requirements.', timestamp: '2024-10-06T03:15:00Z' }, { step: 2, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'in-review', tatHours: 48, elapsedHours: 32, assignedAt: '2024-10-06T03:15:00Z', comment: null, timestamp: null }, { step: 3, approver: 'Ramesh Kulkarni', role: 'VP Operations', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Laptop_Specifications.pdf', size: '850 KB', type: 'PDF', uploadedBy: 'Vikram Singh', uploadedAt: 'Oct 5, 2024 9:20 AM' }, { name: 'Vendor_Quotations.xlsx', size: '1.2 MB', type: 'Excel', uploadedBy: 'Procurement Team', uploadedAt: 'Oct 5, 2024 11:45 AM' }, { name: 'Team_Expansion_Plan.pdf', size: '620 KB', type: 'PDF', uploadedBy: 'Design Team', uploadedAt: 'Oct 5, 2024 2:30 PM' } ], spectators: [ { name: 'Design Team Lead', role: 'End Users', avatar: 'DT' }, { name: 'Procurement Team', role: 'Vendor Management', avatar: 'PT' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Laptop procurement request for design team', user: 'Vikram Singh', timestamp: 'Oct 5, 2024 9:15 AM' }, { type: 'assignment', action: 'Assigned to Meera Patel', details: 'IT Manager to verify specifications', user: 'System', timestamp: 'Oct 5, 2024 9:16 AM' }, { type: 'approval', action: 'Approved by Meera Patel', details: 'Technical specifications approved', user: 'Meera Patel', timestamp: 'Oct 6, 2024 3:15 AM' }, { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance for budget approval', user: 'System', timestamp: 'Oct 6, 2024 3:15 AM' } ], tags: ['hardware', 'procurement', 'design-team', 'laptops'] }, 'RE-REQ-2024-003': { id: 'RE-REQ-2024-003', title: 'Annual Service Center Expansion - Western Region', description: 'Proposal for opening 15 new authorized service centers across tier-2 cities in Western region. Includes infrastructure setup, technician training, spare parts inventory, and marketing support. Expected to improve service accessibility by 35% in the target region.', category: 'Operations & Expansion', subcategory: 'Service Network', status: 'pending', priority: 'standard', amount: '₹8,75,00,000', slaProgress: 78, slaRemaining: '1 day 4 hours', slaEndDate: 'Oct 10, 2024 5:00 PM', currentStep: 1, totalSteps: 4, template: 'custom', initiator: { name: 'Sanjay Reddy', role: 'Regional Service Manager - West', department: 'After Sales Service', email: 'sanjay.reddy@royalenfield.com', phone: '+91 98765 43232', avatar: 'SR' }, department: 'After Sales Service', createdAt: 'Oct 3, 2024 8:45 AM', updatedAt: 'Oct 6, 2024 5:45 PM', dueDate: '2024-10-10T17:00:00Z', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Ramesh Kulkarni', role: 'Head - After Sales Service', status: 'pending', tatHours: 72, elapsedHours: 85, assignedAt: '2024-10-03T08:45:00Z', comment: null, timestamp: null }, { step: 2, approver: 'Finance Team', role: 'Budget Allocation', status: 'waiting', tatHours: 96, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 3, approver: 'Legal Team', role: 'Compliance Review', status: 'waiting', tatHours: 120, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 4, approver: 'Deepika Sharma', role: 'VP Sales & Marketing', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Western_Region_Expansion_Plan.pdf', size: '7.5 MB', type: 'PDF', uploadedBy: 'Sanjay Reddy', uploadedAt: 'Oct 3, 2024 9:00 AM' }, { name: 'Service_Center_Requirements.xlsx', size: '2.8 MB', type: 'Excel', uploadedBy: 'Planning Team', uploadedAt: 'Oct 3, 2024 11:30 AM' }, { name: 'Customer_Demand_Analysis.pptx', size: '4.2 MB', type: 'PowerPoint', uploadedBy: 'Analytics Team', uploadedAt: 'Oct 4, 2024 2:15 PM' }, { name: 'ROI_Projections_Service_Network.xlsx', size: '1.9 MB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Oct 5, 2024 10:45 AM' } ], spectators: [ { name: 'Regional Managers', role: 'Service Operations', avatar: 'RM' }, { name: 'Training Team', role: 'Technician Development', avatar: 'TT' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Service center expansion proposal submitted', user: 'Sanjay Reddy', timestamp: 'Oct 3, 2024 8:45 AM' }, { type: 'assignment', action: 'Assigned to Ramesh Kulkarni', details: 'Forwarded to Head of After Sales Service', user: 'System', timestamp: 'Oct 3, 2024 8:46 AM' }, { type: 'reminder', action: 'Reminder Sent', details: 'TAT breach reminder sent to approver', user: 'System', timestamp: 'Oct 6, 2024 5:45 PM' }, { type: 'updated', action: 'Additional Documents', details: 'ROI projections added by finance team', user: 'Finance Team', timestamp: 'Oct 5, 2024 10:45 AM' } ], tags: ['service-expansion', 'western-region', 'tier2-cities', 'overdue'] }, 'RE-REQ-2024-004': { id: 'RE-REQ-2024-004', title: 'Employee Training Program - Advanced Motorcycle Mechanics', description: 'Comprehensive training program for 50 service center technicians covering advanced diagnostics, electrical systems, fuel injection troubleshooting, and customer service excellence. Program duration: 3 weeks. Includes certification upon completion.', category: 'Human Resources', subcategory: 'Training & Development', status: 'approved', priority: 'standard', amount: '₹18,50,000', slaProgress: 100, slaRemaining: 'Completed', slaEndDate: 'Oct 5, 2024 5:00 PM', currentStep: 3, totalSteps: 3, template: 'custom', initiator: { name: 'Kavita Menon', role: 'Training Manager', department: 'Human Resources', email: 'kavita.menon@royalenfield.com', phone: '+91 98765 43243', avatar: 'KM' }, department: 'Human Resources', createdAt: 'Sep 28, 2024 11:00 AM', updatedAt: 'Oct 5, 2024 4:30 PM', dueDate: '2024-10-05T17:00:00Z', submittedDate: '2024-09-28T11:00:00Z', estimatedCompletion: 'Oct 5, 2024', currentApprover: 'Completed', approverLevel: '3 of 3', conclusionRemark: 'All approvals completed. Training program scheduled for November 2024.', approvalFlow: [ { step: 1, approver: 'Ramesh Kulkarni', role: 'Head - After Sales Service', status: 'approved', tatHours: 48, actualHours: 36, assignedAt: '2024-09-28T11:00:00Z', comment: 'Excellent initiative. Training content approved.', timestamp: 'Sep 29, 2024 11:00 PM' }, { step: 2, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'approved', tatHours: 72, actualHours: 48, assignedAt: '2024-09-29T23:00:00Z', comment: 'Budget approved. Cost per participant is reasonable.', timestamp: 'Oct 1, 2024 11:00 PM' }, { step: 3, approver: 'Deepika Sharma', role: 'VP Sales & Marketing', status: 'approved', tatHours: 96, actualHours: 72, assignedAt: '2024-10-01T23:00:00Z', comment: 'Final approval granted. Proceed with program execution.', timestamp: 'Oct 5, 2024 4:30 PM' } ], documents: [ { name: 'Training_Curriculum.pdf', size: '3.2 MB', type: 'PDF', uploadedBy: 'Kavita Menon', uploadedAt: 'Sep 28, 2024 11:15 AM' }, { name: 'Trainer_Profiles.pdf', size: '1.8 MB', type: 'PDF', uploadedBy: 'HR Team', uploadedAt: 'Sep 28, 2024 2:45 PM' }, { name: 'Budget_Training_Program.xlsx', size: '680 KB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Sep 29, 2024 10:30 AM' } ], spectators: [ { name: 'Service Center Managers', role: 'Participant Coordination', avatar: 'SC' }, { name: 'Quality Assurance', role: 'Training Quality', avatar: 'QA' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Training program proposal submitted', user: 'Kavita Menon', timestamp: 'Sep 28, 2024 11:00 AM' }, { type: 'assignment', action: 'Assigned to Ramesh Kulkarni', details: 'Forwarded to After Sales Service Head', user: 'System', timestamp: 'Sep 28, 2024 11:01 AM' }, { type: 'approval', action: 'Approved by Ramesh Kulkarni', details: 'Level 1 approval completed', user: 'Ramesh Kulkarni', timestamp: 'Sep 29, 2024 11:00 PM' }, { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Sep 29, 2024 11:01 PM' }, { type: 'approval', action: 'Approved by Anil Kapoor', details: 'Budget approval completed', user: 'Anil Kapoor', timestamp: 'Oct 1, 2024 11:00 PM' }, { type: 'assignment', action: 'Assigned to Deepika Sharma', details: 'Forwarded to VP for final approval', user: 'System', timestamp: 'Oct 1, 2024 11:01 PM' }, { type: 'approval', action: 'Approved by Deepika Sharma', details: 'Final approval - Request completed', user: 'Deepika Sharma', timestamp: 'Oct 5, 2024 4:30 PM' }, { type: 'completed', action: 'Request Completed', details: 'All approvals obtained. Training scheduled.', user: 'System', timestamp: 'Oct 5, 2024 4:31 PM' } ], tags: ['training', 'technicians', 'approved', 'completed'] }, 'RE-REQ-2024-005': { id: 'RE-REQ-2024-005', title: 'Showroom Renovation - Chennai Flagship Store', description: 'Complete renovation of Chennai flagship showroom including modern interior design, interactive display zones, customer lounge upgrade, motorcycle test ride facility, and digital experience center. Project timeline: 8 weeks.', category: 'Infrastructure', subcategory: 'Retail & Showroom', status: 'rejected', priority: 'standard', amount: '₹65,00,000', slaProgress: 100, slaRemaining: 'Rejected', slaEndDate: 'Oct 4, 2024 5:00 PM', currentStep: 2, totalSteps: 4, template: 'custom', initiator: { name: 'Arjun Nair', role: 'Showroom Manager - South', department: 'Retail Operations', email: 'arjun.nair@royalenfield.com', phone: '+91 98765 43254', avatar: 'AN' }, department: 'Retail Operations', createdAt: 'Oct 1, 2024 9:30 AM', updatedAt: 'Oct 4, 2024 3:15 PM', dueDate: '2024-10-04T17:00:00Z', submittedDate: '2024-10-01T09:30:00Z', estimatedCompletion: 'N/A', currentApprover: 'Rejected by Anil Kapoor', approverLevel: '2 of 4', conclusionRemark: 'Request rejected due to insufficient budget justification. Please revise with detailed ROI analysis.', approvalFlow: [ { step: 1, approver: 'Suresh Iyer', role: 'Regional Manager - South', status: 'approved', tatHours: 48, actualHours: 24, assignedAt: '2024-10-01T09:30:00Z', comment: 'Renovation is necessary. Current showroom needs upgrade.', timestamp: 'Oct 2, 2024 9:30 AM' }, { step: 2, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'rejected', tatHours: 72, actualHours: 48, assignedAt: '2024-10-02T09:30:00Z', comment: 'Budget allocation not justified. Need detailed ROI analysis and comparison with alternative renovation options. Please revise and resubmit with comprehensive financial projections.', timestamp: 'Oct 4, 2024 3:15 PM' }, { step: 3, approver: 'Legal Team', role: 'Compliance & Contracts', status: 'cancelled', tatHours: 96, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 4, approver: 'Ramesh Kulkarni', role: 'VP Operations', status: 'cancelled', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Showroom_Renovation_Plan.pdf', size: '12.5 MB', type: 'PDF', uploadedBy: 'Arjun Nair', uploadedAt: 'Oct 1, 2024 9:45 AM' }, { name: 'Interior_Design_Mockups.zip', size: '85 MB', type: 'ZIP', uploadedBy: 'Design Team', uploadedAt: 'Oct 1, 2024 2:30 PM' }, { name: 'Contractor_Quotations.xlsx', size: '2.1 MB', type: 'Excel', uploadedBy: 'Procurement Team', uploadedAt: 'Oct 2, 2024 11:15 AM' } ], spectators: [ { name: 'Marketing Team', role: 'Brand Experience', avatar: 'MT' }, { name: 'Customer Experience', role: 'Feedback & Analysis', avatar: 'CX' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Showroom renovation request submitted', user: 'Arjun Nair', timestamp: 'Oct 1, 2024 9:30 AM' }, { type: 'assignment', action: 'Assigned to Suresh Iyer', details: 'Forwarded to Regional Manager', user: 'System', timestamp: 'Oct 1, 2024 9:31 AM' }, { type: 'approval', action: 'Approved by Suresh Iyer', details: 'Level 1 approval completed', user: 'Suresh Iyer', timestamp: 'Oct 2, 2024 9:30 AM' }, { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 2, 2024 9:31 AM' }, { type: 'rejection', action: 'Rejected by Anil Kapoor', details: 'Budget justification insufficient', user: 'Anil Kapoor', timestamp: 'Oct 4, 2024 3:15 PM' }, { type: 'completed', action: 'Request Rejected', details: 'Workflow terminated. Requires resubmission with revisions.', user: 'System', timestamp: 'Oct 4, 2024 3:16 PM' } ], tags: ['showroom', 'renovation', 'rejected', 'south-region'] }, 'RE-REQ-2024-006': { id: 'RE-REQ-2024-006', title: 'Spare Parts Inventory Optimization System', description: 'Implementation of AI-powered inventory management system for spare parts across all service centers. Features include demand forecasting, automated reordering, stock level optimization, and real-time tracking. Expected to reduce inventory costs by 20% and improve part availability.', category: 'Technology & Innovation', subcategory: 'Software Implementation', status: 'pending', priority: 'express', amount: '₹42,00,000', slaProgress: 35, slaRemaining: '1 day 16 hours', slaEndDate: 'Oct 12, 2024 5:00 PM', currentStep: 1, totalSteps: 4, template: 'custom', initiator: { name: 'Rahul Deshmukh', role: 'Head - Supply Chain Technology', department: 'Supply Chain', email: 'rahul.deshmukh@royalenfield.com', phone: '+91 98765 43265', avatar: 'RD' }, department: 'Supply Chain', createdAt: 'Oct 7, 2024 10:00 AM', updatedAt: 'Oct 8, 2024 9:15 AM', dueDate: '2024-10-12T17:00:00Z', submittedDate: '2024-10-07T10:00:00Z', estimatedCompletion: 'Oct 12, 2024', currentApprover: 'Vikram Singh', approverLevel: '1 of 4', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Vikram Singh', role: 'Head - IT Operations', status: 'pending', tatHours: 48, elapsedHours: 23, assignedAt: '2024-10-07T10:00:00Z', comment: null, timestamp: null }, { step: 2, approver: 'Supply Chain Director', role: 'Operations Approval', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 3, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'waiting', tatHours: 96, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null }, { step: 4, approver: 'Ramesh Kulkarni', role: 'VP Operations', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'AI_Inventory_System_Proposal.pdf', size: '8.9 MB', type: 'PDF', uploadedBy: 'Rahul Deshmukh', uploadedAt: 'Oct 7, 2024 10:15 AM' }, { name: 'Vendor_Comparison_Analysis.xlsx', size: '3.4 MB', type: 'Excel', uploadedBy: 'IT Procurement', uploadedAt: 'Oct 7, 2024 2:45 PM' }, { name: 'Cost_Benefit_Analysis.pptx', size: '6.2 MB', type: 'PowerPoint', uploadedBy: 'Analytics Team', uploadedAt: 'Oct 7, 2024 4:30 PM' }, { name: 'Implementation_Timeline.pdf', size: '1.5 MB', type: 'PDF', uploadedBy: 'Project Management', uploadedAt: 'Oct 8, 2024 9:15 AM' } ], spectators: [ { name: 'Service Center Network', role: 'End Users', avatar: 'SN' }, { name: 'Data Analytics Team', role: 'System Integration', avatar: 'DA' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'AI inventory system proposal submitted', user: 'Rahul Deshmukh', timestamp: 'Oct 7, 2024 10:00 AM' }, { type: 'assignment', action: 'Assigned to Vikram Singh', details: 'Forwarded to IT Operations Head', user: 'System', timestamp: 'Oct 7, 2024 10:01 AM' }, { type: 'updated', action: 'Documents Added', details: 'Implementation timeline document uploaded', user: 'Project Management', timestamp: 'Oct 8, 2024 9:15 AM' } ], tags: ['technology', 'ai', 'inventory', 'supply-chain', 'high-priority'] }, 'RE-REQ-2024-007': { id: 'RE-REQ-2024-007', title: 'Dealer Network Meeting - Q4 Business Review', description: 'Quarterly business review meeting for all authorized dealers across India. Venue: Bangalore. Topics include Q3 performance review, Q4 targets, new model launches, marketing initiatives, service excellence programs, and dealer support policies. Expected attendance: 250 dealers.', category: 'Events & Conferences', subcategory: 'Dealer Meetings', status: 'in-review', priority: 'standard', amount: '₹28,50,000', slaProgress: 58, slaRemaining: '1 day 12 hours', slaEndDate: 'Oct 11, 2024 5:00 PM', currentStep: 2, totalSteps: 3, template: 'custom', initiator: { name: 'Neha Kapoor', role: 'Dealer Network Manager', department: 'Sales & Distribution', email: 'neha.kapoor@royalenfield.com', phone: '+91 98765 43276', avatar: 'NK' }, department: 'Sales & Distribution', createdAt: 'Oct 6, 2024 2:00 PM', updatedAt: 'Oct 8, 2024 11:30 AM', dueDate: '2024-10-11T17:00:00Z', submittedDate: '2024-10-06T14:00:00Z', estimatedCompletion: 'Oct 11, 2024', currentApprover: 'Anil Kapoor', approverLevel: '2 of 3', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Suresh Mehta', role: 'Sales Director', status: 'approved', tatHours: 48, actualHours: 36, assignedAt: '2024-10-06T14:00:00Z', comment: 'Dealer meeting approved. Agenda looks comprehensive.', timestamp: 'Oct 8, 2024 2:00 AM' }, { step: 2, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'in-review', tatHours: 72, elapsedHours: 33, assignedAt: '2024-10-08T02:00:00Z', comment: null, timestamp: null }, { step: 3, approver: 'Deepika Sharma', role: 'VP Sales & Marketing', status: 'waiting', tatHours: 48, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Q4_Dealer_Meeting_Agenda.pdf', size: '2.8 MB', type: 'PDF', uploadedBy: 'Neha Kapoor', uploadedAt: 'Oct 6, 2024 2:15 PM' }, { name: 'Venue_Booking_Confirmation.pdf', size: '980 KB', type: 'PDF', uploadedBy: 'Events Team', uploadedAt: 'Oct 6, 2024 4:45 PM' }, { name: 'Event_Budget_Breakdown.xlsx', size: '1.2 MB', type: 'Excel', uploadedBy: 'Finance Team', uploadedAt: 'Oct 7, 2024 10:30 AM' }, { name: 'Dealer_Invitations_List.xlsx', size: '580 KB', type: 'Excel', uploadedBy: 'Sales Team', uploadedAt: 'Oct 7, 2024 3:15 PM' } ], spectators: [ { name: 'Marketing Team', role: 'Presentation Support', avatar: 'MT' }, { name: 'Events Management', role: 'Logistics Coordination', avatar: 'EM' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Dealer meeting proposal submitted', user: 'Neha Kapoor', timestamp: 'Oct 6, 2024 2:00 PM' }, { type: 'assignment', action: 'Assigned to Suresh Mehta', details: 'Forwarded to Sales Director', user: 'System', timestamp: 'Oct 6, 2024 2:01 PM' }, { type: 'approval', action: 'Approved by Suresh Mehta', details: 'Sales approval completed', user: 'Suresh Mehta', timestamp: 'Oct 8, 2024 2:00 AM' }, { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 8, 2024 2:01 AM' }, { type: 'updated', action: 'Documents Added', details: 'Dealer invitations list uploaded', user: 'Sales Team', timestamp: 'Oct 7, 2024 3:15 PM' } ], tags: ['dealer-meeting', 'q4-review', 'event', 'bangalore'] }, 'RE-REQ-2024-008': { id: 'RE-REQ-2024-008', title: 'Cybersecurity Infrastructure Upgrade', description: 'Comprehensive upgrade of cybersecurity infrastructure including next-gen firewall, intrusion detection system, endpoint protection for 500+ devices, security information and event management (SIEM) system, and employee security awareness training. Critical for protecting customer data and business operations.', category: 'IT & Infrastructure', subcategory: 'Security & Compliance', status: 'pending', priority: 'urgent', amount: '₹52,00,000', slaProgress: 82, slaRemaining: '4 hours 20 minutes', slaEndDate: 'Oct 8, 2024 6:00 PM', currentStep: 2, totalSteps: 3, template: 'custom', initiator: { name: 'Sameer Joshi', role: 'Chief Information Security Officer', department: 'Information Technology', email: 'sameer.joshi@royalenfield.com', phone: '+91 98765 43287', avatar: 'SJ' }, department: 'Information Technology', createdAt: 'Oct 5, 2024 11:30 AM', updatedAt: 'Oct 8, 2024 12:45 PM', dueDate: '2024-10-08T18:00:00Z', submittedDate: '2024-10-05T11:30:00Z', estimatedCompletion: 'Oct 8, 2024', currentApprover: 'Anil Kapoor', approverLevel: '2 of 3', conclusionRemark: '', approvalFlow: [ { step: 1, approver: 'Vikram Singh', role: 'Head - IT Operations', status: 'approved', tatHours: 24, actualHours: 18, assignedAt: '2024-10-05T11:30:00Z', comment: 'Critical security upgrade. Approve immediately.', timestamp: 'Oct 6, 2024 5:30 AM' }, { step: 2, approver: 'Anil Kapoor', role: 'Finance Manager', status: 'pending', tatHours: 48, elapsedHours: 55, assignedAt: '2024-10-06T05:30:00Z', comment: null, timestamp: null }, { step: 3, approver: 'Ramesh Kulkarni', role: 'VP Operations', status: 'waiting', tatHours: 72, elapsedHours: 0, assignedAt: null, comment: null, timestamp: null } ], documents: [ { name: 'Security_Assessment_Report.pdf', size: '15.3 MB', type: 'PDF', uploadedBy: 'Sameer Joshi', uploadedAt: 'Oct 5, 2024 11:45 AM' }, { name: 'Vendor_Solutions_Comparison.xlsx', size: '4.8 MB', type: 'Excel', uploadedBy: 'IT Security Team', uploadedAt: 'Oct 5, 2024 3:30 PM' }, { name: 'Implementation_Roadmap.pptx', size: '7.6 MB', type: 'PowerPoint', uploadedBy: 'Project Management', uploadedAt: 'Oct 6, 2024 10:15 AM' }, { name: 'Risk_Analysis_Report.pdf', size: '5.9 MB', type: 'PDF', uploadedBy: 'Security Consultant', uploadedAt: 'Oct 6, 2024 4:45 PM' } ], spectators: [ { name: 'Legal & Compliance', role: 'Data Protection', avatar: 'LC' }, { name: 'IT Infrastructure', role: 'System Integration', avatar: 'IT' } ], auditTrail: [ { type: 'created', action: 'Request Created', details: 'Cybersecurity upgrade proposal submitted', user: 'Sameer Joshi', timestamp: 'Oct 5, 2024 11:30 AM' }, { type: 'assignment', action: 'Assigned to Vikram Singh', details: 'Forwarded to IT Operations Head', user: 'System', timestamp: 'Oct 5, 2024 11:31 AM' }, { type: 'approval', action: 'Approved by Vikram Singh', details: 'IT approval - marked as critical', user: 'Vikram Singh', timestamp: 'Oct 6, 2024 5:30 AM' }, { type: 'assignment', action: 'Assigned to Anil Kapoor', details: 'Forwarded to Finance Manager', user: 'System', timestamp: 'Oct 6, 2024 5:31 AM' }, { type: 'reminder', action: 'Urgent Reminder', details: 'TAT breach warning - 4 hours remaining', user: 'System', timestamp: 'Oct 8, 2024 12:45 PM' } ], tags: ['cybersecurity', 'urgent', 'critical', 'infrastructure', 'overdue'] } }; // API Endpoints for Custom Requests (to be implemented with backend) export const CUSTOM_REQUEST_API_ENDPOINTS = { CREATE_REQUEST: '/api/v1/custom-request/create', UPDATE_REQUEST: '/api/v1/custom-request/update', GET_REQUEST: '/api/v1/custom-request/get', LIST_REQUESTS: '/api/v1/custom-request/list', ADD_APPROVER: '/api/v1/custom-request/approvers/add', REMOVE_APPROVER: '/api/v1/custom-request/approvers/remove', APPROVE_STEP: '/api/v1/custom-request/approve', REJECT_STEP: '/api/v1/custom-request/reject', ADD_SPECTATOR: '/api/v1/custom-request/spectators/add', REMOVE_SPECTATOR: '/api/v1/custom-request/spectators/remove', ADD_TAGGED_PARTICIPANT: '/api/v1/custom-request/tagged/add', REMOVE_TAGGED_PARTICIPANT: '/api/v1/custom-request/tagged/remove', UPLOAD_DOCUMENT: '/api/v1/custom-request/documents/upload', DELETE_DOCUMENT: '/api/v1/custom-request/documents/delete', ADD_WORK_NOTE: '/api/v1/custom-request/work-notes/add', GET_AUDIT_TRAIL: '/api/v1/custom-request/audit-trail', SEND_REMINDER: '/api/v1/custom-request/reminder/send', ESCALATE_REQUEST: '/api/v1/custom-request/escalate', MODIFY_SLA: '/api/v1/custom-request/sla/modify' };