using LoggingHelper;
using System;
using System.Collections.Generic;
using System.Configuration;
using System.Linq;
using System.Web;
using System.Web.Mvc;
using GODATA.RoleServices;
using GODATA.AuthenticationServices;
using RestSharp;
using Newtonsoft.Json;
using GODATA.Models.TicketAdministration_Dealer;
using Kendo.Mvc.UI;
using Kendo.Mvc.Extensions;
using GODATA.Models.DropDownData;


namespace GODATA.Controllers
{
    [GODATA.MvcApplication.SessionExpire]
    public class TicketAdministration_DealerController : Controller
    {
        #region Global Variables

        /// <summary>
        /// Global variable for Ticket administration repository.
        /// </summary>
        private TicketAdministration_DealerRepository objTicketDealerAdministrationRepository = null;

        /// <summary>
        /// Global variable for Ticket administration repository.
        /// </summary>
        private DropDownDataRepository objDropDownDataRepository = null;

        /// <summary>
        /// Represent object of LoggingUtility class
        /// </summary>
        LoggingUtility objLog = new LoggingUtility();

        /// <summary>
        /// Represent string object contain log file path
        /// </summary>
        //string path = "~/Log/";
        string path = System.Web.HttpContext.Current.Server.MapPath(ConfigurationManager.AppSettings["PathLog"]);

        /// <summary>
        /// Represent string object contain log status
        /// </summary>
        string logtf = (ConfigurationManager.AppSettings["Log"]);

        /// <summary>
        /// Represent string object contain Error log status
        /// </summary>
        string errorlogtf = (ConfigurationManager.AppSettings["ErrorLog"]);

        /// <summary>
        /// getting application name from AppSetting in web.config file
        /// </summary>
        private static string _appName = ConfigurationManager.AppSettings["ApplicationName"].ToString();

        /// <summary>
        /// getting web api token from AppSetting in web.config file
        /// </summary>
        private static string _securityToken = ConfigurationManager.AppSettings["RESTfulSecurityToken"].ToString();

        /// <summary>
        /// getting user's utc minutes from session
        /// </summary>
        private static string _timeOffSetMinutes = null;

        /// <summary>
        /// getting login user's id
        /// </summary>
        private static string _LoginUserId = null;

        /// <summary>
        /// getting login user's name
        /// </summary>
        private static string _LoginUserName = null;

        /// <summary>
        /// getting time zone id of user from AppSetting in web.config file
        /// </summary>
        private static string _TimeZoneId = ConfigurationManager.AppSettings["TimeZoneId"].ToString();

        /// <summary>
        /// getting web api url from AppSetting in web.config file
        /// </summary>
        private static string _RestClientUrl = ConfigurationManager.AppSettings["RestfulApiUrl"].ToString();

        /// <summary>
        /// getting login Dealer's Id
        /// </summary>
        private static string _DealerId = null;


        #endregion

        #region Get dealer's and van's tickets

        /// <summary>
        /// Get dealer tickets administration view 
        /// </summary>
        /// <returns>return view</returns>
        public ActionResult Index()
        {
            try
            {
               
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                //Get open tickets history
                List<OpenTicketDealerModel> oListOpenTicket = objTicketDealerAdministrationRepository.GetOpenTicketHistory().ToList();

                //Get close tickets history
                List<CloseTicketDealerModel> oListCloseTicket = objTicketDealerAdministrationRepository.GetCloseTicketHistory().ToList();

                Int32 countTotalTicket = 0,
                    countDealerTotalTicket = 0,
                    countVanTotalTicket = 0,
                    countepsTotalTicket = 0;

        countTotalTicket = oListOpenTicket.Count() + oListCloseTicket.Count();
                countDealerTotalTicket = oListOpenTicket.Where(w => w.AssignedTo.Equals("dealer")).Count() + oListCloseTicket.Where(w => w.AssignedTo.Equals("dealer")).Count();
                countVanTotalTicket = oListOpenTicket.Where(w => w.AssignedTo.Equals("van")).Count() + oListCloseTicket.Where(w => w.AssignedTo.Equals("van")).Count();
        countepsTotalTicket = oListOpenTicket.Where(w => w.AssignedTo.Equals("eps")).Count() + oListCloseTicket.Where(w => w.AssignedTo.Equals("eps")).Count();


            ViewBag.TotalTicket = countTotalTicket;
                ViewBag.DealerTotalTicket = countDealerTotalTicket;
                ViewBag.VanTotalTicket = countVanTotalTicket;
              ViewBag.epsTotalTicket = countepsTotalTicket;

        //Getting login user's id, name and utc minutes from session
        _LoginUserId = Session["UserId"].ToString();
                _LoginUserName = Session["UserName"].ToString();
                _timeOffSetMinutes = Session["UtcMinute"].ToString();
                _DealerId = Session["DealerId"].ToString();

                ViewBag.SecurityToken = _securityToken;
                ViewBag.Userid = _LoginUserId;
                ViewBag.UserName = _LoginUserName;
                ViewBag.UtcMinutes = _timeOffSetMinutes;
                ViewBag.DealerId = _DealerId;

                return View();
            }
            catch (Exception ex)
            {
                throw ex;
            }
        }

        /// <summary>
        /// Get dealer's and his van's tickets history
        /// </summary>
        /// <param name="assignedToType">assigned to van or dealer</param>
        /// <returns>return partial view of ticket history</returns>
        public ActionResult TicketAdministrationDealer_GetTicketHistory(string assignedToType)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetTicketHistory", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                //Get open tickets history
                List<OpenTicketDealerModel> oListOpenTicket = objTicketDealerAdministrationRepository.GetOpenTicketHistory().Where(w => w.AssignedTo.Equals(assignedToType)).ToList();

                //Get close tickets history
                List<CloseTicketDealerModel> oListCloseTicket = objTicketDealerAdministrationRepository.GetCloseTicketHistory().Where(w => w.AssignedTo.Equals(assignedToType)).ToList();

                ViewBag.CloseTicketList = oListCloseTicket;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oListOpenTicket);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetTicketHistory", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion
    public string IsUserAllowEPS()
    {
      try
      {
        _LoginUserId = Session["UserId"].ToString();
        var client = new RestSharp.RestClient(_RestClientUrl);
        var request = new RestRequest("Api/EPS?role=tru&geteps=yes&seteps=yes&iseps=yes", Method.POST);
        request.AddParameter("AuthEngineId", _LoginUserId);
        var response = client.Execute(request);

        if (response!=null)
        {
          return response.Content;
        }
        else
        {
          objLog.ErrorLogFile("IsUserAllowEPS", $"API call failed: {response.StatusDescription}", path, errorlogtf);
          return null;
        }
      }
      catch (Exception ex)
      {
        objLog.ErrorLogFile("TicketRepository_GetTicketStatusList", ex.Message, path, errorlogtf);
        return "NA";
      }
    }
        #region Get Ticket Full Details old

        /// <summary>
        /// Get open and close ticket details
        /// </summary>
        /// <param name="ticketId">ticket id</param>
        /// <param name="ticketStatus">ticket status</param>
        /// <returns>return ticket full details list</returns>
        public ActionResult TicketAdministrationDealer_GetTicketDetails_Old(string ticketId, string ticketStatus)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetTicketDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                //Get open and close ticket details list
                List<TicketOpenCloseModel> oTicketOpenCloseModel = objTicketDealerAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus);

                //store in temp data
                TempData["TicketDetailsForUpdate"] = oTicketOpenCloseModel;

                //Global variables
                string VRegistrationNo = ""; string CustomerContactNo = ""; int RouteId = 0; string routeName = ""; string VModelNo = ""; string VModelTagging = "";

                //Getting details of vehicle and customer from ticket details list
                foreach (var item in oTicketOpenCloseModel)
                {
                    VRegistrationNo = item.VehicleRegisterNumber.ToString();
                    CustomerContactNo = item.CustomerContactNo;
                    RouteId = item.RouteId;
                }

                //Get owner details
                List<CustomerOwnerModel> oCustomerOwnerDetailsList = objTicketDealerAdministrationRepository.GetCustomerOwnerDetails(VRegistrationNo);
                ViewBag.OwnerDetails = oCustomerOwnerDetailsList;

                //Get vehicle details
                List<VehicleModel> oVehicleDetailsList = objTicketDealerAdministrationRepository.GetVehicleDetailsRegistrationNoWise(VRegistrationNo);
                ViewBag.VehicleDetails = oVehicleDetailsList;

                foreach (var item12 in oVehicleDetailsList)
                {
                    VModelNo = item12.ModelNumber;
                }

                //Get vehicle's product varient(model tagging)
                List<VehicleModelModel> oVehicleModelList = objTicketDealerAdministrationRepository.GetVehicleModelList();
                var oVModelTaggingList = oVehicleModelList.Where(w => w.VehicleTypeId.Equals(VModelNo));
                foreach (var item13 in oVModelTaggingList)
                {
                    VModelTagging = item13.VehicleTypeTagging;
                }
                ViewBag.ModelTagging = VModelTagging;

                //Get customer details
                List<CustomerModel> oCustomerList = objTicketDealerAdministrationRepository.GetCustomerDetails("", CustomerContactNo, "");
                List<CustomerModel> itemCustomer = oCustomerList.Where(w => w.CustomerMobile1.Equals(CustomerContactNo)).ToList();
                itemCustomer = itemCustomer.Where(w => w.VehicleRegistrationNumber.Equals(VRegistrationNo)).ToList();
                itemCustomer = itemCustomer.Where(w => w.CustomerVehicleIsOwnwer.Equals(false)).ToList();
                ViewBag.CustomerDetails = itemCustomer;

                //Get route name
                List<RouteModel> oRouteList = objTicketDealerAdministrationRepository.GetRoutesList();
                var oRouteName = oRouteList.Where(w => w.Id.Equals(RouteId));
                foreach (var item11 in oRouteName)
                {
                    routeName = item11.Name;
                }
                ViewBag.Route = routeName;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oTicketOpenCloseModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetTicketDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region Get Ticket Full Details

        /// <summary>
        /// Get Full details of ticket 
        /// </summary>
        /// <param name="ticketId">selected ticket's id</param>
        /// <param name="ticketStatus">ticket status open or close</param>
        /// <returns>returns list type partia view</returns>
        public ActionResult TicketAdministrationDealer_GetTicketDetails(string ticketId, string ticketStatus)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetTicketDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                List<TicketOpenCloseModel> oTicketDetails = new List<TicketOpenCloseModel>();
                oTicketDetails = objTicketDealerAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus);

                //Global variables
                int RouteId = 0; string routeName = "";

                //Getting details of vehicle and customer from ticket details list
                foreach (var item in oTicketDetails)
                {
                    RouteId = item.RouteId;
                }

                //Get route name
                List<RouteModel> oRouteList = objTicketDealerAdministrationRepository.GetRoutesList();
                var oRouteName = oRouteList.Where(w => w.Id.Equals(RouteId));
                foreach (var item11 in oRouteName)
                {
                    routeName = item11.Name;
                }
                ViewBag.Route = routeName;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oTicketDetails);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetTicketDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get caller/driver details of ticket
        /// </summary>
        /// <param name="CustomerContactNo">contact no. of caller/driver</param>
        /// <param name="VRegistrationNo">vehicle's registration no. of caller/driver</param>
        /// <returns>return json of list type</returns>
        public ActionResult TicketAdministrationDealer_GetOpencloseTicketDriverDetails(string CustomerContactNo, string VRegistrationNo)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetOpencloseTicketDriverDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                //Get customer details
                List<CustomerModel> oCustomerList = objTicketDealerAdministrationRepository.GetCustomerDetails("", CustomerContactNo, "");
                //List<CustomerModel> itemCustomer = oCustomerList.Where(w => w.CustomerMobile1.Equals(CustomerContactNo)).ToList();
                List<CustomerModel> itemCustomer = oCustomerList.Where(w => w.VehicleRegistrationNumber.Equals(VRegistrationNo)).ToList();
                itemCustomer = itemCustomer.Where(w => w.CustomerVehicleIsOwnwer.Equals(false)).ToList();

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = itemCustomer }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetOpencloseTicketDriverDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get details of Vehicle's Owner
        /// </summary>
        /// <param name="VRegistrationNo">Vehicle's registration no.</param>
        /// <returns>return list type json</returns>
        public ActionResult TicketAdministrationDealer_GetOpencloseTicketOwnerDetails(string VRegistrationNo)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetOpencloseTicketOwnerDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                //Get owner details
                List<CustomerOwnerModel> oCustomerOwnerDetailsList = objTicketDealerAdministrationRepository.GetCustomerOwnerDetails(VRegistrationNo);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oCustomerOwnerDetailsList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetOpencloseTicketOwnerDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get caller/driver's Vehicle details
        /// </summary>
        /// <param name="VRegistrationNo">vehicle's registration no.</param>
        /// <returns>return list type json</returns>
        public ActionResult TicketAdministrationDealer_GetOpencloseTicketVehicleDetails(string VRegistrationNo)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetOpencloseTicketVehicleDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                string VModelNo = ""; string VModelTagging = ""; string VModelTaggingName = "";

                //Get vehicle details
                List<VehicleModel> oVehicleDetailsList = objTicketDealerAdministrationRepository.GetVehicleDetailsRegistrationNoWise(VRegistrationNo);

                foreach (var item12 in oVehicleDetailsList)
                {
                    VModelNo = item12.ModelNumber;
                }

                //Get vehicle's product varient(model tagging)
                List<VehicleModelModel> oVehicleModelList = objTicketDealerAdministrationRepository.GetVehicleModelList();
                var oVModelTaggingList = oVehicleModelList.Where(w => w.VehicleTypeId.Equals(VModelNo));
                foreach (var item13 in oVModelTaggingList)
                {
                    VModelTagging = item13.VehicleTypeTagging;
                    VModelTaggingName = item13.VehicleTypeName;
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oVehicleDetailsList, vehicleModelTagging = VModelTagging, vehicleModelTaggingName = VModelTaggingName }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetOpencloseTicketVehicleDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }


        #region Get Escalation Level Membbers

        /// <summary>
        /// Method to get escalation level members name and contact no.
        /// </summary>
        /// <param name="dealer_id">Dealer Id</param>
        /// <param name="vehicle_tagging">Vehicle Tagging</param>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministrationDealer_GetOpencloseTicketEscalationMembersDetails(string dealer_id, string vehicle_tagging)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetOpencloseTicketEscalationMembersDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();

                //Get vehicle details
                EscalationMemberLevel oEscalationMemberDetails = objTicketDealerAdministrationRepository.GetEscalationMemberDetailsDealerVehicleTypeWise(dealer_id, vehicle_tagging);
                List<EscalationLevelList> oEscalationMemberDetailsList = oEscalationMemberDetails.EscalationLevelList;
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                //return Json(new { success = true, list = oEscalationMemberDetailsList }, JsonRequestBehavior.AllowGet);
                return PartialView(oEscalationMemberDetailsList);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetOpencloseTicketEscalationMembersDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        #endregion

        #endregion

        #region Get Ticket Activities

        /// <summary>
        /// Get open and close ticket activity view
        /// </summary>
        /// <param name="ticketId">open or close ticket id</param>
        /// <param name="ticketStatus">open or close ticket status</param>
        /// <returns>return view</returns>
        [HttpPost]
        public ActionResult TicketAdministrationDealer_ShowTicketActivityOpenClose(string ticketId, string ticketStatus)
        {
            objLog.AddLogFile("TicketAdministrationDealer_ShowTicketActivityOpenClose", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                objDropDownDataRepository = new DropDownDataRepository();
                List<OpenTicketActivityDetails> oOpenTicketActivityList = null;
                List<CloseTicketActivityDetails> oCloseTicketActivityList = null;
                TicketModel oUpdateTicketModel = new TicketModel();
              
                  string description = "";
                string splitDescription = "";
                int ticketStatusId = 0;
                var assignedTo = "";

                //Bind ticket details from temp data
                List<TicketOpenCloseModel> ticketDetailsList = new List<TicketOpenCloseModel>();
                ticketDetailsList = objTicketDealerAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus);

                ViewBag.TicketDetailsUpdate = ticketDetailsList;
                foreach (var item in ticketDetailsList)
                {
                 ViewBag.ticketId = item.TicketIdAlias;
                  if (item.TicketIdAlias.Contains("P"))
                  {
            ViewBag.VehicleType = "EPS";
          }
                  else
          {
            ViewBag.VehicleType = item.VehicleType;
          }
            ViewBag.VRegistrationNo = item.VehicleRegisterNumber;
                    ViewBag.ticketDefaultSla = item.DefaultSlaTime;
                    ViewBag.TicketStatus = item.TicketStatus;
                    ViewBag.OpportunityLossReason = item.OpportunityLossReason;
                    ViewBag.ChassisNo = item.ChassisNumber;
                    ViewBag.OdometerReading = item.OdoMeter;
                    
                    ViewBag.PreviousOdometerReading = item.PreviousOdometerReading;
                    ticketStatusId = item.TicketStatus;
                    assignedTo = item.AssignedTo;

                    if (item.SuggestionComment == null)
                    {
                        description = "";
                    }
                    else
                    {
                        description = item.SuggestionComment.ToString();
                    }

                    //remove new line or new row tags from string
                    string[] splitDescriptionArr = description.Split('\r', '\n');

                    foreach (string descriptionString in splitDescriptionArr)
                    {
                        splitDescription += descriptionString;
                    }
                    ViewBag.DescriptionMultiline = splitDescription;
                    oUpdateTicketModel.SuggestionComment = splitDescription;
                }

                //Get ticket status list
                List<TicketStatus> oTicketStatusList = objTicketDealerAdministrationRepository.GetTicketStatusList().OrderBy(o => o.SequenceNo).ToList();
                //oTicketStatusList.re

                oTicketStatusList.Remove(oTicketStatusList.Single(s => s.Id == 8));
                //Check if ticket is closed
                if (ticketStatusId == 5 || ticketStatusId == 7)
                {
                    oTicketStatusList.RemoveRange(0, 4);
                    oTicketStatusList.RemoveAt(2);
                    if (ticketStatusId == 5)
                    {
                        oTicketStatusList.RemoveAt(1);
                    }
                    else
                    {
                        oTicketStatusList.RemoveAt(0);
                    }
                    ViewBag.TicketStatusList = oTicketStatusList;
                }
                //else if ticket is declined
                else if (ticketStatusId == 6)
                {
                    oTicketStatusList.RemoveRange(0, 7);
                    ViewBag.TicketStatusList = oTicketStatusList;
                }
                //else if ticket is in open state(1=New, 2=assign, 3=In progress, 4=Pre closure)
                else if (ticketStatusId == 9)
                {

                    ViewBag.TicketStatusList = oTicketStatusList.Where(r => r.Id == 3 || r.Id == 4).ToList(); ;
                }
                else
                {
                    var removeLessThanSelectedStatus = oTicketStatusList.Where(r => r.Id < ticketStatusId).ToList();
                    var removeCloseStatus = oTicketStatusList.Where(r => r.Id == 5).FirstOrDefault();
                    var removeOpportunityLostStatus = oTicketStatusList.Where(r => r.Id == 7).FirstOrDefault();

                    foreach (var item in removeLessThanSelectedStatus)
                    {
                        oTicketStatusList.Remove(item);
                    }
                    oTicketStatusList.Remove(removeCloseStatus);
                    oTicketStatusList.Remove(removeOpportunityLostStatus);

                    //added on 26-03-2020(to show decline status to dealer only when status == assigned)
                    //if (assignedTo == "dealer" && ticketStatusId != 2)
                    if (assignedTo == "dealer" || assignedTo == "van")
                    {
                        var removeDecline = oTicketStatusList.Where(r => r.Id == 6).FirstOrDefault();
                        if (removeDecline != null)
                        {
                            oTicketStatusList.Remove(removeDecline);
                        }
                    }
                    else
                    {
                        if (ticketStatusId > 1 && ticketStatusId != 2)
                        {
                            var removeDecline = oTicketStatusList.Where(r => r.Id == 6).FirstOrDefault();
                            if (removeDecline != null)
                            {
                                oTicketStatusList.Remove(removeDecline);
                            }
                        }

                        else
                        {
                            // hiding status NEW for VAN tickets
                            var removeNew = oTicketStatusList.Where(r => r.Id == 1).FirstOrDefault();
                            if (removeNew != null)
                            {
                                oTicketStatusList.Remove(removeNew);
                            }
                        }
                    }

                    var tripStartObj = oTicketStatusList.Where(w => w.Id == 9).FirstOrDefault();
                    if (tripStartObj != null)
                    {
                        oTicketStatusList.Remove(tripStartObj);
                    }

                    var tripEndObj = oTicketStatusList.Where(w => w.Id == 8).FirstOrDefault();
                    if (tripEndObj != null)
                    {
                        oTicketStatusList.Remove(tripEndObj);
                    }

                    ViewBag.TicketStatusList = oTicketStatusList;
                }

                //Get opportunity lost reason
                List<OpportunityLostReasonsModel> oOpportunityLostReasonList = objDropDownDataRepository.GetOpprtunityLostReasonsList();
                ViewBag.OpportunityLostReasonList = oOpportunityLostReasonList;
                //Get opportunity lost reason
                oOpportunityLostReasonList = objDropDownDataRepository.GetAllDelayedReasonMorethan24Hrs();
                ViewBag.ReasonForcloseTicketmorethan24Hrs = oOpportunityLostReasonList;
                //Get close tickets activity if ticket status is close
                if (ticketStatus == "close")
                {
                    //close ticket api
                    oCloseTicketActivityList = objTicketDealerAdministrationRepository.GetCloseTicketActivityDetails(ticketId);
                    ViewBag.OpenTicketActivity = null;
                    ViewBag.CloseTicketActivity = oCloseTicketActivityList;

                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return PartialView();
                }
                //else get open tickets activity
                else
                {
                    //open ticket api
                    oOpenTicketActivityList = objTicketDealerAdministrationRepository.GetOpenTicketActivityDetails(ticketId);
                    ViewBag.OpenTicketActivity = oOpenTicketActivityList;
                    ViewBag.CloseTicketActivity = null;

                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return PartialView();
                }

            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_ShowTicketActivityOpenClose", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region Update Ticket Status

        /// <summary>
        /// Update ticket status
        /// </summary>
        /// <param name="model">Ticket model</param>
        /// <returns>returns json success true or false</returns>
        [HttpPost]
        public ActionResult TicketAdministration_UpdateTicketOpenClose(TicketModel model)
        {
            objLog.AddLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                TicketModel oUpdateTicketModel = new TicketModel();

                if (model.AssignedTo == "dealer")
                {

                    oUpdateTicketModel = objTicketDealerAdministrationRepository.UpdateTicketDetails(model);

                    //objLog.AddLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    //objLog.AddLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", oUpdateTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                    if (oUpdateTicketModel.Status.ToString() == "1")
                    {
                        //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return Json(new { success = true, ticketId = model.TicketId, ticketStatus = model.TicketStatus, message = oUpdateTicketModel.Message });
                    }
                    else if (oUpdateTicketModel.Status.ToString() == "2")
                    {
                        //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return Json(new { success = false, message = oUpdateTicketModel.Message });
                    }
                    else
                    {
                        //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        //return Json(new { success = false, message = "update_ticket_failed" });
                        return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["update_ticket_failed"]) });
                    }

                }
                else if (model.AssignedTo == "van")
                {
                    if (model.CurrentTicketStatus == 3 || model.CurrentTicketStatus == 9 || model.TicketStatus == 2 || model.TicketStatus == 4)
                    {
                        if (model.CurrentTicketStatus == 9)
                        {
                            model.TicketStatus =9;   //commented existing condition on 03-05-2021
                           // model.TicketStatus = 4;    //added new condition on 03-05-2021
                        }
                       
                        oUpdateTicketModel = objTicketDealerAdministrationRepository.UpdateTicketDetails(model);

                        //objLog.AddLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        //objLog.AddLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", oUpdateTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                        if (oUpdateTicketModel.Status.ToString() == "1")
                        {
                            //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            return Json(new { success = true, ticketId = model.TicketId, ticketStatus = model.TicketStatus, message = oUpdateTicketModel.Message });
                        }
                        else if (oUpdateTicketModel.Status.ToString() == "2")
                        {
                            //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            return Json(new { success = false, message = oUpdateTicketModel.Message });
                        }
                        else
                        {
                            //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            //return Json(new { success = false, message = "update_ticket_failed" });
                            return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["update_ticket_failed"]) });
                        }
                    }
                    else
                    {
                        //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return Json(new { success = false, message = "Please update Van reached status from EOS app for updating comments in “In Progress” Status" });
                        //return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["update_ticket_failed"]) });
                    }
                }
                else
                {
                    //objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = "Please update Van reached status from EOS app for updating comments in “In Progress” Status" });
                    //return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["update_ticket_failed"]) });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_UpdateTicketOpenClose", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

    #endregion
    public JsonResult GetEngineNoByEOSApiSearch(string chassisBySearch)
    {
      objLog.AddLogFile("GetEngineNoByEOSApiSearch", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
      try
      {
        objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
        List<Engine_SRCH_Model> oChassisList = new List<Engine_SRCH_Model>();
        oChassisList = objTicketDealerAdministrationRepository.GetEngineNoByEOSApiSearch(chassisBySearch);

        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        return Json(oChassisList, JsonRequestBehavior.AllowGet);
      }
      catch (Exception ex)
      {
        objLog.ErrorLogFile("GetEngineNoByEOSApiSearch", ex.Message, path, errorlogtf);
        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        throw ex;
      }

    }
    public JsonResult GetChassisNoByEOSApiSearch(string chassisBySearch,string ticketID)
        {
            objLog.AddLogFile("GetChassisNoByEOSpiSearch", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                if (ticketID.Contains("P"))
                {
                  objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                  List<Engine_SRCH_Model> oChassisList = new List<Engine_SRCH_Model>();
                  oChassisList = objTicketDealerAdministrationRepository.GetEngineNoByEOSApiSearch(chassisBySearch);

                  objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                  return Json(oChassisList, JsonRequestBehavior.AllowGet);
                }
                else
                {
                  objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                  List<CHASSIS_SRCH_Model> oChassisList = new List<CHASSIS_SRCH_Model>();
                  oChassisList = objTicketDealerAdministrationRepository.GetChassisNoByEOSApiSearch(chassisBySearch);

                  objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                  return Json(oChassisList, JsonRequestBehavior.AllowGet);
                }
          
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("GetChassisNoByEOSpiSearch", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        // get Odometer by chassis number 
        /// <summary>
        /// Get all vans and dealers list for ticket assignment
        /// </summary>
        /// <param name="chassisBySearch">selected state name</param>
        /// <param name="ticketID">vans and dealers limit</param>
        /// <returns>returns json list of vans and dealers</returns>
        public JsonResult GetOdoMeterBYChassisNo(string chassisNumber, string ticketIDAlias)
        {
            objLog.AddLogFile("GetOdoMeterBYChassisNo", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                CHASSIS_ODOMETER_Model oOdoMeterModel = new CHASSIS_ODOMETER_Model();
                oOdoMeterModel = objTicketDealerAdministrationRepository.GetOdoMeterBYChassisNumber(chassisNumber, ticketIDAlias);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(oOdoMeterModel, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("GetChassisNoByEOSpiSearch", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        #region Reassign Ticket

        /// <summary>
        /// Get partial view as popup window for reassign ticket
        /// </summary>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministration_DealerReassignTicket()
        {
            return PartialView();
        }

        #endregion


        #region Get Dealers Own Vans

        /// <summary>
        /// Get all vans and dealers list for ticket assignment
        /// </summary>
        /// <param name="StateName">selected state name</param>
        /// <param name="limit">vans and dealers limit</param>
        /// <returns>returns json list of vans and dealers</returns>
        public JsonResult GetDealersOwnVan(string StateName, string limit)
        {
            objLog.AddLogFile("TicketAdministrationDealer_GetAllNearestVansDealers", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketDealerAdministrationRepository = new TicketAdministration_DealerRepository();
                List<DealersOwnVanModel> oDealersOwnVanList = new List<DealersOwnVanModel>();
                oDealersOwnVanList = objTicketDealerAdministrationRepository.GetDealersOwnVansList(StateName, limit);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { NearestVansDealers = oDealersOwnVanList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministrationDealer_GetAllNearestVansDealers", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        #endregion

        #region ticket dealer reason view

        /// <summary>
        /// Get view of Kendo window to fill Reason for dealer ticket assignment
        /// </summary>
        /// <returns>partial view</returns>
        public ActionResult Ticket_GetDealerTicketReasonView()
        {
            return PartialView();
        }

        /// <summary>
        /// Get view of Kendo window to fill Reason for dealer ticket re-assignment
        /// </summary>
        /// <returns>partial view</returns>
        public ActionResult Ticket_GetDealerTicketReassignReasonView()
        {
            return PartialView();
        }


        #endregion
    }
}