using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;
using System.Web.Mvc;
using System.ComponentModel.DataAnnotations;

namespace GODATA.Models.Ticket
{

    public class TicketAdministrationModel
    {
        public string s_no { get; set; }
        public string ticket_id { get; set; }
        public string ticket_status { get; set; }
        public string sla { get; set; }
    }

    public class TicketModel
    {
        public string _OdometerReading = "0";

        [Display(Name = "Ticket ID")]
        public string TicketId { get; set; }

        [Required]
        [Display(Name = "Remarks")]
        [DataType(DataType.MultilineText)]
        public string Description { get; set; }
        public List<string> listDescription { get; set; }
        public TicketModel()
        {
            listDescription = new List<string>();

        }
        public string AssignedTo { get; set; }
        public string ReportedVia { get; set; }

        [Display(Name = "Ticket Status")]
        public int TicketStatus { get; set; }
        public int Priority { get; set; }
        public string CustomerScore { get; set; }
        public string CreatedBy { get; set; }
       
        public string LastModifiedBy { get; set; }
        public string LastModifiedTime { get; set; }
        public string BreakdownLocation { get; set; }
        public string BreakdownLongitude { get; set; }
        public string BreakdownLattitude { get; set; }
        public string AssignedToUserId { get; set; }
        public string AssignedToUserLattitude { get; set; }
        public string AssignedToUserLongitude { get; set; }
        public bool Isdeclined { get; set; }
        public string EstimatedTimeForJobCompletion { get; set; }

        [Display(Name = "SLA Time")]
        public int TotalTicketLifecycleTimeSla { get; set; }
        public string EstimatedTimeForJobCompletionSubmitTime { get; set; }
        public string VehicleRegisterNumber { get; set; }
        public string BreakdownLocationLandmark { get; set; }
        public string RouteId { get; set; }
        public string CustomerContactNo { get; set; }
        public string TicketStatusAlias { get; set; }
        public string Token { get; set; }
        public string Status { get; set; }
        public string Message { get; set; }
        public int UtcMinute { get; set; }
        public string RepairCost { get; set; }
        public int DefaultSlaTime { get; set; }
        public string SlaMissedReason { get; set; }

        //[AllowHtml]
        [Required(ErrorMessage = "*")]
        [DataType(DataType.MultilineText)]
        public string SuggestionComment { get; set; }
        public string JobCompleteResponseTime { get; set; }
        public string DefaultCol2 { get; set; }
        public string DefaultCol3 { get; set; }
        //public string Status { get; set; }
        // public object Message { get; set; }


        public string StateName { get; set; }
        public string CityName { get; set; }
        public string CallerLanguage { get; set; }
        public string Warranty { get; set; }
        public string TollFreeeNoSource { get; set; }

        /// <summary>
        /// Get or set Vehicle Tagging like(LMD,BUS,HD)
        /// </summary>
        /// 
        public string VehicleTagging { get; set; }

        public string OpportunityLost { get; set; }
        public string OpportunityLostType { get; set; }

        public string _24HrsReason { get; set; }

        public double? TotalTicketCloseHours { get; set; }
        public string FeedBackAgenName { get; set; }
        public string ReasonBeyond24Hrs { get; set; }
        public string EstimateDistance { get; set; }
        public string KmCovered { get; set; }
        public string CallStatus { get; set; }
        public string TicketIdAlias { get; set; }

        public string OtherRemarks { get; set; }
        public string CreationTime { get; set; }
        public string ticketPrevStatusAliasId { get; set; }

        public string ChassisNo { get; set; }
        public string OdometerReading
        {
            get
            {
                if (string.IsNullOrEmpty(_OdometerReading))
                {
                    _OdometerReading = "";

                } return _OdometerReading;
            }
            set
            {
                if (string.IsNullOrEmpty(_OdometerReading))
                {
                    _OdometerReading = "0.0";

                }
                else
                    _OdometerReading = value;
            }
        }

        public string _previous_odometer_reading = "0";
        public string PreviousOdometerReading 
        {
            get
            {
                if (string.IsNullOrEmpty(_previous_odometer_reading))
                {
                    _previous_odometer_reading = "";

                } return _previous_odometer_reading;
            }
            set
            {
                if (string.IsNullOrEmpty(_previous_odometer_reading))
                {
                    _previous_odometer_reading = "0.0";

                }
                else
                    _previous_odometer_reading = value;
            }
        }

        public string VehicleType { get; set; }

        //added below on 25-11-2020
        public string TicketClosedReason { get; set; }

        public string van_reached_punch_time { get; set; } //added on 23-12-2020

         public DateTime positionDateTime { get; set; }
        //added on 23/06/2021 Telematic insert
        //added by mayuri on 17 july 2025
        public bool IsEPS { get; set; }
        public string EPS_prod_type { get; set; }
    }

    //---------------added on 23-12-2020(start)-----------------------------
    public class VanReachedTimeModel
    {
        public string Token { get; set; }
        public string VanReachedTime { get; set; }
        public string TicketIdAlias { get; set; }
        public string Status { get; set; }
        public string Message { get; set; }

    }
    //---------------added on 23-12-2020 (end)----------------------------------

    public class TicketOpenCloseModel
    {
        public string _OdometerReading = "0";
        public string _CreationTime = "";
        public string TicketId { get; set; }
        public string Description { get; set; }
        public string AssignedTo { get; set; }
        public object ReportedVia { get; set; }
        public int TicketStatus { get; set; }
        public int Priority { get; set; }
        public object CustomerScore { get; set; }
        public string CreatedBy { get; set; }
        public string CreationTime { get { return _CreationTime; } set { _CreationTime = value; } }
        
        public string LastModifiedBy { get; set; }
        public string LastModifiedTime { get; set; }
        public string BreakdownLocation { get; set; }
        public string BreakdownLongitude { get; set; }
        public string BreakdownLattitude { get; set; }
        public string current_lat { get; set; }
        public string current_long { get; set; }
        public string AssignedToUserId { get; set; }
        public string AssignedToUserLattitude { get; set; }
        public string AssignedToUserLongitude { get; set; }
        public bool Isdeclined { get; set; }
        public int EstimatedTimeForJobCompletion { get; set; }
        public int? TotalTicketLifecycleTimeSla { get; set; }
        public string EstimatedTimeForJobCompletionSubmitTime { get; set; }
        public string VehicleRegisterNumber { get; set; }
        public string BreakdownLocationLandmark { get; set; }
        public int RouteId { get; set; }
        public string CustomerContactNo { get; set; }
        public int UsersId { get; set; }
        public string UsersAuthEngineId { get; set; }
        public string UsersUserName { get; set; }
        public string UsersDesignation { get; set; }
        public object UsersObjectId { get; set; }
        public string UsersCity { get; set; }
        public string UsersState { get; set; }
        public object UsersRegion { get; set; }
        public string UsersLanguage { get; set; }
        public string TimezoneInfoDisplayName { get; set; }
        public string UserOrganizationName { get; set; }
        public string UserOrganizationAlias { get; set; }
        public object UserOrganizationCity { get; set; }
        public object UserOrganizationState { get; set; }
        public string UserOrganizationCountry { get; set; }
        public string UserOrganizationRegion { get; set; }
        public string DealerOrVanId { get; set; }
        public string DealerOrVanName { get; set; }
        public string DealerOrVanDefaultLattitude { get; set; }
        public string DealerOrVanDefaultLongitude { get; set; }
        public string DealerOrVanCity { get; set; }
        public string DealerOrVanState { get; set; }
        public string TicketStatusAlias { get; set; }
        public object RepairCost { get; set; }
        public int DefaultSlaTime { get; set; }
        public object SlaMissedReason { get; set; }
        public object SuggestionComment { get; set; }
        public string TicketClosedReason { get; set; }  //added on 25-11-2020
        public object JobCompleteResponseTime { get; set; }
        public string DefaultCol2 { get; set; }
        public string DefaultCol3 { get; set; }
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
        public object OpenCloseStatus { get; set; }
        public string DealerOrServiceEnggContactNumber { get; set; }

        public string ReasonForcloseTicketmorethan24Hrs { get; set; }
        public string RemarkTicketNotClosed24Hours { get; set; }

        public string OpportunityLossReason { get; set; }
        public string EstimatedDistance { get; set; }
        public string ActualDistance { get; set; }
        public string Dealerdealer_name { get; set; }
        public string DealerContactNumber1 { get; set; }
        public string DealerCity { get; set; }
        public string DealerState { get; set; }
        public string ChassisNo { get; set; }
        public string ChassisNumber { get; set; }
        public string VehicleInstallationDate { get; set; }
        public string KmCovered { get; set; }
        public string WM_Name { get; set; }
        public string Dealer_Id { get; set; }
        public string Vehicle_tagging { get; set; }
        public string TicketIdAlias { get; set; }
        /// <summary>
        /// Get or set van device alias
        /// </summary>
        public string Device_Alias { get; set; }

        public string TripStart { get; set; }

        public string TripEnd { get; set; }

        public double? VanKmCovered { get; set; }

        public string ticketPrevStatusAliasId { get; set; }
        public bool CreationTimeMorethan24Hrs
        {
            get
            {
                bool _CreationTimeMorethan24Hrs = false;
                if (_CreationTime != "")
                {
                    DateTime dtNow = DateTime.Parse(_CreationTime);
                    double dtDiff = (DateTime.Now - dtNow).TotalMinutes;
                    if (dtDiff > 1440)
                    {
                        _CreationTimeMorethan24Hrs = true;

                    }
                }
                return _CreationTimeMorethan24Hrs;
            }
        }
        public string OdoMeter
        {
            get
            {
                if (string.IsNullOrEmpty(_OdometerReading))
                {
                    _OdometerReading = "0.0";

                } return _OdometerReading;
            }
            set { _OdometerReading = value; }
        }

        public string _previous_odometer_reading = "0";
        public string PreviousOdometerReading
        {
            get
            {
                if (string.IsNullOrEmpty(_previous_odometer_reading))
                {
                    _previous_odometer_reading = "0.0";

                } return _previous_odometer_reading;
            }
            set { _previous_odometer_reading = value; }
        }
        
        //public double PreviousOdometerReading { get; set; }
        public string VehicleType { get; set; }

        //added on 6-05-2020
        public string FeedbackCallStatus { get; set; }
        //added on 8-05-2020
        public string TollFreeNoSource { get; set; }

        //added on 27/11/2020
        public string vehicle_warranty { get; set; }
        public string vehicle_amc { get; set; }
        public string vehicle_emission_norms { get; set; }
        public string vehicle_sales_date { get; set; }
        public string customer_type { get; set; }
        public string customer_id { get; set; }

       

        //ended on 27/11/2020

        public string van_reached_punched_time { get; set; } //added on 23-12-2020

        public string OTP { get; set; }

    }


    /// <summary>
    /// get all Telematic Details
    /// </summary>
    public class Telematic_Model
    {

        public string status { get; set; }
        public string latitude { get; set; }
        public string longitude { get; set; }
        public string chassis_no { get; set; }
        public DateTime positionDateTime { get; set; }
        public string odometer { get; set; }


    }

    /// <summary>
    /// get all routes 
    /// </summary>
    public class RouteModel
    {
        public int Id { get; set; }
        public string Name { get; set; }
        public string Alias { get; set; }
        public object Tagging { get; set; }
        public object SlaTime { get; set; }
        public object Token { get; set; }
        public object Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
    }

    public class CustomerModel
    {
        private string _thirdPartyInfoupdatedornot = "false";
        public string CustomerId { get; set; }

        //added on 6-07-2020
        [Display(Name = "Kam User")]
        public string KamUser { get; set; }

        //-------- vehicle details -----------//

        //[Required(ErrorMessage = "*")]
        [Display(Name = "Registration Number")]
        public string VehicleRegistrationNumber { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Model No.")]
        public string VehicleModelNumber { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Product Variant")]
        public string CustomerVehicleModelTagging { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Chassis No.")]
        public string VehicleNumberPlate { get; set; }
    [Required(ErrorMessage = "*")]
    [Display(Name = "Engine No.")]
       public string Engine_no { get; set; }

    [Required(ErrorMessage = "*")]
    [Display(Name = "Breakdown Reason")]
    public string nature_of_problem_creation_eps { get; set; }

    [Display(Name = "Vehicle Type")]
        public string VehicleType { get; set; }

        //for insert date
        //[Required(ErrorMessage = "*")]
        [Display(Name = "Vehicle Installation Date")]
        public string InstallationDate { get; set; }

        //to get date
        [Display(Name = "Vehicle Installation Date")]
        public string VehicleInstallationDate { get; set; }
        //-------- owner details -----------//

        [Required(ErrorMessage = "*")]
        [RegularExpression(@"^\(?([0-9]{3})\)?[-. ]?([0-9]{3})[-. ]?([0-9]{4})$", ErrorMessage = "Please enter correct format")] //Entered phone format is not valid.
        [Display(Name = "Contact No.")]
        public string CustomerOwnerMobileNo1 { get; set; }

        [Required(ErrorMessage = "*")]
        //[RegularExpression(@"^[a-zA-Z\s\.]+$", ErrorMessage = "Please enter correct format")] //Only alphabets, dots and spaces are allowed
        //[RegularExpression(@"^[A-Za-z\s]{1,}[\.]{0,1}[A-Za-z\s]{0,}$", ErrorMessage = "Please enter correct format")] //Only alphabets, dot and spaces are allowed
        //[RegularExpression(@"^[a-zA-Z ]+$", ErrorMessage = "Please enter correct format")] //Only alphabets and spaces are allowed
        [Display(Name = "Name")]
        public string CustomerOwnerName { get; set; }

        /// <summary>
        /// Get or set CustomerEmailId
        /// </summary>
        //[Required(ErrorMessage = "*")]
        [Display(Name = "Email Id")]
        [RegularExpression("^[A-Za-z0-9._+\\-\\']+@[A-Za-z0-9.\\-]+\\.[A-Za-z]{2,}$", ErrorMessage = "Please enter correct email address.")]
        public string CustomerOwnerEmailId { get; set; }

        /// Get or set CustomerAddress
        /// </summary>
        //[Required(ErrorMessage = "*")]
        [Display(Name = "Address")]
        public string CustomerOwnerAddress { get; set; }

        /// <summary>
        /// Get or set CustomerState
        /// </summary>
        [Required(ErrorMessage = "*")]
        [Display(Name = "State")]
        public string CustomerOwnerState { get; set; }

        public string CustomerOwnerStateName { get; set; }

        /// <summary>
        /// Get or set CustomerCity
        /// </summary>
        [Required(ErrorMessage = "*")]
        [Display(Name = "City")]
        public string CustomerOwnerCity { get; set; }

        //---------- customer details -------------//


        [Required(ErrorMessage = "*")]
        [RegularExpression(@"^\(?([0-9]{3})\)?[-. ]?([0-9]{3})[-. ]?([0-9]{4})$", ErrorMessage = "Please enter correct format")]
        [Display(Name = "Contact No.")]
        public string CustomerMobileNumber1 { get; set; }

        [Required(ErrorMessage = "*")]
        //[RegularExpression(@"^[a-zA-Z ]+$", ErrorMessage = "Please enter correct format")]^[a-zA-Z\s\.]+$
        //[RegularExpression(@"^[a-zA-Z\s\.]+$", ErrorMessage = "Please enter correct format")] //Only alphabets, dots and spaces are allowed
        //[RegularExpression(@"^[A-Za-z\s]{1,}[\.]{0,1}[A-Za-z\s]{0,}$", ErrorMessage = "Please enter correct format")] //Only alphabets, dot and spaces are allowed
        [Display(Name = "Name")]
        public string CustomerCustomerName { get; set; }

        //[Required(ErrorMessage = "*")]
        [Display(Name = "Email Id")]
        [RegularExpression("^[A-Za-z0-9._+\\-\\']+@[A-Za-z0-9.\\-]+\\.[A-Za-z]{2,}$", ErrorMessage = "Please enter correct email address.")]
        public string CustomerEmailId { get; set; }

        //[Required(ErrorMessage = "*")]
        [Display(Name = "Address")]
        public string CustomerAddress { get; set; }


        [Display(Name = "State")]
        public string CustomerState { get; set; }

        public string CustomerStateName { get; set; }


        [Display(Name = "City")]
        public string CustomerCity { get; set; }


        [Display(Name = "Customer Alias")]
        public string CustomerAlias { get; set; }

        [Display(Name = "Contact Number2")]
        public string CustomerMobileNumber2 { get; set; }

        [Display(Name = "Contact Number3")]
        public string CustomerMobileNumber3 { get; set; }

        [Display(Name = "Owner Alias")]
        public string CustomerOwnerAlias { get; set; }


        [Display(Name = "Owner Contact Number")]
        public string CustomerOwnerMobileNo2 { get; set; }

        [Display(Name = "Owner Contact Number2")]
        public string CustomerOwnerMobileNo3 { get; set; }


        public string CustomerVehicleCustomerId { get; set; }

        public string CustomerVehicleVehicleId { get; set; }

        public string CustomerVehicleModelId { get; set; }

        public string CustomerVehicleModelName { get; set; }
        public bool CustomerVehicleIsOwnwer { get; set; }

        public string VehicleId { get; set; }


        //--------- only for customer details list ------//
        public object UtcMinute { get; set; }
        public object TicketNo { get; set; }
        public string CustomerName { get; set; }
        public string CustomerMobile1 { get; set; }
        public object CustomerMobile2 { get; set; }
        public object CustomerMobile3 { get; set; }

        //------------------- end ----------------------//

        public string Token { get; set; }
        public string Status { get; set; }
        public string Message { get; set; }

        /// <summary>
        /// for checking radio button selection
        /// </summary>
        public string selection { get; set; }

        public string thirdPartyInfoupdatedornot
        {
            get
            {
                if (_thirdPartyInfoupdatedornot.ToLower() == "on")
                {
                    _thirdPartyInfoupdatedornot = "true";

                }

                return _thirdPartyInfoupdatedornot;
            }
            set { _thirdPartyInfoupdatedornot = value; }
        }


       
        /// Get or set CustomerType
        /// </summary>
        public string CustomerType { get; set; }
        public string Id { get; set; }
        public string RegistrationNumber { get; set; }

    }

    public class CustomerNameModel
    {
        public List<CustomerModel> customerName { get; set; }
    }

    public class CustomerOwnerModel
    {
        public string CustomerId { get; set; }
        public string CustomerCustomerName { get; set; }
        public string CustomerAlias { get; set; }
        public string CustomerMobileNumber1 { get; set; }
        public object CustomerMobileNumber2 { get; set; }
        public object CustomerMobileNumber3 { get; set; }
        public string CustomerAddress { get; set; }
        public string CustomerEmailId { get; set; }
        public string CustomerCity { get; set; }
        public string CustomerState { get; set; }
        public string CustomerVehicleCustomerId { get; set; }
        public string CustomerVehicleVehicleId { get; set; }
        public bool CustomerVehicleIsOwner { get; set; }
        public string VehicleId { get; set; }
        public string VehicleRegistrationNumber { get; set; }
        public string VehicleNumberPlate { get; set; }
        public string VehicleModelNumber { get; set; }
        public string CustomerVehicleModelId { get; set; }
        public object CustomerVehicleModelName { get; set; }
        public string CustomerVehicleModelTagging { get; set; }
        public object InIsOwner { get; set; }
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public string CustomerType { get; set; }  //added on 15-01-2021
        public string Id { get; set; }  //added on 15-01-2021
    }

    public class VehicleModel
    {
        public string Id { get; set; }
        public string RegistrationNo { get; set; }
        public string VehicleNumberPlate { get; set; }
        public string ModelNumber { get; set; }
        public bool Isdeleted { get; set; }
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public string VehicleType { get; set; }
        public string VehicleInstallationDate { get; set; }
        public DateTime VehicleInstallationDate1 { get; set; }
    }

    public class VehicleModelModel
    {
        //public string VehicleTypeId { get; set; }
        //public object VehicleTypeName { get; set; }
        //public string VehicleTypeTagging { get; set; }


        public object Token { get; set; }
        public string VehicleTypeId { get; set; }
        public string VehicleTypeName { get; set; }
        public string VehicleTypeTagging { get; set; }
        public object Status { get; set; }
        public object Message { get; set; }
        public object Operation { get; set; }
        public bool IsDeleted { get; set; }

        public string udanVehicleProductId { get; set; }


        public string udanVehicleProductName { get; set; }
    }

    public class VehicleTypeModel
    {
        public int Id { get; set; }
        public string ReasonName { get; set; }
        public string ReasonAlias { get; set; }
        public string TypeId { get; set; }
        public string TypeAlias { get; set; }
    }

    public class CustomerVehicleModel
    {
        /// <summary>
        /// Get or set token
        /// </summary>
        public string Token { get; set; }
        public int? Status { get; set; }
        public int? UtcMinute { get; set; }
        public string Message { get; set; }

        public string TicketNo { get; set; }
        public string CustomerId { get; set; }
        public string CustomerName { get; set; }
        public string CustomerAlias { get; set; }
        /// <summary>
        /// Get or set CustomerMobile1
        /// </summary>
        public string CustomerMobile1 { get; set; }   /// <summary>
        /// Get or set CustomerMobile2
        /// </summary>
        public string CustomerMobile2 { get; set; }   /// <summary>
        /// Get or set CustomerMobile3
        /// </summary>
        public string CustomerMobile3 { get; set; }   /// <summary>
        /// Get or set CustomerAddress
        /// </summary>
        public string CustomerAddress { get; set; }   /// <summary>
        /// Get or set CustomerEmailId
        /// </summary>
        public string CustomerEmailId { get; set; }   /// <summary>
        /// Get or set CustomerCity
        /// </summary>
        public string CustomerCity { get; set; }   /// <summary>
        /// Get or set CustomerState
        /// </summary>
        public string CustomerState { get; set; }   /// <summary>
        /// Get or set CustomerVehicleCustomerId
        /// </summary>
        public string CustomerVehicleCustomerId { get; set; }   /// <summary>
        /// Get or set CustomerVehicleVehicleId
        /// </summary>
        public string CustomerVehicleVehicleId { get; set; }

        /// Get or set CustomerVehicleIsOwnwer
        /// </summary>
        public Boolean? CustomerVehicleIsOwnwer { get; set; }

        /// Get or set VehicleId
        /// </summary>
        public string VehicleId { get; set; }

        /// Get or set VehicleRegistrationNumber
        /// </summary>
        public string VehicleRegistrationNumber { get; set; }

        /// Get or set VehicleNumberPlate
        /// </summary>
        public string VehicleNumberPlate { get; set; }

        /// Get or set VehicleModelNumber
        /// </summary>
        public string VehicleModelNumber { get; set; }




    }


    public class EscalationLevelList
    {
        public string DelaerId { get; set; }
        [Display(Name = "Manager Name")]
        public string ManagerName { get; set; }
        [Display(Name = "Manager Level")]
        public string ManagerLevel { get; set; }
        [Display(Name = "Manager Contact No.")]
        public string ManagerPhoneNo { get; set; }
        public string VehicleType { get; set; }
    }

    public class EscalationMemberLevel
    {
        public object Message { get; set; }
        public string Status { get; set; }
        public List<EscalationLevelList> EscalationLevelList { get; set; }
    }

    //public class TicketOpenModel
    //{
    //    public String Token { get; set; }

    //    public string Status { get; set; }

    //    public string Message { get; set; }

    //    public string Id { get; set; }

    //    public string Description { get; set; }

    //    public string AssignedTo { get; set; }

    //    public string ReportedVia { get; set; }

    //    public int? TicketStatus { get; set; }

    //    public int? Priority { get; set; }

    //    public string CutomerScore { get; set; }

    //    public string CreatedBy { get; set; }

    //    public string CreationTime { get; set; }

    //    public string LastModifiedBy { get; set; }

    //    public string LastModifiedTime { get; set; }

    //    public string BreakDownLocation { get; set; }

    //    public string BreackDownLongitude { get; set; }

    //    public string BreackDownLatitude { get; set; }

    //    public string AssignedToUserId { get; set; }

    //    public string AssignedToUserLongitude { get; set; }

    //    public string AssignedToUserLatitude { get; set; }

    //    public Boolean? IsDeclined { get; set; }

    //    public int? EstimatedTimeForJobComplition { get; set; }

    //    public int? TotalTicketLifeCycleTimeSlab { get; set; }

    //    public string EstimatedTimeForJobComplitionSubmitTime { get; set; }

    //    public string VehicleRegistrationNo { get; set; }

    //}

    //public class TicketCloseModel
    //{
    //    public String Token { get; set; }

    //    public string Status { get; set; }

    //    public string Message { get; set; }

    //    public string Id { get; set; }

    //    public string Description { get; set; }

    //    public string AssignedTo { get; set; }

    //    public string ReportedVia { get; set; }

    //    public int? TicketStatus { get; set; }

    //    public int? Priority { get; set; }

    //    public string CutomerScore { get; set; }

    //    public string CreatedBy { get; set; }

    //    public string CreationTime { get; set; }

    //    public string LastModifiedBy { get; set; }

    //    public string LastModifiedTime { get; set; }

    //    public string BreakDownLocation { get; set; }

    //    public string BreackDownLongitude { get; set; }

    //    public string BreackDownLatitude { get; set; }

    //    public string AssignedToUserId { get; set; }

    //    public string AssignedToUserLongitude { get; set; }

    //    public string AssignedToUserLatitude { get; set; }

    //    public Boolean? IsDeclined { get; set; }

    //    public int? EstimatedTimeForJobComplition { get; set; }

    //    public int? TotalTicketLifeCycleTimeSlab { get; set; }

    //    public string EstimatedTimeForJobComplitionSubmitTime { get; set; }

    //    public string VehicleRegistrationNo { get; set; }
    //}

    //public class CustomerTicketHistory
    //{
    //    public string Status { get; set; }

    //    public string Message { get; set; }

    //    public List<TicketOpenModel> ListOpenTicket { get; set; }

    //    public List<TicketCloseModel> ListCloseTicket { get; set; }
    //}

    public class TicketStatus
    {
        public Int64? Id { get; set; }

        public string Alias { get; set; }

        public int? SequenceNo { get; set; }

        public string StatusName { get; set; }

        public string Status { get; set; }

        public string Token { get; set; }

        public String Message { get; set; }
    }

    public class VanDealerModel
    {
        public object UserId { get; set; }
        public object StateName { get; set; }
        public object Limit { get; set; }
        public string DealerVanId { get; set; }
        public string DealerVanName { get; set; }
        public string DealerVanLattitude { get; set; }
        public string DealerVanLongitude { get; set; }
        public string DealerVanCity { get; set; }
        public string DealerVanState { get; set; }
        public string DeviceAlias { get; set; }
        public int NoOfAssignedTicket { get; set; }
        public string RemainingTime { get; set; }
        public string Type { get; set; }
        public string DeviceStatus { get; set; }
        public object Token { get; set; }
        public object Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
        /// <summary>
        /// Get or set dealer van id
        /// </summary>
        public string DealerSCode { get; set; }
        /// <summary>
        /// Get or set dealer van id
        /// </summary>
        public string DealerOrVanContactNo { get; set; }
    }

    /// <summary>
    /// get open tickets activity
    /// </summary>
    public class OpenTicketActivityDetails
    {
        public object TicketId { get; set; }
        public string Id { get; set; }
        public string ActivityTicketsOpenCreatedBy { get; set; }
        public string ActivityTicketsOpenCreationTime { get; set; }
        public string Remarks { get; set; }
        public string TicketStatusAlias { get; set; }
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
    }

    /// <summary>
    /// get close tickets activity
    /// </summary>
    public class CloseTicketActivityDetails
    {
        public object TicketId { get; set; }
        public string TicketsClosedId { get; set; }
        public string ActivityTicketsCloseCreatedBy { get; set; }
        public string ActivityTicketsCloseCreationTime { get; set; }
        public string Remarks { get; set; }
        public string TicketStatusAlias { get; set; }
        public object Token { get; set; }
        public object Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
    }

    #region feedback model

    public class FeedbackSuggestionComplaintModel
    {
        public int Id { get; set; }
        public string ReasonName { get; set; }
        public string ReasonAlias { get; set; }
        public string TypeId { get; set; }
        public string TypeAlias { get; set; }
    }

    public class FeedBackModelOld
    {
        public string Token { get; set; }
        public string Status { get; set; }
        public string Message { get; set; }
        public string TicketId { get; set; }
        public string ReasonMoreThan24Hrs { get; set; }
        public string CallStatus { get; set; }
        public string SuggestionComplaint { get; set; }
        public string Complaint { get; set; }
        public string FeedBackEaseOfGettingCall { get; set; }
        public string FeedBackResponseOfCallCenter { get; set; }
        public string FeedBackTimelyUpdationByDealer { get; set; }
        public string FeedBackTotalRepairTime { get; set; }
        public string FeedBackEosCharges { get; set; }
        public string FeedBackOverAllExperience { get; set; }
        public string OtherRemark { get; set; }
        public string FeedBackagent { get; set; }
        public string CreationTime { get; set; }
        public int UtcMinute { get; set; }
    }

    public class FeedBackModel
    {
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public string TicketId { get; set; }
        [Display(Name = "Reason for more than 24 Hours")]
        public string ReasonMoreThan24Hrs { get; set; }
        [Display(Name = "Call Status")]
        public string CallStatus { get; set; }

        [Display(Name = "Suggestion")]
        public string SuggestionComplaint { get; set; }
        public string FeedBackEaseOfGettingCall { get; set; }
        public string FeedBackResponseOfCallCenter { get; set; }
        public string FeedBackTimelyUpdationByDealer { get; set; }
        public string FeedBackTotalRepairTime { get; set; }
        public string FeedBackEosCharges { get; set; }
        public string FeedBackOverAllExperience { get; set; }
        public string OtherRemark { get; set; }
        public string FeedBackagent { get; set; }
        public string CreationTime { get; set; }
        public int UtcMinute { get; set; }
        [Display(Name = "Complaint")]
        public string Complaint { get; set; }
        public string State { get; set; }
        public string City { get; set; }
        public string CallerLanguage { get; set; }
        public string Warranty { get; set; }
        public string TollFreeNoSource { get; set; }
        public string OpportunityLoss { get; set; }


        [Display(Name = "Suggestion")]
        //public List<string> SuggestionComplaintList { get; set; }
        public string[] SuggestionComplaintList { get; set; }

        [Display(Name = "Complaint")]
        //public List<string> ComplaintList { get; set; }
        public string[] ComplaintList { get; set; }

        public string otherSuggestion { get; set; }
        public string otherComplaint { get; set; }
        public string otherCallStatus { get; set; }
        public List<FeedbackHistoryList> feedbackHistoryList { get; set; }

        //added on 28-04-2020 for single feedback question
        public string FeedbackCustomerSatisfaction { get; set; }

         [Required(ErrorMessage = "*")]
        [Display(Name = "Select Any Option")]
        public string CustomerNotSatisfiedOptions { get; set; }

        [Display(Name = "CustomerNotSatisfied")]
        public string[] CustomerNotSatisfiedQuestionsList { get; set; }

        public string IsSatisfied { get; set; }
        public bool? IsCustomerSatisfied { get; set; }
        public string SelectedOption { get; set; }
        public string SelectedReason { get; set; }

         [Required(ErrorMessage = "*")]
        [Display(Name = "Reason")]
        public string CustomerNotSatisfiedComment { get; set; }

    public string[] FeedBackReasons { get; set; }

  }

    public class FeedbackHistoryList
    {
        public string TicketId { get; set; }
        public string CreatedBy { get; set; }
        public string CreationTime { get; set; }
        public string CallStatus { get; set; }
        public object Remarks { get; set; }
        //added on 30-04-2020
        public string FeedbackAgent { get; set; }
        public string IsSatisfied { get; set; }
        public string SelectedOption { get; set; }
        public string SelectedReason { get; set; }
    }

 

    #endregion



    #region Manage Escalation



    /// <summary>
    /// Class contains Escalation Matrix status and details
    /// </summary>
    public class EscalationModel : EscalationMatrix
    {
        /// <summary>
        /// Get or Set Token
        /// </summary>
        public string Token { get; set; }
        /// <summary>
        /// Get or Set Message
        /// </summary>
        public string Message { get; set; }
        /// <summary>
        /// Get or Set Status
        /// </summary>
        public string Status { get; set; }
        /// <summary>
        /// Get or Set Action(what operation want to perform)
        /// </summary>
        public string Action { get; set; }
        /// <summary>
        /// Get or set  Limit
        /// </summary>
        public int? Limit { get; set; }

        /// <summary>
        /// Get or set OffSet
        /// </summary>
        public int? OffSet { get; set; }

        /// <summary>
        /// Get or set
        /// </summary>
        public int TicketCount { get; set; }

        /// <summary>
        /// Get or set
        /// </summary>
        public string Condition { get; set; }

        /// <summary>
        /// Get or Set List of Escalation Matrix
        /// </summary>
        public List<EscalationMatrix> EscalationMatrixList { get; set; }
    }



    public class EscalationMatrix
    {
        public string id { get; set; }

        public string _editEscalationAll = "0";
        [Required(ErrorMessage = "*")]
        [Display(Name = "Manager Name")]
        public string manager_name { get; set; }

        //[Required]
        [Display(Name = "Region")]
        public string region_name { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Organization")]
        public int? organization_id { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "City")]
        public string city { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "State")]
        public string state { get; set; }

        //[Required]
        //[Display(Name = "Manager Name")]
        public string StateName { get; set; }

        //[Required]
        [Display(Name = "SCode")]
        public string dealer_name_id { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Dealer (SCode)")]
        public string dealer_name { get; set; }

        [Display(Name = "Dealer (SCode)")]
        public string sDlrNamewithDealerId
        {
            get
            {
                if (Convert.ToString(dealer_name_id) == "" || Convert.ToString(dealer_name_id) == null)
                    return dealer_name;
                else
                    return dealer_name + " (" + dealer_name_id + ")";
            }
        }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Manager Level")]
        public string manager_level { get; set; }

        //[Required]
        [Display(Name = "Blind Spot")]
        public string blind_spot { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Email Address")]
        public string emails { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Contact No.")]
        //[RegularExpression(@"^\(?([0-9]{3})\)?[-. ]?([0-9]{3})[-. ]?([0-9]{4})$", ErrorMessage = "Please enter correct format")] //Entered phone format is not valid.
        public string phones { get; set; }

        [Required(ErrorMessage = "*")]
        [Display(Name = "Product Variant")]
        public string van_type { get; set; }

        //[Required]
        [Display(Name = "Van Not Move(In Min)")]
        public int? alarm_age { get; set; }

        //[Required]
        [Display(Name = "Notification Type")]
        public string notification_type { get; set; }

        //[Required]
        [Display(Name = "SLA Not Met(In Min)")]
        public int? alarm_age_sla_not_met { get; set; }

        //[Required]
        [Display(Name = "Ticket Not Closed(In Min)")]
        public int? alarm_age_ticket_not_closed { get; set; }

        //[Required]
        [Display(Name = "Van Not Live(In Min)")]
        public int? alarm_age_van_not_live { get; set; }

        //[Required]
        [Display(Name = "Organization Name")]
        public string organization_name { get; set; }

        //[Required]
        //[Display(Name = "Manager Name")]
        public string EmailType { get; set; }

        //[Required]
        //[Display(Name = "Manager Name")]
        public string SMSType { get; set; }

        //[Required]
        [Display(Name = "Eicher Promise(In Min)")]
        public int? alarm_age_eicher_promise_48hrs { get; set; }

        /// <summary>
        /// old contact nos
        /// </summary>
        public string oldContactNo { get; set; }

        public List<string> VehicleTaggingList { get; set; }
        /// <summary>
        /// Get or Set Organization Name
        /// </summary>
        public string customer_group { get; set; }
        /// <summary>
        /// Get or Set Alarm Age Van Not Live(in min)
        /// </summary>
        public string vehicle_model_name { get; set; }
        /// <summary>
        /// Get or Set Alarm Age Van Not Live(in min)
        /// </summary>
        public string vehicle_registration_number { get; set; }
        /// <summary>
        /// Get or Set Alarm Age Van Not Live(in min)
        /// </summary>
        public string action_escalation { get; set; }
        [Display(Name = "Replace for All")]
        public string editEscalationAll
        {
            get
            {
                if (_editEscalationAll.ToLower() == "on")
                {
                    _editEscalationAll = "1";

                }
                


                return _editEscalationAll;
            }
            set { _editEscalationAll = value; }
        }
    }



    #endregion

    #region Dealer List Model

    public class DealerListOrganizationWise
    {
        public object Id { get; set; }
        public string DealerId { get; set; }
        public int DealerOrganizationId { get; set; }
        public string DealerDealerName { get; set; }
        public string DealerCity { get; set; }
        public string DealerState { get; set; }
        public string DealerDealerDefaultLattitude { get; set; }
        public string DealerDealerDefaultLongitude { get; set; }
        public object DealerContactNo { get; set; }
        public object DealerContactNo2 { get; set; }
        public object Status { get; set; }
        public string DealerOrgName { get; set; }
        public string OrgPath { get; set; }
        public string Region { get; set; }
        public bool IsDeleted { get; set; }
        public object Message { get; set; }
        public object Token { get; set; }

        public string sDlrNamewithDealerId
        {
            get
            {
                if (Convert.ToString(DealerId) == "" || Convert.ToString(DealerId) == null)
                    return DealerDealerName;
                else
                    return DealerDealerName + " (" + DealerId + ")";
            }
        }
    }

    #region dealer list for dealer wise dashboard

    /// <summary>
    /// This class contain dealer details properties for dealer wise dashboard.
    /// </summary>
    public class DealerUserIdList
    {
        public int? Id { get; set; }
        /// <summary>
        /// get or set Dealer Id
        /// </summary>
        public string DealerId { get; set; }
        /// <summary>
        /// get or set Dealer Organization Id
        /// </summary>
        public int? DealerOrganizationId { get; set; }
        /// <summary>
        /// get or set Dealer Name
        /// </summary>
        public string DealerDealerName { get; set; }
        /// <summary>
        /// get or set Dealer City
        /// </summary>
        public string DealerCity { get; set; }
        /// <summary>
        /// get or set Dealer State
        /// </summary>
        public string DealerState { get; set; }
        /// <summary>
        /// get or set Dealer Defaul tLattitude
        /// </summary>
        public string DealerDealerDefaultLattitude { get; set; }
        /// <summary>
        /// get or set Dealer Default Longitude
        /// </summary>
        public string DealerDealerDefaultLongitude { get; set; }
        /// <summary>
        /// get or set Dealer Contact No
        /// </summary>
        public string DealerContactNo { get; set; }
        /// <summary>
        /// get or set Dealer Contact No2
        /// </summary>
        public string DealerContactNo2 { get; set; }
        /// <summary>
        /// get or set Status
        /// </summary>
        public string Status { get; set; }
        /// <summary>
        /// get or set Dealer Org Name
        /// </summary>
        public string DealerOrgName { get; set; }
        /// <summary>
        /// get or set Org Path
        /// </summary>
        public string OrgPath { get; set; }
        /// <summary>
        /// get or set Region
        /// </summary>
        public string Region { get; set; }
        /// <summary>
        /// get or set Is Deleted Dealer
        /// </summary>
        public bool? IsDeleted { get; set; }
        /// <summary>
        /// get or set Message
        /// </summary>
        public string Message { get; set; }
        /// <summary>
        /// get or set Token
        /// </summary>
        public string Token { get; set; }
        /// <summary>
        /// get or set Is Deleted Dealer
        /// </summary>
        public Int64? dealer_user_id { get; set; }
        /// <summary>
        /// get or set Message
        /// </summary>
        public string dealer_first_name { get; set; }
        /// <summary>
        /// get or set Token
        /// </summary>
        public string dealer_last_name { get; set; }

        public string sDlrNamewithDealerId
        {
            get
            {
                if (Convert.ToString(DealerId) == "" || Convert.ToString(DealerId) == null)
                    return DealerDealerName;
                else
                    return DealerDealerName + " (" + DealerId + ")";
            }
        }
    }


    #endregion

    #endregion


    #region kam ticket model

    /// <summary>
    /// Model for KAM ticket
    /// </summary>
    public class KamTicketModel
    {
        public object Id { get; set; }
        public string KamTicketId { get; set; }
        public object TicketId { get; set; }
        public object TicketIdAlias { get; set; }
        public string Description { get; set; }
        public object AssignedTo { get; set; }
        public object ReportedVia { get; set; }
        public object TicketStatus { get; set; }
        public int Priority { get; set; }
        public object CustomerScore { get; set; }
        public string CreatedBy { get; set; }
        public string CreationTime { get; set; }
        public object LastModifiedBy { get; set; }
        public string LastModifiedTime { get; set; }
        public string BreakdownLocation { get; set; }
        public string BreakdownLongitude { get; set; }
        public string BreakdownLattitude { get; set; }
        public object AssignedToUserId { get; set; }
        public object AssignedToUserLattitude { get; set; }
        public object AssignedToUserLongitude { get; set; }
        public bool Isdeclined { get; set; }
        public object EstimatedTimeForJobCompletion { get; set; }
        public int TotalTicketLifecycleTimeSla { get; set; }
        public string EstimatedTimeForJobCompletionSubmitTime { get; set; }
        public string VehicleRegisterNumber { get; set; }
        public object BreakdownLocationLandmark { get; set; }
        public string BreakdownLocationState { get; set; }
        public string BreakdownLocationCity { get; set; }
        public int RouteId { get; set; }
        public string CustomerContactNo { get; set; }
        public object UsersId { get; set; }
        public object UsersAuthEngineId { get; set; }
        public object UsersUserName { get; set; }
        public object UsersDesignation { get; set; }
        public object UsersObjectId { get; set; }
        public object UsersCity { get; set; }
        public object UsersState { get; set; }
        public object UsersRegion { get; set; }
        public object UsersLanguage { get; set; }
        public object TimezoneInfoDisplayName { get; set; }
        public object UserOrganizationName { get; set; }
        public object UserOrganizationAlias { get; set; }
        public object UserOrganizationCity { get; set; }
        public object UserOrganizationState { get; set; }
        public object UserOrganizationCountry { get; set; }
        public object UserOrganizationRegion { get; set; }
        public object DealerOrVanId { get; set; }
        public object DealerOrVanName { get; set; }
        public object DealerOrVanDefaultLattitude { get; set; }
        public object DealerOrVanDefaultLongitude { get; set; }
        public object DealerOrVanCity { get; set; }
        public object DealerOrVanState { get; set; }
        public object TicketStatusAlias { get; set; }
        public object RepairCost { get; set; }
        public int DefaultSlaTime { get; set; }
        public object SlaMissedReason { get; set; }
        public object SuggestionComment { get; set; }
        public object JobCompleteResponseTime { get; set; }
        public object DefaultCol2 { get; set; }
        public object DefaultCol3 { get; set; }
        public object Token { get; set; }
        public string Status { get; set; }
        public object Message { get; set; }
        public int UtcMinute { get; set; }
        public object OpenCloseStatus { get; set; }
        public object DealerOrServiceEnggContactNumber { get; set; }
        public object OpportunityLossReason { get; set; }
        public string EstimatedDistance { get; set; }
        public object Dealerdealer_name { get; set; }
        public object DealerContactNumber1 { get; set; }
        public object DealerCity { get; set; }
        public object DealerState { get; set; }
        public object ChassisNo { get; set; }
        public int KmCovered { get; set; }
        public object ActualDistance { get; set; }
        public object WM_Name { get; set; }
        public object Dealer_Id { get; set; }
        public string Vehicle_tagging { get; set; }
        public object Device_Alias { get; set; }
        public string CallerLanguage { get; set; }
        public string Warrenty { get; set; }
        public string TollFreeNoSource { get; set; }
        public string CustomerCustomerName { get; set; }
    }


    #endregion

    #region Dummy ticket model


    /// <summary>
    /// contains properties for customer open tickets
    /// </summary>
    public class DummyOpenTicketDetail
    {
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public Int32 DummyId { get; set; }
        /// <summary>
        /// Get or set ticket id
        /// </summary>
        public string TicketId { get; set; }
        /// <summary>
        /// Get or set ticket id alias
        /// </summary>
        public string TicketIdAlias { get; set; }
        /// <summary>
        /// Get or set description
        /// </summary>
        public string Description { get; set; }
        /// <summary>
        /// Get or set assigned to
        /// </summary>
        public string AssignedTo { get; set; }
        /// <summary>
        /// Get or set reported via
        /// </summary>
        public string ReportedVia { get; set; }
        /// <summary>
        /// Get or set ticket status
        /// </summary>
        public int? TicketStatus { get; set; }
        /// <summary>
        /// Get or set priority
        /// </summary>
        public int? Priority { get; set; }
        /// <summary>
        /// Get or set customer score
        /// </summary>
        public string CustomerScore { get; set; }
        /// <summary>
        /// Get or set created by
        /// </summary>
        public string CreatedBy { get; set; }
        /// <summary>
        /// Get or set creation time
        /// </summary>
        public string CreationTime { get; set; }
        /// <summary>
        /// Get or set last modified by
        /// </summary>
        public string LastModifiedBy { get; set; }
        /// <summary>
        /// Get or set last modified time
        /// </summary>
        public string LastModifiedTime { get; set; }
        /// <summary>
        /// Get or set breakdown location
        /// </summary>
        public string BreakdownLocation { get; set; }
        /// <summary>
        /// Get or set breakdown longitude
        /// </summary>
        public string BreakdownLongitude { get; set; }
        /// <summary>
        /// Get or set breakdown latitude
        /// </summary>
        public string BreakdownLattitude { get; set; }
        /// <summary>
        /// Get or set assigned to user id
        /// </summary>
        public string AssignedToUserId { get; set; }
        /// <summary>
        /// Get or set assigned to user latitude
        /// </summary>
        public string AssignedToUserLattitude { get; set; }
        /// <summary>
        /// Get or set assigned to user longitude
        /// </summary>
        public string AssignedToUserLongitude { get; set; }
        /// <summary>
        /// Get or set IsDeclined bit
        /// </summary>
        public Boolean? Isdeclined { get; set; }
        /// <summary>
        /// Get or set estimated time for job completion
        /// </summary>
        public int? EstimatedTimeForJobCompletion { get; set; }
        /// <summary>
        /// Get or set ticket life cycle time
        /// </summary>
        public int? TotalTicketLifecycleTimeSla { get; set; }
        /// <summary>
        /// Get or set estimated time for job completion submit time
        /// </summary>
        public string EstimatedTimeForJobCompletionSubmitTime { get; set; }
        /// <summary>
        /// Get or set vehicle registration number
        /// </summary>
        public string VehicleRegisterNumber { get; set; }
        /// <summary>
        /// Get or set breakdown landmark
        /// </summary>
        public string BreakdownLocationLandmark { get; set; }
        /// <summary>
        /// Get or set Breakdown state
        /// </summary>
        public string BreakdownLocationState { get; set; }
        /// <summary>
        /// Get or set Breakdown city
        /// </summary>
        public string BreakdownLocationCity { get; set; }
        /// <summary>
        /// Get or set route id
        /// </summary>
        public int? RouteId { get; set; }
        /// <summary>
        /// Get or set customer contact number
        /// </summary>
        public string CustomerContactNo { get; set; }
        /// <summary>
        /// Get or set ticket status alias
        /// </summary>
        public string TicketStatusAlias { get; set; }
        /// <summary>
        /// Get or set repair cost
        /// </summary>
        public string RepairCost { get; set; }
        /// <summary>
        /// Get or set defalut sla time
        /// </summary>
        public int? DefaultSlaTime { get; set; }
        /// <summary>
        /// Get or set sla missed reason
        /// </summary>
        public string SlaMissedReason { get; set; }
        /// <summary>
        /// Get or set suggestion comment
        /// </summary>
        public string SuggestionComment { get; set; }
        /// <summary>
        /// Get or set job complete response time
        /// </summary>
        public string JobCompleteResponseTime { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string DefaultCol2 { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string DefaultCol3 { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string CallerLanguage { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string Warranty { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string TollFreeNoSource { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string StateName { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string CityName { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string EstimatedDistance { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string OpportunityLoss { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string KmCovered { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string VehicleTagging { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string ReasonForMoreThan24Hours { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string CallStatus { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string SuggestionComplaint { get; set; }
        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string CustomerName { get; set; }
        /// <summary>
        /// Get or set security token
        /// </summary>
        public string Token { get; set; }
        /// <summary>
        /// Get or set status
        /// </summary>
        public string Status { get; set; }
        /// <summary>
        /// Get or set message
        /// </summary>
        public string Message { get; set; }
        /// <summary>
        /// Get or set UTC minute
        /// </summary>
        public int UtcMinute { get; set; }
    }


  #endregion

  /// <summary>
  /// this class contain properties of state details.
  /// </summary>
  /// 
  public class Engine_SRCH_Model
  {
    public string EngineNo { get; set; }
    public string ChassisNo { get; set; }
    public string EngineSearch { get; set; }
    public string VehRegNo { get; set; }
    /// <summary>
    /// Get or Set security token
    /// </summary>
    public string Token { get; set; }
    /// <summary>
    /// Get or Set message
    /// </summary>
    public string Message { get; set; }

    public string VehicleType { get; set; }
    public string Status { get; set; }
  }
  public class CHASSIS_SRCH_Model
    {
        public string ChassisNo { get; set; }

        public string ChassisSearch { get; set; }
        public string VehRegNo { get; set; }

        public string VehicleType { get; set; }
        /// <summary>
        /// Get or Set security token
        /// </summary>
        public string Token { get; set; }
        /// <summary>
        /// Get or Set message
        /// </summary>
        public string Message { get; set; }
    }

    public class CHASSIS_ODOMETER_Model
    {
        public string ChassisNo { get; set; }

        public string TicketID { get; set; }
        public string OdoMeterReading { get; set; }
        /// <summary>
        /// Get or Set security token
        /// </summary>
        public string Token { get; set; }
        /// <summary>
        /// Get or Set message
        /// </summary>
        public string Message { get; set; }

        public string VehicleType { get; set; }
    }


    // added on 18-06-2020
    /// <summary>
    /// contains properties for open ticket
    /// </summary>
    /// 
    public class GetDummyTicket
    {
        /// <summary>
        /// Get or set KAM ticket id
        /// </summary>
        public string KamTicketId { get; set; }
        /// <summary>
        /// Get or set ticket id
        /// </summary>
        public string TicketId { get; set; }

        public int DummyTicketId { get; set; }

        /// <summary>
        /// Get or set description
        /// </summary>
        public string Description { get; set; }

        /// <summary>
        /// Get or set assigned to 
        /// </summary>
        public string AssignedTo { get; set; }

        /// <summary>
        /// Get or set reported via
        /// </summary>
        public string ReportedVia { get; set; }

        /// <summary>
        /// Get or set ticket status
        /// </summary>
        public int? TicketStatus { get; set; }

        /// <summary>
        /// Get or set priority
        /// </summary>
        public int? Priority { get; set; }

        /// <summary>
        /// Get or set customer score
        /// </summary>
        public string CustomerScore { get; set; }

        /// <summary>
        /// Get or set created by
        /// </summary>
        public string CreatedBy { get; set; }

        /// <summary>
        /// Get or set creation time
        /// </summary>
        //public DateTime? CreationTime { get; set; }
        public string CreationTime { get; set; }   


        /// <summary>
        /// Get or set last modified by
        /// </summary>
        public string LastModifiedBy { get; set; }

        /// <summary>
        /// Get or set last modified time
        /// </summary>
        public DateTime? LastModifiedTime { get; set; }

        /// <summary>
        /// Get or set breakdown location
        /// </summary>
        public string BreakdownLocation { get; set; }

        /// <summary>
        /// Get or set breakdown longitude
        /// </summary>
        public string BreakdownLongitude { get; set; }

        /// <summary>
        /// Get or set breakdown latitude
        /// </summary>
        public string BreakdownLattitude { get; set; }

        /// <summary>
        /// Get or set assigned to user id
        /// </summary>
        public string AssignedToUserId { get; set; }

        /// <summary>
        /// Get or set assigned to user latitude
        /// </summary>
        public string AssignedToUserLattitude { get; set; }

        /// <summary>
        /// Get or set assigned to user longitude
        /// </summary>
        public string AssignedToUserLongitude { get; set; }

        /// <summary>
        /// Get or set IsDeclined
        /// </summary>
        public Boolean? IsDeclined { get; set; }

        /// <summary>
        /// Get or set estimated time for job completion
        /// </summary>
        public int? EstimatedTimeForJobCompletion { get; set; }

        /// <summary>
        /// Get or set ticket life cycle time
        /// </summary>
        public int? TotalTicketLifecycleTimeSla { get; set; }

        /// <summary>
        /// Get or set estimated time for job completion
        /// </summary>
        public DateTime? EstimatedTimeForJobCompletionSubmitTime { get; set; }

        /// <summary>
        /// Get or set vehicle registration number
        /// </summary>
        public string VehicleRegistrationNumber { get; set; }

        /// <summary>
        /// Get or set breakdown landmark
        /// </summary>
        public string BreakdownLocationLandmark { get; set; }

        /// <summary>
        /// Get or set route id
        /// </summary>
        public int? RouteId { get; set; }

        /// <summary>
        /// Get or set customer contact number
        /// </summary>
        public string CustomerContactNo { get; set; }

        /// <summary>
        /// Get or set repair cost
        /// </summary>
        public string RepairCost { get; set; }

        /// <summary>
        /// Get or set default sla time
        /// </summary>
        public int? DefaultSlaTime { get; set; }

        /// <summary>
        /// Get or set sla missed reason
        /// </summary>
        public string SlaMissedReason { get; set; }

        /// <summary>
        /// Get or set suggestion comment
        /// </summary>
        public string SuggestionComment { get; set; }

        /// <summary>
        /// Get or set job complete response time
        /// </summary>
        public string JobCompleteResponseTime { get; set; }

        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string DefaultCol2 { get; set; }

        /// <summary>
        /// Get or set extra property
        /// </summary>
        public string DefaultCol3 { get; set; }

        /// <summary>
        /// Get or set security token
        /// </summary>
        public string Token { get; set; }

        /// <summary>
        /// Get or set status
        /// </summary>
        public string Status { get; set; }

        /// <summary>
        /// Get or set message
        /// </summary>
        public string Message { get; set; }

        /// <summary>
        /// Get or set UTC minute
        /// </summary>
        public int? UtcMinute { get; set; }

        /// <summary>
        /// Get or set sender id
        /// </summary>
        public string SenderId { get; set; }

        /// <summary>
        /// Get or set state name
        /// </summary>
        public string StateName { get; set; }

        /// <summary>
        /// Get or set city name
        /// </summary>
        public string CityName { get; set; }

        /// <summary>
        /// Get or set caller language
        /// </summary>
        public string CallerLanguage { get; set; }

        /// <summary>
        /// Get or set warrenty
        /// </summary>
        public string Warranty { get; set; }

        /// <summary>
        /// Get or set toll free number source
        /// </summary>
        public string TollFreeeNoSource { get; set; }

        /// <summary>
        /// Get or set opportunity lost
        /// </summary>
        public string OpportunityLost { get; set; }

        /// <summary>
        /// Get or set 24 hrs reason
        /// </summary>
        public string _24HrsReason { get; set; }

        /// <summary>
        /// Get or set Vehicle Tagging like(LMD,BUS,HD)
        /// </summary>
        public string VehicleTagging { get; set; }

        /// <summary>
        /// Get or set distance between brackdown loction and service engg.
        /// </summary>
        public string EstimateDistance { get; set; }

        /// <summary>
        /// Get or set km covered
        /// </summary>
        public double KmCovered { get; set; }

        /// <summary>
        /// Get or set km Ticket Id Alias
        /// </summary>
        public string TicketIdAlias { get; set; }

        public string OtherRemarks { get; set; }

        public string Flag { get; set; }

        public string TicketPrevStatusAliasId { get; set; }


        public string ChassisNo { get; set; }
        public double OdometerReading { get; set; }

        public double PreviousOdometerReading { get; set; }
        public string VehicleType { get; set; }
        public string OdometerUnit { get; set; }
        public string EOSMessage { get; set; }

        //added on 18-06-2020
        /// <summary>
        /// Get or set Customer or Owner Name
        /// </summary> 
        public string CustomerCustomerName { get; set; }

        /// <summary>
        /// Get or set ModelNumber
        /// </summary>
        public string ModelNumber { get; set; }
        /// <summary>
        /// Get or set Vehicle Number Plate
        /// </summary>
        public string VehicleNumberPlate { get; set; }


        public string Comments { get; set; }
        public bool? KamUser { get; set; }
        public string DriverName { get; set; }
    }


    //------ added on 19-01-2021 start---------------------
    public class DraftTicketDetailModel
    {
        public string Token { get; set; }
        public int DraftTicketId { get; set; }
        public string TollFreeNoSource { get; set; }
        public string RegistrationNumber { get; set; }
        public string ChassisNumber { get; set; }
        public string Message { get; set; }
        public string Status { get; set; }
        public string DraftTicketCancelReasonID { get; set; }
        [Display(Name = "Draft Ticket Cancel Reason")]
        public string DraftTicketCancelReason { get; set; }
        [Display(Name="Reason")]
        public string  OthersReason { get; set; }
    }
    //------ added on 19-01-2021 end ----------------------

    //------- added on 09-03-2021 start --------------------
    public class CancelledDraftTicketModel
    {
        public string Token { get; set; }
        public string Message { get; set; }
        public int UtcMinute { get; set; }
        public int DraftTicketId { get; set; }
        public string VehicleRegistrationNumber { get; set; }
        public string ChassisNumber { get; set; }
        public string Comments { get; set; }
        public string ContactNumber { get; set; }
        public string DriverName { get; set; }
        public bool? KamUser { get; set; }
        public string CreationTime { get; set; }
        public string TollFreeNoSource { get; set; }
        public string TicketCancelReason { get; set; }
        public string TicketCancelRemark { get; set; }
    }

    //------- added on 09-03-2021 end ----------------------


    //added by mayuri on 23/07/2025
    public class PreClosureModel
    {
        public string Chassis_No { get; set; }
        public string Reg_No { get; set; }
        public string VECV_KAM_Manager { get; set; }
        public string VECV_KAM_Manager_Contact_No { get; set; }

        public string Fleet_Manager_Name { get; set; }
        public string Fleet_Manager_Number { get; set; }

        public int Status { get; set; }
    }

}