/*================================================================================================================\ + + Project : GoData-Eicher + Filename : reportTicketKamClose.js + Module Name : Report + Purpose : For reporting + Coded By : Parul Gupta + +================================================================================================================*/ /** * For reporting * @module ReportModule */ /** * This class contains functionality of Ticket report(Close) * @class KamCloseTicketReport * @constructor */ var xhr_exportExport; //Global variables var slaMetImagePath = "../../Content/css/images/icons/green_circle.png"; var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png"; /** * Function to display close ticket details * @method showKamTicketDetails * @for KamCloseTicketReport */ function showKamTicketDetails(e) { var dataItem = this.dataItem($(e.currentTarget).closest("tr")); // console.log(dataItem.Id); $.ajax({ type: "POST", url: "/Report/Ticket_GetOpencloseTicketFullDetails/", data: { ticketId: dataItem.Id, ticketStatus: "close" }, success: function (data) { $("#divTicketDetails").html(data); //open window in new dialog box $("#divTicketDetails").data("kendoWindow").open(); openKendoWindowInCenter("#divTicketDetails"); }, error: function (data) { console.log(data); } }); } /** * Function to get close tickets history * @method getKamCloseTicketHistory * @for KamCloseTicketReport */ function getKamCloseTicketHistory(currentPage) { var startDate, endDate; var userID = userId; startDate = $("#startDate").val(); endDate = $("#endtDate").val(); //send ajax request $.ajax({ type: "POST", url: "/Report/Report_KamTickets_Close_Grid/", data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" }, success: function (data) { $("#divGrid").html(data); if (document.getElementById('KamCloseTicket') !== null) { setTimeout(function () { //console.log($("#KamCloseTicket .k-grid-content table tbody tr").length); if ($("#KamCloseTicket .k-grid-content table tbody tr").length > 0) { $('.excelIcon').show(); } else { $('.excelIcon').hide(); } }, 1000); } else { $('.excelIcon').hide(); } }, complete: function () { //console.log(currentPage); //if (currentPage) { // setTimeout(function () { $("#KamCloseTicket").data('kendoGrid').dataSource.page(currentPage); }, 1000); //} startDateParam = ""; endDateParam = ""; }, error: function (data) { console.log(data); } }); } /** * Function call on row bound of close tickets table * @method onRowBound * @for KamCloseTicketReport */ function onRowBound(e) { //if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') { // $('.k-grid-EditTicketFeedback').text("").removeClass("k-button k-button-icontext").html("").show(); // $('.k-grid-TicketDetails').hide(); //} else { $('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("").show(); // $('.k-grid-EditTicketFeedback').hide(); //} //$('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html(""); //$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html(""); // called common file function to show title on mouse hover. addTitleAttribute(); // sla met or not met functionality var data = this.dataSource.view(); //console.log(this.dataSource.view()); for (var i = 0; i < data.length; i++) { //get uid of row var uid = data[i].uid; // get default sla time of row var defaultSla = data[i].DefaultSlaTime; // get total ticket life cycle sla value var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab; // get feedback of row var feedback = data[i].DefaultCol2; // get age of row var age = parseFloat(data[i].Age, 10); //console.log(age); // get 24 hrs reason of row var reasonFor24Hrs = data[i].DefaultCol3; // get feedback of row var feedbackCallStatus = data[i].CallStatus; //console.log(feedbackCallStatus); var row = this.table.find("tr[data-uid='" + uid + "']"); if (defaultSla > totalLifeCycleSla) { //row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("F"); row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html(""); } else { // row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html(""); row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html(""); } } } /** * To get filter parameters and export report. * @method exportReport * @for KamCloseTicketReport */ function exportReport() { var userID = userId; var startDate = $("#startDate").val(); var endDate = $("#endtDate").val(); // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion if (xhr_exportExport && xhr_exportExport.readystate != 4) { xhr_exportExport.abort(); } xhr_exportExport = $.ajax({ type: "POST", url: "/Report/Report_KamTickets_Close_ExportToExcel/", data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" }, success: function (data) { // making the generated Excel available for downloading. window.location.href = data; }, complete: function () { }, error: function (data) { console.log("Error in Export to Excel"); } }); } var assignedTo, startDateParam, endDateParam, responseTime, vehicleTag, age; /** * To get refresh reports on close of ticket details. * @method getRefresh * @for KamCloseTicketReport */ function getRefresh() { $(".k-i-close").click(function () { var currentPage = $("#KamCloseTicket").data('kendoGrid').dataSource.page(); //getKamCloseTicketHistory(currentPage); $('#KamCloseTicket').data('kendoGrid').dataSource.read(); $('#KamCloseTicket').data('kendoGrid').refresh(); }); } //============================= document ready function ===============================// $(document).ready(function () { $('.excelIcon').hide(); getKamCloseTicketHistory(); addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120); $("#divTicketDetails").parent().addClass("TicketReportDetails_Window"); });