/*================================================================================================================\
+
+ Project : GoData-Eicher
+ Filename : reportTicketKamClose.js
+ Module Name : Report
+ Purpose : For reporting
+ Coded By : Parul Gupta
+
+================================================================================================================*/
/**
* For reporting
* @module ReportModule
*/
/**
* This class contains functionality of Ticket report(Close)
* @class KamCloseTicketReport
* @constructor
*/
var xhr_exportExport;
//Global variables
var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";
/**
* Function to display close ticket details
* @method showKamTicketDetails
* @for KamCloseTicketReport
*/
function showKamTicketDetails(e) {
var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
// console.log(dataItem.Id);
$.ajax({
type: "POST",
url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
data: { ticketId: dataItem.Id, ticketStatus: "close" },
success: function (data) {
$("#divTicketDetails").html(data);
//open window in new dialog box
$("#divTicketDetails").data("kendoWindow").open();
openKendoWindowInCenter("#divTicketDetails");
},
error: function (data) {
console.log(data);
}
});
}
/**
* Function to get close tickets history
* @method getKamCloseTicketHistory
* @for KamCloseTicketReport
*/
function getKamCloseTicketHistory(currentPage) {
var startDate, endDate;
var userID = userId;
startDate = $("#startDate").val();
endDate = $("#endtDate").val();
//send ajax request
$.ajax({
type: "POST",
url: "/Report/Report_KamTickets_Close_Grid/",
data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" },
success: function (data) {
$("#divGrid").html(data);
if (document.getElementById('KamCloseTicket') !== null) {
setTimeout(function () {
//console.log($("#KamCloseTicket .k-grid-content table tbody tr").length);
if ($("#KamCloseTicket .k-grid-content table tbody tr").length > 0) {
$('.excelIcon').show();
} else {
$('.excelIcon').hide();
}
}, 1000);
} else {
$('.excelIcon').hide();
}
},
complete: function () {
//console.log(currentPage);
//if (currentPage) {
// setTimeout(function () { $("#KamCloseTicket").data('kendoGrid').dataSource.page(currentPage); }, 1000);
//}
startDateParam = "";
endDateParam = "";
},
error: function (data) {
console.log(data);
}
});
}
/**
* Function call on row bound of close tickets table
* @method onRowBound
* @for KamCloseTicketReport
*/
function onRowBound(e) {
//if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') {
// $('.k-grid-EditTicketFeedback').text("").removeClass("k-button k-button-icontext").html("").show();
// $('.k-grid-TicketDetails').hide();
//} else {
$('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("").show();
// $('.k-grid-EditTicketFeedback').hide();
//}
//$('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("");
//$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("");
// called common file function to show title on mouse hover.
addTitleAttribute();
// sla met or not met functionality
var data = this.dataSource.view();
//console.log(this.dataSource.view());
for (var i = 0; i < data.length; i++) {
//get uid of row
var uid = data[i].uid;
// get default sla time of row
var defaultSla = data[i].DefaultSlaTime;
// get total ticket life cycle sla value
var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;
// get feedback of row
var feedback = data[i].DefaultCol2;
// get age of row
var age = parseFloat(data[i].Age, 10);
//console.log(age);
// get 24 hrs reason of row
var reasonFor24Hrs = data[i].DefaultCol3;
// get feedback of row
var feedbackCallStatus = data[i].CallStatus;
//console.log(feedbackCallStatus);
var row = this.table.find("tr[data-uid='" + uid + "']");
if (defaultSla > totalLifeCycleSla) {
//row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("F");
row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("
");
} else {
// row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("
");
row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("
");
}
}
}
/**
* To get filter parameters and export report.
* @method exportReport
* @for KamCloseTicketReport
*/
function exportReport() {
var userID = userId;
var startDate = $("#startDate").val();
var endDate = $("#endtDate").val();
// sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
if (xhr_exportExport && xhr_exportExport.readystate != 4) {
xhr_exportExport.abort();
}
xhr_exportExport = $.ajax({
type: "POST",
url: "/Report/Report_KamTickets_Close_ExportToExcel/",
data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" },
success: function (data) {
// making the generated Excel available for downloading.
window.location.href = data;
},
complete: function () {
},
error: function (data) {
console.log("Error in Export to Excel");
}
});
}
var assignedTo, startDateParam, endDateParam, responseTime, vehicleTag, age;
/**
* To get refresh reports on close of ticket details.
* @method getRefresh
* @for KamCloseTicketReport
*/
function getRefresh() {
$(".k-i-close").click(function () {
var currentPage = $("#KamCloseTicket").data('kendoGrid').dataSource.page();
//getKamCloseTicketHistory(currentPage);
$('#KamCloseTicket').data('kendoGrid').dataSource.read();
$('#KamCloseTicket').data('kendoGrid').refresh();
});
}
//============================= document ready function ===============================//
$(document).ready(function () {
$('.excelIcon').hide();
getKamCloseTicketHistory();
addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
$("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
});