/*================================================================================================================\
+
+ Project : GoData-VECV
+ Filename : TicketAdministration.js
+ Module Name : Ticket
+ Purpose : For ticketing
+ Coded By : Parul Gupta
+Flo
+================================================================================================================*/
/**
* For ticketing
* @module Ticket
*/
/**
* This class contains functionality of Ticket administration for CCE.
* @class TicketAdministration
* @constructor
*/
// for location change on 29032023 (start)
var changeBreakDownLocation = "";
var state1 = "";
var state2 = "";
var statesearch = "";
var serchticketid = "";
var isopenticket = "false";
var breakdownLocationLatLngLocation = "";
var islocationchange = "false";
var istropenclick = "false";
var istrcloseclick = "false";
var dealerchangereason = "";
var dealerchangereasonremarks = "";
// for location change on 29032023 (end)
var prefixOtherReasonDealerTicket = "Others##"; //prefix for other reason for dealer ticket
var dtcticketid = "";
//Global Variables
var activeRequest, xhr_getTicketHistory, xhr_getTicketHistoryInterval, xhr_getCloseTickerDetails, xhr_getOpenTicketDetails, xhr_showActivity,
xhr_showOpenActivity, xhr_addCustomer, xhr_addCustomerForExisting, xhr_getAllVans, xhr_addNewTicket, xhr_CheckHistory, geoCodeState;
var searchBox = null;
var ccplMap = null,
markerImagePath = "../../Scripts/map_api/icons/red_blank.png",
markerTransImgPath = "../../Scripts/map_api/icons/red_blink.gif",
defaultLat = 26.912285124827,
defaultLng = 75.7873203125
//initialize markers
var sourceMarker = '../../Scripts/map_api/icons/red_s.png'; //marker for source
var destinationMarker = '../../Scripts/map_api/icons/red_d.png'; //marker for destination
var availableVansMarkers = '../../Content/css/images/avil-van.png'; //marker for available vans
var unavailableVansMarkers = '../../Content/css/images/unavl-van.png'; //marker for unavailable vans
var dealerMarker = '../../Content/css/images/dealer-icon.png'; //marker for dealers
//initialize markers arrays
var nearestVansDealersMarks = []; //array of nearest vans and dealers markers
var detailsListOfVanDealer = []; //array of objects of details of nearest vans and dealers
var vanDealerLatLngArr = []; //array of nearest vans and dealers lat lng
var placeLocationMarkerArray = []; //array of placed location markers
var ticketDetailsMarkerArray = []; //array of source and destination markers
var copyResulEls = []; //replica array of result vans and dealers array
var copyResulEls1 = [];
var _securityToken, editTicketFeedback;
var _userId;
var marker, geoCoder, directionService;
var breakdownLocationLatLng = "";
var vanAddress = "";
var routeDirectionDisplay = "";
var routeDirectionsService = new google.maps.DirectionsService(); //direction google map api
//var routeDistanceService = new google.maps.DistanceMatrixService(); //distance google map api
var displayDisplay = ""; //route direction display
var displayHighway = ""; //highway display
//Google Distance MAtrix Service API
var service = new google.maps.DistanceMatrixService();
var selectedTicket, selectedVehicle, selectedKamTicket, selectedKamNotification, saveTicketsList;
var DraftRegistrationNo = "", DummyTicketId = ""; Chassis_Number = "";
var KamUser = "";
var globalHostAddress = document.location.origin + "/";
var element = [];
var res = [];
var res2 = [];
var largearr = [];
var selectedTicketType = "";
/**
* Load google map on page.
* @method initMap
* @param {String} id HTML element id where map is loaded.
* @for TicketAdministration
*/
function initMap(id) {
//getredzonefromHereApi();
var mapOptions = {
center: new google.maps.LatLng(defaultLat, defaultLng),
zoom: 4,
mapTypeId: google.maps.MapTypeId.ROADMAP
};
var bermudaTriangle = new google.maps.Polygon({
paths: largearr,
strokeColor: '#FF0000',
strokeOpacity: 0.8,
strokeWeight: 3,
fillColor: '#FF0000',
fillOpacity: 0.35
});
//initialize map
ccplMap = new google.maps.Map(document.getElementById(id), mapOptions);
//bermudaTriangle.setMap(ccplMap);
//initialize geo coder to get address from lat lng
geoCoder = new google.maps.Geocoder();
//initialize geo coder to get address from lat lng
// geoCoder = new google.maps.Geocoder();
// Create the search box and link it to the UI element.
//var input = /** @type {HTMLInputElement} */(
// document.getElementById('searchLocationTool'));
//ccplMap.controls[google.maps.ControlPosition.TOP_CENTER].push(input);
//searchBox = new google.maps.places.SearchBox(
// /** @type {HTMLInputElement} */(input));
////initialize search places
//placeLocationOnMap();
}
//initialize infowindow
var infowindow = new google.maps.InfoWindow({
size: new google.maps.Size(50, 50)
});
//$("#searchLocationTool")=function (e) {
function getlatlong() {
var latlong = $("#searchLocationTool").val(); //"23.22978,69.76077";
var splits = latlong.split(",");
var lat = splits[0];
var lng = splits[1];
// var longi = splits[1];
var pattern = new RegExp('^-?([1-8]?[1-9]|[1-9]0)\\.{1}\\d{1,6}');
if (pattern.test(lat) && pattern.test(lng)) {
var latlng = new google.maps.LatLng(lat, lng);
var geocoder = new google.maps.Geocoder();
geocoder.geocode({ 'latLng': latlng }, function (results, status) {
if (status == google.maps.GeocoderStatus.OK) {
var address = (results[0].formatted_address);
// var placeid = (results[0].place_id);
// var loc = (results[0].geometry.location);
// var description = address;
// var bounds = new google.maps.LatLngBounds();
marker = new google.maps.Marker({
position: latlng,
map: ccplMap
// title: results[0].formatted_address,
});
breakdownLocationLatLng = latlng;
$("#searchLocationTool").val(address);
$("#eos_exact_location").val(address);
// bounds.extend(results[0].geometry.location);
ccplMap.setZoom(15);
ccplMap.panTo(marker.position);
}
else {
alert(status);
}
})
}
else {
}
}
// created google search box by google prediction api
function onGoogleSearch() {
// reset search box and sugesstion list div
$("#sugList-holder").css('visibility', 'hidden');
$("#sugList").html("");
// function on search box.
$("#searchLocationTool").keydown(function (e) {
//getlatlog();
// up key
if (e.keyCode == 38) {
var currEle = $('#sugList li.key-highlight');
$(currEle).removeClass("key-highlight");
if ($(currEle).index() < 1) {
$('#sugList li:last').addClass("key-highlight");
}
else {
$(currEle).prev().addClass("key-highlight");
}
}
// down key
else if (e.keyCode == 40) {
var currEle = $('#sugList li.key-highlight');
$(currEle).removeClass("key-highlight");
if ($(currEle).index() > 3) {
$('#sugList li:first').addClass("key-highlight");
}
else {
$(currEle).next().addClass("key-highlight");
}
}
// enter key
else if (e.keyCode == 13) {
var currEle = $('#sugList li.key-highlight')[0];
var placeId = $(currEle).attr("placeid");
var selLoc = $(currEle).attr("location");
drawMarker(placeId, selLoc);
$("#sugList").html("");
}
else {
var displaySuggestions = function (predictions, status) {
if (status != google.maps.places.PlacesServiceStatus.OK) {
return;
}
predictions.forEach(function (prediction) {
var loc = prediction.description.split(' ').join('_');
var str = ' ';
$('#sugList').append(str);
});
$("#sugList").css('visibility', 'visible');
$("#sugList li:first").addClass("key-highlight");
};
var stxt = $("#searchLocationTool").val();
if (stxt.length <= 1) {
//$("#sugList-holder").css('visibility', 'hidden');
$("#sugList").html("");
}
if (stxt.length > 1) {
if (stxt.length % 2 == 0) {
$("#sugList").html("");
var service = new google.maps.places.AutocompleteService();
service.getQueryPredictions({
input: stxt
// types: address
}, displaySuggestions);
}
}
}
});
}
// place the marker by suggestion.
function drawMarker(placeId, selectedLoc) {
$("#searchLocationTool").val(selectedLoc.split('_').join(' '));
//infoWindow = new google.maps.InfoWindow();
var service = new google.maps.places.PlacesService(ccplMap);
service.getDetails({
placeId: placeId,
fields: ["name", "address_component", "formatted_address", "geometry.location"]
}, function (result, status) {
if (status != google.maps.places.PlacesServiceStatus.OK) {
alert(status);
return;
}
// removePlaceLocationMarkerArray();
//remove direction path amd markers
if (displayDisplay) {
//Remove previous markers
removeTicketDetailsMarkerArray();
//Remove direction display
displayDisplay.setMap(null);
}
//remove breakdown location marker
if (marker) {
marker.setMap(null);
marker = "";
}
// Address cration
var bounds = new google.maps.LatLngBounds();
// Create a marker for each place.
var markerLocation = new google.maps.Marker({
map: ccplMap,
place: {
placeId: placeId,
location: result.geometry.location
},
title: result.formatted_address,
// position: places[0].geometry.location
});
breakdownLocationLatLng = markerLocation.place.location;
placeLocationMarkerArray.push(markerLocation);
bounds.extend(result.geometry.location);
$("#eos_exact_location").val("");
$("#eos_exact_location").val($("#searchLocationTool").val());
ccplMap.fitBounds(bounds);
$("#sugList").html("").css('visibility', 'hidden');
});
}
////=================================== search places text box ================================//
///**
//* function to remove place location markers.
//* @method removePlaceLocationMarkerArray
//* @for TicketAdministration
//*/
//function removePlaceLocationMarkerArray() {
// for (var i = 0, placeMarker; placeMarker = placeLocationMarkerArray[i]; i++) {
// placeMarker.setMap(null);
// }
// // For each place, get the icon, place name, and location.
// placeLocationMarkerArray = [];
//}
///**
//* Function to search location using search places text box google map api.
//* @method placeLocationOnMap
//* @for TicketAdministration
//*/
//function placeLocationOnMap() {
// //search location on map
// // Listen for the event fired when the user selects an item from the
// // pick list. Retrieve the matching places for that item.
// google.maps.event.addListener(searchBox, 'places_changed', function () {
// var places = searchBox.getPlaces();
// if (places.length == 0 || places.length % 2 == 0) {
// return;
// }
// removePlaceLocationMarkerArray();
// //remove direction path amd markers
// if (displayDisplay) {
// //Remove previous markers
// removeTicketDetailsMarkerArray();
// //Remove direction display
// displayDisplay.setMap(null);
// }
// //remove breakdown location marker
// if (marker) {
// marker.setMap(null);
// marker = "";
// }
// var bounds = new google.maps.LatLngBounds();
// // Create a marker for each place.
// var markerLocation = new google.maps.Marker({
// map: ccplMap,
// title: places[0].name,
// position: places[0].geometry.location
// });
// breakdownLocationLatLng = markerLocation.position;
// placeLocationMarkerArray.push(markerLocation);
// bounds.extend(places[0].geometry.location);
// $("#eos_exact_location").val("");
// $("#eos_exact_location").val($("#searchLocationTool").val());
// ccplMap.fitBounds(bounds);
// });
// // Bias the SearchBox results towards places that are within the bounds of the
// // current map's viewport.
// google.maps.event.addListener(ccplMap, 'bounds_changed', function () {
// var bounds = ccplMap.getBounds();
// searchBox.setBounds(bounds);
// });
//}
//================================== end of search place locations =================================//
/**
* Get Check History Form view
* @method viewCheckHistory
* @for TicketAdministration
*/
function viewCheckHistory() {
//Remove Source Destination Direction Display if visible
//if (displayDisplay) {
// //Remove direction display
// displayDisplay.setMap(null);
//}
//stopIntervalRefreshTicketList();
if (selectedTicket != "") {
selectedTicket = "";
}
//Remove previous markers if any present
removeTicketDetailsMarkerArray();
//add active class to selected tab
$("#tabCheckHistory").addClass('ActiveTab');
$("#divMap").css('width', '75%');
$("#divTicketDetailTitle").hide();
$("#divActivity").hide();
$("#divFeedback").hide();
// $("#divMapContainer").hide();
// $("#divStaticMapContainer").show();
// drawSticeMap("staticMapImgUrl", "1000", "800")
$("#searchLocationTool").hide();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').removeClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
//send ajax request
if (xhr_CheckHistory && xhr_CheckHistory.readystate != 4) {
xhr_CheckHistory.abort();
}
xhr_CheckHistory = $.ajax({
type: "GET",
url: "/Ticket/TicketAdministration_CheckHistory/",
success: function (data) {
$("#divCheckHistory").html(data);
$("#divMapDetail").addClass("display_none");
// $("#divMapContainer,#divStaticMapContainer").removeClass("withtoolbar");
// $("#divMapContainer,#divStaticMapContainer").removeClass("MapBox");
},
error: function (data) {
}
});
}
var isfeedbackcallfirst = "no";
/* ADDED By priya 03032023 */
function getParameterByName(name) {
name = name.replace(/[\[]/, "\\[").replace(/[\]]/, "\\]");
var regex = new RegExp("[\\?&]" + name + "=([^&#]*)"),
results = regex.exec(location.search);
return results === null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));
}
function get_query() {
var url = document.location.href;
var qs = url.substring(url.indexOf('?') + 1).split('&');
for (var i = 0, result = {}; i < qs.length; i++) {
qs[i] = qs[i].split('=');
result[qs[i][0]] = decodeURIComponent(qs[i][1]);
}
return result;
}
var isfeedbackcallfirst = "no";
var dtcticketid = "";
var isupdate = 'false';
var tstatus = "";
var updatedticketid = "";
var ticketIdupdated = "";
var tstausupdated = "";
function onclickLabelRoute() {
// var result = get_query();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
// $("#divStaticMapContainer").show();
//$("#divMapContainer").hide();
$("#divFeedback").hide();
$("#divActivity").css('display', 'none');
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
//ticketIdupdated = getParameterByName('complaintNo');
if (window.location.href.indexOf("TICKETID") > -1) {
var ticketId = getParameterByName('complaintNo');
getdtccountbyticketid(ticketId)
//dtcticketid = ticketId;
if (window.location.href.indexOf("feedback") > -1) {
if (isfeedbackcallfirst == "no") {
isfeedbackcallfirst = "yes";
$("#labelFeedback").trigger('click');
return;
}
else {
setTimeout(function () {
var tsta = "close";
//alert(editTicketFeedback+'istrclick'+istropenclick+"istrcloseclick"+istrcloseclick);
if (editTicketFeedback == "yes") {
ticketId = selectedTicket;
dtcticketid = selectedTicket;
}
else {
ticketId = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
dtcticketid = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
}
if (istrcloseclick == 'true') {
// alert('if');
ticketId = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: 'close' },
success: function (data) {
$("#divActivity").html(data);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (start)-----------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", true);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (end)-----------------------------
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", true);
$("#button_submit").hide();
},
error: function (data) { }
});
}
if (istropenclick == 'true') {
ticketId = $("#tableTicketHistory > tbody > tr.select")[0].id;
//alert('open'+ticketId);
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: 'open' },
success: function (data) {
$("#divActivity").html(data);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (start) ------------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", false);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (end) ---------------
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", false);
$("#textBoxDescription").val("");
if ($("#OdometerReading").val() == 0) {
$("#OdometerReading").val("")
} $("#button_submit").show();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
// break;
},
error: function (data) { }
});
}
}, 300);
}
}
else {
setTimeout(function () {
var tsta = "open";
if (istrcloseclick == 'true') {
ticketId = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
tsta = "close";
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: 'close' },
success: function (data) {
$("#divActivity").html(data);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (start)-----------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", true);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (end)-----------------------------
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", true);
$("#button_submit").hide();
},
error: function (data) { }
});
}
if (istropenclick == 'true') {
ticketId = $("#tableTicketHistory > tbody > tr.select")[0].id;
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: 'open' },
success: function (data) {
$("#divActivity").html(data);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (start) ------------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", false);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (end) ---------------
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", false);
$("#textBoxDescription").val("");
if ($("#OdometerReading").val() == 0) {
$("#OdometerReading").val("")
} $("#button_submit").show();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
// break;
},
error: function (data) { }
});
}
}, 300);
}
}
//get ticket activity details
else {
setTimeout(function () {
if ($("#tableTicketHistory > tbody > tr").hasClass('select') == true) {
ticketId = $("#tableTicketHistory > tbody > tr.select")[0].id;
dtcticketid = $("#tableTicketHistory > tbody > tr.select")[0].id;
//get ticket activity details
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: 'open' },
success: function (data) {
$("#divActivity").html(data);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (start) ------------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", false);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (end) ---------------
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", false);
$("#textBoxDescription").val("");
if ($("#OdometerReading").val() == 0) {
$("#OdometerReading").val("")
} $("#button_submit").show();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
// getdtccount(ticketId);
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
},
error: function (data) { }
});
}
else {
ticketId = tid;//("#tableCloseTicketHistory > tbody > tr.select")[0].id;
dtcticketid = tid;
//alert(tstausupdated);
if (tstausupdated == "") {
tstausupdated = "close";
}
if (xhr_showActivity && xhr_showActivity.readystate != 4) {
xhr_showActivity.abort();
}
xhr_showActivity = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: ticketId, ticketStatus: tstausupdated },
success: function (data) {
if (tstausupdated == "open") {
$("#divActivity").html(data);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (start) ------------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", false);
//---------------added #ddReasonForcloseTicket in below line on 25-11-2020 (end) ---------------
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", false);
$("#textBoxDescription").val("");
if ($("#OdometerReading").val() == 0) {
$("#OdometerReading").val("")
} $("#button_submit").show();
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
// getdtccount(ticketId);
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
}
else {
$("#divActivity").html(data);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (start)-----------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", true);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (end)-----------------------------
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
getdtccountbyticketid(ticketId);
/*var userrole = $("#UserRole").val().toLowerCase();
if (userrole == "superadmin") {
getdtccountbyticketid(ticketId);
}
else {
if (userrole == "cce") {
}
else{
getdtccount(ticketId);
}
}*/
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", true);
$("#button_submit").hide();
}
},
complete: function () {
},
error: function (data) { }
});
}
}, 1000);
}
setTimeout(function () {
var userrole = $("#UserRole").val().toLowerCase();
getPaymentDetailscount(dtcticketid);
getdtccountbyticketid(ticketId);
/* if (userrole == "superadmin") {
getdtccountbyticketid(ticketId);
}
else {
if (userrole == "cce") {
}
else{
getdtccount(ticketId);
}
}*/
// getdtccount(dtcticketid);
}, 2000);
setTimeout(function () {
var ticketaliasname = $("#ticketStatusAlias").val();
var userrole = $("#UserRole").val();
if (userrole == 'CCE' || userrole == 'Viewer' || userrole == "Superadmin" || userrole == "CCE_ADMIN") {
}
else {
$("#spnTicketalias").html(ticketaliasname);
//alert($('#buttonAddNewTicket').length);
//
// $("#button_addCustomer").hide();
if (document.getElementById('buttonAddNewTicket')) {
//alert($('#buttonAddNewTicket').length);
$("#buttonAddNewTicket").hide();
}
}
}, 5000);
}
/**
* Function call on click of Route label to show map
* @method onclickLabelRoute
* @for TicketAdministration
*/
/*previous */
/* ADDED By priya 03032023 */
function onclickLabelActivity() {
//on click of label Activities
var lastDate = new Date();
lastDate.setDate(lastDate.getDate() - 1);//any date you want
// alert(lastDate);
var y = new Date();
$("#monthpickerFrom").kendoDatePicker({
value: lastDate,
format: "dd MMM yyyy"
});
$("#monthpickerTo").kendoDatePicker({
value: y,
format: "dd MMM yyyy"
});
$('#labelRoute').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
// $('#labelActivity').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").hide();
// $("#divStaticMapContainer").show();
// $("#divMapContainer").hide();
$("#divFeedback").hide();
// $("#divStaticMapContainer").css('display', 'block');
// $("#staticMapImgUrl").css('display', 'block');
$("#divMapDetail").removeClass("display_none");
$("#divStaticMapContainer").addClass("withtoolbar");
$("#divStaticMapContainer").addClass("MapBox");
$("#divMap").css({ 'width': '50%', 'left': '25%', 'right': '25%' });
$("#divActivity").css('display', 'none');
$("#divStaticMapContainer").show();
var vanLat = $("#AssignedVanDealerLat").val();
var vanLng = $("#AssignedVanDealerLng").val();
var breakdownLat = $("#BreakdownLat").val();
var breakdownLng = $("#BreakdownLng").val();
if ((vanLat != "" && vanLat != null) && (vanLng != "" && vanLng != null) && (breakdownLat != "" && breakdownLat != null) && (breakdownLng != "" && breakdownLng != null)) {
assignedVanDealerLatLng = vanLat + "," + vanLng;
_breakdownLocationLatLng = breakdownLat + "," + breakdownLng;
// drawStaticMap_MarkersPath("staticMapImgUrl", "700", "500", assignedVanDealerLatLng, _breakdownLocationLatLng);
}
// });
}
/* previous */
/**
* Function call on click of Activity label to show ticket activity
* @method onclickLabelActivity
* @for TicketAdministration
*/
function exportDtcReportCSV() {
$("#overlay").show();
var strdevicetype = $('#hdndtcdevicetype').val();
//var chassisno = "MC2BCPRF0KH062819";
var chassisno = $("#vehiclechassisnumber").html();
var startdate = $("#monthpickerFrom").val();
var enddate = $("#monthpickerTo").val();
if (strdevicetype == "volvo") {
var apiUrl = url + "Api/DTCData?devicetype=" + strdevicetype + "&chassisnumber=" + chassisno + "&startdate=" + startdate + "&enddate=" + enddate + "";
$.ajax({
url: apiUrl,
type: 'POST',
dataType: 'json',
success: function (data, textStatus, xhr) {
window.location.href = data;
$("#overlay").hide();
},
error: function (xhr, textStatus, errorThrown) {
}
});
}
else {
var apiUrlwebco = url + "Api/DTCData?devicetype=" + strdevicetype + "&chassisnumber=" + chassisno + "&startdate=" + startdate + "&enddate=" + enddate + "&iswabco=true";
$.ajax({
url: apiUrlwebco,
type: 'post',
dataType: 'json',
success: function (data, textStatus, xhr) {
window.location.href = data;
$("#overlay").hide();
},
error: function (xhr, textStatus, errorThrown) {
}
});
}
}
function onclickLabelDtcData() {
//GetDtcData();
$('#dateTable').show();
$('#divDTCDta').show();
$('#labelRoute').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
//divDTCDta$('#labelActivity').removeClass("toolBtnActive");
$('#labelDTCData').addClass("toolBtnActive");
$("#divDTCDta").css('display', 'inline-block');
$("#divDTCDta").addClass("withtoolbar");
$("#divFeedback").hide();
}
//on click of label Activities
function GetDtcData() {
var x = new Date();
x.setDate(x.getDate());
x.setMonth(x.getMonth() - 1);
var lastDate = new Date();
lastDate.setDate(lastDate.getDate() - 1);//any date you want
// alert(lastDate);
var y = new Date();
$("#monthpickerFrom").kendoDatePicker({
min: x,
max: y,
format: "dd MMM yyyy"
});
$("#monthpickerTo").kendoDatePicker({
min: x,
max: y,
format: "dd MMM yyyy"
});
$("#dvError").html('');
$("#tbldtcdata").html('');
//$('#dateTable').show();
var htmldtcdata = "";
// $('#labelRoute').removeClass("toolBtnActive");
// $('#labelFeedback').removeClass("toolBtnActive");
// // $('#labelActivity').removeClass("toolBtnActive");
// $('#labelDTCData').addClass("toolBtnActive");
//var chassisno = "MC2BCPRF0KH062819";//
var chassisno = $("#vehiclechassisnumber").html();
var startdate = $("#monthpickerFrom").val();
var enddate = $("#monthpickerTo").val();
var apiUrl = url + "Api/DTCData?dtcDta=" + chassisno + "";
$.ajax({
url: apiUrl,
type: 'GET',
dataType: 'json',
success: function (data, textStatus, xhr) {
$('#hdndtcdevicetype').val(data);
if (data == "volvo") {
var apiUrl = url + "Api/DTCData?devicetype=" + data + "&chassisnumber=" + chassisno + "&startdate=" + startdate + "&enddate=" + enddate + "";
$.ajax({
url: apiUrl,
type: 'GET',
dataType: 'json',
success: function (data, textStatus, xhr) {
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
// htmldtcdata += "" + data[keyVar].chassisid + " ";
// htmldtcdata += "" + data[keyVar].emissionNorms + " ";
// htmldtcdata += "" + data[keyVar].segment + " ";
// htmldtcdata += "" + data[keyVar].engineNo + " ";
// htmldtcdata += "" + data[keyVar].model + " ";
// htmldtcdata += "" + data[keyVar].chassisid + " ";
htmldtcdata += "" + data[keyVar].dtccode + " ";
htmldtcdata += "" + data[keyVar].description + " ";
htmldtcdata += "" + data[keyVar].occuranceCount + " ";
htmldtcdata += "" + data[keyVar].firstFailureTime + " ";
htmldtcdata += "" + data[keyVar].lastFailureTime + " ";
htmldtcdata += "" + data[keyVar].dtcStatus + " " + data[keyVar].mainSoftware + " ";
// htmldtcdata += "" + data[keyVar].packetDateTime + " ";
}
}
if (htmldtcdata == '') {
$("#dvError").html('"No DTC Data available for this Vehicle of selected Dates"');
}
else {
$("#tblvolvo").show();
$("#tblwabco").hide();
$("#tbldtcdata").append(htmldtcdata);
}
},
error: function (xhr, textStatus, errorThrown) {
$("#dvError").html('Please try again later');
}
});
}
else {
var apiUrlwebco = url + "Api/DTCData?devicetype=" + data + "&chassisnumber=" + chassisno + "&startdate=" + startdate + "&enddate=" + enddate + "&iswabco=true";
$.ajax({
url: apiUrlwebco,
type: 'GET',
dataType: 'json',
success: function (data, textStatus, xhr) {
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
// htmldtcdata += "" + data[keyVar].chassisNo + " ";
// htmldtcdata += "" + data[keyVar].emissionNorms + " ";
// htmldtcdata += "" + data[keyVar].segment + " ";
/// htmldtcdata += "" + data[keyVar].engineNo + " ";
// htmldtcdata += "" + data[keyVar].model + " ";
// htmldtcdata += "" + data[keyVar].chassisid + " ";
// htmldtcdata += "" + data[keyVar].deviceID + " ";
htmldtcdata += "" + data[keyVar].dtccode + " ";
htmldtcdata += "" + data[keyVar].description + " ";
htmldtcdata += "" + data[keyVar].occuranceCount + " ";
// htmldtcdata += "" + data[keyVar].spn + " ";
htmldtcdata += "" + data[keyVar].dtcOccuranceDate + " ";
// htmldtcdata += "" + data[keyVar].caseNumber + " ";
htmldtcdata += "" + data[keyVar].dtcStatus + " " + data[keyVar].packetDateTime + " ";
}
}
if (htmldtcdata == '') {
$("#dvError").html('"No DTC Data available for this Vehicle of selected Dates"');
}
else {
$("#tblvolvo").hide();
$("#tblwabco").show();
$("#tbldtcdata").append(htmldtcdata);
}
},
error: function (xhr, textStatus, errorThrown) {
$("#dvError").html('Please try again later');
}
});
}
},
error: function (xhr, textStatus, errorThrown) {
$("#dvError").html('Please try again later');
}
});
// $("#divDTCDta").css('display', 'inline-block');
// $("#divDTCDta").addClass("withtoolbar");
// $("#divFeedback").hide();
}
/**
* Function call on click of Route label to show map
* @method onclickLabelRoute
* @for TicketAdministration
*/
function onclickLabelFeedback() {
//on click of label route
$("#labelFeedback").click(function () {
//
var selectTicketId;
var ticketCreationTime, isMoreThan24Hrs, isFeedBackDetails;
// add selected class
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelRoute').removeClass("toolBtnActive");
$('#labelFeedback').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divFeedback").show();
$("#divFeedback").addClass("withtoolbar");
// $("#divMapContainer,#divStaticMapContainer").hide();
$("#divActivity").css('display', 'none');
showFeedback();
//added for new feedback functionality
//showCustomerFeedback();
});
}
/**
* Function call on click of feedback label to show feedback form
* @method showFeedback
* @for TicketAdministration
* @old Feedback Calling
*/
function showFeedback() {
var selectTicketId;
var ticketCreationTime, isMoreThan24Hrs, isFeedBackDetails;
var feedbackCallStatus = $("#FeedbackCallStatus").val();
var cid = $("#VComplaintNo").val();
//alert(cid);
if ($("#tableTicketHistory > tbody > tr.select")[0] != undefined) {
selectTicketId = $("#tableTicketHistory > tbody > tr.select")[0].id;
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
else {
if (complaintNoSearch == "" || complaintNoSearch == null) {
//alert($("#tableTicketHistory > tbody > tr.select")[0]);
if ($("#tableTicketHistory > tbody > tr.select")[0] == undefined) {
selectTicketId = tid;
if (tid == "" || tid == null) {
selectTicketId = cid;
}
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
else {
selectTicketId = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
}
else {
selectTicketId = tid;
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
}
var d = new Date(ticketCreationTime);
var twentyMinutesLater = new Date(d.getTime() + (330 * 60 * 1000));
var dt = dateconvert(twentyMinutesLater);
var tpart = (twentyMinutesLater.toLocaleTimeString('it-IT'));
var ntime = dt + ' ' + tpart;
$.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_Feedback/",
data: { selectTicketId: selectTicketId, ticketCreationTime: ntime, isMoreThan24Hrs: isMoreThan24Hrs },
success: function (data) {
if (data) {
$("#divFeedback").html(data);
}
},
error: function (data) {
}
});
}
/**
* Function call on click of feedback label to show feedback form
* @method showFeedback
* @for TicketAdministration
* @New Feedback Calling
*/
function showCustomerFeedback() {
var selectTicketId;
var ticketCreationTime, isMoreThan24Hrs, isFeedBackDetails;
var feedbackCallStatus = $("#FeedbackCallStatus").val();
var FeedbackAgent = $("#FeedbackCallStatus").val();
if ($("#tableTicketHistory > tbody > tr.select")[0] != undefined) {
selectTicketId = $("#tableTicketHistory > tbody > tr.select")[0].id;
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
else {
selectTicketId = $("#tableCloseTicketHistory > tbody > tr.select")[0].id;
ticketCreationTime = document.getElementById(selectTicketId).getAttribute('data-ticketCreationTime');
isMoreThan24Hrs = parseFloat(document.getElementById(selectTicketId).getAttribute('data-reason24Hrs'), 10);
isFeedBackDetails = document.getElementById(selectTicketId).getAttribute('data-isFeedback');
}
if (feedbackCallStatus != null && feedbackCallStatus != '') {
$.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_Feedback/",
data: { selectTicketId: selectTicketId, ticketCreationTime: ticketCreationTime, isMoreThan24Hrs: isMoreThan24Hrs },
success: function (data) {
if (data) {
$("#divFeedback").html(data);
}
},
error: function (data) {
}
});
}
else {
$.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_FeedbackNew/",
data: { selectTicketId: selectTicketId, ticketCreationTime: ticketCreationTime, isMoreThan24Hrs: isMoreThan24Hrs, isFeedBackDetails: isFeedBackDetails },
success: function (data) {
if (data) {
$("#divFeedback").html(data);
}
},
error: function (data) {
}
});
}
}
/**
* Function call on click of back button
* @method onBackButtonClick
* @for TicketAdministration
*/
function onBackButtonClick() {
viewCheckHistory();
// ("#sugList-holder").css('visibility', 'hidden');
}
/**
* Function to get ticket history based on vehicle registration no., customer/owner mobile no. or ticket id/complaint no.
* @method getTicketHistory
* @for TicketAdministration
*/
var mno = "";
var isload = "Yes";
var registrationNo, mobileNo, complaintNo;
var regno = "";
function getTicketHistory() {
var IsKAMUser, chassis_number;
IsKAMUser = KamUser;
chassis_number = Chassis_Number;
//registrationNo = $("#RegistrationNo").val();
mobileNo = ($("#MobileNo").val() == "" || typeof $("#MobileNo").val() == "undefined") ? "" : $("#MobileNo").val().trim();
mno = mobileNo;
if (mobileNo == "" || mobileNo == null) {
}
else {
var filter = /^\d*(?:\.\d{1,2})?$/;
if (filter.test(mobileNo)) {
if (mobileNo.length == 6) {
} else {
return false;
}
}
else {
jAlert("Please put last 6 digit of chassis number", 'Message');
return false;
}
}
if (selectedTicket) {
complaintNo = selectedTicket;
$("#tabCheckHistory").addClass('ActiveTab');
}
else {
complaintNo = ($("#ComplaintNo").val() == "" || typeof $("#ComplaintNo").val() == "undefined") ? "" : $("#ComplaintNo").val().trim();
}
if (selectedVehicle) {
registrationNo = selectedVehicle;
$("#tabCheckHistory").addClass('ActiveTab');
}
else if (DraftRegistrationNo != null && DraftRegistrationNo != "") {
if (DummyTicketId != null && DummyTicketId != "") {
complaintNo = "";
}
registrationNo = DraftRegistrationNo
}
else {
registrationNo = ($("#RegistrationNo").val() == "" || typeof $("#RegistrationNo").val() == "undefined") ? "" : $("#RegistrationNo").val().trim();
}
var VRegistrationNosearch = $("#VRegistrationNo").val()
// alert(VRegistrationNo);
//searching with new ticket id format
if (complaintNo.toLowerCase().trim().indexOf("ticketid") == -1) {
//complaintNo = complaintNo.substr(6, (complaintNo.length - 6)).replace(/^0+/, '').trim();
complaintNo = complaintNo.substr(7, (complaintNo.length - 6)).replace(/^0+/, '').trim();
var complaintNo1 = complaintNo.substr(8, (complaintNo.length - 7)).replace(/^0+/, '').trim();
//console.log(complaintNo);
//console.log('aaa');
// console.log(complaintNo1);
}
if (xhr_getTicketHistory && xhr_getTicketHistory.readystate != 4) {
xhr_getTicketHistory.abort();
}
if (isload == "Yes") {
regno = registrationNo;
getCloseCount();
}
else {
registrationNo = $("#vRegistrationNo").val();
}
$("#chassisnumberToHidden").val(chassis_number);
xhr_getTicketHistory = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_GetTicketHistory/",
data: { registrationNo: registrationNo, mobileNo: mobileNo, complaintNo: complaintNo, chassis_number: chassis_number, isload: isload },
success: function (data) {
if (data.fillFieldMesseage) {
jAlert(data.fillFieldMesseage, 'Message');
}
else {
$("#divCheckHistory").html("");
$("#divCheckHistory").html(data);
var searchedTicketId = $("#VComplaintNo").val();
var searchedRegistrationNo = $("#VRegistrationNo").val();
dtcticketid = searchedTicketId;
// //Added by priya 03032023
// if (isopenticket == "true") {
// getdtccount(searchedTicketId);
// // $('#labelRoute').addClass("toolBtnActive");
// } else {
// // $('#labelActivity').addClass("toolBtnActive");
// }
if (document.getElementById('tableTicketHistory')) { //if open tickets exist for entered vehicle registration no.
$("#divMap").css({ 'width': '50%', 'left': '25%', 'right': '25%' });
$("#divMapDetail").removeClass("display_none");
$("#divStaticMapContainer").addClass("withtoolbar");
$("#divStaticMapContainer").addClass("MapBox");
if (searchedTicketId != null && searchedTicketId != "") { //if redirected from open ticket report
var container = $('#divOpenCloseTickets'), scrollTo = $('#' + searchedTicketId);
container.animate({
scrollTop: scrollTo.offset().top - container.offset().top + container.scrollTop()
});
if ((editTicketFeedback == null || editTicketFeedback == "") && (selectedTicket == null || selectedTicket == "")) {
$("#" + searchedTicketId).trigger("click");
} else if (editTicketFeedback == null || editTicketFeedback == "") {
$("#" + searchedTicketId).trigger("click");
//setTimeout(function () { $("#labelActivity").trigger("click"); }, 1000);
} else {
$("#" + searchedTicketId).trigger("click");
setTimeout(function () { $("#labelFeedback").trigger("click"); }, 1000);
}
} else { //else by default click on first row of open ticket table
$("#tableTicketHistory > tbody > tr:first").trigger("click");
}
} else if ((document.getElementById('tableCloseTicketHistory')) && (!document.getElementById('div_pendingTicketFound'))) { //if close tickets are exist
$("#divMapDetail").removeClass("display_none");
$("#divStaticMapContainer").addClass("withtoolbar");
$("#divStaticMapContainer").addClass("MapBox");
$("#divMap").css({ 'width': '50%', 'left': '25%', 'right': '25%' });
if (searchedTicketId != null && searchedTicketId != "") { //if redirected from close ticket report
//------------------- commented original code on 20-10-2020 (strat) -------------------------------
//var container = $('#divOpenCloseTickets'), scrollTo = $('#' + searchedTicketId);
//container.animate({
// scrollTop: scrollTo.offset().top - container.offset().top + container.scrollTop()
//});
//------------------- commented original code on 20-10-2020 (end) -------------------------------
//------------------- added new code on 20-10-2020 (start)---------------------------------
var container = $('#divOpenCloseTickets'), scrollTo = $('#' + searchedTicketId);
if (scrollTo.offset() == undefined) {
container.animate({
scrollTop: container.offset().top + container.scrollTop()
});
}
else {
container.animate({
scrollTop: scrollTo.offset().top - container.offset().top + container.scrollTop() // ----not working
});
}
//------------------- added new code on 20-10-2020 (end)---------------------------------
if ((editTicketFeedback == null || editTicketFeedback == "") && (selectedTicket == null || selectedTicket == "")) {
$("#" + searchedTicketId).trigger("click");
} else if (editTicketFeedback == null || editTicketFeedback == "") {
$("#" + searchedTicketId).trigger("click");
//setTimeout(function () { $("#labelActivity").trigger("click"); }, 1000);
} else {
$("#" + searchedTicketId).trigger("click");
setTimeout(function () { $("#labelFeedback").trigger("click"); }, 1000);
}
} else if (selectedVehicle != null && selectedVehicle != "") { //if redirected from KAM open ticket notification
$("#div_loading").show();
addNewTicket();
setTimeout(function () { getKamOpenTicketDetails(selectedVehicle); }, 5000);
} else { //else by default click on first row of close ticket table
$("#tableCloseTicketHistory > tbody > tr:first").trigger("click");
}
} else if (document.getElementById('div_pendingTicketFound')) {
var userrole = $("#UserRole").val();
// $("#button_addCustomer").hide();
if (userrole == 'CCE' || userrole == 'Viewer' || userrole == "Superadmin" || userrole == "CCE_ADMIN") {
}
else {
if (document.getElementById('button_proceed')) {
//alert($('#buttonAddNewTicket').length);
$("#button_proceed").hide();
}
}
//if pending tickets are exist
if (selectedVehicle != null && selectedVehicle != "" && (selectedTicketType != null && selectedTicketType != "")) { //if redirected from pending ticket report
assignPendingTicket();
} else if (document.getElementById('tableCloseTicketHistory')) { //if close tickets are also exist with pending tickets
$("#divMapDetail").removeClass("display_none");
$("#divStaticMapContainer").addClass("withtoolbar");
$("#divStaticMapContainer").addClass("MapBox");
$("#divMap").css({ 'width': '50%', 'left': '25%', 'right': '25%' });
if (searchedTicketId != null && searchedTicketId != "") { //if redirected from close ticket report
var container = $('#div_pendingTicketFound'), scrollTo = $('#' + searchedTicketId);
//container.animate({
// scrollTop: scrollTo.offset().top - container.offset().top + container.scrollTop()
//});
//---------------*** 07-10-2020 added new code start ***----------------------------------------------------
if (scrollTo.offset() == undefined) {
container.animate({
scrollTop: container.offset().top + container.scrollTop()
});
}
else {
container.animate({
scrollTop: scrollTo.offset().top - container.offset().top + container.scrollTop() // ----not working
});
}
//---------------*** 07-10-2020 added new code end ***------------------------------------------------------
if ((editTicketFeedback == null || editTicketFeedback == "") && (selectedTicket == null || selectedTicket == "")) {
$("#" + searchedTicketId).trigger("click");
} else if (editTicketFeedback == null || editTicketFeedback == "") {
$("#" + searchedTicketId).trigger("click");
// setTimeout(function () { $("#labelActivity").trigger("click"); }, 1000);
} else {
$("#" + searchedTicketId).trigger("click");
setTimeout(function () { $("#labelFeedback").trigger("click"); }, 1000);
}
}
else { //else by default click on first row of close ticket table
$("#tableCloseTicketHistory > tbody > tr:first").trigger("click");
}
} else { //else if no close ticket exist for the selected vehicle
$("#divMapDetail").addClass("display_none");
$("#divStaticMapContainer").removeClass("withtoolbar");
$("#divStaticMapContainer").removeClass("MapBox");
$("#divMap").removeClass("size50");
$("#divMap").css({ "width": "75%", "left": "25%", "right": "0%" });
}
} else { // if no close and open tickets available
if ((document.getElementById('divNoDataFound_CustomerHistory')) || (document.getElementById('divNoDataFound_TicketHistory')) || (document.getElementById('div_pendingTicketFound'))) {
var userrole = $("#UserRole").val();
// $("#button_addCustomer").hide();
if (userrole == 'CCE' || userrole == 'Viewer' || userrole == "Superadmin" || userrole == "CCE_ADMIN") {
}
else {
if (document.getElementById('button_addCustomer')) {
//alert($('#buttonAddNewTicket').length);
$("#button_addCustomer").hide();
}
}
if ((selectedVehicle != null && selectedVehicle != "") && (selectedTicketType == null || selectedTicketType == "")) {
$("#div_loading").show();
addNewTicket();
setTimeout(function () { getKamOpenTicketDetails(selectedVehicle); }, 5000);
} else if ((selectedVehicle != null && selectedVehicle != "") && (selectedTicketType != null && selectedTicketType != "")) {
assignPendingTicket();
}
}
}
}
selectedTicket = "";
editTicketFeedback = "";
selectedVehicle = "";
selectedTicketType = "";
},
complete: function () {
//alert(dtcticketid);
// getdtccount(dtcticketid);
if (closeCount > 0) {
var closehtml = "";
$('#divOpenCloseTickets').append(closehtml);
}
else {
if (isload == "yes") {
var closehtml = "
No Open or Close Tickets!!! ' + data[keyVar].Alias + ' ';
}
else {
html += '' + data[keyVar].Alias + ' ';
}
}
}
},
complete: function () {
if (userrole == 'CCE') {
$('#ddTicketStatus').html('');
$('#ddTicketStatus').append(html);
}
},
error: function (data) {
}
});
}
/**
* Function to get open ticket details
* @method getTicketDetails
* @for TicketAdministration
*/
function getTicketDetails(tableId) {
$("#tableTicketHistory > tbody > tr").click(function (e) {
//Remove Source Destination Direction Display if visible as well as Remove Previous Markers if any Present
$("#div_loading").show();
$("#labelRoute").trigger('click');
$("#listFeedback").hide();
$("#divDetail").html('');
$("#divFeedback").html("");
$("#divActivity").html("");
var assignedVanDealerLatLng, _breakdownLocationLatLng;
var ticketId = e.currentTarget.id;
$("#hdnTicketID").val(ticketId);
var ticketStatus = document.getElementById(ticketId).getAttribute('data-ticketStatus');
var vRegistrationNo = $("#VRegistrationNo").val();
//remove select class
$("#tableCloseTicketHistory > tbody > tr.select > td").removeClass("SelectRow");
$("#tableCloseTicketHistory > tbody > tr").removeClass("select");
$("#tableTicketHistory > tbody > tr.select > td").removeClass("SelectRow");
$("#tableTicketHistory > tbody > tr").removeClass("select");
$("#tableTicketHistory > tbody > tr[id=" + ticketId + "]").addClass('select');
$("#tableTicketHistory > tbody > tr[id=" + ticketId + "].select > td").addClass('SelectRow');
$("#divMap").css('width', '50%');
$("#divStaticMapContainer").addClass("withtoolbar");
$("#divStaticMapContainer").addClass("MapBox");
$("#divTicketDetailTitle").css('display', 'inline-block');
if (xhr_getOpenTicketDetails && xhr_getOpenTicketDetails.readystate != 4) {
xhr_getOpenTicketDetails.abort();
}
//get ticket details
xhr_getOpenTicketDetails = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_GetTicketDetails/",
data: { ticketId: ticketId, ticketStatus: 'open' },
success: function (data) {
removeTicketDetailsMarkerArray();
$("#divDetail").html(data);
vanreachtime();
if ($("#labelRoute").hasClass('toolBtnActive') == true) {
var vanLat = $("#AssignedVanDealerLat").val();
var vanLng = $("#AssignedVanDealerLng").val();
var breakdownLat = $("#BreakdownLat").val();
var breakdownLng = $("#BreakdownLng").val();
if ((vanLat != "" && vanLat != null) && (vanLng != "" && vanLng != null) && (breakdownLat != "" && breakdownLat != null) && (breakdownLng != "" && breakdownLng != null)) {
assignedVanDealerLatLng = vanLat + "," + vanLng;
_breakdownLocationLatLng = breakdownLat + "," + breakdownLng;
// drawStaticMap_MarkersPath("staticMapImgUrl", "700", "500", assignedVanDealerLatLng, _breakdownLocationLatLng)
} else {
$("#div_loading").hide();
}
}
// }
},
complete: function () {
$("#div_loading").hide();
},
error: function (data) {
}
});
});
}
function vanreachtime() {
var ticketId = "";
ticketId = $("#hdnTicketID").val();
$.ajax({
type: "GET",
url: url + "Api/OpenTicket?ticketid=" + ticketId,
success: function (data) {
// $('#ddlEmission').append(html);
$("#tdestVanReachtime").html(data);
},
complete: function () {
},
error: function (data) {
}
})
}
//new one
var iscaseclose = 'false';
var isDBMUser = "";
var warrantydbmval = "";
var userType = "";
var pendingchassi = "";
function addNewTicket() {
var ischassisSearch = 'f';
var prodapi = url + "Api/TicketDetails";
var apiUrl = url + "Api/TicketDetails"; //url + "Api/TicketDetails"; // "http://169.38.133.115:9091/Api/TicketDetails";//
//alert(apiUrl+VRegistrationNosearch+'VehicleNumberPlate'+VehicleNumberPlate);
var VehicleNumberPlate = null;//$('#chassisNo').val();
var VehicleRegistrationNumber = $("#VRegistrationNo").val();
//alert(apiUrl+VRegistrationNosearch+'VehicleNumberPlate'+VehicleNumberPlate);
if (mno == "") {
}
else {
VehicleNumberPlate = mno;
// VRegistrationNosearch = "";
$('#chassisNo').val(mno);
$("#MobileNo").val(mno);
//VehicleRegistrationNumber = '';
}
VehicleNumberPlate = null;
// alert(VRegistrationNosearch + 'rgbo' + rgbo + 'complaintNoSearch' + complaintNoSearch);
if (complaintNoSearch != "") {
VRegistrationNosearch = rgbo;
}
//alert(apiUrl+VRegistrationNosearch+'VehicleNumberPlate'+VehicleNumberPlate+'complaintNoSearch'+complaintNoSearch);
$.ajax({
type: "Post",
url: apiUrl,
dataType: "json",
data: { Token: "teramatrix", VehicleRegistrationNumber: VRegistrationNosearch, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
//alert(data.CustomerName);
if (data.CustomerId == null && data.CustomerName == null) {
//alert(data.vehicleManufacturerName);
//console.log(iscaseclose)
if (data.vehicleManufacturerName == null) {
isDBMUser = "no";
warrantydbmval = "";
addNewCustomer();
userType = "nonDBM";
/* var str1 = data.VehicleModelNumber;
if (str1 == "") {
}
else {
var str2 = "TITAN";
if(str1.indexOf(str2) != -1){
console.log(str2 + " found");
$("#buttonGetVansList").html("Get all Dealers");
}
}*/
$("#hdnUsertype").val(userType);
}
else {
var msg = "Vehicle belongs to \"" + data.vehicleManufacturerName + "\". Do you want to proceed ?";
jConfirm(msg, "Message", function (result) {
if (result) {
isDBMUser = "no";
warrantydbmval = "";
addNewCustomer();
userType = "nonDBM"
$("#hdnUsertype").val(userType);
}
else {
window.location.reload();
}
});
}
}
else {
isDBMUser = "yes";
$("#Ticket_List").hide();
$("#divActivity").hide();
$("#divFeedback").hide();
$("#divStaticMapContainer").hide();
// $("#divMapContainer").show();
// $("#searchLocationTool").show();
$("#divCheckHistory").removeClass("withtoolbar");
// $("#divMapContainer").removeClass("MapBox");
$("#divMapDetail").addClass("display_none");
// $("#Tracker_form, #Tracker_from_BtnWrp").removeClass("display_none");
$("#divInnerWindow").css('width', '25%');
$("#divMap").removeClass("size50");
$("#divMap").css({ "width": "75%", "left": "25%", "right": "0%" });
$("#divTicketDetailTitle").css('display', 'none');
if (data.VehicleType == "SUB5T") {
//alert('if');
data.VehicleType = "LMD";
}
$("#hdnCustomerId").val(data.CustomerId);
$("#hdnCustomerName").val(data.CustomerName);
$("#hdnCustomerMobile1").val(data.CustomerMobile1);
$("#hdnCustomerType").val(data.CustomerType);
$("#hdnVehicleSalesDate").val(data.VehicleSalesDate);
$("#hdnVehicleEmissionNorms").val(data.VehicleEmissionNorms);
$("#hdnVehicleFuelTypes").val(data.VehicleFuelType);
$("#hdnCustomerAddress").val(data.CustomerState);
$("#hdnwarrantyenddate").val(data.warranty_end_date);
$("#hdnextendedwarranty").val(data.extended_warranty);
$("#hdnAMCType").val(data.AMCType);
$("#hdnAMCDate").val(data.AMCDate);
$("#hdnVehicleNumberPlate").val(data.VehicleNumberPlate);
$("#hdnVehicleInstallationDate").val(data.VehicleSalesDate);
$("#ProductVariant").val(data.VehicleModelNumber);
$("#hdnUsertype").val(data.userType);
$("#hdnVehicleWarranty").val(data.vehicle_warranty);
warrantydbmval = data.vehicle_warranty;
$("#hdnVehicleAMC").val(data.vehicle_amc);
$("#hdnVehicleType").val(data.VehicleType);
// $("#totalKmCovered").val(data.OdoMeterReading);
// $("#hdnOdoMeterReading").val(data.OdoMeterReading)
$("#vehicle_owner_name").val(data.CustomerName);
pendingchassi = data.VehicleNumberPlate;
// $("#vehicle_owner_contact_no").val(data.CustomerMobile1);
if (data.CustomerMobile1 == null || data.CustomerMobile1 == "") {
$("#vehicle_owner_contact_no").removeAttr("disabled");
}
else {
$("#vehicle_owner_contact_no").val(data.CustomerMobile1);
}
$("#vehicle_owner_location").val(data.CustomerState);
$("#vehicle_owner_emailID").val('');
$("#vehicle_owner_Address").val(data.CustomerAddress);
$("#vehicle_owner_City").val(data.CustomerCity);
$("#vehicle_registration").val(data.VehicleRegistrationNumber);
$("#vehicle_numberPlate").val(data.VehicleNumberPlate);
$("#vehicle_numberPlate").prop('title', data.VehicleNumberPlate);
$("#vehicle_model").val(data.VehicleModelNumber);
$("#vehicle_model").prop('title', data.VehicleModelNumber);
console.log(data.VehicleModelNumber);
var str1 = data.VehicleModelNumber;
var str2 = "TITAN";
if (str1.indexOf(str2) != -1) {
console.log(str2 + " found");
$("#buttonGetVansList").html("Get all Dealers");
}
$("#eos_VehicleType").val(data.VehicleType);
$("#ddlproductVariant").val(data.VehicleFuelType);
$("#vehicle_fuel_type").val(data.VehicleFuelType);
$("#CustomerType").val(data.CustomerType);
$("#ProductVariant").val(data.product_variant);
$("#vehicle_registration").val(data.VehicleRegistrationNumber)
$("#vehiclechassisnumber").html(data.VehicleNumberPlate);
$("#VehicleSalesDate").val(data.VehicleSalesDate);
$("#hdnVehicleEmissionNorms").val(data.VehicleEmissionNorms);
// alert(data.vehicle_warranty);
$("#hdnVehicleWarranty").val(data.vehicle_warranty);
$("#hdnVehicleAMC").val(data.vehicle_amc);
if (data.vehicle_installation_date == "") {
$("#eos_VehicleInstallationDate").val("-");
$("#hdnVehicleInstallationDate").val("");
}
else {
var d = dateconvert(data.vehicle_installation_date);
$("#eos_VehicleInstallationDate").val(d);
$("#hdnVehicleInstallationDate").val(d);
pendinginsdate = d;
}
$("#hdnVehicleEmissionNorms").val(data.VehicleEmissionNorms);
$("#hdnVehicleModelNo").val(data.VehicleModelNumber);
$("#hdnVehicleRegistrationNumber").val(data.VehicleRegistrationNumber);
$("#VRegistrationNo").val(data.VehicleRegistrationNumber);
if (data.VehicleRegistrationNumber == "" || data.VehicleRegistrationNumber == null) {
$("#vehicle_registration").val(data.VehicleNumberPlate);
}
else {
$("#vehicle_registration").val(data.VehicleRegistrationNumber);
}
createNewTicket();
}
},
complete: function () {
$('#ddlDealer').hide();
$('#Tracker_form').show();
//$('#divVanDealerList').hide();
$('#sugList-holder').show();
},
error: function (data) {
}
});
}
function chnageloc() {
$("#tableVansDealers").html('');
$("#searchLocationTool").removeAttr("readonly");
$("#searchLocationTool").val('');
}
function createNewTicket() {
breakdownLocationLatLng = "";
var VRegistrationNo = $("#VRegistrationNo").val();
$("#searchLocationTool").attr('readonly', false);
$("#divStaticMapContainer").hide();
$("#divMapDetail").hide();
$("#searchLocationTool").show();
// $("#divMapDetail").show();
$("#chassisSearch").hide();
$("#Tracker_form, #Tracker_from_BtnWrp").removeClass("display_none");
var htmltypeLoad = "
//btnHtml = "< button class=\"button_blue\" id=\"ReturnToList\" onclick=\"btnCancel()\" style=\"padding-top: 4px; padding-bottom: 6px; margin-top: 0; margin-bottom: 0; width: auto;\">Cancel";
//btnHtml += "Get All Vans ";
//btnHtml += "Save Ticket ";
//
//$("#").siblings().append(htmltypeLoad);
$("#driver_name").parent().append(htmldrivername);
$("#driver_name").hide();
$("#spanAddCustomer").hide();
if (warrantydbmval == "") {
warrantydbmval = "-";
}
var warrantyhtml = "Value: ${value}, Text: ${text} `);
// });
}, 1500);
},
error: function () {
}
});
} else {
if (ticketStatusAssignOrReassign.trim().toLowerCase() == "assign") {
assignVan(trIndex);
} else {
reAssignVan(trIndex);
}
}
}
/**
* Function call on blur of HTML input type tag
* @method checkIfRequiredField
* @for TicketAdministration
*/
function checkIfRequiredField($this) {
var inputId = $this;
if ($("#" + inputId).val() != "") {
$("#" + inputId).removeClass("requiredField");
} else {
$("#" + inputId).addClass("requiredField");
}
}
/**
* Function call on selection change of reasons drop down data list
* @method onChangeReasonForDelaerTicket
* @param {string} $this HTML tag attributes container
* @param {string} textBoxId text box id for other reason
* @for TicketAdministration
*/
function onChangeReasonForDelaerTicket($this, textBoxId) {
if (ticketStatusAssignOrReassign.trim().toLowerCase() == "assign") {
$("#spanReasonForDealerTicket").hide();
$("#spanOtherReasonForDealerTicket").hide();
} else {
$("#spanReasonForDealerTicketReassign").hide();
$("#spanOtherReasonForDealerTicketReassign").hide();
}
var ddId = $this.id;
if ($("#" + ddId).val() == null) {
$("#" + textBoxId).removeClass("requiredField");
$("#" + textBoxId).attr('disabled', true);
$("#" + textBoxId).val('');
} else if (($("#" + ddId).val().indexOf("Others") != -1) == true) {
$("#" + textBoxId).addClass("requiredField");
$("#" + textBoxId).attr('disabled', false);
$("#" + textBoxId).val('');
} else {
$("#" + textBoxId).removeClass("requiredField");
$("#" + textBoxId).attr('disabled', true);
$("#" + textBoxId).val('');
}
}
/**
* Function call to check validations
* @method onBeginReasonForDealerTicket
* @for TicketAdministration
*/
function onBeginReasonForDealerTicket() {
var reason = '', otherTextBoxId = '', spanIdForReason = '', spanIdForOtherReason = '';
if (ticketStatusAssignOrReassign.trim().toLowerCase() == "assign") {
reason = $('#ddReasonForDealerTicket').val();
otherTextBoxId = 'txtOtherReasonForDealerTicket';
spanIdForReason = 'spanReasonForDealerTicket';
spanIdForOtherReason = 'spanOtherReasonForDealerTicket';
} else {
reason = $('#ddReasonForDealerTicketReassign').val();
otherTextBoxId = 'txtOtherReasonForDealerTicketReassign';
spanIdForReason = 'spanReasonForDealerTicketReassign';
spanIdForOtherReason = 'spanOtherReasonForDealerTicketReassign';
}
if (reason == null || reason == "") { //check if reason is selected or not
$("#" + spanIdForReason).show();
return false;
} else if ((reason.trim().toLowerCase() == "others") && ($("#" + otherTextBoxId).hasClass('requiredField') == true)) {
$("#" + spanIdForOtherReason).show();
return false;
} else {
$("#" + spanIdForReason).hide();
$("#" + spanIdForOtherReason).hide();
if (reason.trim().toLowerCase() == "others") {
delaerTicketReason = prefixOtherReasonDealerTicket + $("#" + otherTextBoxId).val(); //store dealer ticket reason globally
} else {
delaerTicketReason = reason; //store dealer ticket reason globally
}
return true;
}
}
/**
* Function call to submit reason for dealer ticket
* @method submitReasonForDealerTicket
* @for TicketAdministration
*/
function submitReasonForDealerTicket() {
var divKendoWindowId = '', hiddenValueId = '';
if (ticketStatusAssignOrReassign.trim().toLowerCase() == "assign") {
divKendoWindowId = 'divReasonForTicketAssignToDealer';
hiddenValueId = 'hdnVanDealerIndex';
} else {
divKendoWindowId = 'divReasonForTicketReAssignToDealer';
hiddenValueId = 'hdnVanDealerIndexReassign';
}
if (!onBeginReasonForDealerTicket()) { return; }
if (ticketStatusAssignOrReassign.trim().toLowerCase() == "assign") {
assignVan(parseInt($('#' + hiddenValueId).val(), 10));
closeWindow('#' + divKendoWindowId);
} else {
reAssignVan(parseInt($('#' + hiddenValueId).val(), 10));
closeWindow('#' + divKendoWindowId);
}
}
//------------------------------------- end of Check if dealer ticket then fill reason -------------------------------//
/**
* This fn removes and add class to show which Van is assigned.
* @method assignVan
* @param {String} index Index of selected row of van / dealer list
* @for TicketAdministration
*/
var insdate = "";
var driverName = "";
var driverNo = "";
var assTo = "";
var tstatusassign = "";
function assignVan(index) {
$("#vehicle_registration").val($('#VRegistrationNo').val())
insdate = $('#eos_VehicleInstallationDate').val();
driverName = $('#driver_name_val').val();
driverNo = $('#driver_contact_no').val();
$('#aloc').hide();
$("#hdnDriverName").val(drivername);
$('#hdnDriverMobileNO').val(driverNo);
//remove previous assigned class
$("#displayVansDealersTable").find('tr').removeClass('showMarked');
$("#displayVansDealersTable").find('tr:nth-child(' + (index + 2) + ')').addClass('showMarked');
var vehicleRegNo = $("#vehicle_registration").val();
//create object of ticket model
var openCount = "";
var tdclose = "";
var TicketModel = {};
var newticketid = "";
TicketModel.TicketId = "";
TicketModel.Description = $("#nature_of_problem").val();
TicketModel.listDescription = {};
if (isassigntovan == 't') {
TicketModel.AssignedTo = 'van';
}
else {
TicketModel.AssignedTo = 'dealer';//$('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(1)').text();
}
assTo = TicketModel.AssignedTo;
//TicketModel.AssignedTo = $('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(1)').text();
TicketModel.ReportedVia = "";
if (TicketModel.AssignedTo == "van") {
TicketModel.TicketStatus = 1;
TicketModel.OtherRemarks = null;
}
else {
TicketModel.TicketStatus = 2;
TicketModel.OtherRemarks = delaerTicketReason;
}
tstatusassign = TicketModel.TicketStatus;
TicketModel.Priority = 1;
TicketModel.CustomerScore = "";
if (getParameterByName("vRegistrationNo").trim().toLowerCase() == $("#vehicle_registration").val().trim().toLowerCase()) {
TicketModel.CreatedBy = selectedKamNotification;
} else { TicketModel.CreatedBy = ""; }
TicketModel.CreationTime = "";
TicketModel.LastModifiedBy = "";
TicketModel.LastModifiedTime = "";
TicketModel.BreakdownLocation = $("#eos_exact_location").val();
TicketModel.BreakdownLongitude = breakdownLocationLatLng.lng();
TicketModel.BreakdownLattitude = breakdownLocationLatLng.lat();
TicketModel.AssignedToUserId = $('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(2)').text();
TicketModel.AssignedToUserLattitude = dealerlat;//copyResulEls[index].lat;
TicketModel.AssignedToUserLongitude = dealerlong;//copyResulEls[index].lng;
//alert(data.vehicle_warranty);
TicketModel.vehicle_warranty = $("#hdnVehicleWarranty").val();
TicketModel.vehicle_amc = $("#hdnVehicleAMC").val();
TicketModel.vehicle_emission_norms = $("#hdnVehicleEmissionNorms").val();
TicketModel.vehicle_sales_date = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleType = $("#hdnVehicleType").val();
TicketModel.Isdeclined = false;
TicketModel.EstimatedTimeForJobCompletion = "";
TicketModel.TotalTicketLifecycleTimeSla = "";
TicketModel.EstimatedTimeForJobCompletionSubmitTime = "";
TicketModel.VehicleRegisterNumber = $("#vehicle_registration").val();
if (ispendingTicket == 't') {
TicketModel.VehicleRegisterNumber = vehicleRegNoSave;
}
else {
TicketModel.VehicleRegisterNumber = VRegistrationNosearch;
}
TicketModel.BreakdownLocationLandmark = $("#breakdown_landmark").val();
TicketModel.RouteId = parseInt($("#routes").val(), 10);
TicketModel.CustomerContactNo = $("#driver_contact_no").val();
TicketModel.TicketStatusAlias = "";
TicketModel.Token = "";
TicketModel.Status = "";
TicketModel.Message = "";
TicketModel.UtcMinute = 0;
TicketModel.RepairCost = "";
TicketModel.SlaMissedReason = "";
TicketModel.SuggestionComment = "";
TicketModel.JobCompleteResponseTime = "";
TicketModel.DefaultCol2 = $("#vehicle_type_of_load").val();
TicketModel.DefaultCol3 = $("#vehicle_direction").val();
TicketModel.StateName = geoCodeState;
//TicketModel.CityName = $("#eos_city").data("kendoComboBox").text();
TicketModel.CityName = $("#eos_city").val();
TicketModel.CallerLanguage = $('#vehicle_owner_language').find('option:selected').text();
TicketModel.KmCovered = $('#totalKmCovered').val();
TicketModel.Warranty = $('#isVehicleInWarrentyOrAmc').find('option:selected').text() == "-Select-" ? "" : $('#isVehicleInWarrentyOrAmc').find('option:selected').text();
TicketModel.TollFreeeNoSource = $('#tollFreeNoSource').find('option:selected').text() == "-Select-" ? "" : $('#tollFreeNoSource').find('option:selected').text();
TicketModel.VehicleTagging = $("#hdnVehicleType").val();
TicketModel.ChassisNo = $("#vehicle_numberPlate").val();
//Changer For Tele1
TicketModel.positionDateTime = $('#Tele_date').val();
// var distanceInKm = $('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(5)').text();
var distanceInKm = dealerdistance;
// for fuel type
TicketModel.OpportunityLost = $("#hdnVehicleFuelTypes").val();
// alert(TicketModel.OpportunityLost);
if (asstodealer == 'yes') {
// TicketModel.AssignedToUserId = $('#displayVansDealersTable_reassign tr:eq(' + (index + 1) + ') > td:eq(2)').text();
distanceInKm = dealerdistance;//$('#displayVansDealersTable_reassign tr:eq(' + (index + 1) + ') > td:eq(5)').text();
}
var distance;
if (distanceInKm != "" && distanceInKm != null) {
var splitDistance = distanceInKm.split(" ");
if (splitDistance[1] == "km") {
distance = splitDistance[0];
// distance = distance.replace(',', '');
// distance = distance.replace(',', '');
} else if (splitDistance[1] == "m") {
distance = parseFloat(splitDistance[0]) / 1000;
//distance = distance.replace(',', '');
} else {
distance = "0";
}
} else { distance = "0"; }
//var lastIndex = distanceInKm.lastIndexOf(" km");
//var distance = distanceInKm.substring(0, lastIndex);
//TicketModel.EstimateDistance = (distance == null || distance == "") ? "0" : distance;
TicketModel.EstimateDistance = distance;
var mobileNo = "";
mobileNo = ($("#MobileNo").val() == "" || typeof $("#MobileNo").val() == "undefined") ? "" : $("#MobileNo").val().trim();
//get route id
routeId = parseInt($("#routes").val(), 10);
$.ajax({
type: "POST",
url: "/Ticket/GetRouteWiseSlaTime/",
data: { RouteId: routeId },
success: function (result) {
if (result) {
for (var count = 0; count < result.RouteWiseSlaTime.length; count++) {
routeWiseSlaTime = parseInt(result.RouteWiseSlaTime[count].SlaTime, 10);
}
}
},
complete: function () {
TicketModel.DefaultSlaTime = routeWiseSlaTime;
//Send POST request with the ticket data
if (xhr_addNewTicket && xhr_addNewTicket.readystate != 4) {
xhr_addNewTicket.abort();
}
xhr_addNewTicket = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_CreateTicket/",
data: TicketModel,
success: function (data) {
if (data.success == true) {
var createdTicketId = data.ticketId;
newticketid = data.ticketId;
$('#divMapDetail').removeClass("display_none");
updateopenticket(createdTicketId);
updateconnectedvehicle(createdTicketId);
if (displayDisplay) {
displayDisplay.setMap(null);
}
getCloseCount();
$("#eos_city").val('');
// getticketDetailbyId(createdTicketId);
if (complaintNoSearch == "" || complaintNoSearch == null) {
}
else {
complaintNoSearch = createdTicketId;
$("#ComplaintNo").val(createdTicketId);
}
//console.log(complaintNoSearch);
var apiUrl = url + "Api/TicketDetails?ticketCount=s&ticketStatus=tt&openList=yes&isopen=yes";
$.ajax({
url: apiUrl,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: '' },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
openCount = data.length;
if (data.length > 0) {
$("#VRegistrationNo").val(VRegistrationNosearch);
isticketexist = 't';
tdopen = "
Open Ticket Id Status Resolution SLA (in min) Response SLA (in min) ";
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
// alert(data[keyVar].TicketIdAlias);
tdopen += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + "
";
}
},
complete: function () {
var apiUrlClose = url + "Api/TicketDetails?ticketCount=10&ticketStatus=tt&closeList=yes";
$("#divOpenCloseTickets").html(tdopen);
$.ajax({
url: apiUrlClose,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: '' },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
// closeCount = data.length;
if (data.length > 0) {
if (closeCount > 10) {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
else {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
isticketexist = 't';
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
var callStatus = "";
if (data[keyVar].CallStatus == null) { callStatus = ""; } else { callStatus = data[keyVar].CallStatus; }
if (parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected") && (data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null)) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && ((callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null)) && ((data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() == "feedback collected") && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim()) != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) {
tdclose += " F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected")) {
tdclose += " F ";
}
tdclose += "
";
}
else {
}
},
complete: function () {
$('#Tracker_form').hide();
$('#divVanDealerList').hide();
$('#sugList-holder').hide();
$("#divOpenCloseTickets").append(tdclose);
$('#Ticket_List').show();
getticketDetailbyId(newticketid);
$('#Tracker_from_BtnWrp').html('');
$('#container').html(addnewhtml);
$("#Tracker_from_BtnWrp_back").removeClass("display_none");
$("#Tracker_from_BtnWrp").addClass("display_none");
// btnHtml = "< button class=\"button_blue\" id=\"ReturnToList\" onclick=\"btnCancel()\" style=\"padding-top: 4px; padding-bottom: 6px; margin-top: 0; margin-bottom: 0; width: auto;\">Back";
// $('#Tracker_from_BtnWrp').html(btnHtml);
},
error: function (data) {
}
});
},
error: function (data) {
console.log(data);
}
});
}
else {
jAlert(data.message, 'Message', function () {
btnCancel();
});
}
},
complete: function () {
},
error: function (jqXHR, textStatus, errorThrown) {
}
});
}
});
}
/**
* This fn calculate route distance and show sorted vans and dealers list in table
* @method calcRouteDistance
* @param {String} origin Location of origin
* @param {String} destinationArr array Locations of destination
* @for TicketAdministration
*/
function calcRouteDistance(origin, destinationArr, vanDealerDetailsArr) {
service.getDistanceMatrix({
origins: [origin],
destinations: destinationArr,
travelMode: google.maps.TravelMode.DRIVING,
unitSystem: google.maps.UnitSystem.METRIC,
avoidHighways: false,
avoidTolls: false
}, distanceMatrixCallback);
//Callback for Distance Matrix API
function distanceMatrixCallback(response, status) {
//If Status was an error, throw alert
if (status != google.maps.DistanceMatrixStatus.OK) {
alert('Error was: ' + status);
} else {
//Result ELements response from Distance Matrinx
var resultEls = response.rows[0].elements;
//Add vanId and vanAddress to the response
for (var i = 0; i < resultEls.length; i++) {
if (resultEls[i].status == "OK") {
resultEls[i].vanDealerAddress = response.destinationAddresses[i];
resultEls[i].vanDealerID = vanDealerDetailsArr[i].id;
resultEls[i].type = vanDealerDetailsArr[i].type;
resultEls[i].lat = vanDealerDetailsArr[i].lat;
resultEls[i].lng = vanDealerDetailsArr[i].lng;
resultEls[i].city = vanDealerDetailsArr[i].city;
resultEls[i].assignedTicketsToVanDealer = vanDealerDetailsArr[i].assignedTickets;
resultEls[i].name = vanDealerDetailsArr[i].name;
resultEls[i].state = vanDealerDetailsArr[i].state;
resultEls[i].alias = vanDealerDetailsArr[i].alias;
resultEls[i].remainingTime = vanDealerDetailsArr[i].remainingTime;
resultEls[i].deviceStatus = vanDealerDetailsArr[i].deviceStatus;
resultEls[i].backgroundColor = vanDealerDetailsArr[i].backGroundColor;
resultEls[i].DealerSCode = vanDealerDetailsArr[i].DealerSCode;
resultEls[i].DealerOrVanContactNo = vanDealerDetailsArr[i].DealerOrVanContactNo;
}
}
for (var counter = 0; counter < resultEls.length; counter++) {
if (resultEls[counter].status == "OK") {
copyResulEls.push(resultEls[counter]);
}
}
}
}
}
/**
* This fn create sorted van dealer list
* @method createVanDealerSortedList
* @for TicketAdministration
*/
function createVanDealerSortedList() {
//Sort our Array according to the duration values in ascending order. [See: https ://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Array/sort for more reference]
copyResulEls.sort(function (a, b) {
var reg = new RegExp('^[0-9]+$');
if (a.status == "OK" && b.status == "OK") {
var k1 = a.distance.value;
var k2 = b.distance.value;
if (reg.test(k1) == true && reg.test(k2) == true) {
if (k1 > k2) {
return 1;
} else {
return -1;
}
}
}
else {
return -1;
}
return 0;
});
$("#tableVansDealers").html('');
//var to hold table String to show in dialog-form
var trString = '';
//Loop through of array length of copyResulEls
for (var i = 0; i < copyResulEls.length; i++) {
//if i===0, add html for table.
if (copyResulEls[i].status == "OK") {
var markerIcon;
if (i === 0) {
trString += 'S. No. Van/Dealer Van/Dealer Id Van/Dealer Name Van/Dealer Location Distance Duration No. of Open Tickets Fuel Type Remaining Time(in mins) Is Connected Dealer Scode Contact No. ';
}
var bcolor = "";
var svan = "";
var assignbtn = "";
if (copyResulEls[i].type == 'van') {
bcolor = 'background:#e59d00;';
svan = '' + copyResulEls[i].name + ' ';
assignbtn = 'Assign ' + copyResulEls[i].name + ' ';
//console.log("The string contains 'titan'.");
} else {
svan = '' + copyResulEls[i].name + '+ ';
}
assignbtn = 'Assign ' + (i + 1) + ' ' + copyResulEls[i].type + ' ' + copyResulEls[i].vanDealerID + ' ' + copyResulEls[i].vanDealerAddress + ' ' + copyResulEls[i].distance.text + ' ' + copyResulEls[i].duration.text + ' ' + copyResulEls[i].assignedTicketsToVanDealer + ' ' + copyResulEls[i].Fuel_type + ' ' + copyResulEls[i].remainingTime + ' ' + copyResulEls[i].DealerSCode + ' ' + copyResulEls[i].DealerOrVanContactNo + ' "' + assignbtn + '"' + (i + 1) + ' ' + copyResulEls[i].type + ' ' + copyResulEls[i].vanDealerID + ' ' + copyResulEls[i].vanDealerAddress + ' ' + copyResulEls[i].distance.text + ' ' + copyResulEls[i].duration.text + ' ' + copyResulEls[i].assignedTicketsToVanDealer + ' ' + copyResulEls[i].Fuel_type + ' ' + copyResulEls[i].remainingTime + ' ' + copyResulEls[i].DealerSCode + ' ' + copyResulEls[i].DealerOrVanContactNo + ' ' + assignbtn + '
');
}
//add content to info window
var description = '' +
'
' +
'
' +
'
' + copyResulEls[i].name + ' ' +
'
' +
'' +
'' +
'Van/Dealer Location ' + copyResulEls[i].vanDealerAddress + ' ' +
' Distance ' + copyResulEls[i].distance.text + ' Duration ' + copyResulEls[i].duration.text + ' ' +
' No. of Open Tickets ' + copyResulEls[i].assignedTicketsToVanDealer + '
* ' + copyResulEls[i].type + ' ' + copyResulEls[i].vanDealerID + ' ' + copyResulEls[i].name + ' ' + copyResulEls[i].vanDealerAddress + ' ' + copyResulEls[i].distance.text + ' ' + copyResulEls[i].duration.text + ' ' + copyResulEls[i].assignedTicketsToVanDealer + ' ' + copyResulEls[i].Fuel_type + ' ' + copyResulEls[i].remainingTime + ' ' + copyResulEls[i].DealerSCode + ' ' + copyResulEls[i].DealerOrVanContactNo + ' Assign ' +
'
' +
'
' +
'
' + copyResulEls[i].name + ' ' +
'
' +
'' +
'' +
'Van/Dealer Location ' + copyResulEls[i].vanDealerAddress + ' ' +
' Distance ' + copyResulEls[i].distance.text + ' Duration ' + copyResulEls[i].duration.text + ' ' +
' No. of Open Tickets ' + copyResulEls[i].assignedTicketsToVanDealer + '
";
$("#divCheckHistory").html("");
$("#divCheckHistory").html(dvTicketList);
getOpenTicket();
addnewhtml = $('#dvCreate').html();
$('#container').html($('#dvCreate').html());
$('#dvCreate').html('');
}
//============================================ document ready function ======================================== //
$(document).ready(function () {
selectedTicket = getParameterByName("complaintNo");
selectedVehicle = getParameterByName("vRegistrationNo"); // get vehicle registration no. for kam ticket
selectedKamTicket = getParameterByName("KamComplaintNo"); // get kam ticket/complaint no. for kam ticket
selectedKamNotification = getParameterByName("Notification"); // get notification id for kam ticket
editTicketFeedback = getParameterByName("feedback"); // get parameter while redirecting from ticket report to edit feedback
selectedTicketType = getParameterByName("TicketType"); // get ticket type for dummy ticket
var usrrole = $("#UserRole").val();
var dtktid = getParameterByName("dummyTicketId");
var ticketaliasname = "";
if (usrrole == 'CCE') {
$('#lidtcdata').hide();
}
if (selectedTicket == "" && selectedTicketType == "" && selectedVehicle == "") {
}
else {
if (selectedTicket != "") {
if (dtktid == null || dtktid == "") {
isopenticket = "true";
getTicketHistoryOnLoadByTicketId(selectedTicket);
}
else {
getTicketHistoryOnLoadByRegno(selectedTicket);
}
}
else if (selectedTicketType = "dummy") {
getTicketHistoryOnLoad(selectedVehicle);
}
}
///getTicketHistoryOnLoadByTicketId
$("#tabCheckHistory").addClass('ActiveTab');
$("#div_loading").hide();
//on click of label Activities
// $("#labelActivity").click(function () { var lastDate = new Date();
var lastDate = new Date();
lastDate.setDate(lastDate.getDate() - 1);//any date you want
// alert(lastDate);
var y = new Date();
$("#monthpickerFrom").kendoDatePicker({
value: lastDate,
format: "dd MMM yyyy"
});
$("#monthpickerTo").kendoDatePicker({
value: y,
format: "dd MMM yyyy"
});
// drawSticeMap("staticMapImgUrl", "1000", "800")
setTimeout(function () {
initMap("divMapContainer");
}, 1);
addKendoWindow("#divAddCustomer", "Add Customer", "1000px", 340, 120);
addKendoWindow("#divAddCustomerForExistingVehicle", "Add Customer", "1000px", 340, 120);
addKendoWindow("#divReassignTicket", "Reassign Ticket", "1000px", 150, 120);
addKendoWindow("#divUpdateFeedback", "Edit Feedback", "1000px", 340, 180);
addKendoWindow("#divReasonForTicketAssignToDealer", "Reason for assign ticket to Dealer", "460px", 150, 120);
addKendoWindow("#divReasonForTicketReAssignToDealer", "Reason for Re-assign ticket to Dealer", "460px", 150, 120);
$("#divAddCustomer").parent().addClass("Cust_Window");
$("#divAddCustomerForExistingVehicle").parent().addClass("Cust_Window");
$("#divReassignTicket").parent().addClass("ReAssign_Window");
$('#textBoxDescription').on('keypress', function (event) {
var regex = new RegExp("^[a-zA-Z0-9]+$");
var key = String.fromCharCode(!event.charCode ? event.which : event.charCode);
if (!regex.test(key)) {
event.preventDefault();
return false;
}
});
onGoogleSearch();
});
//==================================================Implementing Here Api =========================================//
//====================================================Getting Distance and time from Here API ================================
function callingHereAPI(origin, destinationArr, vanDealerDetailsArr) {
showLoadingMessage("Loading...");
var rows = [];
var resultEls = vanDealerDetailsArr;
for (var i = 0; i < destinationArr.length; i++) {
if (vanDealerDetailsArr[i].lat.trim() != null && vanDealerDetailsArr[i].lat.trim() != "" && vanDealerDetailsArr[i].lng.trim() != null && vanDealerDetailsArr[i].lng.trim() != "") {
//var url = "https://route.ls.hereapi.com/routing/7.2/calculateroute.json?";
//url += "waypoint0=" + origin.lat() + "," + origin.lng();
//url += "&waypoint1=" + vanDealerDetailsArr[i].lat.trim() + "," + vanDealerDetailsArr[i].lng.trim();
//url += "&mode=fastest%3Bcar%3Btraffic%3Aenabled&departure=now&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
url += "waypoint0=" + vanDealerDetailsArr[i].lat.trim() + "," + vanDealerDetailsArr[i].lng.trim();
url += "&waypoint1=" + origin.lat() + "," + origin.lng();
url += "&mode=fastest%3Bcar%3Btraffic%3Aenabled&departure=now&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
var request = GetDataHerefromAPI("get", url);
if (request) {
request.onload = function (data) {
var res = JSON.parse(data.target.response);
var response = (res.response.route[0].summary);
// ShowCurrentTime(vanDealerDetailsArr[i].lat, vanDealerDetailsArr[i].lng);
// var locval=vanaddressval(vanDealerDetailsArr[i].lat, vanDealerDetailsArr[i].lng);
resultEls[i].distance = calculatedistance(response.distance, res.response.route[0].summary.text);
resultEls[i].duration = calculatetime(response.trafficTime, res.response.route[0].summary.text);
resultEls[i].vanDealerAddress = vanAddress
resultEls[i].vanDealerID = vanDealerDetailsArr[i].id;
resultEls[i].type = vanDealerDetailsArr[i].type;
resultEls[i].lat = vanDealerDetailsArr[i].lat;
resultEls[i].lng = vanDealerDetailsArr[i].lng;
resultEls[i].city = vanDealerDetailsArr[i].city;
resultEls[i].assignedTicketsToVanDealer = vanDealerDetailsArr[i].assignedTickets;
resultEls[i].name = vanDealerDetailsArr[i].name;
resultEls[i].state = vanDealerDetailsArr[i].state;
resultEls[i].alias = vanDealerDetailsArr[i].alias;
resultEls[i].remainingTime = vanDealerDetailsArr[i].remainingTime;
resultEls[i].deviceStatus = vanDealerDetailsArr[i].deviceStatus;
resultEls[i].backgroundColor = vanDealerDetailsArr[i].backGroundColor;
resultEls[i].DealerSCode = vanDealerDetailsArr[i].DealerSCode;
resultEls[i].DealerOrVanContactNo = vanDealerDetailsArr[i].DealerOrVanContactNo;
resultEls[i].status = "OK"
copyResulEls.push(resultEls[i]);
}
request.send();
}
}
}
}
//=========================================================Getting Address from Here API ====================================
function ShowCurrentTime(lat, lng) {
var hereUrl = "https://reverse.geocoder.ls.hereapi.com/6.2/reversegeocode.json?prox=" + lat + "," + lng + "&mode=retrieveAddresses&maxresults=1&gen=9&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
$.ajax({
type: "Get",
url: hereUrl,
// data: { Token: securityToken, VehicleRegistrationNumber: VehicleRegistrationNumber, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
// var res = JSON.parse(data.target.response);
var response = data.Response.View[0].Result[0].Location.Address.Label;
//vanAddress = response.Label;
vanAddress = response;
}
});
}
function vanaddressval(lat, lng) {
vanAddress = "";
var hereUrl = "https://reverse.geocoder.ls.hereapi.com/6.2/reversegeocode.json?prox=" + lat + "," + lng + "&mode=retrieveAddresses&maxresults=1&gen=9&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
$.ajax({
type: "Get",
url: hereUrl,
// data: { Token: securityToken, VehicleRegistrationNumber: VehicleRegistrationNumber, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
// var res = JSON.parse(data.target.response);
var response = data.Response.View[0].Result[0].Location.Address.Label;
//vanAddress = response.Label;
vanAddress = response;
}
});
return vanAddress;
}
//===========================================================Calculate Distance ============================================
function calculatedistance(distance, str) {
return distance = { text: str.slice(str.indexOf("length") + 8, str.indexOf("")), value: distance };
}
//======================================================Calculate Time =========================================================
function calculatetime(time, str) {
return duration = { text: str.slice(str.indexOf("time") + 6, str.indexOf(".")), value: time }
}
//=================================================Calling Method of Here API
function GetDataHerefromAPI(method, url) {
var xhr = new XMLHttpRequest();
xhr.withCredentials = false;
if ("withCredentials" in xhr) {
xhr.open(method, url, false);
} else if (typeof XDomainRequest != "undefined") {
xhr = new XDomainRequest();
xhr.open(method, url);
} else {
xhr = null;
}
return xhr;
}
//==================================================================Red Zone from Here API=============================================
function getredzonefromHereApi() {
$.ajax({
type: "GET",
url: "https://cle.api.here.com/2/search/all.json?app_id=zJpOdSGeTiXA8hNWqi3T&app_code=Jw1dV73izeei8Gx0r1PNPQ&layer_id=RED_ZONES",
data: {},
async: false,
dataType: "json",
contentType: "application/x-www-form-urlencoded",
success: function (data) {
data.geometries.forEach(GetMapCordinate);
},
complete: function () {
},
error: function (jqXHR, textStatus, errorThrown) {
}
});
}
//================================================Calculating Cordinates of Here API Red Zone============================
function GetMapCordinate(index, array) {
largearr.push(res);
res = [];
var cord = index.geometry;
cord = cord.slice(9);
cord = cord.slice(0, cord.indexOf("))"));
cord = cord.split(",");
cord.forEach(logArrayElements);
function logArrayElements(index, array) {
var res1 = index.split(" ");
if (parseFloat(res1[1]) != NaN && parseFloat(res1[0])) {
res.push({ lat: parseFloat(res1[1]), lng: parseFloat(res1[0]) });
}
}
}
//--------------------------------------------- Odometer reading validate function --------------------------------------
//------------------ added on 21-10-2020 (start) ----------------------------
function validateRange(e) {
var maxLength = 10;
input = parseInt($('#OdometerReading').val());
if (input == null || input == '') {
document.getElementById("spanOdometerReading").style.display = 'block';
$('#OdometerReading').val("");
}
else if (input != '') {
if (input < 0 || input > 9999999999) {
document.getElementById("spanOdometerReading").style.display = 'block';
$('#OdometerReading').val("");
}
else {
document.getElementById("spanOdometerReading").style.display = 'none';
}
}
}
//------------------ added on 21-10-2020 (end) ----------------------------
//---------------------------- added on 23-12-2020 (start)----------------------------------
function vanReachedPunchedTime() {
var ticketID;
var VanReachedDateTimeModel = {};
VanReachedDateTimeModel.VanReachedTime = document.getElementById('vanReachedPunchedTime').value.replace('T', ' ');
$('#tableTicketHistory tr').each(function () {
if ($(this).find("td:first").length > 0) {
ticketID = $(this).find("td:first").html();
}
});
VanReachedDateTimeModel.TicketIdAlias = (ticketID).trim();
$.ajax({
type: "POST",
url: "/Ticket/VanPunchedTime/",
data: VanReachedDateTimeModel,
success: function (data) {
if (data.success == true) {
jAlert('Van Reached Time Is Punched In');
}
else {
jAlert('Something went wrong');
}
},
complete: function () {
},
error: function (jqXHR, textStatus, errorThrown) {
}
});
}
//---------------------------- added on 23-12-2020 (end)----------------------------------
//---------------------------- added on 23-03-2023 (start)----------------------------------
function getdtccount(ticketId) {
var userrole = $("#UserRole").val().toLowerCase();
//console.log('userRole');
if (userrole == 'CCE') {
}
else {
var monthNames = ["Jan", "Feb", "Mar", "Apr", "May", "Jun",
"Jul", "Aug", "Sep", "Oct", "Nov", "Dec"
];
var date = new Date();
var day = date.getDate();
var month = monthNames[date.getMonth() - 1]
var year = date.getFullYear();
var stDate = day + "-" + month + "-" + year;
var vehicel_status = "";
var enddate = $("#monthpickerTo").val();
$.ajax({
type: "Post",
url: url + "Api/DTCData?ticketId=" + ticketId + "&startdate=" + stDate + "&enddate=" + enddate,
dataType: "json",
success: function (data) {
// alert(data);
var splits = data.split(",");
var dtccount = splits[0];
var chassisnumber = splits[1];
vehicel_status = splits[2];
$('#lblDTCCount').html("(" + dtccount + ")");
$('#labelDTCData').css("background-color", "#ee2e22").css("color", "#fff");
$("#hdnchassisno").val(chassisnumber);
$('#lidtcdata').show();
},
complete: function () {
if (vehicel_status.toLowerCase() == "connected") {
setTimeout(function () { GetDtcData(); }, 2000);
}
else {
$('#lidtcdata').hide();
}
}
});
}
}
//---------------------------- added on 23-03-2023 (end)----------------------------------
//---------------------------- added on 29-03-2023 for location reassign (start)----------------------------------
function locationreassign() {
if (document.getElementById('rdoYes').checked) {
$('#divLoadingElement').hide();
// alert("Are you sure you want to change location");
jAlert("Are you sure you want to change location", 'Message');
$('#reassignMap').hide();
$('#_divVanDealerList').hide();
$('#dvDealerReassign').hide();
var str = $('#hdnVehicleModelNo').val();
if (str.toLowerCase().indexOf("titan") !== -1) {
//alert('if');
$("#buttonGetVansListLocation").html("Get all Dealers");
// $("#buttonGetVansListLocation").show();
//
}
else {
}
getStateListlocation();
getRoutesLocationList();
onGoogleSearchlocation();
$("#dvgetallvan").show();
} else if (document.getElementById('rdoNo').checked) {
islocationchange = "false";
loadLocationChangeReasonList();
// reassignTicket();
}
}
var locationtextarea = "";
function chkval() {
locationtextarea = $('#delear_reassign').val();
if (locationtextarea == "Re-Assign To Van - Same Dealer") {
locationtextarea = "Re-Assign To Van - Same Dealer";
}
if (locationtextarea.toLowerCase() == "others") {
//alert(locationtextarea);
$('#txtdealearchangereason').show();
$('#lblremark').show();
}
else {
$('#txtdealearchangereason').hide();
$('#lblremark').hide();
}
}
function dealerreassignreason() {
var reason = $("#delear_reassign").val();// $('#delear_reassign').text();
var OtherReason = $('#txtdealearchangereason').val();
//alert(reason + OtherReason);
//return;
$("#hdnDealercChangeReason").val(reason);
$("#hdnDealercChangeReasonRemarks").val(OtherReason);
var locationtextarea = $('#delear_reassign').val();
if (locationtextarea == "") {
$('#spndealerreassignerror').show();
$('#spndealerreassignerror').html('please select reason');
return;
}
// apiUrl = url + "Api/TicketDetails?ownerinfo=yes&ticketid=" + tid + "&Token=teramatrix&openclose=" + tstatus + "";
//alert(prdvariant);
reassignTicket();
}
function onGoogleSearchlocation() {
// reset search box and sugesstion list div
// $("#sugList-holder-location").css('visibility', 'hidden');
$("#sugListLocation").html("");
// function on search box.
$("#searchLocationToolLocation").keydown(function (e) {
//getlatlog();
// up key
if (e.keyCode == 38) {
var currEle = $('#sugListLocation li.key-highlight');
$(currEle).removeClass("key-highlight");
if ($(currEle).index() < 1) {
$('#sugListLocation li:last').addClass("key-highlight");
}
else {
$(currEle).prev().addClass("key-highlight");
}
}
// down key
else if (e.keyCode == 40) {
var currEle = $('#sugListLocation li.key-highlight');
$(currEle).removeClass("key-highlight");
if ($(currEle).index() > 3) {
$('#sugListLocation li:first').addClass("key-highlight");
}
else {
$(currEle).next().addClass("key-highlight");
}
}
// enter key
else if (e.keyCode == 13) {
var currEle = $('#sugListLocation li.key-highlight')[0];
var placeId = $(currEle).attr("placeid");
var selLoc = $(currEle).attr("location");
drawMarkerlocation(placeId, selLoc);
$("#sugListLocation").html("");
}
else {
var displaySuggestions = function (predictions, status) {
if (status != google.maps.places.PlacesServiceStatus.OK) {
return;
}
predictions.forEach(function (prediction) {
var loc = prediction.description.split(' ').join('_');
var str = ' ';
$('#sugListLocation').append(str);
});
$("#sugListLocation").css('visibility', 'visible');
$("#sugListLocation li:first").addClass("key-highlight");
};
var stxt = $("#searchLocationToolLocation").val();
if (stxt.length <= 1) {
//$("#sugList-holder").css('visibility', 'hidden');
$("#sugListLocation").html("");
}
if (stxt.length > 1) {
if (stxt.length % 2 == 0) {
$("#sugListLocation").html("");
var service = new google.maps.places.AutocompleteService();
service.getQueryPredictions({
input: stxt
// types: address
}, displaySuggestions);
}
}
}
});
}
function getlatlongLocation() {
var latlong = $("#searchLocationToolLocation").val(); //"23.22978,69.76077";
var splits = latlong.split(",");
var lat = splits[0];
var lng = splits[1];
// var longi = splits[1];
// alert(lat + 'lat' + lng);
var pattern = new RegExp('^-?([1-8]?[1-9]|[1-9]0)\\.{1}\\d{1,6}');
if (pattern.test(lat) && pattern.test(lng)) {
var latlng = new google.maps.LatLng(lat, lng);
var geocoder = new google.maps.Geocoder();
geocoder.geocode({ 'latLng': latlng }, function (results, status) {
// This is checking to see if the Geoeode Status is OK before proceeding
if (status == google.maps.GeocoderStatus.OK) {
var address = (results[0].formatted_address);
var placeid = (results[0].place_id);
// var loc = (results[0].geometry.location);
// var description = address;
// var bounds = new google.maps.LatLngBounds();
marker = new google.maps.Marker({
position: latlng,
map: ccplMap
// title: results[0].formatted_address,
});
breakdownLocationLatLngLocation = latlng;
$("#searchLocationToolLocation").val(address);
// $("#eos_exact_location_change").val(address);
$("#eos_exact_location_change").val($("#searchLocationToolLocation").val());
changeBreakDownLocation = address;
// var test = breakdownLocationLatLng.split(",");
// bounds.extend(results[0].geometry.location);
ccplMap.setZoom(15);
ccplMap.panTo(marker.position);
}
else {
alert(status);
}
})
}
else {
}
}
// place the marker by suggestion.
function drawMarkerlocation(placeId, selectedLoc) {
$("#searchLocationToolLocation").val(selectedLoc.split('_').join(' '));
//infoWindow = new google.maps.InfoWindow();
var service = new google.maps.places.PlacesService(ccplMap);
service.getDetails({
placeId: placeId,
fields: ["name", "address_component", "formatted_address", "geometry.location"]
}, function (result, status) {
if (status != google.maps.places.PlacesServiceStatus.OK) {
alert(status);
return;
}
// removePlaceLocationMarkerArray();
//remove direction path amd markers
if (displayDisplay) {
//Remove previous markers
removeTicketDetailsMarkerArray();
//Remove direction display
displayDisplay.setMap(null);
}
//remove breakdown location marker
if (marker) {
marker.setMap(null);
marker = "";
}
var bounds = new google.maps.LatLngBounds();
// Create a marker for each place.
var markerLocation = new google.maps.Marker({
map: ccplMap,
place: {
placeId: placeId,
location: result.geometry.location
},
title: result.formatted_address,
// position: places[0].geometry.location
});
breakdownLocationLatLngLocation = markerLocation.place.location;
placeLocationMarkerArray.push(markerLocation);
bounds.extend(result.geometry.location);
$("#eos_exact_location_change").val("");
$("#eos_exact_location_change").val($("#searchLocationToolLocation").val());
changeBreakDownLocation = $("#searchLocationToolLocation").val();
ccplMap.fitBounds(bounds);
$("#sugListLocation").html("").css('visibility', 'hidden');
});
}
function loadLocationChangeReasonList() {
$("#dvgetallvan").hide();
var html = "";
var keyVar;
$.ajax({
type: "GET",
url: url + "Api/Location",
dataType: "json",
success: function (data) {
$("#delear_reassign").text("");
// by default add select text.
$("#delear_reassign").append($('' + data[keyVar].ReasonName + ' ';
}
}
$("#delear_reassign").append(html);
},
complete: function () {
$('#dvDealerReassign').show();
},
error: function (data) {
}
});
}
function getRoutesLocationList() {
$.ajax({
type: "GET",
url: "/Ticket/GetAllRoutesList/",
success: function (data) {
// empty routes dropdown
$("#ddlRoutesLocation").text("");
// by default add select text.
$("#ddlRoutesLocation").append($('' + data[counter].ReasonName + ' ';
// // html +='' + data[counter].ReasonName + ' ';
}
}
$('#ddlDealer').append(html);
$('#ddlDealer').hide();
$("#tdnatureofproblem.k-multiselect-wrap .k-floatwrap").remove();
$("#tdnatureofproblem.k-multiselect-wrap").remove();
},
complete: function () {
// loadRegionList();
var optional = $("#ddlDealer").kendoMultiSelect({
maxSelectedItems: ctr
}).data("kendoMultiSelect");
},
error: function (data) {
}
});
}
function setnatureofproblem() {
var region = $("#ddlDealer").data("kendoMultiSelect").dataItems();
var natureval = "";
//var ctr = 0;
// var regionValfordealer = [];
for (var span1 of region) {
//emissionVal.push(span4.text);
//regionValfordealer.push(span1.value);
natureval += span1.value + ",";
}
var nval = removeLastComma(natureval);
$('#nature_of_problem').val(nval);
//alert($('#nature_of_problem').val());
}
function removeLastComma(strng) {
var n = strng.lastIndexOf(",");
var a = strng.substring(0, n)
return a;
}
function showvan($this) {
var dealerscode = $this.value;
var nameArr = dealerscode.split(',');
getNearestVansDealersforvan(nameArr[0], nameArr[1])
}
function getNearestVansDealersforvan(dealercode, trindex) {
//empty array to get next 25 vans/dealers details.
copyResulEls = [];
//empty array
nearestVansDealersMarks = [];
var stateName1, stateName1, stateId, vanDealerLatlng, type, VDId, vanDealerLat, vanDealerLng, vanDealerCity, vanDealerName, vanDealerState,
deviceAlias, vanRemainingTime, deviceStatus, noOfAssignedTickets, description, DealerSCode, DealerOrVanContactNo;
var stateMultiselect = $("#eos_state").data("kendoMultiSelect").dataItems();
if (stateMultiselect != "" && stateMultiselect != null && stateMultiselect.length > 0) {
stateName1 = stateMultiselect[0].text;
stateName2 = stateMultiselect.length > 1 ? stateMultiselect[1].text : "";
}
var sname = stateName1 + ',' + stateName2;
if (xhr_getAllVans && xhr_getAllVans.readystate != 4) {
xhr_getAllVans.abort();
}
xhr_getAllVans = $.ajax({
type: "POST",
url: url + "Api/CogentAPI?getvans=ss",
data: { StateName: sname, limit: _LIMIT, StateName2: stateName2, DealerSCode: dealercode, Fuel_type: $('#ddlproductVariant').val(), Token: securityToken, UserId: userId },
success: function (data) {
if (data.length > 0) {
$("#div_loading").show();
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
var title, markerIcon, backgroundColor;
var updatedDeviceStatus = "";
var vanDealerObj = {};
vanDealerLat = data[keyVar].DealerVanLattitude.trim();
vanDealerLng = data[keyVar].DealerVanLongitude.trim();
type = data[keyVar].Type;
VDId = data[keyVar].DealerVanId;
vanDealerCity = data[keyVar].DealerVanCity;
noOfAssignedTickets = data[keyVar].NoOfAssignedTicket;
vanDealerName = data[keyVar].DealerVanName;
vanDealerState = data[keyVar].DealerVanState;
deviceAlias = data[keyVar].DeviceAlias;
vanRemainingTime = data[keyVar].RemainingTime;
deviceStatus = data[keyVar].DeviceStatus;
DealerSCode = data[keyVar].DealerSCode;
DealerOrVanContactNo = data[keyVar].DealerOrVanContactNo;
DealerSCode = data[keyVar].DealerSCode;
DealerOrVanContactNo = data[keyVar].DealerOrVanContactNo;
Fuel_type = data[keyVar].Fuel_type;
if (vanRemainingTime == null || vanRemainingTime == "") {
vanRemainingTime = "0";
}
else {
if (vanRemainingTime.indexOf('-') === -1) {
vanRemainingTime = vanRemainingTime;
} else {
vanRemainingTime = "0";
}
}
//check if device is connected or not
if ((deviceStatus == "True") && (type == "van")) {
updatedDeviceStatus = "green-circle";
}
else if ((deviceStatus == "False") && (type == "van")) {
updatedDeviceStatus = "red-circle";
} else {
updatedDeviceStatus = "";
}
if (vanRemainingTime == "0") {
backgroundColor = "green";
}
else {
backgroundColor = "red";
}
if (vanDealerLat.trim() != null && vanDealerLat.trim() != "" && vanDealerLng.trim() != null && vanDealerLng.trim() != "") {
var url = "https://route.ls.hereapi.com/routing/7.2/calculateroute.json?";
// old 09-08-2023
// url += "waypoint0=" + breakdownLocationLatLng.lat() + "," + breakdownLocationLatLng.lng();
// url += "&waypoint1=" + vanDealerLat + "," + vanDealerLng;
url += "waypoint0=" + vanDealerLat + "," + vanDealerLng;
url += "&waypoint1=" + breakdownLocationLatLng.lat() + "," + breakdownLocationLatLng.lng();
url += "&mode=fastest%3Bcar%3Btraffic%3Aenabled&departure=now&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
var request = GetDataHerefromAPI("get", url);
if (request) {
request.onload = function (data) {
var res = JSON.parse(data.target.response);
var response = (res.response.route[0].summary);
var resdistance = response.distance;
var ressummary = res.response.route[0].summary.text;
var traffictimeval = response.trafficTime;
var distanceval = { text: ressummary.slice(ressummary.indexOf("length") + 8, ressummary.indexOf("")), value: resdistance };
var durationval = { text: ressummary.slice(ressummary.indexOf("time") + 6, ressummary.indexOf(".")), value: traffictimeval }
var vanDealerObj = {};
vanDealerObj.distance = distanceval;// calculatedistance(resdistance,ressummary);
vanDealerObj.duration = durationval;//(response.trafficTime, res.response.route[0].summary.text);
var hereUrl = "https://reverse.geocoder.ls.hereapi.com/6.2/reversegeocode.json?prox=" + vanDealerLat + "," + vanDealerLng + "&mode=retrieveAddresses&maxresults=1&gen=9&apiKey=DW3-YCFFZtJzlAQpTfVPoXADcZpEeZe3t8h6ganVsqo";
$.ajax({
type: "Get",
url: hereUrl,
// data: { Token: securityToken, VehicleRegistrationNumber: VehicleRegistrationNumber, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
var response = data.Response.View[0].Result[0].Location.Address.Label;
vanDealerObj.vanDealerAddress = response;
}
});
// vanDealerObj.vanDealerAddress = vanAddress
vanDealerObj.type = type;
vanDealerObj.vanDealerID = VDId;
vanDealerObj.lat = vanDealerLat;
vanDealerObj.lng = vanDealerLng;
vanDealerObj.city = vanDealerCity;
vanDealerObj.assignedTicketsToVanDealer = noOfAssignedTickets;
vanDealerObj.name = vanDealerName;
vanDealerObj.state = vanDealerState;
vanDealerObj.alias = deviceAlias;
vanDealerObj.remainingTime = vanRemainingTime;
vanDealerObj.deviceStatus = updatedDeviceStatus;
vanDealerObj.backgroundColor = backgroundColor;
vanDealerObj.DealerSCode = DealerSCode;
vanDealerObj.DealerOrVanContactNo = DealerOrVanContactNo;
vanDealerObj.Fuel_type = Fuel_type;
vanDealerObj.status = "OK"
copyResulEls.push(vanDealerObj);
}
request.send();
}
}
}
var forLoopLength, multiplier = 100, waitIndex = 0, setTimeOutSeconds = 0;
// var vanDealerLatLngArrLength = vanDealerLatLngArr.length;
}
}
else {
alert("No Active Van");
}
//check if breakdown location is marked or not
if (breakdownLocationLatLng != "") {
setTimeout(function () {
createVanDealerSortedListForVan(dealercode);
}, 1000);
} else {
jAlert(CREATE_TICKET_MESSAGES.requiredBreakdownLocation);
}
},
complete: function () {
$("#div_loading").hide();
var btnid = "#btnvan" + dealercode;
$(btnid).attr("disabled", "disabled");
},
error: function (data) {
}
});
}
var isassigntovan = 'f';
//------------------------------------- end of Check if dealer ticket then fill reason -------------------------------//
function assignVantovan($this) {
var dealerscode = $this.value;
var vid = $this.id;
isassigntovan = 't';
//var nameArr = dealerscode.split(',');
var myString = vid.replace("btnvan", '');
assignVanNew(myString);
// assignVanNew(dealerscode);
}
function assignVanNew(index) {
//remove previous assigned class
$("#displayVansDealersTable").find('tr').removeClass('showMarked');
$("#vehicle_registration").val($('#VRegistrationNo').val());
// $("#displayVansDealersTable").find('tr:nth-child(' + (index + 2) + ')').addClass('showMarked');
var vehicleRegNo = $("#vehicle_registration").val();
//create object of ticket model
var TicketModel = {};
$('#aloc').hide();
insdate = $('#eos_VehicleInstallationDate').val();
driverName = $('#driver_name_val').val();
driverNo = $('#driver_contact_no').val();
$("#hdnDriverName").val(drivername);
$('#hdnDriverMobileNO').val(driverNo);
TicketModel.TicketId = "";
TicketModel.Description = $("#nature_of_problem").val();
TicketModel.listDescription = {};
if (isassigntovan == 't') {
TicketModel.AssignedTo = 'van';
}
else {
TicketModel.AssignedTo = 'dealer';//$('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(1)').text();
}
//TicketModel.AssignedTo = $('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(1)').text();
TicketModel.ReportedVia = "";
if (TicketModel.AssignedTo == "van") {
TicketModel.TicketStatus = 1;
TicketModel.OtherRemarks = null;
}
else {
TicketModel.TicketStatus = 2;
TicketModel.OtherRemarks = delaerTicketReason;
}
assTo = TicketModel.AssignedTo;
tstatusassign = TicketModel.TicketStatus;
TicketModel.Priority = 1;
TicketModel.CustomerScore = "";
if (getParameterByName("vRegistrationNo").trim().toLowerCase() == $("#vehicle_registration").val().trim().toLowerCase()) {
TicketModel.CreatedBy = selectedKamNotification;
} else { TicketModel.CreatedBy = ""; }
TicketModel.CreationTime = "";
TicketModel.LastModifiedBy = "";
TicketModel.LastModifiedTime = "";
TicketModel.BreakdownLocation = $("#eos_exact_location").val();
TicketModel.BreakdownLongitude = breakdownLocationLatLng.lng();
TicketModel.BreakdownLattitude = breakdownLocationLatLng.lat();
// TicketModel.AssignedToUserId = $('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(2)').text();
var trlatid = "#hdnlat" + index;
var trlongid = "#hdnlong" + index;
var trauid = "#hdnauid" + index;
var trdistanceid = "#hdndistanceid" + index;
var tdclose = "";
TicketModel.AssignedToUserLattitude = $(trlatid).val();
TicketModel.AssignedToUserLongitude = $(trlongid).val();
TicketModel.AssignedToUserId = $(trauid).val();
TicketModel.Isdeclined = false;
TicketModel.EstimatedTimeForJobCompletion = "";
TicketModel.TotalTicketLifecycleTimeSla = "";
TicketModel.EstimatedTimeForJobCompletionSubmitTime = "";
if (ispendingTicket == 't') {
TicketModel.VehicleRegisterNumber = vehicleRegNoSave;
}
else {
TicketModel.VehicleRegisterNumber = VRegistrationNosearch;
}
//s return false;
TicketModel.BreakdownLocationLandmark = $("#breakdown_landmark").val();
TicketModel.RouteId = parseInt($("#routes").val(), 10);
TicketModel.CustomerContactNo = $("#driver_contact_no").val();
TicketModel.TicketStatusAlias = "";
TicketModel.Token = "";
TicketModel.Status = "";
TicketModel.Message = "";
TicketModel.UtcMinute = 0;
TicketModel.RepairCost = "";
TicketModel.SlaMissedReason = "";
TicketModel.SuggestionComment = "";
TicketModel.JobCompleteResponseTime = "";
TicketModel.DefaultCol2 = $("#vehicle_type_of_load").val();
TicketModel.DefaultCol3 = $("#vehicle_direction").val();
TicketModel.vehicle_warranty = $("#hdnVehicleWarranty").val();
TicketModel.vehicle_amc = $("#hdnVehicleAMC").val();
TicketModel.vehicle_emission_norms = $("#hdnVehicleEmissionNorms").val();
TicketModel.vehicle_sales_date = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleType = $("#hdnVehicleType").val();
TicketModel.StateName = geoCodeState;
//TicketModel.CityName = $("#eos_city").data("kendoComboBox").text();
TicketModel.CityName = $("#eos_city").val();
TicketModel.CallerLanguage = $('#vehicle_owner_language').find('option:selected').text();
TicketModel.KmCovered = $('#totalKmCovered').val();
TicketModel.Warranty = $('#isVehicleInWarrentyOrAmc').find('option:selected').text() == "-Select-" ? "" : $('#isVehicleInWarrentyOrAmc').find('option:selected').text();
TicketModel.TollFreeeNoSource = $('#tollFreeNoSource').find('option:selected').text() == "-Select-" ? "" : $('#tollFreeNoSource').find('option:selected').text();
TicketModel.VehicleTagging = $("#hdnVehicleType").val();
TicketModel.ChassisNo = $("#vehicle_numberPlate").val();
//Changer For Tele1
TicketModel.positionDateTime = $('#Tele_date').val();
var distanceInKm = $(trdistanceid).val();//$('#displayVansDealersTable tr:eq(' + (index + 1) + ') > td:eq(5)').text();
var distance;
var openCount;
if (distanceInKm != "" && distanceInKm != null) {
var splitDistance = distanceInKm.split(" ");
if (splitDistance[1] == "km") {
distance = splitDistance[0];
distance = distance.replace(',', '');
} else if (splitDistance[1] == "m") {
distance = parseFloat(splitDistance[0]) / 1000;
//distance = distance.replace(',', '');
} else {
distance = "0";
}
} else { distance = "0"; }
//var lastIndex = distanceInKm.lastIndexOf(" km");
//var distance = distanceInKm.substring(0, lastIndex);
//TicketModel.EstimateDistance = (distance == null || distance == "") ? "0" : distance;
TicketModel.EstimateDistance = distance;
var routeWiseSlaTime = "";
//get route id
routeId = parseInt($("#routes").val(), 10);
$.ajax({
type: "POST",
url: "/Ticket/GetRouteWiseSlaTime/",
data: { RouteId: routeId },
success: function (result) {
if (result) {
for (var count = 0; count < result.RouteWiseSlaTime.length; count++) {
routeWiseSlaTime = parseInt(result.RouteWiseSlaTime[count].SlaTime, 10);
}
}
},
complete: function () {
TicketModel.DefaultSlaTime = routeWiseSlaTime;
//Send POST request with the ticket data
if (xhr_addNewTicket && xhr_addNewTicket.readystate != 4) {
xhr_addNewTicket.abort();
}
xhr_addNewTicket = $.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_CreateTicket/",
data: TicketModel,
success: function (data) {
if (data.success == true) {
var createdTicketId = data.ticketId;
$('#divMapDetail').removeClass("display_none");
newticketid = data.ticketId;
updateopenticket(createdTicketId);
updateconnectedvehicle(createdTicketId);
if (displayDisplay) {
displayDisplay.setMap(null);
}
getCloseCount();
$("#eos_city").val('');
// getticketDetailbyId(createdTicketId);
if (complaintNoSearch == "" || complaintNoSearch == null) {
}
else {
complaintNoSearch = createdTicketId;
$("#ComplaintNo").val(createdTicketId);
}
var apiUrl = url + "Api/TicketDetails?ticketCount=s&ticketStatus=tt&openList=yes&isopen=yes";
$.ajax({
url: apiUrl,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: '' },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
openCount = data.length;
if (data.length > 0) {
$("#VRegistrationNo").val(VRegistrationNosearch);
isticketexist = 't';
tdopen = "
Open Ticket Id Status Resolution SLA (in min) Response SLA (in min) ";
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
// alert(data[keyVar].TicketIdAlias);
tdopen += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + "
";
}
},
complete: function () {
var apiUrlClose = url + "Api/TicketDetails?ticketCount=10&ticketStatus=tt&closeList=yes";
$("#divOpenCloseTickets").html(tdopen);
$.ajax({
url: apiUrlClose,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: '' },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
// closeCount = data.length;
if (data.length > 0) {
if (closeCount > 10) {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
else {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
isticketexist = 't';
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
var callStatus = "";
if (data[keyVar].CallStatus == null) { callStatus = ""; } else { callStatus = data[keyVar].CallStatus; }
if (parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected") && (data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null)) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && ((callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null)) && ((data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() == "feedback collected") && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim()) != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) {
tdclose += " F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected")) {
tdclose += " F ";
}
tdclose += "
";
}
else {
}
},
complete: function () {
$('#Tracker_form').hide();
$('#divVanDealerList').hide();
$('#sugList-holder').hide();
$("#divOpenCloseTickets").append(tdclose);
$('#Ticket_List').show();
getticketDetailbyId(newticketid);
$('#Tracker_from_BtnWrp').html('');
$('#container').html(addnewhtml);
$("#Tracker_from_BtnWrp_back").removeClass("display_none");
$("#Tracker_from_BtnWrp").addClass("display_none");
// btnHtml = "< button class=\"button_blue\" id=\"ReturnToList\" onclick=\"btnCancel()\" style=\"padding-top: 4px; padding-bottom: 6px; margin-top: 0; margin-bottom: 0; width: auto;\">Back";
// $('#Tracker_from_BtnWrp').html(btnHtml);
},
error: function (data) {
}
});
},
error: function (data) {
console.log(data);
}
});
// setTimeout(function () {
// getticketDetailbyId(createdTicketId);
// getticketDetailbyId(createdTicketId);
// }, 2000);
// $.ajax({
// type: "POST",
// url: "/Ticket/TicketAdministration_GetTicketHistory/",
// data: { registrationNo: "", mobileNo: mobileNo, complaintNo: createdTicketId },
// success: function (data) {
// if (data.fillFieldMesseage) {
// jAlert(data.fillFieldMesseage, 'Message');
// }
// else {
// onClickAssignTicketOrCancel();
// $("#divCheckHistory").html("");
// $("#divCheckHistory").html(data);
// $("#divVanDealerList").css('display', 'none');
// $("#searchLocationTool").hide();
// // $("#divMap").css('height', '');
// // connected flag
// updateconnectedvehicle(createdTicketId);
// updateopenticket(createdTicketId);
// if (document.getElementById('tableTicketHistory')) {
// $("#tableTicketHistory > tbody > tr[id=" + createdTicketId + "]").trigger("click");
// }
// }
// },
// error: function (data) {
// }
// });
////Remove any click listener if any present
//google.maps.event.clearListeners(ccplMap, 'click');
////set marker to null
//marker = "";
//selectedKamNotification = "";
}
else {
jAlert(data.message, 'Message', function () {
btnCancel();
});
}
},
complete: function () {
},
error: function (jqXHR, textStatus, errorThrown) {
}
});
}
});
}
function getTicketHistorycustomer() {
$("#RegistrationNo").val('aabbccdd');
getTicketHistory();
}
function setproductvariant() {
var pvariant = $('#ddlproductVariant').val();
$('#hdnVehicleFuelTypes').val(pvariant);
}
function updateDummyTicketOpen(TicketNo) {
var TicketModel = {};
TicketModel.Token = securityToken;
TicketModel.CustomerName = $("#hdnCustomerName").val();
TicketModel.CustomerMobile1 = $("#hdnCustomerMobile1").val();
TicketModel.CustomerAddress = $("#hdnCustomerAddress").val();
TicketModel.AMCType = $("#hdnAMCType").val();
TicketModel.AMCDate = $("#hdnAMCDate").val();
TicketModel.CustomerType = $("#hdnCustomerType").val();
TicketModel.extended_warranty = $("#hdnextendedwarranty").val();
TicketModel.warranty_end_date = $("#hdnwarrantyenddate").val();
TicketModel.CustomerId = $("#hdnCustomerId").val();
TicketModel.VehicleFuelType = $("#hdnVehicleFuelTypes").val();
TicketModel.VehicleModelNumber = $("#hdnVehicleModelNo").val();
TicketModel.product_variant = $("#hdnVehicleFuelTypes").val();
TicketModel.VehicleNumberPlate = $("#hdnVehicleNumberPlate").val();
TicketModel.vehicle_installation_date = insdate;
TicketModel.drivername = $("#hdnDriverName").val();
driverNo = $(' TicketModel.OdoMeterReading = $("#hdnDriverName").val();#hdnDriverMobileNO').val();
TicketModel.CustomerMobile2 = driverNo;
TicketModel.vehicle_sales_date = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleEmissionNorms = $("#hdnVehicleEmissionNorms").val();
TicketModel.VehicleSalesDate = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleType = $("#hdnVehicleType").val();
TicketModel.vehicle_amc = $("#hdnVehicleAMC").val();
TicketModel.vehicle_warranty = $("#hdnVehicleWarranty").val();
TicketModel.vehicle_installation_date = $("#hdnVehicleInstallationDate").val();
TicketModel.TicketNo = TicketNo;
var sName = $('#eos_state').find('option:selected').text();
TicketModel.CustomerState = sName;
var stateMultiselect = $("#eos_state").data("kendoMultiSelect").dataItems();
TicketModel.CustomerState = (stateMultiselect != "" && stateMultiselect != null && stateMultiselect.length > 0) ? stateMultiselect[0].value : null;
TicketModel.chassisno = $('#hdnVehicleNumberPlate').val();
var apiUrl = url + "Api/TicketDetails?isupdate=dummy";
$.ajax({
url: apiUrl,
type: 'POST',
data: TicketModel,
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
},
complete: function () {
},
error: function (data) {
}
});
}
function updateopenticket(TicketNo) {
var TicketModel = {};
//CustomerName, , vehicle_model, , , chassis_number, , ) {
//TicketModel.CustomerName = $("#vehicle_owner_name").val();
//TicketModel.CustomerMobile1 = $("#vehicle_owner_contact_no").val();
TicketModel.Token = securityToken;
TicketModel.CustomerName = $("#hdnCustomerName").val();
TicketModel.CustomerMobile1 = $("#hdnCustomerMobile1").val();
TicketModel.CustomerAddress = $("#hdnCustomerAddress").val();
TicketModel.userType = $("#hdnUsertype").val();
TicketModel.TicketStatusCreation = tstatusassign;
TicketModel.AssignedToCreation = assTo;
TicketModel.AMCType = $("#hdnAMCType").val();
TicketModel.AMCDate = $("#hdnAMCDate").val();
TicketModel.CustomerType = $("#hdnCustomerType").val();
TicketModel.warranty_end_date = $("#hdnwarrantyenddate").val();
TicketModel.extended_warranty = $("#hdnextendedwarranty").val();
TicketModel.CustomerId = $("#hdnCustomerId").val();
TicketModel.VehicleFuelType = $("#hdnVehicleFuelTypes").val();
TicketModel.VehicleModelNumber = $("#hdnVehicleModelNo").val();
TicketModel.product_variant = $("#hdnVehicleFuelTypes").val();
TicketModel.VehicleNumberPlate = $("#hdnVehicleNumberPlate").val();
TicketModel.vehicle_installation_date = insdate;
TicketModel.extended_warranty = $("#hdnextendedwarranty").val();
TicketModel.warranty_end_date = $("#hdnwarrantyenddate").val();
TicketModel.OdoMeterReading = dname;//$("#hdnDriverName").val();
driverNo = $('#hdnDriverMobileNO').val();
TicketModel.CustomerMobile2 = driverNo;
TicketModel.vehicle_sales_date = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleEmissionNorms = $("#hdnVehicleEmissionNorms").val();
TicketModel.VehicleSalesDate = $("#hdnVehicleSalesDate").val();
TicketModel.VehicleType = $("#hdnVehicleType").val();
TicketModel.vehicle_amc = $("#hdnVehicleAMC").val();
TicketModel.vehicle_warranty = $("#hdnVehicleWarranty").val();
TicketModel.vehicle_installation_date = $("#hdnVehicleInstallationDate").val();
TicketModel.TicketNo = TicketNo;
TicketModel.chassisno = $('#hdnVehicleNumberPlate').val();
if (TicketModel.CustomerType == 'KAM') {
TicketModel.CustomerType = "KAM";
}
else {
TicketModel.CustomerType = "NON KAM";
}
var apiUrl = url + "Api/TicketDetails?isupdate=s";
$.ajax({
url: apiUrl,
type: 'POST',
data: TicketModel,
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
setTimeout(function () {
$('#divMapDetail').show();
}, 500);
//$('#divMapDetail').removeClass("display_none");
},
complete: function () {
getticketDetailbyId(TicketNo);
},
error: function (data) {
}
});
}
function chkDriverval() {
var mobno = $('#driver_contact_no').val();
if ($('#driver_contact_no').val() == "") { //check if warrenty is selected or not
jAlert("Please enter 10 digit mobile number", 'Message');
return false;
}
else {
var filter = /^\d*(?:\.\d{1,2})?$/;
if (filter.test(mobno)) {
if (mobno.length == 10) {
} else {
jAlert("Please enter 10 digit mobile number", 'Message');
return false;
}
}
else {
jAlert("Please enter 10 digit mobile number", 'Message');
return false;
}
}
}
var VRegistrationNosearch = "";
var complaintNoSearch = "";
var addnewhtml = "";
function getTicketHistoryOnLoad(regno) {
VRegistrationNosearch = regno.toUpperCase();
var dvTicketList = "
";
$("#divCheckHistory").html("");
$("#divCheckHistory").html(dvTicketList);
getOpenTicket();
addnewhtml = $('#dvCreate').html();
$('#container').html($('#dvCreate').html());
$('#dvCreate').html('');
}
function getTicketHistoryOnLoadByTicketId(tcktid) {
complaintNoSearch = tcktid;
var dvTicketList = "
";
$("#divCheckHistory").html("");
$("#divCheckHistory").html(dvTicketList);
getOpenTicket();
addnewhtml = $('#dvCreate').html();
$('#container').html($('#dvCreate').html());
$('#dvCreate').html('');
}
var searchticketidalias = "";
var pendingregno = "";
function getTicketHistoryNew() {
var IsKAMUser, chassis_number;
IsKAMUser = KamUser;
chassis_number = Chassis_Number;
// for chassis search
/* mobileNo = ($("#MobileNo").val() == "" || typeof $("#MobileNo").val() == "undefined") ? "" : $("#MobileNo").val().trim();
mno = mobileNo;
if (mobileNo == "" || mobileNo == null) {
}
else {
var filter = /^\d*(?:\.\d{1,2})?$/;
if (filter.test(mobileNo)) {
if (mobileNo.length == 6) {
} else {
jAlert("Please put last 6 digit of chassis number", 'Message');
return false;
}
}
else {
jAlert("Please put last 6 digit of chassis number", 'Message');
return false;
}
}
*/
serchticketid = $("#ComplaintNo").val();
searchticketidalias = serchticketid;
// console.log('searchticketidalias');
//console.log(searchticketidalias);
var isblank = 'f';
if ($('#RegistrationNo').val() == null || $('#RegistrationNo').val() == "") {
isblank = 't';
if ($('#ComplaintNo').val() == null || $('#ComplaintNo').val() == "") {
isblank = 't';
}
else {
isblank = 'f';
}
}
else {
isblank = 'f';
}
if (isblank == 't') {
jAlert("Please enter value to search", 'Message');
return false;
}
//alert(selectedTicket);
if (selectedTicket) {
complaintNo = selectedTicket;
$("#tabCheckHistory").addClass('ActiveTab');
}
else {
complaintNo = ($("#ComplaintNo").val() == "" || typeof $("#ComplaintNo").val() == "undefined") ? "" : $("#ComplaintNo").val().trim();
}
if (selectedVehicle) {
registrationNo = selectedVehicle;
$("#tabCheckHistory").addClass('ActiveTab');
}
else if (DraftRegistrationNo != null && DraftRegistrationNo != "") {
if (DummyTicketId != null && DummyTicketId != "") {
complaintNo = "";
}
registrationNo = DraftRegistrationNo
}
else {
registrationNo = ($("#RegistrationNo").val() == "" || typeof $("#RegistrationNo").val() == "undefined") ? "" : $("#RegistrationNo").val().trim();
}
if (registrationNo == "" || registrationNo == null) {
VRegistrationNosearch = "";
}
else {
VRegistrationNosearch = registrationNo.replace(/-/g, '').toUpperCase();
$('#hdnVehicleRegistrationNumber').val(VRegistrationNosearch);
}
$("#chassisnumberToHidden").val(chassis_number);
//searching with new ticket id format
if (complaintNo.toLowerCase().trim().indexOf("ticketid") == -1) {
//complaintNo = complaintNo.substr(6, (complaintNo.length - 6)).replace(/^0+/, '').trim();
complaintNo = complaintNo.substr(7, (complaintNo.length - 6)).replace(/^0+/, '').trim();
//console.log('aa');
//console.log(complaintNo);
$('#dvdashboard').hide();
}
complaintNoSearch = complaintNo;
//alert(complaintNoSearch+'complaintNoSearch'+complaintNo);
pendingregno = $('#RegistrationNo').val();
var dvTicketList = "
";
$("#divCheckHistory").html("");
$("#divCheckHistory").html(dvTicketList);
getOpenTicket();
addnewhtml = $('#dvCreate').html();
$('#container').html($('#dvCreate').html());
$('#dvCreate').html('');
//$.ajax({
// url: '@Url.Action("TicketAdministration_AddNewTicket")',
// type: 'GET',
// cache: false
//}).done(function (result) {
// $('#container').html(result);
//});
}
var isticketexist = 'f';
var issaveticketexist = 'f';
var userSaveLanguage = '',
sourceOfTollFreeSave = '',
driverNameSave = '',
driverContactSave = '',
stateSave = '',
nearestCitySave = '',
locationBreakdownSave = '',
landmarkLocationSave = '',
routeIdSave = '',
loadCarryingTypeSave = '',
vehicleDirectionSave = '',
vehicleTravelledDistanceSave = '',
warrantySave = '',
problemnatureSave = '',
breakdownLocationLatSave = '',
breakdownLocationLngSave = '',
vehicleRegNoSave = "",
breakdownLattitudeLongitudeSave = '';
var rgbo = "";
var tdopen = "";
var updnewid = "";
function getOpenTicket() {
var registrationNo1 = $("#RegistrationNo").val();
var chassis_number = "";
var apiUrl = url + "Api/TicketDetails?ticketCount=s&ticketStatus=tt&openList=yes&isopen=yes";
var openCount = "0";
var savehtml = "";
var addnewticketdiv = "";
var tdclose = "";
var tSearch = "";
isupdate = 'false';
if (window.location.href.indexOf("TICKETID") > -1) {
var ticketIdpayment = getParameterByName('complaintNo');
getPaymentDetailscount(ticketIdpayment);
}
if (VRegistrationNosearch == null || VRegistrationNosearch == "") {
if (complaintNoSearch == "" || complaintNoSearch == null) {
tSearch = "";
}
else {
tSearch = complaintNoSearch.substr(complaintNoSearch.length - 6);
if (tSearch.startsWith("0")) {
tSearch = complaintNoSearch.substr(complaintNoSearch.length - 7);
} else {
}
complaintNoSearch = "TICKETID-" + tSearch;
// console.log(complaintNoSearch);
}
}
else {
complaintNoSearch = "";
}
getCloseCount();
if (tSearch == '') {
// console.log('if');
}
else {
complaintNoSearch = "TICKETID-" + tSearch;
}
$.ajax({
url: apiUrl,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: chassis_number },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
// console.log('tSearch123');
//console.log(tSearch);
if (tSearch.startsWith("-0")) {
// console.log('updnewid');
// console.log(updnewid);
if (updnewid == '') {
}
else {
tSearch = updnewid;
tSearch = tSearch.replace('TICKETID-', '');
// console.log(tSearch);
}
// tSearch = complaintNoSearch.substr(complaintNoSearch.length - 7);
} else {
}
if (tSearch == '') {
}
else {
complaintNoSearch = "TICKETID-" + tSearch;
}
openCount = data.length;
// console.log(complaintNoSearch);
if (complaintNoSearch.startsWith("0")) {
// console.log('updnewid');
//console.log(updnewid);
// tSearch = complaintNoSearch.substr(complaintNoSearch.length - 7);
} else {
}
// console.log('openCount');
// console.log(data.length);
if (data.length > 0) {
$("#VRegistrationNo").val(VRegistrationNosearch);
isticketexist = 't';
tdopen = "
Open Ticket Id Status Resolution SLA (in min) Response SLA (in min) ";
for (keyVar in data) {
rgbo = data[keyVar].VehicleRegisterNumber;
if (data.hasOwnProperty(keyVar)) {
// alert(data[keyVar].TicketIdAlias);
tdopen += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + "
";
}
},
complete: function () {
if (openCount == "0") {
var saveapiurl = url + "Api/TicketDetails?SaveTicket=ss&ticketCount=10&ticketStatus=tt&closeList=yes";
$.ajax({
url: saveapiurl,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
if (data.length > 0) {
issaveticketexist = 't';
// isticketexist = 't';
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
userSaveLanguage = data[keyVar].CallerLanguage;
sourceOfTollFreeSave = data[keyVar].TollFreeNoSource;
driverNameSave = data[keyVar].CustomerName;
driverContactSave = data[keyVar].CustomerContactNo;
stateSave = data[keyVar].StateName;
nearestCitySave = data[keyVar].CityName;
locationBreakdownSave = data[keyVar].BreakdownLocation;
landmarkLocationSave = data[keyVar].BreakdownLocationLandmark;
routeIdSave = data[keyVar].RouteId;
loadCarryingTypeSave = data[keyVar].DefaultCol2;
loadCarryingTypeSave = data[keyVar].DefaultCol3;
vehicleTravelledDistanceSave = data[keyVar].KmCovered;
warranty = data[keyVar].Warranty;
problemnatureSave = data[keyVar].Description;
breakdownLocationLatSave = data[keyVar].BreakdownLattitude;
breakdownLocationLngSave = data[keyVar].BreakdownLongitude;
vehicleRegNoSave = data[keyVar].VehicleRegisterNumber.toUpperCase();;
// alert(vehicleRegNoSave);
// getdetailsbyDBM();
}
}
addnewticketdiv = "Back Proceed
";
$("#dvaddnewTicket").html(addnewticketdiv);
}
else {
addnewticketdiv = "Back ";
var userrole = $("#UserRole").val();
// alert(userrole)
if (userrole == 'CCE' || userrole == 'Viewer' || userrole == "Superadmin" || userrole == "CCE_ADMIN") {
addnewticketdiv += "Add New Ticket
";
}
else {
}
$("#dvaddnewTicket").html(addnewticketdiv);
}
},
complete: function () {
var apiUrlClose = url + "Api/TicketDetails?ticketCount=10&ticketStatus=tt&closeList=yes";
//alert('aa'+complaintNoSearch+'tSearch'+tSearch+'VRegistrationNosearch'+VRegistrationNosearch);
if (tSearch == "") {//alert('if');
}
else {
//alert('elel');
complaintNoSearch = 'TICKETID-' + tSearch;
}
$.ajax({
url: apiUrlClose,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: mobileNo, TicketId: complaintNoSearch, chassis_number: chassis_number },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
// closeCount = data.length;
if (data.length > 0) {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
//isticketexist = 't';
// alert(issaveticketexist + "issaveticketexist");
if (issaveticketexist == 't') {
if (closeCount > 10) {
}
else {
tdclose = "
We have found a pending ticket for this vehicle. Click on 'Proceed' button to complete it!!! Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
}
else {
if (closeCount > 10) {
}
else {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
}
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
rgbo = data[keyVar].VehicleRegisterNumber;
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
var callStatus = "";
if (data[keyVar].CallStatus == null) { callStatus = ""; } else { callStatus = data[keyVar].CallStatus; }
if (parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected") && (data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null)) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && ((callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null)) && ((data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() == "feedback collected") && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim()) != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) {
tdclose += " F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected")) {
tdclose += " F ";
}
tdclose += "
";
if (issaveticketexist == 't') {
tdclose += "
We have found a pending ticket for this vehicle. Click on 'Proceed' button to complete it!!!
No Open or Close Tickets!!!
Close Ticket(' + ccount + ') ');
}
}, 2000);
if (closeCount > 10) {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
else {
tdclose = "
Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
isticketexist = 't';
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
rgbo = data[keyVar].VehicleRegisterNumber;;
if (data[keyVar].TicketId == complaintNoSearch) {
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
}
else {
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
}
var callStatus = "";
if (data[keyVar].CallStatus == null) { callStatus = ""; } else { callStatus = data[keyVar].CallStatus; }
if (parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected") && (data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null)) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && ((callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null)) && ((data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() == "feedback collected") && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim()) != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) {
tdclose += " F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected")) {
tdclose += " F ";
}
tdclose += "
";
}
else {
}
},
complete: function () {
$("#divOpenCloseTickets").append(tdclose);
$("#Tracker_from_BtnWrp_back").removeClass("display_none");
},
error: function (data) {
}
});
}
setTimeout(function () {
if ((complaintNoSearch == "" || complaintNoSearch == null)) {
$('#dvdashboard').show();
getCloseCount();
}
else {
// console.log('selectedTicket');
// console.log(selectedTicket);
if ((selectedTicket == "" || selectedTicket == null)) {
var apiUrlStatus = url + "Api/Notification?ticketId=" + complaintNoSearch + "&ticketdetails=yes&issearch=yes";
$.ajax({
type: "Get",
url: apiUrlStatus,
//data: { Token: securityToken, VehicleRegistrationNumber: VehicleRegistrationNumber, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
if (data == "open") {
getticketDetailbyId(complaintNoSearch);
}
else {
getCloseTicketDetailsbyId(complaintNoSearch);
}
}
});
}
else {
var apiUrlStatus = url + "Api/Notification?ticketId=" + selectedTicket + "&ticketdetails=yes&issearch=yes";
$.ajax({
type: "Get",
url: apiUrlStatus,
//data: { Token: securityToken, VehicleRegistrationNumber: VehicleRegistrationNumber, VehicleNumberPlate: VehicleNumberPlate },
success: function (data) {
if (data == "open") {
getticketDetailbyId(selectedTicket);
}
else {
getCloseTicketDetailsbyId(selectedTicket);
$.ajax({
type: "POST",
url: "/Ticket/TicketAdministration_ShowTicketActivityOpenClose/",
data: { ticketId: selectedTicket, ticketStatus: 'close' },
success: function (data) {
$("#divActivity").html(data);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (start)-----------------------------
$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs,#ddReasonForcloseTicket").attr("disabled", true);
//---------------- added #ddReasonForcloseTicket on 25-11-2020 (end)-----------------------------
// $('#labelActivity').removeClass("toolBtnActive");
$('#labelFeedback').removeClass("toolBtnActive");
$('#labelRoute').addClass("toolBtnActive");
$('#labelDTCData').removeClass("toolBtnActive");
$("#divDTCDta").css('display', 'none');
$("#divActivity").css('display', 'inline-block');
$("#divActivity").addClass("withtoolbar");
//$("#ddTicketStatus, #textBoxDescription, #ddReasonForOpportunityLost, #ddReasonTypeForOpportunityLost,#ddReasonForcloseTicketmorethan24Hrs").attr("disabled", true);
$("#button_submit").hide();
},
error: function (data) { }
});
}
}
});
}
}
}, 1000);
},
error: function (data) {
}
});
}
function getAllCloseticket() {
var tdclose = "";
var apiUrlClose = url + "Api/TicketDetails?ticketCount=all&ticketStatus=tt&closeList=yes";
$.ajax({
url: apiUrlClose,
type: 'POST',
data: { VehicleRegisterNumber: VRegistrationNosearch, Token: securityToken, CustomerContactNo: "", TicketId: complaintNoSearch, chassis_number: "" },
//data: { TicketNo: TicketNo, ProductVariant: vertical, VehicleEchkdrivermissionNorms: emmissionnorms, VehicleSalesDate: VehicleSalesDate, CustomerName: CustomerName, VehicleFuelType: VehicleFuelType, VehicleModelNumber: vehicle_model, CustomerType: CustomerType, VehicleNumberPlate: chassis_number_vals},
success: function (data) {
tdclose = "
Close Ticket(" + closeCount + ") Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
if (issaveticketexist == 't') {
tdclose = "
We have found a pending ticket for this vehicle. Click on 'Proceed' button to complete it!!!
Close Ticket(" + closeCount + ") Id Status Resolution SLA (in min) Response SLA (in min) Closure within 24 Hrs and Feedback ";
}
else {
$('#div_pendingTicketFound').remove();
}
for (keyVar in data) {
if (data.hasOwnProperty(keyVar)) {
// alert(data[keyVar].TicketIdAlias);
tdclose += "" + data[keyVar].TicketIdAlias + " " + data[keyVar].TicketStatusAlias + " " + data[keyVar].DefaultSlaTime + " " + data[keyVar].TotalTicketLifecycleTimeSla + " ";
var callStatus = "";
if (data[keyVar].CallStatus == null) { callStatus = ""; } else { callStatus = data[keyVar].CallStatus; }
if (parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected") && (data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null)) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && ((callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null)) && ((data[keyVar].ReasonBeyond24Hrs != "" && data[keyVar].ReasonBeyond24Hrs != null))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if ((parseFloat(data[keyVar].TotalTicketCloseHours) >= parseFloat(24)) && (callStatus.toLowerCase().trim() == "feedback collected") && ((data[keyVar].ReasonBeyond24Hrs == "" || (data[keyVar].ReasonBeyond24Hrs == null)))) {
tdclose += " 24 F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim()) != "feedback collected" || data[keyVar].CallStatus == "" || data[keyVar].CallStatus == null) {
tdclose += " F ";
}
else if (parseFloat(data[keyVar].TotalTicketCloseHours) < parseFloat(24) && (callStatus.toLowerCase().trim() == "feedback collected")) {
tdclose += " F ";
}
tdclose += "
";
if (issaveticketexist == 't') {
tdclose += "
" + data[counter].DateAlias + " ";
htmldtcdata += "" + data[counter].TimeAlias + " ";
htmldtcdata += "" + data[counter].CustomerName + " ";
htmldtcdata += "" + data[counter].CustomerMobileNumber + " ";
htmldtcdata += "" + data[counter].Amount + " ";
htmldtcdata += "" + data[counter].ModeOfPayment + " ";
htmldtcdata += "" + data[counter].remarks + " ";
htmldtcdata += "" + data[counter].Created_By_type + " " + data[keyVar].DTC_CODE + " ";
htmldtcdata += "" + data[keyVar].DTC_Description + " ";
htmldtcdata += "" + data[keyVar].Occurence_count + " ";
htmldtcdata += "" + data[keyVar].DTC_Occurance_Date + " ";
htmldtcdata += "" + data[keyVar].status + "