/*================================================================================================================\
+
+ Project     : GoData-Eicher
+ Filename    : TicketFeedback.js
+ Module Name : Ticket
+ Purpose     : For ticket feedback and reason for more than 24 hours of closing a ticket        
+ Coded By    : Parul Gupta
+
+================================================================================================================*/

/**
* For ticketing
* @module Ticket
*/

/**
* This class contains functionality of Ticket Feedback Details for CCE.
* @class TicketFeedback
* @constructor
*/

//Global variables
var suggestionArr = []; //array of suggestions
var complaintArr = []; //array of complaints

/**
* Function call on slide
* @method sliderOnSlide
* @for TicketFeedback
*/
function sliderOnSlide(e) {

  
    //
}

/**
* Function call on change of slider
* @method sliderOnChange
* @for TicketFeedback
*/
function sliderOnChange(e) {
    var sliderId = e.sender.element[0].id;
    var spanCount = sliderId.split("_").pop();
    var spanId = "#spanRate_" + spanCount;
    $(spanId).text(e.value);
 
}

/**
* Function call to validate if rating has given or not
* @method checkIfRatingHaveGiven
* @for TicketFeedback
*/
function checkIfRatingHaveGiven() {

    var _rating1 = $("#spanRate_1").text();
    //var _rating2 = $("#spanRate_2").text();
    //var _rating3 = $("#spanRate_3").text();
    //var _rating4 = $("#spanRate_4").text();
    //var _rating5 = $("#spanRate_5").text();
    //var _rating6 = $("#spanRate_6").text();
    var ddSuggestion = $("#SuggestionComplaintList").val();
    var ddCompalint = $("#ComplaintList").val();
    var otherSuggestion = $("#txtOtherSuggestionData").val();
    var otherComplaint = $("#txtOtherComplaintData").val();
    var ddCallStatustValue = $("#ddCallStatus").val();
    var otherCallStatus = $("#txtOtherCallStatusData").val();

    if ((_rating1 == "")  && (ddSuggestion == null) && (otherSuggestion == "") && (ddCompalint == null) && (otherComplaint == "") && (ddCallStatustValue == "" || ddCallStatustValue == null) && (otherCallStatus == "")) {
        //jAlert("Please select Call Status atleast !!", "Message");
        jAlert(FEEDBACK_MESSAGES.requiredCallStatus, "Message");
        return false;
    } else { return true; }
}

/**
* Function call to check validations on feedback data
* @method onBeginFeedback
* @for TicketFeedback
*/
function onBeginFeedback() {
    if (checkIfRatingHaveGiven() == true) {
        if (($("#txtOtherSuggestionData").hasClass('requiredField') == true) || ($("#txtOtherComplaintData").hasClass('requiredField') == true) || ($("#txtOtherCallStatusData").hasClass('requiredField') == true)) {
            //jAlert("Please fill required data to submit feedback !!", 'Message');
            jAlert(FEEDBACK_MESSAGES.requiredFieldFill, 'Message');
            return false;
        } else {
            return true;
        }
    }
}

/**
* Function call to submit feedback data
* @method addFeedbackDetails
* @for TicketFeedback
*/
function addFeedbackDetails(divId) {
    //create object of feedback modelalerT(
	
	
    var FeedBackModel = {};
    var selectedSuggestionArr = [];
    selectedSuggestionArr = $("#SuggestionComplaintList").val();
    var selectedCompalintArr = [];
    selectedCompalintArr = $("#ComplaintList").val();

    if (onBeginFeedback() == true) {
        var slider = $("#slider_1").kendoSlider().data("kendoSlider");
   



        if (($("#ddCallStatus").val() != "" && $("#ddCallStatus").val() != null) || ($("#txtOtherCallStatusData").val() != "")) {
            FeedBackModel.TicketId = $("#ticketId").val();
           
            FeedBackModel.FeedBackOverAllExperience = $("#spanRate_1").text();
            FeedBackModel.CreationTime = $("#creationTime").val();
			
            if (selectedSuggestionArr != null) {
                var indexOtherSuggestion = selectedSuggestionArr.indexOf("Other");
                if (indexOtherSuggestion > -1) {
                    selectedSuggestionArr.splice(indexOtherSuggestion, 1);
                }
            }
            if ($("#txtOtherSuggestionData").val() != "") {
                selectedSuggestionArr.push($("#txtOtherSuggestionData").val());
            }
            FeedBackModel.SuggestionComplaintList = selectedSuggestionArr;
            if (selectedCompalintArr != null) {
                var indexOtherComplaint = selectedCompalintArr.indexOf("Other");
                if (indexOtherComplaint > -1) {
                    selectedCompalintArr.splice(indexOtherComplaint, 1);
                }
            }
            if ($("#txtOtherComplaintData").val() != "") {
                selectedCompalintArr.push($("#txtOtherComplaintData").val());
            }
            FeedBackModel.ComplaintList = selectedCompalintArr;

            console.log(selectedSuggestionArr, selectedCompalintArr);
            if ($("#ddCallStatus").val() == "Other") {
                FeedBackModel.CallStatus = $("#txtOtherCallStatusData").val();
            } else {
                FeedBackModel.CallStatus = $("#ddCallStatus").val();
            }
            FeedBackModel.ReasonMoreThan24Hrs = "";
            $.ajax({
                type: "POST",
                url: "/Ticket/TicketAdministration_CreateFeedback/",
                contentType: 'application/json',
                data: JSON.stringify({ model: FeedBackModel }),
                success: function (data) {
                    //console.log(data);
                    if (data.success == true) {
                        //jAlert('Feedback Details saved successfully !!', 'Message', function () {
                        jAlert(FEEDBACK_MESSAGES.savedFeedbackSuccess, 'Message', function () {
                            if (($("#ddCallStatus").val()).toLowerCase().trim() == "feedback collected") {
                                $("#" + data.ticketId + " > td.reasonFeedback > span.feedback").css('background', 'green');
                            } else {
                                $("#" + data.ticketId + " > td.reasonFeedback > span.feedback").css('background', 'red');
                            }
                            if (divId) { closeWindow(divId); }
                            showFeedback();
                        });
                    }
                },
                error: function (data) {
                    console.log(data);
                }
            });
        } else {
            //jAlert("Please select Call Status !!", 'Message');
            jAlert(FEEDBACK_MESSAGES.requiredCallStatus, 'Message');
            return false;
        }
    }
}

/**
* Function call to submit reason data
* @method addReasonDetails
* @for TicketFeedback
*/
function addReasonDetails() {
    if ($("#ddReasonMoreThan24Hrs").val() == "" || $("#ddReasonMoreThan24Hrs").val() == null) {
        //jAlert("Please select reason !!", 'Message');
        jAlert(FEEDBACK_MESSAGES.requiredReason, 'Message');
        return false;
    } else {
        if ($("#txtOtherReason").hasClass('requiredField') == true) {
            //jAlert("Please fill required data to submit reason !!", 'Message');
            jAlert(FEEDBACK_MESSAGES.requiredFieldsSubmitReason, 'Message');
            return false;
        } else {
            //create feedback model object
            var FeedBackModel = {};

            FeedBackModel.TicketId = $("#ticketId").val();
            FeedBackModel.FeedBackEaseOfGettingCall = "";
            FeedBackModel.FeedBackResponseOfCallCenter = "";
            FeedBackModel.FeedBackTimelyUpdationByDealer = "";
            FeedBackModel.FeedBackTotalRepairTime = "";
            FeedBackModel.FeedBackEosCharges = "";
            FeedBackModel.FeedBackOverAllExperience = "";
            FeedBackModel.CreationTime = $("#creationTime").val();
            FeedBackModel.SuggestionComplaint = "";
            FeedBackModel.Complaint = "";

            // check 24 hours reason
            if ($("#ddReasonMoreThan24Hrs").val() == 'Other') {
                FeedBackModel.ReasonMoreThan24Hrs = $("#txtOtherReason").val();
            } else {
                FeedBackModel.ReasonMoreThan24Hrs = $("#ddReasonMoreThan24Hrs").val();
            }
            $.ajax({
                type: "POST",
                url: "/Ticket/TicketAdministration_SubmitReason/",
                data: FeedBackModel,
                success: function (data) {
                    //console.log(data);
                    if (data.success == true) {
                        //jAlert('Reason saved successfully !!', 'Message', function () {
                        jAlert(FEEDBACK_MESSAGES.reasonSavedSuccessfully, 'Message', function () {
                            $("#" + data.ticketId + " > td.reasonFeedback > span.Hours").css('background', 'green');
                            showFeedback();
                        });
                    }
                },
                error: function (data) {
                    console.log(data);
                }
            });
        }
    }
}


/**
* Function call on selection change of drop down data list
* @method onChangeDD
* @for TicketFeedback
*/
function onChangeDD($this) {

    var ddId = $this;
    var ddValue = $("#" + ddId).find('option:selected').text();

    if (ddValue == "Other") {
        if (ddId == "ddCallStatus") {
            $("#txtOtherCallStatusData").addClass("requiredField");
            $("#txtOtherCallStatusData").attr('disabled', false);
            $("#txtOtherCallStatusData").val('');
        } else if (ddId == "ddReasonMoreThan24Hrs") {
            //console.log(ddId);
            $("#txtOtherReason").addClass("requiredField");
            $("#txtOtherReason").attr('disabled', false);
            $("#txtOtherReason").val('');
        }
    } else {
        if (ddId == "ddCallStatus") {
            $("#txtOtherCallStatusData").removeClass("requiredField");
            $("#txtOtherCallStatusData").attr('disabled', true);
            $("#txtOtherCallStatusData").val('');
        } else if (ddId == "ddReasonMoreThan24Hrs") {
            //console.log(ddId);
            $("#txtOtherReason").removeClass("requiredField");
            $("#txtOtherReason").attr('disabled', true);
            $("#txtOtherReason").val('');
        }
    }
}

/**
* Function call on selection change of multiple suggestions drop down data list
* @method onChangeSuggestion
* @for TicketFeedback
*/
function onChangeSuggestion() {
    if ($("#SuggestionComplaintList").val() == null) {
        $("#txtOtherSuggestionData").removeClass("requiredField");
        $("#txtOtherSuggestionData").attr('disabled', true);
        $("#txtOtherSuggestionData").val('');
    } else if (($("#SuggestionComplaintList").val().indexOf("Other") != -1) == true) {
        $("#txtOtherSuggestionData").addClass("requiredField");
        $("#txtOtherSuggestionData").attr('disabled', false);
        $("#txtOtherSuggestionData").val('');
    } else {
        $("#txtOtherSuggestionData").removeClass("requiredField");
        $("#txtOtherSuggestionData").attr('disabled', true);
        $("#txtOtherSuggestionData").val('');
    }
}

/**
* Function call on selection change of multiple complaints drop down data list
* @method onChangeComplaint
* @for TicketFeedback
*/
function onChangeComplaint() {
    if ($("#ComplaintList").val() == null) {
        $("#txtOtherComplaintData").removeClass("requiredField");
        $("#txtOtherComplaintData").attr('disabled', true);
        $("#txtOtherComplaintData").val('');
    } else if (($("#ComplaintList").val().indexOf("Other") != -1) == true) {
        $("#txtOtherComplaintData").addClass("requiredField");
        $("#txtOtherComplaintData").attr('disabled', false);
        $("#txtOtherComplaintData").val('');
    } else {
        $("#txtOtherComplaintData").removeClass("requiredField");
        $("#txtOtherComplaintData").attr('disabled', true);
        $("#txtOtherComplaintData").val('');
    }

}

/**
* Function call on close of multiple suggestions drop down data list
* @method onCloseSuggestion
* @for TicketFeedback
*/
function onCloseSuggestion() {
    suggestionArr = $("#SuggestionComplaintList").val();
}

/**
* Function call on close of multiple complaints drop down data list
* @method onCloseComplaint
* @for TicketFeedback
*/
function onCloseComplaint() {
    complaintArr = $("#ComplaintList").val();
}

/**
* Function call on select item of multiple suggestions drop down data list
* @method onSelectSuggestion
* @for TicketFeedback
*/
function onSelectSuggestion(e) {
    var dataItem = this.dataSource.view()[e.item.index()];
}

/**
* Function call on select item of multiple Complaints drop down data list
* @method onSelectComplaint
* @for TicketFeedback
*/
function onSelectComplaint(e) {
    var dataItem = this.dataSource.view()[e.item.index()];
}

/**
* Function call on blur of HTML input type tag
* @method onBlurTextBox
* @for TicketFeedback
*/
function onBlurTextBox($this) {
    var inputId = $this;
    if ($("#" + inputId).val() != "") {
        $("#" + inputId).removeClass("requiredField");
    } else {
        $("#" + inputId).addClass("requiredField");
    }
}
var onSliderSlide = function (slideEvt) {
    console.log("slider slid to " + slideEvt.value);
	$('#ddCallStatus').val('FeedBack Collected');
	$("#ddCallStatus").prop("disabled", true);
};
/**
* Function to add slider
* @method addSlider
* @param {String} sliderId HTML element id where slider is loaded.
* @param {String} spanId HTML element id where slider text is loaded.
* @for TicketFeedback
*/
function addSlider(sliderId, spanId) {
    
    $(sliderId).kendoSlider({
        increaseButtonTitle: "Right",
        decreaseButtonTitle: "Left",
        change: function (e) {
            var sliderId = e.sender.element[0].id;
            var spanCount = sliderId.split("_").pop();
            var spanId = "#spanRate_" + spanCount;
            $(spanId).text(e.value);
        },
        slide: onSliderSlide,
        min: 1,
        max: 5,
        smallStep: 1,
        largeStep: 1
    }).data("kendoSlider");
}


/**
* Function call to edit feedback details
* @method editFeedback
* @for TicketFeedback
*/
function editFeedback() {
    createAjaxRequestForFeedback("Ticket", "TicketAdministration_EditFeedback", "#divUpdateFeedback");
}


/**
* Function to create ajax request
* @method createAjaxRequestForFeedback
* @param {string} controller Name of controller 
* @param {string} actionName Name of action on controller 
* @param {string} divId HTML id of div
* @for TicketFeedback
*/
function createAjaxRequestForFeedback(controller, actionName, divId) {
    var ticketId, creationTime, isMoreThan24Hrs;

    ticketId = $("#ticketId").val();
    creationTime = $("#creationTime").val();
    isMoreThan24Hrs = parseFloat($("#isMoreThan24Hrs").val(), 10);

    // Ajax request
    if (activeRequest && activeRequest.readystate != 4) {
        activeRequest.abort();
    }
    activeRequest = $.ajax({
        type: "GET",
        url: "/" + controller + "/" + actionName + "/",
        data: { selectTicketId: ticketId, ticketCreationTime: creationTime, isMoreThan24Hrs: isMoreThan24Hrs },
        success: function (data) {
            $(divId).html("");
            $(divId).html(data);
            //open form in new dialog box
            $(divId).data("kendoWindow").open();
            openKendoWindowInCenter(divId);
        },
        error: function (data) {
            console.log(data);
        }
    });
}


/**
* Function to close kendo window
* @method closeWindow
* @param {String} divId The id of div
* @for TicketFeedback
*/
function closeWindow(divId) {
    $(divId).data("kendoWindow").close();
    $(divId).html("");

}