using LoggingHelper;
using System;
using System.Collections.Generic;
using System.Configuration;
using System.Linq;
using System.Web;
using System.Web.Mvc;
using GODATA.RoleServices;
using GODATA.AuthenticationServices;
using RestSharp;
using Newtonsoft.Json;
using Kendo.Mvc.UI;
using Kendo.Mvc.Extensions;
using GODATA.Models.UserInventory;
using GODATA.Models.DropDownData;
using GODATA.Models.Inventory;
using GODATA.Models.Ticket;
using System.Data;
using ExcelHelper;
using ExportToExcel;
using GODATA.Models.FilterKendoGrid;
using GODATA.Models.Notifications;
using ClosedXML.Excel;
using System.IO;


namespace GODATA.Controllers
{
    [GODATA.MvcApplication.SessionExpire]
    public class TicketController : Controller
    {
        #region Global Variables

        /// <summary>
        /// Global variable for User management crud repository.
        /// </summary>
        private UserInventoryRepository objUserInventoryRepository = null;

        /// <summary>
        /// Global variable for CRUD repository.
        /// </summary>
        private InventoryModelRepository objInventoryRepository = null;

        /// <summary>
        /// Global variable for Ticket administration CCE portal repository.
        /// </summary>
        private TicketAdministrationRepository objTicketAdministrationRepository = null;


        private NotificationsRepository objNotificationsRepository = null;


        /// <summary>
        /// Global variable for Drop Down List data bind repository.
        /// </summary>
        private DropDownDataRepository objDropDownDataRepository = null;

        /// <summary>
        /// Represent object of LoggingUtility class
        /// </summary>
        LoggingUtility objLog = new LoggingUtility();

        /// <summary>
        /// Represent string object contain log file path
        /// </summary>
        //string path = "~/Log/";
        string path = System.Web.HttpContext.Current.Server.MapPath(ConfigurationManager.AppSettings["PathLog"]);

        /// <summary>
        /// Represent string object contain log status
        /// </summary>
        string logtf = (ConfigurationManager.AppSettings["Log"]);

        /// <summary>
        /// Represent string object contain Error log status
        /// </summary>
        string errorlogtf = (ConfigurationManager.AppSettings["ErrorLog"]);

        /// <summary>
        /// getting application name from AppSetting in web.config file
        /// </summary>
        private static string _appName = ConfigurationManager.AppSettings["ApplicationName"].ToString();

        /// <summary>
        /// getting web api token from AppSetting in web.config file
        /// </summary>
        private static string _securityToken = ConfigurationManager.AppSettings["RESTfulSecurityToken"].ToString();

        /// <summary>
        /// getting user's utc minutes from session
        /// </summary>
        private static string _timeOffSetMinutes = null;

        /// <summary>
        /// getting login user's id
        /// </summary>
        private static string _LoginUserId = null;

        /// <summary>
        /// getting login user's name
        /// </summary>
        private static string _LoginUserName = null;

        /// <summary>
        /// getting time zone id from AppSetting in web.config file
        /// </summary>
        private static string _TimeZoneId = ConfigurationManager.AppSettings["TimeZoneId"].ToString();

        /// <summary>
        /// getting rest api url from AppSetting in web.config file
        /// </summary>
        private static string _RestClientUrl = ConfigurationManager.AppSettings["RestfulApiUrl"].ToString();

        /// <summary>
        /// URI to Path to Excel Export location.
        /// </summary>
        private static string _exportLocation = ConfigurationManager.AppSettings["excelExportPath"].ToString();

        /// <summary>
        /// Absolute Path on server in which excel files are saved
        /// </summary>
        private static string _excelExportPathOnServer = ConfigurationManager.AppSettings["excelExportPathOnServer"].ToString();

        /// <summary>
        /// getting total count of rows of a grid in one page from AppSetting in web.config file 
        /// </summary>
        private static int _pageSize = Convert.ToInt16(ConfigurationManager.AppSettings["reportPageSize"]);

        #endregion

        #region Ticket History

        /// <summary>
        /// Get ticket administartion view
        /// </summary>
        /// <returns>returns view</returns>
        public ActionResult TicketAdministration(string complaintNo, bool? isKamUser, string dummyTicketId,string Chassis_Number)
        
        
        {
            //Getting login user's id, name and utc minutes from session
            _LoginUserId = Session["UserId"].ToString();
            _LoginUserName = Session["UserName"].ToString();
            _timeOffSetMinutes = Session["UtcMinute"].ToString();

            //Storing login user's id, name and utc minutes in viewbag to pass in view
            ViewBag.SecurityToken = _securityToken;
            ViewBag.Userid = _LoginUserId;
            ViewBag.UserName = _LoginUserName;
            ViewBag.UtcMinutes = _timeOffSetMinutes;
            ViewBag.ComplaintNo = complaintNo;
            ViewBag.RegistrationNo = complaintNo;
            ViewBag.KamUser = isKamUser;
            ViewBag.DummyTicketId = dummyTicketId;
            ViewBag.Chassis_Number = Chassis_Number;
            return View();
        }

        /// <summary>
        /// Get check ticket history form view
        /// </summary>
        /// <returns>return partial view</returns>
        [HttpGet]
        public ActionResult TicketAdministration_CheckHistory()
        {
            return PartialView();
        }

        /// <summary>
        /// Get ticket history based on vehicle's registration no. or mobile no. or complaint no.(ticket id) 
        /// </summary>
        /// <param name="registrationNo">vehicle's registration no.</param>
        /// <param name="mobileNo">mobile no of customer or owner</param>
        /// <param name="complaintNo">complaint no or ticket id</param>
        /// <returns>return view of ticket history</returns>
        public ActionResult TicketAdministration_GetTicketHistory(string registrationNo, string mobileNo, string complaintNo, string chassis_number,string isload)
        {
            objLog.AddLogFile("TicketAdministration_GetTicketHistory", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
               
                objTicketAdministrationRepository = new TicketAdministrationRepository(); //Ticket administration functions repository of CCE portal 
                List<CustomerModel> oCustomerList = null; //List of customer data
                List<TicketModel> oOpenTicketList = null; //List of open tickets for a customer
                List<TicketModel> oCloseTicketList = null; //List of close tickets for a customer

                List<DummyOpenTicketDetail> oSaveTicketList = null; //List of save tickets for a customer

                List<string> oCustomerName = new List<string>(); //dummy list of string type to store customer name
                oCustomerName.Add("-Select-"); //added dummy data in dummy list
                string VRegistrationNo = string.Empty; //string for vehicle registration no.
                string customerContactNo = string.Empty; //string for customer contact no.
                string ticketId = string.Empty; //string for ticket id or complaint no.

                //Check if vehicle registration no. is given to get ticket history
                if (registrationNo != null && registrationNo != "")
                {
                    //replace "-" to blank space and than replace blank space to empty string in registration no. 
                    registrationNo = registrationNo.Replace("-", " ").Replace(" ", String.Empty);
                }
                //Check atleast one field is filled otherwise show message.
                if ((registrationNo != null && registrationNo != "") || (mobileNo != null && mobileNo != "") || (complaintNo != null && complaintNo != ""))
                {
                    //check whether complaint no. is filled
                    if (complaintNo != null && complaintNo != "")
                    {
                        //check if complaint no. contains 'TICKETID' or not
                        if (complaintNo.ToLower().IndexOf("ticketid") == -1)
                        {
                            ticketId = ConfigurationManager.AppSettings["ticketId"] + "-" + complaintNo;
                        }
                        else
                        {
                            ticketId = complaintNo;
                        }
                    }
                    else
                    {
                        ticketId = "";
                    }
                    //Get customer details if exist
                  //  oCustomerList = objTicketAdministrationRepository.GetCustomerDetails(registrationNo, mobileNo, ticketId);
                
                    var Id = string.Empty;
                    //if (oCustomerList.Count > 0)
                    //{
                    //    //fetching data from customer details list
                    //    foreach (var item in oCustomerList)
                    //    {
                    //        VRegistrationNo = item.VehicleRegistrationNumber;

                    //        //Creating customer names list if not an owner of vehicle
                    //        if (item.CustomerVehicleIsOwnwer != true)
                    //        {
                    //            oCustomerName.Add(item.CustomerName);
                    //        }
                    //        customerContactNo = item.CustomerMobile1;

                    //        //added on 22-12-2020
                    //        if (item.CustomerVehicleIsOwnwer == true)
                    //        {
                    //            Id = item.CustomerId;
                    //        }
                           
                    //    }
                    //}

                    //Get vehicle's registration no. 
                    if (registrationNo == null || registrationNo == "")
                    {
                        registrationNo = VRegistrationNo;
                    }

                    ViewBag.VRegistrationNo = registrationNo;
                    ViewBag.ComplaintNo = ticketId;
                    ViewBag.ChassisNumber = chassis_number;

                    //Get customer's contact no.
                    if (mobileNo != null && mobileNo != "")
                    {
                        ViewBag.CustomerContactNo = mobileNo;
                    }
                    else
                    {
                        ViewBag.CustomerContactNo = customerContactNo;
                    }
                   //  List <CustomerModel> oCustomerModelsList = new List<CustomerModel>();
                    //CustomerModel obcust = new CustomerModel();
                    //obcust.VehicleModelNumber = "PRO 6031";
                    //obcust.VehicleNumberPlate = "Ac234";
                    //obcust.vw = "Ac234";
                    //oCustomerList.Add(obcust);

                    List<CustomerModel> obcust = new List<CustomerModel>()
{
   new CustomerModel() {VehicleModelNumber="PRO 6031",VehicleNumberPlate="up24" },
   new CustomerModel() {VehicleModelNumber="PRO 6031",VehicleNumberPlate="up24" }
   //........................ and so on
};
                    oCustomerList = obcust;
                    // oCustomerList.FirstOrDefault(obcust);
                    //added on 22-12-2020 Dbm calling to get customerID and customer type 
                    //List<CustomerModel> oCustomerModelsList = new List<CustomerModel>();
                    //oCustomerModelsList = objTicketAdministrationRepository.GetVehicleDetailsRegistrationNoWiseByThirdParty(registrationNo);

                    // if (oCustomerModelsList.Count > 0)
                    //{
                    //    //fetching data from customer details list
                    //    foreach (var item in oCustomerModelsList)
                    //    {
                    //        VRegistrationNo = item.VehicleRegistrationNumber;

                    //        string CustomerId = string.Empty; //string for vehicle registration no.
                    //        string CustomerType= string.Empty; //string for customer contact no.
                    //        string Customer_Id = string.Empty;
                    //        string CustomerMobileNumber = string.Empty;
                    //        string ChassisNumber = string.Empty;
                    //        string VehicleRegistrationNo=string.Empty;
                    //        //----------- added on 01-03-2021 start ---------------------------
                    //        string VehicleModelNumber = string.Empty;
                    //        string VehicleType = string.Empty;
                    //        //----------- added on 01-03-2021 start ---------------------------


                    //        Customer_Id = Id;
                    //        CustomerId = item.CustomerId;
                    //        CustomerType=item.CustomerType;
                    //        CustomerMobileNumber=item.CustomerMobileNumber1;
                    //        ChassisNumber = item.VehicleRegistrationNumber;
                    //        VehicleRegistrationNo = registrationNo;
                    //        //----------- added on 01-03-2021 start ---------------------------
                    //        VehicleModelNumber = item.VehicleModelNumber;
                    //        VehicleType = item.VehicleType;
                    //        //----------- added on 01-03-2021 start ---------------------------

                    //         //added on 22-12-2020 update customer
                    //         CustomerModel oCustomerModel = new CustomerModel();
                    //         oCustomerModel.Id = Customer_Id;
                    //         oCustomerModel.CustomerId=CustomerId;
                    //         oCustomerModel.CustomerType=CustomerType;
                    //         oCustomerModel.CustomerMobileNumber1 = CustomerMobileNumber;
                    //         oCustomerModel.VehicleRegistrationNumber = ChassisNumber;
                    //         oCustomerModel.RegistrationNumber = VehicleRegistrationNo;
                    //         //----------- added on 01-03-2021 start ---------------------------
                    //         oCustomerModel.VehicleModelNumber = VehicleModelNumber;
                    //         oCustomerModel.VehicleType = VehicleType;
                    //         //----------- added on 01-03-2021 start ---------------------------
                    //         //oCustomerModel.VehicleRegistrationNumber = registrationNo;
                    //         //calling create customer web api
                    //         objTicketAdministrationRepository = new TicketAdministrationRepository();
                    //         oCustomerModel = objTicketAdministrationRepository.Restful_UpdateCustomer(oCustomerModel);
                    //    }


                    //}




                    //Get open tickets list
                    oOpenTicketList = new List<TicketModel>();
                    oOpenTicketList = objTicketAdministrationRepository.GetOpenTicketHistory(registrationNo, mobileNo, ticketId);

                    //Get close ticket list
                    oCloseTicketList = new List<TicketModel>();
                    if (isload == "Yes")
                    {
                    }
                    else
                    {
                        oCloseTicketList = objTicketAdministrationRepository.GetCloseTicketHistory(registrationNo, mobileNo, ticketId);

                    }//oCloseTicketList.o = 10;
                    //Get Save tickets list
                    oSaveTicketList = new List<DummyOpenTicketDetail>();
                    oSaveTicketList = objTicketAdministrationRepository.GetSaveTicketHistory(registrationNo, mobileNo, ticketId);
                    
                          List<TicketModel> obclose = new List<TicketModel>()
{
   new TicketModel() {VehicleRegisterNumber="PRO 6031",ChassisNo="up24" },
   new TicketModel() {VehicleRegisterNumber="PRO 6031",ChassisNo="up24" }
   //........................ and so on
};
                    oCustomerList = obcust;
                    //Store data in viewbag
                    ViewBag.CountOpenTicket = oOpenTicketList.Count;
                    ViewBag.mobileNo = mobileNo;
                    ViewBag.CustomerName = oCustomerName;
                    ViewBag.CustomerDetailsList = oCustomerList;
                    ViewBag.CloseTicketList = oCloseTicketList;
                    ViewBag.CloseTicketList1 = obclose;
                    ViewBag.SaveTicketList = oSaveTicketList;

                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return PartialView(oOpenTicketList);
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    //return Json(new { success = true, fillFieldMesseage = "Please fill atleast one field for search!!" });
                    return Json(new { success = true, fillFieldMesseage = Convert.ToString(ConfigurationManager.AppSettings["required_field_to_fill"]) }, JsonRequestBehavior.AllowGet);
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetTicketHistory", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region Get Data for assign ticket

        /// <summary>
        /// Get contact no. customer name wise
        /// </summary>
        /// <param name="VRegistrationNo">vehicle registration no.</param>
        /// <param name="customerName">customer name</param>
        /// <returns>return contact no.</returns>
        public ActionResult GetCustomerContactNo(string VRegistrationNo, string customerName)
        {
            objLog.AddLogFile("TicketAdministration_GetCustomerContactNo", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                string contactNo = "";

                //Get customer details
                List<CustomerModel> oCustomerList = objTicketAdministrationRepository.GetCustomerDetails(VRegistrationNo, "", "").Where(w => w.CustomerName != null && w.CustomerName != "").ToList();

                //bind customer contact no. of selected customer
                var oCustomerContactNo = oCustomerList.Where(w => w.CustomerName.Equals(customerName));
                foreach (var item11 in oCustomerContactNo)
                {
                    contactNo = item11.CustomerMobile1;
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, contactNo = contactNo }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetCustomerContactNo", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get all states list
        /// </summary>
        /// <returns>returns json of state list</returns>
        public ActionResult GetAllStateList()
        {
            objLog.AddLogFile("TicketAdministration_GetAllStateList", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get states List
                List<StateModel> oStateList = objTicketAdministrationRepository.GetStateList();
                //Bind state list to state drop down list
                List<SelectListItem> oStateNameList = new List<SelectListItem>();

                foreach (StateModel items in oStateList)
                {
                    oStateNameList.Add(new SelectListItem { Text = items.StateAlias, Value = items.StateId });
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oStateNameList.OrderBy(o => o.Text) }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetAllStateList", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get all routes list
        /// </summary>
        /// <returns>returns json of routes list</returns>
        public ActionResult GetAllRoutesList()
        {
            objLog.AddLogFile("TicketAdministration_GetAllRoutesList", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get route List
                List<RouteModel> oRouteList = objTicketAdministrationRepository.GetRoutesList();

                //Bind route list to route drop down list
                List<SelectListItem> oRouteNameList = new List<SelectListItem>();

                foreach (RouteModel items in oRouteList)
                {
                    oRouteNameList.Add(new SelectListItem { Text = items.Name, Value = items.Id.ToString() });
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oRouteNameList.OrderBy(o => o.Text) }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetAllRoutesList", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get route id wise sla time
        /// </summary>
        /// <param name="RouteId">route id</param>
        /// <returns>returns json of route wise sla time</returns>
        public JsonResult GetRouteWiseSlaTime(int RouteId)
        {
            objLog.AddLogFile("TicketAdministration_GetRouteWiseSlaTime", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get all routes list
                List<RouteModel> oRouteList = objTicketAdministrationRepository.GetRoutesList();
                //Get sla time route wise
                List<RouteModel> routeWiseSlaTime = oRouteList.Where(w => w.Id.Equals(RouteId)).ToList();

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { RouteWiseSlaTime = routeWiseSlaTime }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetRouteWiseSlaTime", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        #endregion

        #region Get Full Ticket Details

        /// <summary>
        /// Get open and close ticket details
        /// </summary>
        /// <param name="ticketId">ticket id</param>
        /// <param name="ticketStatus">ticket status</param>
        /// <returns>return ticket full details list</returns>
        public ActionResult TicketAdministration_GetTicketDetails_old(string ticketId, string ticketStatus)
        {
            objLog.AddLogFile("TicketAdministration_GetTicketDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get open and close ticket details list
                List<TicketOpenCloseModel> oTicketOpenCloseModel = objTicketAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus);

                //store in temp data
                TempData["TicketDetailsForUpdate"] = oTicketOpenCloseModel;

                //Global variables
                string VRegistrationNo = ""; string CustomerContactNo = ""; int RouteId = 0; string routeName = ""; string VModelNo = ""; string VModelTagging = "";

                //Getting details of vehicle and customer from ticket details list
                foreach (var item in oTicketOpenCloseModel)
                {
                    VRegistrationNo = item.VehicleRegisterNumber.ToString();
                    CustomerContactNo = item.CustomerContactNo;
                    RouteId = item.RouteId;
                }

                //Get owner details
                List<CustomerOwnerModel> oCustomerOwnerDetailsList = objTicketAdministrationRepository.GetCustomerOwnerDetails(VRegistrationNo);
                ViewBag.OwnerDetails = oCustomerOwnerDetailsList;

                //Get vehicle details
                List<VehicleModel> oVehicleDetailsList = objTicketAdministrationRepository.GetVehicleDetailsRegistrationNoWise(VRegistrationNo);
                ViewBag.VehicleDetails = oVehicleDetailsList;

                foreach (var item12 in oVehicleDetailsList)
                {
                    VModelNo = item12.ModelNumber;
                }

                //Get vehicle's product varient(model tagging)
                List<VehicleModelModel> oVehicleModelList = objTicketAdministrationRepository.GetVehicleModelList();
                var oVModelTaggingList = oVehicleModelList.Where(w => w.VehicleTypeId.Equals(VModelNo));
                foreach (var item13 in oVModelTaggingList)
                {
                    VModelTagging = item13.VehicleTypeTagging;
                }
                ViewBag.ModelTagging = VModelTagging;

                //Get customer details
                List<CustomerModel> oCustomerList = objTicketAdministrationRepository.GetCustomerDetails("", CustomerContactNo, "");
                oCustomerList.Where(w => w.CustomerMobile1.Equals(CustomerContactNo));
                List<CustomerModel> itemCustomer = oCustomerList.Where(w => w.CustomerMobile1.Equals(CustomerContactNo)).ToList();
                itemCustomer = itemCustomer.Where(w => w.VehicleRegistrationNumber.Equals(VRegistrationNo)).ToList();
                itemCustomer = itemCustomer.Where(w => w.CustomerVehicleIsOwnwer.Equals(false)).ToList();
                ViewBag.CustomerDetails = itemCustomer;

                //Get route name
                List<RouteModel> oRouteList = objTicketAdministrationRepository.GetRoutesList();
                var oRouteName = oRouteList.Where(w => w.Id.Equals(RouteId));
                foreach (var item11 in oRouteName)
                {
                    routeName = item11.Name;
                }
                ViewBag.Route = routeName;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oTicketOpenCloseModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetTicketDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get Full details of ticket 
        /// </summary>
        /// <param name="ticketId">selected ticket's id</param>
        /// <param name="ticketStatus">ticket status open or close</param>
        /// <returns>returns list type partia view</returns>
        public ActionResult TicketAdministration_GetTicketDetails(string ticketId, string ticketStatus)
        {
            objLog.AddLogFile("Ticket_GetOpencloseTicketActivities", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get ticket full details list
                List<TicketOpenCloseModel> oTicketDetails = new List<TicketOpenCloseModel>();
                oTicketDetails = objTicketAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus).ToList();
                var ticketDetails = oTicketDetails.GroupBy(g => g.TicketId).Select(s => s.FirstOrDefault()).ToList();

                //store in temp data
                TempData["TicketDetailsForUpdate"] = ticketDetails;

                //Global variables
                int RouteId = 0; string routeName = "";

                //Getting details of vehicle and customer from ticket details list
                foreach (var item in oTicketDetails)
                {
                    RouteId = item.RouteId;
                }

                //Get route name
                List<RouteModel> oRouteList = objTicketAdministrationRepository.GetRoutesList();
                var oRouteName = oRouteList.Where(w => w.Id.Equals(RouteId));
                foreach (var item11 in oRouteName)
                {
                    routeName = item11.Name;
                }
                ViewBag.Route = routeName;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(ticketDetails);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_GetOpencloseTicketActivities", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get caller/driver details of ticket
        /// </summary>
        /// <param name="CustomerContactNo">contact no. of caller/driver</param>
        /// <param name="VRegistrationNo">vehicle's registration no. of caller/driver</param>
        /// <returns>return json of list type</returns>
        public ActionResult Ticket_GetOpencloseTicketDriverDetails(string CustomerContactNo, string VRegistrationNo)
        {
            objLog.AddLogFile("Ticket_GetOpencloseTicketDriverDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<CustomerModel> itemCustomer = new List<CustomerModel>();

                List<CustomerModel> oCustomerList = objTicketAdministrationRepository.GetCustomerDetails("", CustomerContactNo, ""); //Get customer details

                //List<CustomerModel> itemCustomer = oCustomerList.Where(w => w.CustomerMobile1.Equals(CustomerContactNo)).ToList(); //Get those customers who has given contact no.

                itemCustomer = oCustomerList.Where(w => w.VehicleRegistrationNumber.Equals(VRegistrationNo)).ToList(); //Get customer list who has vehicle of given vehicle registration no.

                itemCustomer = itemCustomer.Where(w => w.CustomerVehicleIsOwnwer.Equals(false)).ToList(); //remove vehicle owner from customer's list

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = itemCustomer }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_GetOpencloseTicketDriverDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get details of Vehicle's Owner
        /// </summary>
        /// <param name="VRegistrationNo">Vehicle's registration no.</param>
        /// <returns>return list type json</returns>
        public ActionResult Ticket_GetOpencloseTicketOwnerDetails(string VRegistrationNo)
        {
            objLog.AddLogFile("Ticket_GetOpencloseTicketOwnerDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();

                //Get owner details
                List<CustomerOwnerModel> oCustomerOwnerDetailsList = objTicketAdministrationRepository.GetCustomerOwnerDetails(VRegistrationNo);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oCustomerOwnerDetailsList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_GetOpencloseTicketOwnerDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Get caller/driver's Vehicle details
        /// </summary>
        /// <param name="VRegistrationNo">vehicle's registration no.</param>
        /// <returns>return list type json</returns>
        public ActionResult Ticket_GetOpencloseTicketVehicleDetails(string VRegistrationNo)
        {
            objLog.AddLogFile("Ticket_GetOpencloseTicketVehicleDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                string VModelNo = ""; string VModelTagging = ""; string VModelTaggingName = "";

                //Get vehicle details
                List<VehicleModel> oVehicleDetailsList = objTicketAdministrationRepository.GetVehicleDetailsRegistrationNoWise(VRegistrationNo);

                foreach (var item12 in oVehicleDetailsList)
                {
                    VModelNo = item12.ModelNumber;
                }

                //Get vehicle's product variant(model tagging)
                List<VehicleModelModel> oVehicleModelList = objTicketAdministrationRepository.GetVehicleModelList();
                var oVModelTaggingList = oVehicleModelList.Where(w => w.VehicleTypeId.Equals(VModelNo));
                foreach (var item13 in oVModelTaggingList)
                {
                    VModelTagging = item13.VehicleTypeTagging;
                    VModelTaggingName = item13.VehicleTypeName;
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oVehicleDetailsList, vehicleModelTagging = VModelTagging, vehicleModelTaggingName = VModelTaggingName }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_GetOpencloseTicketVehicleDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #region Get Escalation Level Membbers

        /// <summary>
        /// Method to get escalation level members name and contact no.
        /// </summary>
        /// <param name="dealer_id">Dealer Id</param>
        /// <param name="vehicle_tagging">Vehicle Tagging</param>
        /// <returns>return partial view</returns>
        public ActionResult Ticket_GetOpencloseTicketEscalationMembersDetails(string dealer_id, string vehicle_tagging)
        {
            objLog.AddLogFile("Ticket_GetOpencloseTicketEscalationMembersDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();

                //Get vehicle details
                EscalationMemberLevel oEscalationMemberDetails = objTicketAdministrationRepository.GetEscalationMemberDetailsDealerVehicleTypeWise(dealer_id, vehicle_tagging);
                List<EscalationLevelList> oEscalationMemberDetailsList = oEscalationMemberDetails.EscalationLevelList;
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oEscalationMemberDetailsList);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_GetOpencloseTicketEscalationMembersDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        #endregion
        #endregion

        #region Create New Ticket

        /// <summary>
        /// Create new ticket
        /// </summary>
        /// <param name="model">TicketModel</param>
        /// <returns>json</returns>
        [HttpPost]
        public ActionResult TicketAdministration_CreateTicket(TicketModel model)
        {
            objLog.AddLogFile("TicketAdministration_CreateTicket", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objNotificationsRepository = new NotificationsRepository();

                TicketModel oCreateTicketModel = new TicketModel();
                oCreateTicketModel = objTicketAdministrationRepository.CreateTicket(model);
                objLog.AddLogFile("TicketAdministration_CreateTicket", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model to web api
                objLog.AddLogFile("TicketAdministration_CreateTicket", oCreateTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model from web api

                if (oCreateTicketModel.Status.ToString() == "1")
                {
                    if (model.CreatedBy != "" && model.CreatedBy != null)
                    {
                        //Getting model of removed notification in case of KAM ticket
                        KamNotificationOutputModel objNotificationRemoveModel = objNotificationsRepository.RemoveSeenNotificationKam(model.CreatedBy);
                        objLog.AddLogFile("TicketAdministration_RemoveSeenNotificationsKam", objNotificationRemoveModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                        if (objNotificationRemoveModel.Status == "1")
                        {
                            objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            return Json(new { success = true, ticketId = oCreateTicketModel.TicketId });
                        }
                    }
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = oCreateTicketModel.TicketId });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["create_ticket_failed"]) });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CreateTicket", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region Ticket Activities and update Ticket status

        /// <summary>
        /// Get open and close ticket activity view
        /// </summary>
        /// <param name="ticketId">open or close ticket id</param>
        /// <param name="ticketStatus">open or close ticket status</param>
        /// <returns>return view</returns>
        [HttpPost]
        public ActionResult TicketAdministration_ShowTicketActivityOpenClose(string ticketId, string ticketStatus)
        
        {
            objLog.AddLogFile("TicketAdministration_ShowTicketActivityOpenClose", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objDropDownDataRepository = new DropDownDataRepository();
                List<OpenTicketActivityDetails> oOpenTicketActivityList = null;
                List<CloseTicketActivityDetails> oCloseTicketActivityList = null;
                TicketModel oUpdateTicketModel = new TicketModel();

                string description = "";
                string splitDescription = "";
                int ticketStatusId = 0;

                //Get open and close ticket details list
                List<TicketOpenCloseModel> ticketDetailsList = objTicketAdministrationRepository.Restful_GetOpenCloseTicketDetails(ticketId, ticketStatus);
                var ticketDetails = ticketDetailsList.GroupBy(g => g.TicketId).Select(s => s.FirstOrDefault()).ToList();
                ViewBag.TicketDetailsUpdate = ticketDetails;

                //Bind ticket details in view bag
                foreach (var item in ticketDetails)
                {
                    ViewBag.VRegistrationNo = item.VehicleRegisterNumber;
                    ViewBag.ticketDefaultSla = item.DefaultSlaTime;
                    ViewBag.TicketStatus = item.TicketStatus;
                    ViewBag.OpportunityLossReason = item.OpportunityLossReason;
                    ViewBag.RemarkTicketNotClosed24Hours = item.RemarkTicketNotClosed24Hours;

                    //----------------added on 25-11-2020 (start)-----------------------------
                    ViewBag.RemarkForTicketClosed = item.TicketClosedReason;
                    //----------------added on 25-11-2020 (end)-----------------------------
                    
                    ViewBag.EstimatedRepairCost = item.RepairCost;
                    ViewBag.EstimatedRepairTime = item.EstimatedTimeForJobCompletion;
                    ViewBag.AssignTo = item.AssignedTo;

                    ViewBag.ChassisNo = item.ChassisNumber;
                    if ((item.VehicleRegisterNumber == "" || item.VehicleRegisterNumber == null) && item.ChassisNumber != "")
                    {
                    ViewBag.VRegistrationNo = item.ChassisNumber;
                    }
                    if ((item.VehicleType == "" || item.VehicleType == null) && item.ChassisNumber != "")
                    {
                        objTicketAdministrationRepository = new TicketAdministrationRepository();
                        List<CHASSIS_SRCH_Model> oChassisList = new List<CHASSIS_SRCH_Model>();
                        oChassisList = objTicketAdministrationRepository.GetChassisNoByEOSApiSearch(item.ChassisNumber);
                        ViewBag.VehicleType = oChassisList.Select(s => s.VehicleType).FirstOrDefault();
                        //ViewBag.VehicleType = a.Data
                    }
                    else {
                        ViewBag.VehicleType = item.VehicleType;
                    }


                    ViewBag.OdometerReading = item.OdoMeter;
                  
                    ViewBag.PreviousOdometerReading = item.PreviousOdometerReading;
                    ticketStatusId = item.TicketStatus;
                    if (item.SuggestionComment == null)
                    {
                        description = "";
                    }
                    else
                    {
                        description = item.SuggestionComment.ToString();
                    }

                    //remove new line or new row tags from string
                    string[] splitDescriptionArr = description.Split('\r', '\n');

                    foreach (string descriptionString in splitDescriptionArr)
                    {
                        splitDescription += descriptionString;
                    }
                    ViewBag.DescriptionMultiline = splitDescription;
                    oUpdateTicketModel.SuggestionComment = splitDescription;

                }

                //Get ticket status list
                List<TicketStatus> oTicketStatusList = objTicketAdministrationRepository.GetTicketStatusList();
                if (ticketDetails[0].AssignedTo == "dealer") {
                    var tripStartObj = oTicketStatusList.Where(w => w.Id == 9).FirstOrDefault();
                    if (tripStartObj != null)
                    {
                        oTicketStatusList.Remove(tripStartObj);
                    }

                    var tripEndObj = oTicketStatusList.Where(w => w.Id == 8).FirstOrDefault();
                    if (tripEndObj != null)
                    {
                        oTicketStatusList.Remove(tripEndObj);
                    }
                
                }
                //if (ticketStatusId > 1)
                if (ticketStatusId > Convert.ToInt32(ConfigurationManager.AppSettings["New"]))
                {
                    oTicketStatusList.RemoveAt(0);
                    ViewBag.TicketStatusList = oTicketStatusList;
                }
                else
                {
                    ViewBag.TicketStatusList = oTicketStatusList;
                }

                //Get opportunity lost reason
                List<OpportunityLostReasonsModel> oOpportunityLostReasonList = objDropDownDataRepository.GetOpprtunityLostReasonsList();
                ViewBag.OpportunityLostReasonList = oOpportunityLostReasonList;

                //----------***Get ticket closed reason list*** added on 25-11-2020 (start)-------------------------------
                List<TicketClosedReason> oTicketClosedReason = objDropDownDataRepository.GetTicketClosedReason();
                ViewBag.ReasonForTicketClosed = oTicketClosedReason;
                //----------***Get ticket closed reason list*** added on 25-11-2020 (end)-------------------------------

                oOpportunityLostReasonList = objDropDownDataRepository.GetAllDelayedReasonMorethan24Hrs();
                ViewBag.ReasonForcloseTicketmorethan24Hrs = oOpportunityLostReasonList;
                //Get opportunity lost reason
                List<EstimateCostModel> oEstimatedRepairCostList = objDropDownDataRepository.GetEstimatedRepairCostList();
                ViewBag.EstimatedRepairCostList = oEstimatedRepairCostList;



                //Get close tickets activity if ticket status is close
                if (ticketStatus == "close")
                {
                    //close ticket api
                    oCloseTicketActivityList = objTicketAdministrationRepository.GetCloseTicketActivityDetails(ticketId);
                    ViewBag.OpenTicketActivity = null;
                    ViewBag.CloseTicketActivity = oCloseTicketActivityList;

                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return PartialView();
                }
                //else get open tickets activity
                else
                {
                    //open ticket api
                    oOpenTicketActivityList = objTicketAdministrationRepository.GetOpenTicketActivityDetails(ticketId);
                    ViewBag.OpenTicketActivity = oOpenTicketActivityList;
                    ViewBag.CloseTicketActivity = null;

                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return PartialView();
                }

            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_ShowTicketActivityOpenClose", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        throw ex;
            }
        }

        /// <summary>
        /// Update ticket status
        /// </summary>
        /// <param name="model">Ticket model</param>
        /// <returns>returns json success true or false</returns>
        [HttpPost]
        public ActionResult TicketAdministration_UpdateTicketOpenClose(TicketModel model)
        {
            objLog.AddLogFile("TicketAdministration_UpdateTicketOpenClose", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                TicketModel oUpdateTicketModel = new TicketModel();
                if (model.OpportunityLost == "--Select--")
                {
                    model.OpportunityLost = "";
                }

                if (model.TicketStatus != 3)
                {
                    model.RepairCost = "";
                    model.EstimatedTimeForJobCompletion = "";
                }

                //if (model.TicketStatus == 4) {
                //    if (model.VehicleType == "Tipper") {
                //        model.PreviousOdometerReading = model.PreviousOdometerReading;
                //    }
                //    else{
                //        model.PreviousOdometerReading = model.PreviousOdometerReadingHaulage;
                //    }
                //}
                oUpdateTicketModel = objTicketAdministrationRepository.UpdateTicketDetails(model);
                objLog.AddLogFile("TicketAdministration_UpdateTicketOpenClose", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                objLog.AddLogFile("TicketAdministration_UpdateTicketOpenClose", oUpdateTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                if (oUpdateTicketModel.Status.ToString() == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = model.TicketId, ticketStatus = model.TicketStatus ,message= oUpdateTicketModel.Message });
                }
                else if (oUpdateTicketModel.Status.ToString() == "2")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = oUpdateTicketModel.Message });
                }
                else if (oUpdateTicketModel.Status.ToString() == "5")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = oUpdateTicketModel.Message });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    //return Json(new { success = false, message = "Update ticket failed !!" });
                    return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["update_ticket_failed"]) });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_UpdateTicketOpenClose", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region GetAllVans

        /// <summary>
        /// Get all vans and dealers list for ticket assignment
        /// </summary>
        /// <param name="StateName">selected state name</param>
        /// <param name="limit">vans and dealers limit</param>
        /// <returns>returns json list of vans and dealers</returns>
        public JsonResult GetAllNearestVansDealers(string StateName, string limit)
        {
            objLog.AddLogFile("TicketAdministration_GetAllNearestVansDealers", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<VanDealerModel> oNearestVansDealersList = new List<VanDealerModel>();
                oNearestVansDealersList = objTicketAdministrationRepository.GetAllNearestVansDealersList(StateName, limit);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { NearestVansDealers = oNearestVansDealersList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetAllNearestVansDealers", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        // by multiple state (2)
        public JsonResult GetVansDealersbyStates(string StateName, string limit, string StateName2)
        {
            objLog.AddLogFile("TicketAdministration_GetAllNearestVansDealers", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<VanDealerModel> oNearestVansDealersList = new List<VanDealerModel>();
                List<VanDealerModel> oNearestVansDealersList2 = new List<VanDealerModel>();
                oNearestVansDealersList = objTicketAdministrationRepository.GetAllNearestVansDealersList(StateName, limit);
                if (StateName2 != "") {
                    oNearestVansDealersList2 = objTicketAdministrationRepository.GetAllNearestVansDealersList(StateName2, limit);
                }
                oNearestVansDealersList= oNearestVansDealersList.Concat(oNearestVansDealersList2).ToList();

             //oNearestVansDealersList.AddRange(oNearestVansDealersList2);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { NearestVansDealers = oNearestVansDealersList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetAllNearestVansDealers", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        #endregion

        #region Reassign Ticket

        /// <summary>
        /// Get partial view as popup window for reassign ticket
        /// </summary>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministration_ReassignTicket()
        {
            return PartialView();
        }

        #endregion

        #region feedback

        /// <summary>
        /// Get partial view of feedback detail page.
        /// </summary>
        /// <param name="selectTicketId">selected ticket id</param>
        /// <param name="ticketCreationTime">creation 
        /// 
        /// 
        /// of ticket</param>
        /// <param name="isMoreThan24Hrs">time between ticket open and close(in hours)</param>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministration_Feedback(string selectTicketId, string ticketCreationTime, double isMoreThan24Hrs)
        {
            objLog.AddLogFile("TicketAdministration_Feedback", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();
                FeedBackModel objFeedbackHistory = new FeedBackModel();
                List<FeedbackHistoryList> oFeedbackHistoryList = new List<FeedbackHistoryList>();

                if (selectTicketId != null)
                {
                    ViewBag.TicketId = selectTicketId;
                    ViewBag.CreationTime = ticketCreationTime;
                    ViewBag.IsMoreThan24Hrs = isMoreThan24Hrs;

                    //Get Feedback questions
                    List<FeedbackSuggestionComplaintModel> objFeedbackQuestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("feedback");
                    ViewBag.FeedbackQuestions = objFeedbackQuestionsList;

                    //Get Suggestion list
                   List<FeedbackSuggestionComplaintModel> objSuggestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("suggestion");
                    List<SelectListItem> item2 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objSuggestionsList)
                    {
                        item2.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
                    }
          ViewBag.Suggestions = item2.OrderBy(o => o.Text);

                    //Get complaints list
                    List<FeedbackSuggestionComplaintModel> objComplaintsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("reason_list");
          List<SelectListItem> item3 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objComplaintsList)
                    {
                        item3.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
                    }
                    ViewBag.Complaint = item3.OrderBy(o => o.Text);

                    //Get call status list
                    List<FeedbackSuggestionComplaintModel> objCallStatusList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("callstatus");
                    List<SelectListItem> item5 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objCallStatusList)
                    {
                        item5.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
                    }
                    ViewBag.CallStatus = item5.OrderBy(o => o.Text);

                    //Get 24 hrs reasons list
                    List<FeedbackSuggestionComplaintModel> obj24HrsReasonsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("24hrs");
                    List<SelectListItem> item4 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in obj24HrsReasonsList)
                    {
                        item4.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
                    }
                    ViewBag.Reason24Hrs = item4.OrderBy(o => o.Text);


                    //Get feedback history details
                    objFeedbackHistory = objTicketAdministrationRepository.GetFeedBackHistoryDetailsTicketIdWise(selectTicketId);
                    oFeedbackHistoryList = objFeedbackHistory.feedbackHistoryList.ToList();
                    ViewBag.FeedbackHistory = oFeedbackHistoryList;
                   

                    //Get feedback details if any
                    objFeedbackModel = objTicketAdministrationRepository.GetFeedBackDetailsTicketIdWise(selectTicketId, ticketCreationTime);
          //objFeedbackModel = objTicketAdministrationRepository.GetFeedBackDetailsTicketIdWise(selectTicketId, "20 Sep 2023 09:45:41");
      //    List<FeedbackSuggestionComplaintModel> objReasonList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("reason_list");
       //   ViewBag.FeedBackReasons = objReasonList;

          //Get Suggestion list
      /*    List<FeedbackSuggestionComplaintModel> objSuggestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("reason_list"); ;
          List<SelectListItem> item2 = new List<SelectListItem>();

          foreach (FeedbackSuggestionComplaintModel items in objSuggestionsList)
          {
            item2.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
          }
          ViewBag.Suggestions = item2.OrderBy(o => o.Text);*/
          ViewBag.EaseOfGettingCall = objFeedbackModel.FeedBackEaseOfGettingCall;
                    ViewBag.ResponseOfCallCenter = objFeedbackModel.FeedBackResponseOfCallCenter;
                    ViewBag.TimelyUpdationByDealer = objFeedbackModel.FeedBackTimelyUpdationByDealer;
                    ViewBag.TotalRepairTime = objFeedbackModel.FeedBackTotalRepairTime;
                    ViewBag.EosCharges = objFeedbackModel.FeedBackEosCharges;
                    ViewBag.OverAllExperience = objFeedbackModel.FeedBackOverAllExperience;

                }
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(objFeedbackModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_Feedback", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Submit Feedback
        /// </summary>
        /// <param name="model">FeedBackModel</param>
        /// <returns>return json success true or false</returns>
        [HttpPost]
        public ActionResult TicketAdministration_CreateFeedback(FeedBackModel model)
        {
            objLog.AddLogFile("TicketAdministration_CreateFeedback", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();
                string suggestionComplaint = null;
                string Complaint = null;

                //Get multiple suggestions
                if (model.SuggestionComplaintList != null)
                {
                    foreach (var item in model.SuggestionComplaintList)
                    {
                        suggestionComplaint += item + ",";
                    }
                    suggestionComplaint = suggestionComplaint.Remove(suggestionComplaint.Length - 1);
                    model.SuggestionComplaint = suggestionComplaint;

                }

                //Get multiple complaints
                if (model.ComplaintList != null)
                {
                    foreach (var item in model.ComplaintList)
                    {
                        Complaint += item + ",";
                    }
                    Complaint = Complaint.Remove(Complaint.Length - 1);
                    model.Complaint = Complaint;

                }

                objFeedbackModel = objTicketAdministrationRepository.CreateFeedbackReason(model, "feedback");
                if (objFeedbackModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = model.TicketId });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CreateFeedback", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Submit Reason for closure ticket after 24 or more than 24 hours of ticket open
        /// </summary>
        /// <param name="model">FeedBackModel</param>
        /// <returns>return json success true or false</returns>
        [HttpPost]
        public ActionResult TicketAdministration_SubmitReason(FeedBackModel model)
        {
            objLog.AddLogFile("TicketAdministration_SubmitReason", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();

                objFeedbackModel = objTicketAdministrationRepository.CreateFeedbackReason(model, "reason");
                if (objFeedbackModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = model.TicketId });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_SubmitReason", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Edit feedback details
        /// </summary>
        /// <param name="selectTicketId">selected ticket id</param>
        /// <param name="ticketCreationTime">creation time of ticket</param>
        /// <param name="isMoreThan24Hrs">open hrs of ticket</param>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministration_EditFeedback(string selectTicketId, string ticketCreationTime, double isMoreThan24Hrs)
        {
            objLog.AddLogFile("TicketAdministration_EditFeedback", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();

                if (selectTicketId != null)
                {
                    ViewBag.TicketId = selectTicketId;
                    ViewBag.CreationTime = ticketCreationTime;
                    ViewBag.IsMoreThan24Hrs = isMoreThan24Hrs;

                    //Get feedback details
                    objFeedbackModel = objTicketAdministrationRepository.GetFeedBackDetailsTicketIdWise(selectTicketId, ticketCreationTime);

                    //Get Feedback questions
                    List<FeedbackSuggestionComplaintModel> objFeedbackQuestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("feedback");
                    ViewBag.FeedbackQuestions = objFeedbackQuestionsList;

          //Get Suggestion list
          List<FeedbackSuggestionComplaintModel> objSuggestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("suggestion");
          List<SelectListItem> item2 = new List<SelectListItem>();

          foreach (FeedbackSuggestionComplaintModel items in objSuggestionsList)
          {
              item2.Add(new SelectListItem { Selected = ((items.ReasonName).Trim().ToLower() == (objFeedbackModel.SuggestionComplaint).Trim().ToLower()), Text = (items.ReasonName).Trim(), Value = (items.ReasonName).Trim() });
          }
          ViewBag.Suggestions = item2.OrderBy(o => o.Text);

         /* List<FeedbackSuggestionComplaintModel> objSuggestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("reason_list"); ;
          List<SelectListItem> item2 = new List<SelectListItem>();

          foreach (FeedbackSuggestionComplaintModel items in objSuggestionsList)
          {
            item2.Add(new SelectListItem { Text = items.ReasonName, Value = items.ReasonName });
          }
          ViewBag.Suggestions = item2.OrderBy(o => o.Text);*/

          //Temp list of suggestions
          List<string> suggestionList = new List<string>();//1st list
                    foreach (var suggestion in item2)
                    {
                        suggestionList.Add(suggestion.Value);
                    }

                    //Get Selected suggestions list
                    string[] selectedSuggestionWithOther = null;
                    string[] arrSuggestion = null;
                    List<string> selectedSuggestionsList = null;

                    if (objFeedbackModel.SuggestionComplaint.Trim() != "")
                    {
                        arrSuggestion = objFeedbackModel.SuggestionComplaint.Trim().Split(',');
                        selectedSuggestionsList = arrSuggestion.ToList();//2nd list

                        //Compare 1 and 2 list
                        var resultSet = selectedSuggestionsList.Except(suggestionList);
                        if (resultSet != null)
                        {
                            foreach (var otherSuggestion in resultSet.ToList())
                            {
                                objFeedbackModel.otherSuggestion = otherSuggestion;
                                selectedSuggestionsList.Remove(otherSuggestion);
                                selectedSuggestionsList.Add("Other");
                            }
                        }
                        // Get final selected suggestions
                        selectedSuggestionWithOther = selectedSuggestionsList.ToArray();
                    }

                    //Get complaints list
                    List<FeedbackSuggestionComplaintModel> objComplaintsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("reason_list");
                    List<SelectListItem> item3 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objComplaintsList)
                    {
                        item3.Add(new SelectListItem { Text = (items.ReasonName).Trim(), Value = (items.ReasonName).Trim() });
                    }
                    ViewBag.Complaint = item3.OrderBy(o => o.Text);

                    //Temp list of complaints
                    List<string> complaintList = new List<string>();//1st list
                    foreach (var complaint in item3)
                    {
                        complaintList.Add(complaint.Value);
                    }

                    //Get Selected complaints list
                    string[] selectedComplaintWithOther = null;
                    string[] arrComplaint = null;
                    List<string> selectedComplaintsList = new List<string>();

                    if (objFeedbackModel.Complaint.Trim() != "")
                    {
                        arrComplaint = objFeedbackModel.Complaint.Trim().Split(',');
                        selectedComplaintsList = arrComplaint.ToList();//2nd list

                        //Compare 1 and 2 list
                        var resultComplaint = selectedComplaintsList.Except(complaintList);
                        if (resultComplaint != null)
                        {
                            foreach (var otherComplaint in resultComplaint.ToList())
                            {
                                objFeedbackModel.otherComplaint = otherComplaint;
                                selectedComplaintsList.Remove(otherComplaint);
                                selectedComplaintsList.Add("Other");
                            }
                        }
                        // Get final selected complaints
                        selectedComplaintWithOther = selectedComplaintsList.ToArray();
                    }

                    //Get call status list
                    List<FeedbackSuggestionComplaintModel> objCallStatusList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("callstatus");
                    List<SelectListItem> item5 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objCallStatusList)
                    {
                        item5.Add(new SelectListItem { Selected = ((items.ReasonName).Trim().ToLower() == (objFeedbackModel.CallStatus).Trim().ToLower()), Text = (items.ReasonName).Trim(), Value = (items.ReasonName) });
                    }
                    ViewBag.CallStatus = item5.OrderBy(o => o.Text);

                    string CallStatus = (objFeedbackModel.CallStatus).Trim();
                    if (CallStatus != null && CallStatus != "")
                    {
                        var otherCallStatus = objCallStatusList.Where(w => w.ReasonName.Equals(CallStatus)).FirstOrDefault();
                        if (otherCallStatus == null)
                        {
                            objFeedbackModel.otherCallStatus = CallStatus;
                            objFeedbackModel.CallStatus = "Other";
                        }
                    }
                    ViewBag.CallStatusValue = (objFeedbackModel.CallStatus).Trim();

                    // Send suggestion list and complaint list
                    if (selectedSuggestionWithOther != null)
                    {
                        ViewBag.SuggestionArray = selectedSuggestionWithOther.ToArray();
                    }
                    else
                    {
                        selectedSuggestionWithOther = new string[] { " " };
                        ViewBag.SuggestionArray = selectedSuggestionWithOther;
                    }
                    if (selectedComplaintWithOther != null)
                    {
                        ViewBag.ComplaintArray = selectedComplaintWithOther.ToArray();
                    }
                    else
                    {
                        selectedComplaintWithOther = new string[] { " " };
                        ViewBag.ComplaintArray = selectedComplaintWithOther;
                    }

                    ViewBag.EaseOfGettingCall = objFeedbackModel.FeedBackEaseOfGettingCall;
                    ViewBag.ResponseOfCallCenter = objFeedbackModel.FeedBackResponseOfCallCenter;
                    ViewBag.TimelyUpdationByDealer = objFeedbackModel.FeedBackTimelyUpdationByDealer;
                    ViewBag.TotalRepairTime = objFeedbackModel.FeedBackTotalRepairTime;
                    ViewBag.EosCharges = objFeedbackModel.FeedBackEosCharges;
                    ViewBag.OverAllExperience = objFeedbackModel.FeedBackOverAllExperience;

                }
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(objFeedbackModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_EditFeedback", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        #endregion

        #region Manage Escallation New

        /// <summary>
        /// Show page of Escalation.
        /// </summary>
        /// <returns>Escalation view</returns>
        public ActionResult ManageEscalation()
        {
            objUserInventoryRepository = new UserInventoryRepository();
            objInventoryRepository = new InventoryModelRepository();
            _LoginUserId = Session["UserName"].ToString();
            //Getting non-vecv users list
            List<OrganizationModel> oRegionList = objUserInventoryRepository.GetOrganizationList();
            List<SelectListItem> item11 = new List<SelectListItem>();

            foreach (OrganizationModel items in oRegionList)
            {
                item11.Add(new SelectListItem { Text = items.Region, Value = items.Id.ToString() });
            }

            return View(item11.OrderBy(o => o.Text));
        }

        /// <summary>
        /// Show Escalation to web page
        /// </summary>
        /// <param name="dealerId">selected dealer id</param>
        /// <param name="stateId">selected region's organization id</param>
        /// <returns>Escalation matrix partial view</returns>
        public ActionResult ManageEscalation_Details(string dealerId, int stateId)
        {
            objLog.AddLogFile("ManageEscalation_Details", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get List
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(null, ConfigurationManager.AppSettings["GetAll"], null, null, _pageSize, 0, null, stateId);
                List<EscalationMatrix> oList = oModel.EscalationMatrixList;

                //Get count
                EscalationModel oModelCount = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(null, ConfigurationManager.AppSettings["Count"], null, null, _pageSize, 0, null, stateId);
                int total = oModelCount.TicketCount;

                ViewBag.pageSize = _pageSize;
                ViewBag.total = total;
                ViewBag.OrganizationId = stateId;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oList);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_Details", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }
      
        /// <summary>
        /// Get data with kendo grid paging and filtering server side
        /// </summary>
        /// <param name="request">data source requset from kendo grid</param>
        /// <param name="stateId">selected region's organization id</param>
        /// <param name="total">total no. of rows in each page of kendo grid</param>
        /// <returns>returns filtered and fixed size data</returns>
        public ActionResult ManageEscalation_Details_Pager([DataSourceRequest]DataSourceRequest request, int stateId, int total)
        {
            objLog.AddLogFile("ManageEscalation_Details_Pager", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                string query = null;
                if (request.Filters.Count > 0)
                {
                    // extract filter from request
                    var filterData = (System.Web.HttpContext.Current.Request.Params[6]);
                    // get query from filter object,
                    query = FilterKendoGrid.CreateFilterQueryEscalation(filterData);
                }
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get List
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(null, ConfigurationManager.AppSettings["GetAll"], null, null, request.PageSize, request.PageSize * (request.Page - 1), query, stateId);
                List<EscalationMatrix> oList = oModel.EscalationMatrixList;

                //Get count
                EscalationModel oModelCount = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(null, ConfigurationManager.AppSettings["Count"], null, null, request.PageSize, request.PageSize * (request.Page - 1), query, stateId);
                int totalCount = oModelCount.TicketCount;

                DataSourceResult result = oList.ToDataSourceResult(request);
                //check if filters are applied than total count fetched from server
                if (query == null) { result.Total = total; } else { result.Total = totalCount; }

                //send data to kendo grid 
                result.Data = oList;
                return Json(result);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("Ticket_Close_Pager", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        //private void ModifyFilters(IEnumerable<IFilterDescriptor> filters)
        //{
        //    if (filters.Any())
        //    {
        //        foreach (var filter in filters)
        //        {
        //            var descriptor = filter as FilterDescriptor;
        //            if (descriptor != null && descriptor.Member == "SomeField")
        //            {
        //                descriptor.Member = "SomeOtherField";
        //            }
        //            else if (filter is CompositeFilterDescriptor)
        //            {
        //                ModifyFilters(((CompositeFilterDescriptor)filter).FilterDescriptors);
        //            }
        //        }
        //    }
        //}
        /// <summary>
        /// Returns Create Escalation view.
        /// </summary>
        /// <returns>ActionResult</returns>
        [HttpGet]
        public ActionResult CreateEscalation()
        {
            objLog.AddLogFile("ManageEscalation_CreateEscalation", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objUserInventoryRepository = new UserInventoryRepository();
                objInventoryRepository = new InventoryModelRepository();

                //Getting Organization list user wise
                List<OrganizationModel> oOrganizationList = objUserInventoryRepository.GetOrganizationList();
                List<SelectListItem> oOrganizationNameList = new List<SelectListItem>();

                foreach (OrganizationModel items in oOrganizationList)
                {
                    oOrganizationNameList.Add(new SelectListItem { Text = items.OrganizationName, Value = items.Id.ToString() });
                }
                ViewBag.OrganizationList = oOrganizationNameList.OrderBy(o => o.Text);

                //Getting State list
                List<StateModel> oStateList = objUserInventoryRepository.GetStateList();
                List<SelectListItem> oStateNameList = new List<SelectListItem>();

                foreach (StateModel items in oStateList)
                {
                    oStateNameList.Add(new SelectListItem { Text = items.StateAlias, Value = items.StateId });
                }
                ViewBag.StateList = oStateNameList.OrderBy(o => o.Text);

                // dummy list for City/Van Type
                List<SelectListItem> serviceList1 = new List<SelectListItem>();
                ViewBag.Service = serviceList1;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView();
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_CreateEscalation", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Returns list for services based on the device id.
        /// </summary>
        /// <param name="organizationId">Selected Organization id</param>
        /// <returns>json</returns>
        public ActionResult GetDealerListOrganizationWise(int organizationId)
        {
            objLog.AddLogFile("ManageEscalation_GetDealerListOrganizationWise", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objInventoryRepository = new InventoryModelRepository();
                string _LoginUserId = Session["UserId"].ToString();

                //Get dealer list
                List<DealerListOrganizationWise> oDealerListOrganizationWise = objTicketAdministrationRepository.GetDealerListOrganizationWise(organizationId).Where(p => p.IsDeleted == false).ToList();
                List<SelectListItem> oDealerNameList = new List<SelectListItem>();

                foreach (DealerListOrganizationWise items in oDealerListOrganizationWise)
                {
                    oDealerNameList.Add(new SelectListItem { Text = items.sDlrNamewithDealerId, Value = items.DealerId });
                }

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(new { success = true, list = oDealerNameList }, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_GetDealerListOrganizationWise", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// save escalation details.
        /// post/CreateEscalation
        /// </summary>
        /// <param name="model">EscalationMatrix model</param>
        /// <returns>json, true for success otherwise false</returns>
        [HttpPost]
        public ActionResult CreateEscalation(EscalationMatrix model)
        {
            objLog.AddLogFile("ManageEscalation_CreateEscalation", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                model.dealer_name_id = model.dealer_name;
                string vehicleTagging = null;

                //Send request to App DB to insert new user data
                if (model.VehicleTaggingList != null)
                {
                    foreach (var item in model.VehicleTaggingList)
                    {
                        vehicleTagging += item + ",";
                    }
                    vehicleTagging = vehicleTagging.Remove(vehicleTagging.Length - 1);
                    model.van_type = vehicleTagging;

                }

                // Notificatiopn Type
                if ((model.EmailType != null || model.emails != null) && (model.SMSType != null || model.phones != null))
                {
                    model.notification_type = model.EmailType + "," + model.SMSType;
                }
                else if ((model.EmailType != null || model.emails != null))
                {
                    model.notification_type = model.EmailType;
                }
                else
                {
                    model.notification_type = model.SMSType;
                }
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(model.id, ConfigurationManager.AppSettings["Insert"], null, model, 0, 0, null, model.organization_id);
                if (oModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, dealerId = model.dealer_name_id, stateId = model.organization_id }, JsonRequestBehavior.AllowGet);
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_CreateEscalation", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Delete the Escalation based on escalation id.
        /// </summary>
        /// <param name="escalationId">Id of Escalation</param>
        /// <returns>json</returns>
        [HttpPost]
        public ActionResult DeleteEscalation(string escalationId)
        {
            objLog.AddLogFile("ManageEscalation_DeleteEscalation", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(escalationId, ConfigurationManager.AppSettings["Delete"], null, null, 0, 0, null, 0);
                if (oModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true }, JsonRequestBehavior.AllowGet);
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_DeleteEscalation", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Returns Edit Escalation View.
        /// </summary>
        /// <param name="escalationId">Escalation Id</param>
        /// <returns>Partial view.</returns>
        public ActionResult EditEscalation(string escalationId)
        {
            objLog.AddLogFile("ManageEscalation_EditEscalation", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objUserInventoryRepository = new UserInventoryRepository();

                List<string> productVariantArray = new List<string>();
                //Getting State list
                List<StateModel> oStateList = objUserInventoryRepository.GetStateList();
                List<SelectListItem> oStateNameList = new List<SelectListItem>();

                foreach (StateModel items in oStateList)
                {
                    oStateNameList.Add(new SelectListItem { Text = items.StateAlias, Value = items.StateId });
                }
                ViewBag.StateList = oStateNameList.OrderBy(o => o.Text);

                // dummy list for City/Van Type
                List<SelectListItem> serviceList1 = new List<SelectListItem>();
                ViewBag.Service = serviceList1;

                //Get details of escalation to be edited
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(escalationId, ConfigurationManager.AppSettings["Get"], null, null, 0, 0, null, 0);
                List<EscalationMatrix> oList = oModel.EscalationMatrixList;

                var oListEscalationDetails = oList.GroupBy(g => g.id).Select(s => s.FirstOrDefault()).ToList();

                foreach (var item in oListEscalationDetails)
                {

                    ViewBag.ManagerLevel = item.manager_level;
                    ViewBag.State = item.state;
                    ViewBag.City = item.city;
                    //if (item.van_type.Contains(","))
                    //{
                    //    string tempType = "";
                    //    tempType = item.van_type.Replace(@",", @"','");

                    //    tempType = tempType.Replace("\"", "'");
                    //    item.van_type = tempType;
                    //}
                    ViewBag.ProductVariant = item.van_type;
                    productVariantArray.AddRange(item.van_type.Split(','));
                    //productVariantArray[0] = item.van_type;

                    ViewBag.OldContacts = item.phones;  //old contact nos
                }
                productVariantArray.TrimExcess();
                ViewBag.ProductVariant = productVariantArray;

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(oListEscalationDetails);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_EditEscalation", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// Post/UpdateDeviceConnection.
        /// Update Escalation
        /// </summary>
        /// <param name="model">EscalationMatrix Model</param>
        /// <returns>Json</returns>
        [HttpPost]
        public ActionResult UpdateEscalation(EscalationMatrix model)
        {
            objLog.AddLogFile("ManageEscalation_UpdateEscalation", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {

                //var dd = model.oldContactNo;
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                model.dealer_name_id = model.dealer_name;
                string vehicleTagging = null;

                //Send request to App DB to insert new user data
                if (model.VehicleTaggingList != null)
                {
                    foreach (var item in model.VehicleTaggingList)
                    {
                        vehicleTagging += item + ",";
                    }
                    vehicleTagging = vehicleTagging.Remove(vehicleTagging.Length - 1);
                    model.van_type = vehicleTagging;

                }

                // Notificatiopn Type
                if (model.EmailType != null && model.SMSType != null)
                {
                    model.notification_type = model.EmailType + "," + model.SMSType;
                }
                else if (model.EmailType != null)
                {
                    model.notification_type = model.EmailType;
                }
                else
                {
                    model.notification_type = model.SMSType;
                }
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(model.id, ConfigurationManager.AppSettings["Update"], null, model, 0, 0, null, model.organization_id);
                if (oModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    //update contact nos in whole application
                    EscalationModel oModelContactUpadte = objTicketAdministrationRepository.UpdateContactNo(model.oldContactNo, model.phones, model.manager_name);
                    if (oModelContactUpadte.Status != "0")
                    {
                        return Json(new { success = true, dealerId = model.dealer_name_id, stateId = model.organization_id }, JsonRequestBehavior.AllowGet);
                    }
                    else
                    {
                        return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                    }

                }
                else if (oModel.Status == "2")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = oModel.Message }, JsonRequestBehavior.AllowGet);
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_UpdateEscalation", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        /// <summary>
        /// To export Escalation details.
        /// </summary>
        /// <returns>generated excel file path</returns>
        [HttpPost]
        public string ManageEscalation_ExportToExcel()
        {
            objLog.AddLogFile("ManageEscalation_ExportToExcel", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                string filename = null;
                objTicketAdministrationRepository = new TicketAdministrationRepository();

                //Get list of escalation
                EscalationModel oModel = objTicketAdministrationRepository.GetSetEditDeleteEscalationLevel(null, ConfigurationManager.AppSettings["Get"], null, null, 0, 0, null, 0);
                List<EscalationMatrix> oList = new List<EscalationMatrix>();

                oList.AddRange(oModel.EscalationMatrixList);
                DataTable escalationTable = oList.ToDataTable();

                // getting required dataset
                DataSet ds = new DataSet();
                ds.Tables.Add(escalationTable);

                //==================== Data table Manipulations =====================

                //Remove columns
                ds.Tables[0].Columns.Remove("id");
                ds.Tables[0].Columns.Remove("region_name");
                ds.Tables[0].Columns.Remove("organization_id");
                ds.Tables[0].Columns.Remove("StateName");
                //ds.Tables[0].Columns.Remove("DealerId");
                ds.Tables[0].Columns.Remove("EmailType");
                ds.Tables[0].Columns.Remove("SMSType");
                ds.Tables[0].Columns.Remove("sDlrNamewithDealerId");

                //Change Order of columns
                ds.Tables[0].Columns["organization_name"].SetOrdinal(0);
                ds.Tables[0].Columns["manager_name"].SetOrdinal(1);
                ds.Tables[0].Columns["manager_level"].SetOrdinal(2);
                ds.Tables[0].Columns["dealer_name"].SetOrdinal(3);
                ds.Tables[0].Columns["dealer_name_id"].SetOrdinal(4);
                ds.Tables[0].Columns["state"].SetOrdinal(5);
                ds.Tables[0].Columns["city"].SetOrdinal(6);
                ds.Tables[0].Columns["blind_spot"].SetOrdinal(7);
                ds.Tables[0].Columns["van_type"].SetOrdinal(8);
                ds.Tables[0].Columns["notification_type"].SetOrdinal(9);
                ds.Tables[0].Columns["emails"].SetOrdinal(10);
                ds.Tables[0].Columns["phones"].SetOrdinal(11);
                ds.Tables[0].Columns["alarm_age"].SetOrdinal(12);
                ds.Tables[0].Columns["alarm_age_sla_not_met"].SetOrdinal(13);
                ds.Tables[0].Columns["alarm_age_ticket_not_closed"].SetOrdinal(14);
                ds.Tables[0].Columns["alarm_age_van_not_live"].SetOrdinal(15);
                ds.Tables[0].Columns["alarm_age_eicher_promise_48hrs"].SetOrdinal(16);

                //Set column name
                ds.Tables[0].Columns[0].ColumnName = "Organization";
                ds.Tables[0].Columns[1].ColumnName = "Manager Name";
                ds.Tables[0].Columns[2].ColumnName = "Manager Level";
                ds.Tables[0].Columns[3].ColumnName = "Dealer Name";
                ds.Tables[0].Columns[4].ColumnName = "SCode";
                ds.Tables[0].Columns[5].ColumnName = "State";
                ds.Tables[0].Columns[6].ColumnName = "City";
                ds.Tables[0].Columns[7].ColumnName = "Blind Spot";
                ds.Tables[0].Columns[8].ColumnName = "Product Variant";
                ds.Tables[0].Columns[9].ColumnName = "Notification Type";
                ds.Tables[0].Columns[10].ColumnName = "Email Address";
                ds.Tables[0].Columns[11].ColumnName = "Contact No.";
                ds.Tables[0].Columns[12].ColumnName = "Van Not Move(In Min)";
                ds.Tables[0].Columns[13].ColumnName = "SLA Not Met(In Min)";
                ds.Tables[0].Columns[14].ColumnName = "Ticket Not Closed(In Min)";
                ds.Tables[0].Columns[15].ColumnName = "Van Not Live(In Min)";
                ds.Tables[0].Columns[16].ColumnName = "Eicher Promise(In Min)";
                //==================== Data table Manipulation End =====================

                //================================ Excel Functionality ===================================//

                filename = "EscalationMatrix_" + DateTime.Now.ToString("ddMMMyyyyhhmmss") + ".xlsx";
                string SaveCsvAs = Server.MapPath(_excelExportPathOnServer + filename);

                bool isCreated = CreateExcelFile.CreateExcelDocument(ds, SaveCsvAs);
                if (isCreated == true)
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return _exportLocation + filename;
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return "error";
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("ManageEscalation_ExportToExcel", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        #endregion

        #region get kam ticket details

        /// <summary>
        /// Get KAM ticket details list for ticket assignment by CCE
        /// </summary>
        /// <param name="kamTicketId">selected KAM ticket id</param>
        /// <returns>returns json list of KAM ticket details</returns>
        public JsonResult GetKamTicketDetails(Int32 kamTicketId)
        {
            objLog.AddLogFile("TicketAdministration_GetKamTicketDetails", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<KamTicketModel> objModel = new List<KamTicketModel>();
                objModel = objTicketAdministrationRepository.GetKamTicketDetails(kamTicketId);

                if (objModel.Count() > 0)
                {
                    if (objModel[0].KamTicketId != null || objModel[0].KamTicketId != "")
                    {
                        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return Json(new { success = true, kamTicketDetails = objModel[0] }, JsonRequestBehavior.AllowGet);
                    }
                    else
                    {
                        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                    }
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false }, JsonRequestBehavior.AllowGet);
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetKamTicketDetails", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }


        #endregion


        #region ticket dealer reason view

        /// <summary>
        /// Get view of Kendo window to fill Reason for dealer ticket assignment
        /// </summary>
        /// <returns>partial view</returns>
        public ActionResult Ticket_GetDealerTicketReasonView()
        {
            return PartialView();
        }

        /// <summary>
        /// Get view of Kendo window to fill Reason for dealer ticket re-assignment
        /// </summary>
        /// <returns>partial view</returns>
        public ActionResult Ticket_GetDealerTicketReassignReasonView()
        {
            return PartialView();
        }


        #endregion


        #region Save Ticket Details

        [HttpPost]
        public ActionResult TicketAdministration_SaveTicket(TicketModel model)
        {
            objLog.AddLogFile("TicketAdministration_SaveTicket", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objNotificationsRepository = new NotificationsRepository();

                TicketModel oSaveTicketModel = new TicketModel();
                oSaveTicketModel = objTicketAdministrationRepository.SaveTicketDetails(model);
                objLog.AddLogFile("TicketAdministration_CreateTicket", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model to web api
                objLog.AddLogFile("TicketAdministration_CreateTicket", oSaveTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model from web api

                if (oSaveTicketModel.Status.ToString() == "1")
                {
                    if (model.CreatedBy != "" && model.CreatedBy != null)
                    {
                        //Getting model of removed notification in case of KAM ticket
                        KamNotificationOutputModel objNotificationRemoveModel = objNotificationsRepository.RemoveSeenNotificationKam(model.CreatedBy);
                        objLog.AddLogFile("TicketAdministration_RemoveSeenNotificationsKam", objNotificationRemoveModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                        if (objNotificationRemoveModel.Status == "1")
                        {
                            objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            return Json(new { success = true, ticketId = oSaveTicketModel.TicketId, successMessage = Convert.ToString(ConfigurationManager.AppSettings["save_ticket_success"]) });
                        }
                    }
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = oSaveTicketModel.TicketId, successMessage = Convert.ToString(ConfigurationManager.AppSettings["save_ticket_success"]) });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["save_ticket_failed"]) });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CreateTicket", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }


    #endregion
    /// <summary>
    /// GEt engine number by search.
    /// </summary>
    /// <param name="engineBySearch">enginenumber</param>

    /// <returns>return list</returns>
    public JsonResult GetEngineNoByEOSApiSearch(string chassisBySearch)
    {
      objLog.AddLogFile("GetEngineNoByEOSApiSearch", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
      try
      {
        objTicketAdministrationRepository = new TicketAdministrationRepository();
        List<Engine_SRCH_Model> oChassisList = new List<Engine_SRCH_Model>();
        oChassisList = objTicketAdministrationRepository.GetEngineNoByEOSApiSearch(chassisBySearch);

        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        return Json(oChassisList, JsonRequestBehavior.AllowGet);
      }
      catch (Exception ex)
      {
        objLog.ErrorLogFile("GetEngineNoByEOSApiSearch", ex.Message, path, errorlogtf);
        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        throw ex;
      }

    }
    // get chassis number by search
    /// <summary>
    /// Get all vans and dealers list for ticket assignment
    /// </summary>
    /// <param name="chassisBySearch">selected state name</param>
    /// <param name="ticketID">vans and dealers limit</param>
    /// <returns>returns json list of vans and dealers</returns>
    public JsonResult GetChassisNoByEOSApiSearch(string chassisBySearch, string ticketID)
    {
            objLog.AddLogFile("GetChassisNoByEOSpiSearch", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
      try
     {
        if (ticketID.Contains("P"))
        {
          objTicketAdministrationRepository = new TicketAdministrationRepository();
          List<Engine_SRCH_Model> oChassisList = new List<Engine_SRCH_Model>();
          oChassisList = objTicketAdministrationRepository.GetEngineNoByEOSApiSearch(chassisBySearch);

          objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
          return Json(oChassisList, JsonRequestBehavior.AllowGet);
        }
        else
        {
          objTicketAdministrationRepository = new TicketAdministrationRepository();
          List<CHASSIS_SRCH_Model> oChassisList = new List<CHASSIS_SRCH_Model>();
          oChassisList = objTicketAdministrationRepository.GetChassisNoByEOSApiSearch(chassisBySearch);

          objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
          return Json(oChassisList, JsonRequestBehavior.AllowGet);
        }
      }
      catch (Exception ex)
      {
        objLog.ErrorLogFile("GetChassisNoByEOSpiSearch", ex.Message, path, errorlogtf);
        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
        throw ex;
      }

        }

        // get Odometer by chassis number 
        /// <summary>
        /// Get all vans and dealers list for ticket assignment
        /// </summary>
        /// <param name="chassisBySearch">selected state name</param>
        /// <param name="ticketID">vans and dealers limit</param>
        /// <returns>returns json list of vans and dealers</returns>
        public JsonResult GetOdoMeterBYChassisNo(string chassisNumber, string ticketIDAlias)
        {
            objLog.AddLogFile("GetOdoMeterBYChassisNo", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                CHASSIS_ODOMETER_Model oOdoMeterModel = new CHASSIS_ODOMETER_Model();
                oOdoMeterModel = objTicketAdministrationRepository.GetOdoMeterBYChassisNumber(chassisNumber, ticketIDAlias);

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return Json(oOdoMeterModel, JsonRequestBehavior.AllowGet);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("GetChassisNoByEOSpiSearch", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
			
        }

        /// <summary>
        /// Get partial view of feedback detail page.
        /// </summary>
        /// <param name="selectTicketId">selected ticket id</param>
        /// <param name="ticketCreationTime">creation time of ticket</param>
        /// <param name="isMoreThan24Hrs">time between ticket open and close(in hours)</param>
        /// <returns>return partial view</returns>
        public ActionResult TicketAdministration_FeedbackNew(string selectTicketId, string ticketCreationTime, double isMoreThan24Hrs, string isFeedBackDetails)
        {
            objLog.AddLogFile("TicketAdministration_FeedbackNew", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();
                FeedBackModel objFeedbackHistory = new FeedBackModel();
                List<FeedbackHistoryList> oFeedbackHistoryList = new List<FeedbackHistoryList>();

                if (selectTicketId != null)
                {
                    ViewBag.TicketId = selectTicketId;
                    ViewBag.CreationTime = ticketCreationTime;
                    ViewBag.IsMoreThan24Hrs = isMoreThan24Hrs;

                    //Get Feedback questions
                    List<FeedbackSuggestionComplaintModel> objFeedbackQuestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("customer_feedback");
                    ViewBag.FeedbackQuestions = objFeedbackQuestionsList;

                    //Get Customer Not satisfied questions list
                    List<FeedbackSuggestionComplaintModel> objCustomerNotSatisfiedQuestionsList = objTicketAdministrationRepository.GetFeedbackDropDownDataList("customer_not_satisfied_questions");
                    List<SelectListItem> item2 = new List<SelectListItem>();

                    foreach (FeedbackSuggestionComplaintModel items in objCustomerNotSatisfiedQuestionsList)
                    {
                        item2.Add(new SelectListItem { Text =items.ReasonName, Value = Convert.ToString(items.Id) });
                    }
                    ViewBag.NotSatisfiedQuestions = item2.OrderBy(o => o.Text);


                     if (!string.IsNullOrEmpty(isFeedBackDetails))
                   {
                        //Get feedback history details
                        objFeedbackHistory = objTicketAdministrationRepository.GetCustomerFeedBackHistoryDetailsTicketIdWise(selectTicketId);
                        oFeedbackHistoryList = objFeedbackHistory.feedbackHistoryList.ToList();
                        ViewBag.FeedbackHistory = oFeedbackHistoryList;
                        ViewBag.SelectedOption = objFeedbackHistory.SelectedOption;
                        foreach (var item in oFeedbackHistoryList)
                        {
                            objFeedbackModel.FeedBackagent = item.FeedbackAgent;
                        };
                        objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                        return PartialView(objFeedbackModel);
                    }
                   

                }
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                return PartialView(objFeedbackModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_Feedback", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }



        /// <summary>
        /// Submit Customer Feedback
        /// </summary>
        /// <param name="model">FeedBackModel</param>
        /// <returns>return json success true or false</returns>
        [HttpPost]
        public ActionResult TicketAdministration_CreateCustomerFeedback(FeedBackModel model)
        {
            objLog.AddLogFile("TicketAdministration_CreateCustomerFeedback", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                FeedBackModel objFeedbackModel = new FeedBackModel();


                objFeedbackModel = objTicketAdministrationRepository.CreateCustomerFeedbackReason(model, "customer_feedback");
                if (objFeedbackModel.Status == "1")
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = model.TicketId });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CreateCustomerFeedback", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        //------------------------added on 23-12-2020 (start)----------------------------------
        [HttpPost]
        public ActionResult VanPunchedTime(VanReachedTimeModel model)
        {
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                VanReachedTimeModel oVanReachedTimeModel = new VanReachedTimeModel();
                oVanReachedTimeModel = objTicketAdministrationRepository.DateTimeOfVanReached(model);
                return Json(new { success = true, data = model.VanReachedTime, message = "Van reached punched time save successfully" });
            }
            catch (Exception ex)
            {
                return Json(new { success = false, data = "", message = "Van reached punched time not save successfully" });
            }
        }
        //------------------------added on 23-12-2020 (end)------------------------------------

        #region Get All Mobile tickets
        /// <summary>
        /// Get all dummy tickets list
        /// </summary>
        /// <returns>returns json of dummy tickets list</returns>
        public ActionResult DraftTickets()
        {
            objLog.AddLogFile("TicketAdministration_GetAllMobileDummyTickets", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                //Get states List
                List<GetDummyTicket> oGetDummyTicketList = objTicketAdministrationRepository.GetDummyTicketsByMobileList();
               
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                return View(oGetDummyTicketList);
              
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_GetAllMobileDummyTickets", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        //---------------added on 19-01-2021 start----------------------------
        public ActionResult DeleteDraftTicket(DraftTicketDetailModel objDraftTicketDetailModel)
        {
            //Getting login user's id, name and utc minutes from session
            _LoginUserId = Session["UserId"].ToString();
            _LoginUserName = Session["UserName"].ToString();
            _timeOffSetMinutes = Session["UtcMinute"].ToString();

            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<DraftTicketDetailModel> lstCancelReason = objTicketAdministrationRepository.GetReasonForCancelDraftTicket();
                List<SelectListItem> oCancelReason = new List<SelectListItem>();
                foreach (DraftTicketDetailModel items in lstCancelReason)
                {
                    oCancelReason.Add(new SelectListItem { Value = Convert.ToString(items.DraftTicketCancelReason), Text = Convert.ToString(items.DraftTicketCancelReason) });
                }
                ViewBag.CancelDraftTicketReason = oCancelReason;
                ViewBag.SecurityToken = _securityToken;
                ViewBag.Userid = _LoginUserId;
                ViewBag.UserName = _LoginUserName;
                ViewBag.UtcMinutes = _timeOffSetMinutes;
                ViewBag.DraftTicketId = objDraftTicketDetailModel.DraftTicketId;
                ViewBag.TollFreeNoSource = objDraftTicketDetailModel.TollFreeNoSource;
                ViewBag.RegistrationNumber = objDraftTicketDetailModel.RegistrationNumber;
                ViewBag.ChassisNumber = objDraftTicketDetailModel.ChassisNumber;

                return PartialView(objDraftTicketDetailModel);
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("DraftTicket", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }

        }

        public ActionResult DraftTicketCancelReason(DraftTicketDetailModel objDraftTicketDetailModel)
        {
            _LoginUserId = Session["UserId"].ToString();
            _LoginUserName = Session["UserName"].ToString();
            _timeOffSetMinutes = Session["UtcMinute"].ToString();

            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                DraftTicketDetailModel oSaveDraftTicketCancelReason = new DraftTicketDetailModel();
                oSaveDraftTicketCancelReason = objTicketAdministrationRepository.SaveDraftTicketCancelReason(objDraftTicketDetailModel);
                if (oSaveDraftTicketCancelReason.Status == "1")
                {
                    return Json(new { success = true, data = oSaveDraftTicketCancelReason });
                }
                else
                {
                    return Json(new { success = false, data = oSaveDraftTicketCancelReason });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("DraftTicket", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        //---------------added on 19-01-2021 end----------------------------
        //-----------------------added on 09-03-2021 start -------------------------------------

        public ActionResult CancelledDraftTicket()
        {
            objLog.AddLogFile("TicketAdministration_CancelledDummyTickets", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                List<CancelledDraftTicketModel> oGetCancelledDummyTicketList = objTicketAdministrationRepository.GetCancelledDraftTicketsList();

                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                return View(oGetCancelledDummyTicketList);

            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CancelledDummyTickets", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }

        //-----------------------added on 09-03-2021 end -------------------------------------


        #endregion

        //Added By Mayuri on 17-07-2025
        [HttpPost]
        public ActionResult TicketAdministration_CreateTicketEPSNonHarvester(TicketModel model)
        {
            objLog.AddLogFile("TicketAdministration_CreateTicketEPSNonHarvester", DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
            try
            {
                objTicketAdministrationRepository = new TicketAdministrationRepository();
                objNotificationsRepository = new NotificationsRepository();

                TicketModel oCreateTicketModel = new TicketModel();
                oCreateTicketModel = objTicketAdministrationRepository.CreateTicketEPSNonHarvester(model);
                objLog.AddLogFile("TicketAdministration_CreateTicketEPSNonHarvester", model, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model to web api
                objLog.AddLogFile("TicketAdministration_CreateTicketEPSNonHarvester", oCreateTicketModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf); //Creating log file of passed model from web api

                if (oCreateTicketModel.Status.ToString() == "1")
                {
                    if (model.CreatedBy != "" && model.CreatedBy != null)
                    {
                        //Getting model of removed notification in case of KAM ticket
                        KamNotificationOutputModel objNotificationRemoveModel = objNotificationsRepository.RemoveSeenNotificationKam(model.CreatedBy);
                        objLog.AddLogFile("TicketAdministration_RemoveSeenNotificationsKam", objNotificationRemoveModel, DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);

                        if (objNotificationRemoveModel.Status == "1")
                        {
                            objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                            return Json(new { success = true, ticketId = oCreateTicketModel.TicketId });
                        }
                    }
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = true, ticketId = oCreateTicketModel.TicketId });
                }
                else
                {
                    objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                    return Json(new { success = false, message = Convert.ToString(ConfigurationManager.AppSettings["create_ticket_failed"]) });
                }
            }
            catch (Exception ex)
            {
                objLog.ErrorLogFile("TicketAdministration_CreateTicketEPSNonHarvester", ex.Message, path, errorlogtf);
                objLog.AddLogFile(DateTime.Now.ToString(ConfigurationManager.AppSettings["dateTimeFormat"]), path, logtf);
                throw ex;
            }
        }
        //Added by mayuri on 23/07/25
        [HttpPost]
        public string BulkUploadPreClosure()
        {
            if (Request.Files.Count == 0)
                //return Json(new { Status = "0", Message = "No file selected." });
                return "No Selected File";

            try
            {
                HttpPostedFileBase file = Request.Files[0];
                string filePath = Path.Combine(Server.MapPath("~/Uploads/"), Path.GetFileName(file.FileName));
                file.SaveAs(filePath);

                List<PreClosureModel> PreClosureList = new List<PreClosureModel>();

                using (var workbook = new XLWorkbook(filePath))
                {
                    var worksheet = workbook.Worksheet(1);
          var headerRow = worksheet.FirstRowUsed();
          var headers = headerRow.Cells().Select(c => c.GetString().Trim()).ToList();

          // Required columns
          var requiredHeaders = new List<string> { "Chassis No", "Reg No","VECV KAM Manager","Contact No.","Fleet Manager Name","Fleet Manager Number" };

          // Validate column names
          bool allHeadersExist = requiredHeaders.All(rh =>
              headers.Any(h => string.Equals(h, rh, StringComparison.OrdinalIgnoreCase)));

          if (!allHeadersExist)
          {
            return "Missing required column(s): Chassis_No, Reg_No, VECV_KAM_Manager,VECV_KAM_Manager_Contact_No,Fleet_Manager_Name,Fleet_Manager_Number";
          }

          //
          var rows = worksheet.RangeUsed().RowsUsed().Skip(1);

                    foreach (var row in rows)
                    {

                        PreClosureList.Add(new PreClosureModel
                        {

                            Chassis_No = row.Cell(1).GetString().Trim(),
                            Reg_No = row.Cell(2).GetString().Trim(),
                            VECV_KAM_Manager = row.Cell(3).GetString().Trim(),
                            VECV_KAM_Manager_Contact_No = row.Cell(4).GetString().Trim(),
                            Fleet_Manager_Name = row.Cell(5).GetString(),
                            Fleet_Manager_Number = row.Cell(6).GetString(),
                        });

                    }
                }
                TicketAdministrationRepository obj = new TicketAdministrationRepository();
       // string strresult = "";
        string strresult = obj.BulkUploadPreclosure(PreClosureList).GetAwaiter().GetResult();

        return "successfull uploaded";
                //return Json(new { Status = "1", Message = "Successfully Fetched  " +PreClosureList });

            }
            catch (Exception ex)
            {
                return "error occure";
                //return Json(new { Status = "0", Message = "An unexpected error occurred: " + ex.Message });
            }
        }
    }
}