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EOS/Scripts/Report/reportTicketClose.js
Nidhi Bhargava f0c1ab20e1 code push
2025-09-04 16:25:07 +05:30

473 lines
19 KiB
JavaScript
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var xhr_exportExport;
var assignedTo, startDateParam, endDateParam, responseTime, vehicleTag, age, assignedToUser, isTicketScore;
//Global variables
var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";
/**
* Function to display close ticket details
* @method showCloseTicketDetails
* @for CloseTicketReport
*/
function showCloseTicketDetails(e) {
var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
// console.log(dataItem.Id);
$.ajax({
type: "POST",
url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
data: { ticketId: dataItem.Id, ticketStatus: "close" },
success: function (data) {
$("#divTicketDetails").html(data);
//open window in new dialog box
$("#divTicketDetails").data("kendoWindow").open();
openKendoWindowInCenter("#divTicketDetails");
},
error: function (data) {
console.log(data);
}
});
}
/**
* Function to get close tickets history
* @method getCloseTicketHistory
* @for CloseTicketReport
*/
function getCloseTicketHistory(currentPage) {
var startDate, endDate;
var userID = userId;
// console.log(startDateParam, endDateParam);
if (startDateParam) {
startDate = startDateParam;
$("#startDate").val(startDate);
} else {
startDate = $("#startDate").val();
}
if (endDateParam) {
endDate = endDateParam;
$("#endtDate").val(endDate);
} else {
endDate = $("#endtDate").val();
}
var strtype = "Close";
var ddlval=$('#ddFilterType').val();
if(ddlval == "Close"){
}
else{
strtype = "Close,"+ddlval;
}
console.log(strtype);
var date1 = new Date(startDate);
var date2 = new Date(endDate);
var timeDiff = Math.abs(date2.getTime() - date1.getTime());
var diffDays = Math.ceil(timeDiff / (1000 * 3600 * 24));
$('.excelIcon').show();
if (diffDays <= 90) {
//console.log(userID);
//send ajax request
$.ajax({
type: "POST",
url: "/Report/Ticket_Close_Grid/",
data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close", isTicketScore: isTicketScore, TicketType: strtype },
success: function (data) {
$("#divGrid").html(data);
if (document.getElementById('CloseTicket') !== null) {
applyFiltersBasedOnParametersToKendoGrid();
setTimeout(function () {
//console.log($("#CloseTicket .k-grid-content table tbody tr").length);
if ($("#CloseTicket .k-grid-content table tbody tr").length > 0) {
$('.excelIcon').show();
} else {
$('.excelIcon').hide();
}
}, 1000);
} else {
$('.excelIcon').hide();
}
},
complete: function (data) {
console.log(data);
//if (currentPage) {
// setTimeout(function () { $("#CloseTicket").data('kendoGrid').dataSource.page(currentPage); }, 1000);
//}
startDateParam = "";
endDateParam = "";
if (isTicketScore != "true") {
if (typeof $("#CloseTicket").data("kendoGrid") != "undefined" && $("#CloseTicket").data("kendoGrid") != null) {
var grid = $("#CloseTicket").data("kendoGrid");
grid.hideColumn("Score");
}
}
},
error: function (data) {
console.log(data);
}
});
}
else {
jAlert("Please select 3 months data only.", 'message');
}
}
/**
* Function to apply filters on kendo grid based on parameters
* @method applyFiltersBasedOnParametersToKendoGrid
* @for CloseTicketReport
*/
function applyFiltersBasedOnParametersToKendoGrid() {
if (assignedToUser && assignedTo) {
if (assignedTo.trim().toLowerCase() == "van") {
applyFilterToKendoGridWithLogic('CloseTicket', ['ServiceEngineerName', 'AssignedTo'], 'and', ['contains', 'eq'], [assignedToUser, assignedTo]);
} else if (assignedTo.trim().toLowerCase() == "dealer") {
applyFilterToKendoGridWithLogic('CloseTicket', ['DealerDealerName', 'AssignedTo'], 'and', ['contains', 'eq'], [assignedToUser, assignedTo]);
}
} else if (assignedTo && !responseTime) {
applyFilterToKendoGrid('CloseTicket', 'AssignedTo', 'eq', assignedTo);
} else if (responseTime && !assignedTo) {
applyFilterToKendoGrid('CloseTicket', 'TotalTicketLifeCycleTimeSlab', 'eq', responseTime);
} else if (vehicleTag && !age) {
applyFilterToKendoGrid('CloseTicket', 'VehicleTagging', 'eq', vehicleTag);
} else if (vehicleTag && age) {
applyFilterToKendoGridWithLogic('CloseTicket', ['VehicleTagging', 'Age'], 'and', ['eq', 'lt'], [vehicleTag, age]);
} else if (responseTime && assignedTo) {
applyFilterToKendoGridWithLogic('CloseTicket', ['TotalTicketLifeCycleTimeSlab', 'AssignedTo'], 'and', ['eq', 'eq'], [responseTime, assignedTo]);
}
}
/**
* Function call on row bound of close tickets table
* @method onRowBound
* @for CloseTicketReport
*/
function onRowBound(e) {
if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') {
$('.k-grid-EditTicketFeedback').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-edit'></span>").show();
$('.k-grid-TicketDetails').hide();
} else {
$('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>").show();
$('.k-grid-EditTicketFeedback').hide();
}
$('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>");
//$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-performance'></span>");
// called common file function to show title on mouse hover.
addTitleAttribute();
// sla met or not met functionality
var data = this.dataSource.view();
//console.log(this.dataSource.view());
for (var i = 0; i < data.length; i++) {
//get uid of row
var uid = data[i].uid;
// get default sla time of row
var defaultSla = data[i].DefaultSlaTime;
// get total ticket life cycle sla value
var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;
// get feedback of row
var feedback = data[i].DefaultCol2;
// get age of row
var age = parseFloat(data[i].Age, 10);
//console.log(age);
// get 24 hrs reason of row
var reasonFor24Hrs = data[i].DefaultCol3;
// get feedback of row
var feedbackCallStatus = data[i].CallStatus;
//console.log(feedbackCallStatus);
var row = this.table.find("tr[data-uid='" + uid + "']");
feedbackCallStatus = (feedbackCallStatus == null) ? "" : feedbackCallStatus;
if ((age >= 24) && ((feedbackCallStatus).toLowerCase().trim() == "feedback collected") && (reasonFor24Hrs != "" && reasonFor24Hrs != null)) {
//if ((age >= 24) && (feedback != "" && feedback != null) && (reasonFor24Hrs != "" && reasonFor24Hrs != null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>&nbsp;&nbsp;&nbsp;&nbsp;<span id='span24Hrs' class='Hours' style='background: green;'>24</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span id='span24Hrs' class='Hours' style='background: green;'>24</span>");
} else if ((age >= 24) && ((feedbackCallStatus).toLowerCase().trim() != "feedback collected" || feedbackCallStatus == "" || feedbackCallStatus == null) && (reasonFor24Hrs != "" && reasonFor24Hrs != null)) {
//} else if ((age >= 24) && (feedback == "" || feedback == null) && (reasonFor24Hrs != "" && reasonFor24Hrs != null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>&nbsp;&nbsp;&nbsp;&nbsp;<span id='span24Hrs' class='Hours' style='background: green;'>24</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span id='span24Hrs' class='Hours' style='background: red;'>24</span>");
} else if ((age >= 24) && ((feedbackCallStatus).toLowerCase().trim() != "feedback collected" || feedbackCallStatus == "" || feedbackCallStatus == null) && (reasonFor24Hrs == "" || reasonFor24Hrs == null)) {
//} else if ((age >= 24) && (feedback == "" || feedback == null) && (reasonFor24Hrs == "" || reasonFor24Hrs == null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>&nbsp;&nbsp;&nbsp;&nbsp;<span id='span24Hrs' class='Hours' style='background: red;'>24</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span id='span24Hrs' class='Hours' style='background: red;'>24</span>");
} else if ((age >= 24) && ((feedbackCallStatus).toLowerCase().trim() == "feedback collected") && (reasonFor24Hrs == "" || reasonFor24Hrs == null)) {
//} else if ((age >= 24) && (feedback != "" && feedback != null) && (reasonFor24Hrs == "" || reasonFor24Hrs == null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>&nbsp;&nbsp;&nbsp;&nbsp;<span id='span24Hrs' class='Hours' style='background: red;'>24</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span id='span24Hrs' class='Hours' style='background: green;'>24</span>");
} else if (age < 24 && ((feedbackCallStatus).toLowerCase().trim() != "feedback collected" || feedbackCallStatus == "" || feedbackCallStatus == null)) {
//} else if (age < 24 && (feedback == "" || feedback == null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: red;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span style='color:black'>NA</span>");
} else if (age < 24 && ((feedbackCallStatus).toLowerCase().trim() == "feedback collected")) {
//} else if (age < 24 && (feedback != "" && feedback != null)) {
row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>");
row.find('.k-grid-feedbackDetails').text("").removeClass("k-button k-button-icontext").html("<span id='spanFeedback' class='feedback' style='background: green;'>F</span>");
row.find('.k-grid-reason24Hrs').text("").removeClass("k-button k-button-icontext").html("<span style='color:black'>NA</span>");
}
if (defaultSla > totalLifeCycleSla) {
//row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span style='background: green;' class='feedback'>F</span>");
row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
} else {
// row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='SLA not met'>");
}
}
}
//function call on change of start date
/**
* Add 15 days in endDate based on the startDate.
* @method onChangeDateSelection
* @for CloseTicketReport
*/
function onChangeDateSelection() {
}
/**
* To get filter parameters and export report.
* @method exportReport
* @for CloseTicketReport
*/
// function exportReport() {
// var userID = userId;
// var startDate = $("#startDate").val();
// var endDate = $("#endtDate").val();
// // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
// if (xhr_exportExport && xhr_exportExport.readystate != 4) {
// xhr_exportExport.abort();
// }
// xhr_exportExport = $.ajax({
// type: "POST",
// url: "/Report/Ticket_Close_Open_ExportToExcel/",
// data: { UserId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close", isTicketScore: isTicketScore },
// success: function (data) {
// // making the generated Excel available for downloading.
// window.location.href = data;
// },
// complete: function () {
// },
// error: function (data) {
// console.log("Error in Export to Excel");
// }
// });
// }
//function exportReport() {
// var userID = userId;
// var startDate = $("#startDate").val();
// var endDate = $("#endtDate").val();
// // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
// if (xhr_exportExport && xhr_exportExport.readystate != 4) {
// xhr_exportExport.abort();
// }
// xhr_exportExport = $.ajax({
// type: "POST",
// url: "/Report/Ticket_Close_Open_NewExportToExcel/",
// data: { UserId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close", isTicketScore: isTicketScore },
// success: function (data) {
// // making the generated Excel available for downloading.
// window.location.href = data;
// },
// complete: function () {
// },
// error: function (data) {
// console.log("Error in Export to Excel");
// }
// });
//}
function exportReport() {
var userID = userId;
// var apiUrl = url + "Api/Ticket?tickettype=count&openData=hh&isOpenclose=true&iscount=true&isajax=t&isajaxcount=true";
////alert(userID);
/// var apiUrl = WCFRESTURL.GetConsolidateCount;
var startDate = $("#startDate").val();
var endDate = $("#endtDate").val();
console.log(startDate + 'startDate' + endtDate);
var apiurldata = WCFRESTURL.GetcloseDataList;
var strtype = "Close";
var ddlval=$('#ddFilterType').val();
if(ddlval == "Close"){
}
else{
strtype = "Close,"+ddlval;
}
console.log(strtype);// sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
if (xhr_exportExport && xhr_exportExport.readystate != 4) {
xhr_exportExport.abort();
}
xhr_exportExport = $.ajax({
type: "POST",
//url: apiUrl,
url: apiurldata,
data: { UserId: userID, StartDate: startDate, EndDate: endDate, ticketStatus: "close", FromDate: startDate, ToDate: endDate, UtcMinute: UtcMinutes, Token: securityToken, Limit: "10000000", OffSet: "0", _timeOffSetMinutes: "330", TicketType: strtype },
dataType: "json",
success: function (data) {
// alert(data);
// making the generated Excel available for downloading.
window.location.href = data;
},
complete: function () {
},
error: function (data) {
//alert(data);
console.log("Error in Export to Excel");
}
});
}
/**
* To apply filters to the Kendo-Grid-Columns.
* @method applyFilterToKendoGridWithLogic
* @param {String} gridId Target-Grid
* @param {Array} columnName Target-Column-Name
* @param {String} logic Filtering-Logic (eg: for Equals-to = eq)
* @param {Array} operator Filtering-Operator (eg: AND, OR)
* @param {Array} filterValues Values to be filtered in the Target column
* @for CloseTicketReport
*/
function applyFilterToKendoGridWithLogic(gridId, columnName, logic, operator, filterValues) {
var filter = {
logic: logic,
filters: []
};
for (var i = 0; i < filterValues.length; i++) {
filter.filters.push({
field: columnName[i],
operator: operator[i],
value: filterValues[i]
});
}
//console.log(gridId);
$("#" + gridId).data('kendoGrid').dataSource.filter(filter);
}
/**
* To apply filters to the Kendo-Grid-Columns.
* @method applyFilterToKendoGrid
* @param {String} gridId Target-Grid
* @param {String} columnName Target-Column-Name
* @param {String} logic Filtering-Logic (eg: for Equals-to = eq)
* @param {String} operator Filtering-Operator (eg: AND, OR)
* @param {String} filterValues Values to be filtered in the Target column
* @for CloseTicketReport
*/
function applyFilterToKendoGrid(gridId, columnName, operator, filterValues) {
var filter = {
"field": columnName,
"operator": operator,
"value": filterValues
}
$("#" + gridId).data('kendoGrid').dataSource.filter(filter);
}
/**
* To get refresh reports on close of ticket details.
* @method getRefresh
* @for CloseTicketReport
*/
function getRefresh() {
$(".k-i-close").click(function () {
var currentPage = $("#CloseTicket").data('kendoGrid').dataSource.page();
//getCloseTicketHistory(currentPage);
$('#CloseTicket').data('kendoGrid').dataSource.read();
$('#CloseTicket').data('kendoGrid').refresh();
});
}
/**
* Function call on edit button and redirect to ticket feedback page to edit feedback
* @method editTicketFeedback
* @for Report
*/
function editFeedback(e) {
//alert('hello kitty');
var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
var ticketid = dataItem.Id;
//window.location.href = "/Ticket/TicketAdministration?complaintNo=" + ticketid;
window.open("/Ticket/TicketAdministration?complaintNo=" + ticketid + "&feedback=yes");
}
//============================= document ready function ===============================//
$(document).ready(function () {
$('.excelIcon').hide();
/**
* Global References: Getting parameters from query string.
* @for OpenTicketReport
*/
assignedTo = getParameterByName('assignedTo');
startDateParam = getParameterByName('startDate');
endDateParam = getParameterByName('endDate');
setTimeout(function () {
console.log(isepsFlag.toLowerCase());
if(isepsFlag.toLowerCase() == 'yes'){
$("#ddFilterType option").not("[value='EPS']").remove();
//$("#ddReasonForDealerTicket option[value='EPS']").remove();
}
else{
if (_userRole.toLowerCase().trim() == 'cce'){
if(isepsFlag.toLowerCase() == 'both'){
}
else{
$("#ddFilterType option[value='EPS']").remove();
}
}
}
}, 2000);
responseTime = getParameterByName('responseTime');
vehicleTag = getParameterByName('vehicleTag');
age = getParameterByName('age');
assignedToUser = getParameterByName('assignedToUser');
isTicketScore = getParameterByName('isTicketScore');
//console.log(startDateParam, endDateParam);
// getCloseTicketHistory();
addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
$("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
});
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