EOS/Scripts/Report/reportTicketKamOpen.js

/*================================================================================================================\
+
+ Project     : GoData-Eicher
+ Filename    : reportTicketKamOpen.js
+ Module Name : Report
+ Purpose     : For reporting              
+ Coded By    : Parul Gupta
+
+================================================================================================================*/


/**
* For reporting
* @module ReportModule
*/



/**
* This class contains functionality of Ticket report(Open) 
* @class KamOpenTicketReport
* @constructor
*/



//Global variables
var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";
var xhr_exportExport;
var temp_dataItemId, temp_dataItemRowIndex;


/**
* Function to display open ticket details
* @method showKamOpenTicketDetails
* @for KamOpenTicketReport
*/
function showKamOpenTicketDetails(e) {
    temp_dataItemId = "";
    temp_dataItemRowIndex = '';
    //console.log($(e.currentTarget).closest("tr"), $(e.currentTarget).closest("tr").index());
    var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
    //console.log(dataItem);


    temp_dataItemId = dataItem.Id;
    temp_dataItemRowIndex = parseInt($(e.currentTarget).closest("tr").index(), 10);



    $.ajax({
        type: "POST",
        url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
        data: { ticketId: dataItem.Id, ticketStatus: "open" },
        success: function (data) {
            $("#divTicketDetails").html(data);
            //open window in new dialog box
            $("#divTicketDetails").data("kendoWindow").open();
            openKendoWindowInCenter("#divTicketDetails");
        },
        error: function (data) {
            console.log(data);
        }

    });

}


/**
* Function to get open tickets history
* @method getKamOpenTicketHistory
* @for KamOpenTicketReport
*/
function getKamOpenTicketHistory() {
    var startDate = null, endDate = null;
    var userID = userId;
    //send ajax request
    $.ajax({
        type: "POST",
        url: "/Report/Report_KamTickets_Open_Grid/",
        data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "open" },
        success: function (data) {
            $("#divGrid").html(data);
            if (document.getElementById('KamOpenTicket') !== null) {
                //applyFiltersBasedOnParametersToKendoGrid();
                setTimeout(function () {
                    if ($("#KamOpenTicket .k-grid-content table tbody tr").length > 0) {
                        $('.excelIcon').show();
                    } else {
                        $('.excelIcon').hide();
                    }
                }, 1000);
            } else {
                $('.excelIcon').hide();
            }
        },
        complete: function () {
            startDateParam = "";
            endDateParam = "";
        },
        error: function (data) {
            console.log(data);
        }
    });

}

/**
* Function call on row bound of close tickets table
* @method onRowBound
* @for KamOpenTicketReport
*/
function onRowBound(e) {
    console.log(_userRole.toLowerCase().trim());
    if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') {
        $('.k-grid-EditTicketActivity').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-edit'></span>").show();
        $('.k-grid-TicketDetails').hide();
    } else {
        $('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>").show();
        $('.k-grid-EditTicketActivity').hide();
    }
    //$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-performance'></span>");
    // called common file function to show title on mouse hover.
    addTitleAttribute();
    // sla met or not met functionality
    var data = this.dataSource.view();
    //console.log(data);

    for (var i = 0; i < data.length; i++) {

        //get uid of row
        var uid = data[i].uid;
        // get default sla time of row
        var defaultSla = data[i].DefaultSlaTime;
        // get total ticket life cycle sla value
        var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;
        //get gps status of van
        var gps_status = data[i].gps_status;
        var row = this.table.find("tr[data-uid='" + uid + "']");

        //console.log(defaultSla, totalLifeCycleSla);

        if (defaultSla > totalLifeCycleSla) {
            row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
        } else {
            row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='SLA not met'>");
        }

        if (gps_status != null) {
            if (gps_status.toLowerCase().trim() == "true")
                row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='Online'>");
            else
                row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='Offline'>");
        } else {
            row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("");
        }

    }
}


/**
* To get filter parameters and export report. 
* @method exportReport
* @for KamOpenTicketReport
*/
function exportReport() {
    var userID = userId;

    // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
    if (xhr_exportExport && xhr_exportExport.readystate != 4) {
        xhr_exportExport.abort();
    }
    xhr_exportExport = $.ajax({
        type: "POST",
        url: "/Report/Ticket_Close_Open_ExportToExcel/",
        data: { UserId: userID, startDate: "", endDate: "", ticketStatus: "open" },
        success: function (data) {
            // making the generated Excel available for downloading.
            window.location.href = data;
        },
        complete: function () {
        },
        error: function (data) {
            console.log("Error in Export to Excel");
        }
    });
}

/**
* To get refresh reports on close of ticket details. 
* @method getRefresh
* @for KamOpenTicketReport
*/
function getRefresh() {
    $(".k-i-close").click(function () {
        //console.log(temp_dataItemId, temp_dataItemRowIndex);
        var openTicketId = temp_dataItemId;
        var openTicketRowIndex = temp_dataItemRowIndex;
        $.ajax({
            type: "POST",
            url: "/Report/CheckIfTicketExistInOpen/",
            data: { ticketId: openTicketId, ticketStatus: "open" },
            success: function (data) {
                if (data.success == true) {

                } else {
                    $('#KamOpenTicket').data('kendoGrid').removeRow($('#KamOpenTicket').data('kendoGrid').tbody.find("tr")[parseInt(openTicketRowIndex, 10)]);
                }
            },
            error: function (data) {
                console.log(data);
            }
        });
    });
}

//============================= document ready function ===============================//

$(document).ready(function () {
    $('.excelIcon').hide();

    getKamOpenTicketHistory();

    addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
    $("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
});