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HTML
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<h1 class="file-heading">File: Report\reportTicketOpen.js</h1>
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<pre class="code prettyprint linenums">
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/*================================================================================================================\
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+
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+ Project : GoData-Eicher
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+ Filename : reportTicketOpen.js
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+ Module Name : OpenTicketReport
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+ Purpose : For reporting
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+ Coded By : Parul Gupta
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+
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+================================================================================================================*/
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/**
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* For reporting
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* @module ReportModule
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*/
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/**
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* This class contains functionality of Ticket report(Open)
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* @class OpenTicketReport
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* @constructor
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*/
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//Global variables
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var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
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var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";
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var xhr_exportExport;
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/**
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* Function to display open ticket details
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* @method showOpenTicketDetails
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* @for OpenTicketReport
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*/
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function showOpenTicketDetails(e) {
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var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
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//console.log(dataItem.Id);
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$.ajax({
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type: "POST",
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url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
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data: { ticketId: dataItem.Id, ticketStatus: "open" },
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success: function (data) {
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$("#divTicketDetails").html(data);
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//open window in new dialog box
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$("#divTicketDetails").data("kendoWindow").open();
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},
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error: function (data) {
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console.log(data);
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}
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});
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}
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/**
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* Function to get open tickets history
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* @method getOpenTicketHistory
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* @for OpenTicketReport
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*/
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function getOpenTicketHistory() {
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var startDate, endDate;
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var userID = userId;
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//console.log(userID);
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//console.log(startDateParam, endDateParam);
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if (startDateParam) {
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startDate = startDateParam;
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} else {
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startDate = "";
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}
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if (endDateParam) {
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endDate = endDateParam;
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} else {
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endDate = "";
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}
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//console.log(startDate, endDate);
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//send ajax request
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$.ajax({
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type: "POST",
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url: "/Report/Ticket_Open_Grid/",
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data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "open" },
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success: function (data) {
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$("#divGrid").html(data);
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if (document.getElementById('OpenTicket') !== null) {
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applyFiltersBasedOnParametersToKendoGrid();
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setTimeout(function () {
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if ($("#OpenTicket .k-grid-content table tbody tr").length > 0) {
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$('.excelIcon').show();
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} else {
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$('.excelIcon').hide();
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}
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}, 1000);
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} else {
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$('.excelIcon').hide();
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}
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},
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complete: function () {
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startDateParam = "";
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endDateParam = "";
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},
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error: function (data) {
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console.log(data);
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}
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});
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}
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/**
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* Function to apply filters on kendo grid based on parameters
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* @method applyFiltersBasedOnParametersToKendoGrid
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* @for OpenTicketReport
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*/
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function applyFiltersBasedOnParametersToKendoGrid() {
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if (assignedTo) {
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//applyFilterToKendoGrid('OpenTicket', 'AssignedTo', 'or', 'eq', [assignedTo]);
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applyFilterToKendoGrid('OpenTicket', 'AssignedTo', 'eq', assignedTo);
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}
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}
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/**
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* Function call on row bound of close tickets table
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* @method onRowBound
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* @for OpenTicketReport
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*/
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function onRowBound(e) {
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$('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>");
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//$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-performance'></span>");
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// called common file function to show title on mouse hover.
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addTitleAttribute();
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// sla met or not met functionality
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var data = this.dataSource.view();
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// console.log(data);
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for (var i = 0; i < data.length; i++) {
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//get uid of row
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var uid = data[i].uid;
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// get default sla time of row
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var defaultSla = data[i].DefaultSlaTime;
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// get total ticket life cycle sla value
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var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;
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var row = this.table.find("tr[data-uid='" + uid + "']");
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//console.log(defaultSla, totalLifeCycleSla);
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if (defaultSla > totalLifeCycleSla) {
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row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
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} else {
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row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='SLA not met'>");
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}
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}
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}
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/**
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* To get filter parameters and export report.
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* @method exportReport
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* @for OpenTicketReport
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*/
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function exportReport() {
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var userID = userId;
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// sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
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if (xhr_exportExport && xhr_exportExport.readystate != 4) {
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xhr_exportExport.abort();
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}
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xhr_exportExport = $.ajax({
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type: "POST",
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url: "/Report/Ticket_Close_Open_ExportToExcel/",
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data: { UserId: userID, startDate: "", endDate: "", ticketStatus: "open" },
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success: function (data) {
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// making the generated Excel available for downloading.
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window.location.href = data;
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},
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complete: function () {
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},
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error: function (data) {
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console.log("Error in Export to Excel");
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}
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});
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}
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/**
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* To apply filters to the Kendo-Grid-Columns.
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* @method applyFilterToKendoGrid
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* @param {String} gridId Target-Grid
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* @param {String} columnName Target-Column-Name
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* @param {String} logic Filtering-Logic (eg: for Equals-to = eq)
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* @param {String} operator Filtering-Operator (eg: AND, OR)
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* @param {Array} filterValues Values to be filtered in the Target column
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* @for OpenTicketReport
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*/
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function applyFilterToKendoGrid(gridId, columnName, operator, filterValues) {
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var filter = {
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"field": columnName,
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"operator": operator,
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"value": filterValues
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}
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$("#" + gridId).data('kendoGrid').dataSource.filter(filter);
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}
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//function applyFilterToKendoGrid(gridId, columnName, logic, operator, filterValues) {
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// var filter = {
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// logic: logic,
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// filters: []
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// };
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// for (var i = 0; i < filterValues.length; i++) {
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// filter.filters.push({
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// field: columnName,
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// operator: operator,
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// value: filterValues[i]
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// });
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// }
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// console.log(gridId);
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// $("#" + gridId).data('kendoGrid').dataSource.filter(filter);
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//}
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var assignedTo, startDateParam, endDateParam;
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//============================= document ready function ===============================//
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$(document).ready(function () {
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$('.excelIcon').hide();
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/**
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* Global References: Getting parameters from query string.
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* @for OpenTicketReport
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*/
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assignedTo = getParameterByName('assignedTo');
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startDateParam = getParameterByName('startDate');
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endDateParam = getParameterByName('endDate');
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//console.log(startDateParam, endDateParam);
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getOpenTicketHistory();
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addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
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$("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
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});
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</pre>
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