EOS/Scripts/Report/reportTicketKamClose.js

/*================================================================================================================\
+
+ Project     : GoData-Eicher
+ Filename    : reportTicketKamClose.js
+ Module Name : Report
+ Purpose     : For reporting              
+ Coded By    : Parul Gupta
+
+================================================================================================================*/


/**
* For reporting
* @module ReportModule
*/



/**
* This class contains functionality of Ticket report(Close) 
* @class KamCloseTicketReport
* @constructor
*/

var xhr_exportExport;



//Global variables
var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";


/**
* Function to display close ticket details
* @method showKamTicketDetails
* @for KamCloseTicketReport
*/
function showKamTicketDetails(e) {
    var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
    // console.log(dataItem.Id);

    $.ajax({
        type: "POST",
        url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
        data: { ticketId: dataItem.Id, ticketStatus: "close" },
        success: function (data) {
            $("#divTicketDetails").html(data);

            //open window in new dialog box
            $("#divTicketDetails").data("kendoWindow").open();
            openKendoWindowInCenter("#divTicketDetails");
        },
        error: function (data) {
            console.log(data);
        }

    });

}


/**
* Function to get close tickets history
* @method getKamCloseTicketHistory
* @for KamCloseTicketReport
*/
function getKamCloseTicketHistory(currentPage) {
    var startDate, endDate;
    var userID = userId;
    startDate = $("#startDate").val();
    endDate = $("#endtDate").val();
    //send ajax request
    $.ajax({
        type: "POST",
        url: "/Report/Report_KamTickets_Close_Grid/",
        data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" },
        success: function (data) {
            $("#divGrid").html(data);
            if (document.getElementById('KamCloseTicket') !== null) {
                setTimeout(function () {
                    //console.log($("#KamCloseTicket .k-grid-content table tbody tr").length);
                    if ($("#KamCloseTicket .k-grid-content table tbody tr").length > 0) {
                        $('.excelIcon').show();
                    } else {
                        $('.excelIcon').hide();
                    }
                }, 1000);
            } else {
                $('.excelIcon').hide();
            }
        },
        complete: function () {
            //console.log(currentPage);
            //if (currentPage) {
            //    setTimeout(function () { $("#KamCloseTicket").data('kendoGrid').dataSource.page(currentPage); }, 1000);
            //}
            startDateParam = "";
            endDateParam = "";
        },
        error: function (data) {
            console.log(data);
        }
    });

}

/**
* Function call on row bound of close tickets table
* @method onRowBound
* @for KamCloseTicketReport
*/
function onRowBound(e) {

    //if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') {
    //    $('.k-grid-EditTicketFeedback').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-edit'></span>").show();
    //    $('.k-grid-TicketDetails').hide();
    //} else {
    $('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>").show();
    //    $('.k-grid-EditTicketFeedback').hide();
    //}

    //$('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>");
    //$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-performance'></span>");

    // called common file function to show title on mouse hover.
    addTitleAttribute();

    // sla met or not met functionality
    var data = this.dataSource.view();
    //console.log(this.dataSource.view());
    for (var i = 0; i < data.length; i++) {

        //get uid of row
        var uid = data[i].uid;
        // get default sla time of row
        var defaultSla = data[i].DefaultSlaTime;
        // get total ticket life cycle sla value
        var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;

        // get feedback of row
        var feedback = data[i].DefaultCol2;
        // get age of row
        var age = parseFloat(data[i].Age, 10);
        //console.log(age);
        // get 24 hrs reason of row
        var reasonFor24Hrs = data[i].DefaultCol3;

        // get feedback of row
        var feedbackCallStatus = data[i].CallStatus;
        //console.log(feedbackCallStatus);
        var row = this.table.find("tr[data-uid='" + uid + "']");

        if (defaultSla > totalLifeCycleSla) {
            //row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<span style='background: green;' class='feedback'>F</span>");
            row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
        } else {
            // row.find('.k-grid-feedback').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
            row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='SLA not met'>");
        }

    }
}

/**
* To get filter parameters and export report. 
* @method exportReport
* @for KamCloseTicketReport
*/
function exportReport() {
    var userID = userId;
    var startDate = $("#startDate").val();
    var endDate = $("#endtDate").val();
    // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
    if (xhr_exportExport && xhr_exportExport.readystate != 4) {
        xhr_exportExport.abort();
    }
    xhr_exportExport = $.ajax({
        type: "POST",
        url: "/Report/Report_KamTickets_Close_ExportToExcel/",
        data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "close" },
        success: function (data) {
            // making the generated Excel available for downloading.
            window.location.href = data;
        },
        complete: function () {
        },
        error: function (data) {
            console.log("Error in Export to Excel");
        }
    });
}

var assignedTo, startDateParam, endDateParam, responseTime, vehicleTag, age;

/**
* To get refresh reports on close of ticket details. 
* @method getRefresh
* @for KamCloseTicketReport
*/
function getRefresh() {
    $(".k-i-close").click(function () {
        var currentPage = $("#KamCloseTicket").data('kendoGrid').dataSource.page();
        //getKamCloseTicketHistory(currentPage);
        $('#KamCloseTicket').data('kendoGrid').dataSource.read();
        $('#KamCloseTicket').data('kendoGrid').refresh();

    });
}

//============================= document ready function ===============================//

$(document).ready(function () {
    $('.excelIcon').hide();

    getKamCloseTicketHistory();

    addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
    $("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
});