436 lines
14 KiB
JavaScript
436 lines
14 KiB
JavaScript
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/*================================================================================================================\
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+
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+ Project : GoData-Eicher
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+ Filename : reportTicketOpen.js
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+ Module Name : OpenTicketReport
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+ Purpose : For reporting
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+ Coded By : Parul Gupta
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+
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+================================================================================================================*/
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/**
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* For reporting
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* @module ReportModule
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*/
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/**
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* This class contains functionality of Ticket report(Open)
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* @class OpenTicketReport
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* @constructor
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*/
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//Global variables
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var slaMetImagePath = "../../Content/css/images/icons/green_circle.png";
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var slaNotMetImagePath = "../../Content/css/images/icons/red_circle.png";
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var xhr_exportExport;
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var temp_dataItemId, temp_dataItemRowIndex;
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/**
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* Function to display open ticket details
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* @method showOpenTicketDetails
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* @for OpenTicketReport
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*/
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function showOpenTicketDetails(e) {
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temp_dataItemId = "";
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temp_dataItemRowIndex = '';
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//console.log($(e.currentTarget).closest("tr"), $(e.currentTarget).closest("tr").index());
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var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
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//console.log(dataItem);
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temp_dataItemId = dataItem.Id;
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temp_dataItemRowIndex = parseInt($(e.currentTarget).closest("tr").index(), 10);
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$.ajax({
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type: "POST",
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url: "/Report/Ticket_GetOpencloseTicketFullDetails/",
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data: { ticketId: dataItem.Id, ticketStatus: "open" },
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success: function (data) {
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$("#divTicketDetails").html(data);
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//open window in new dialog box
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$("#divTicketDetails").data("kendoWindow").open();
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openKendoWindowInCenter("#divTicketDetails");
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},
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error: function (data) {
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console.log(data);
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}
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});
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}
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/**
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* Function to get open tickets history
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* @method getOpenTicketHistory
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* @for OpenTicketReport
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*/
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function getOpenTicketHistory() {
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var startDate, endDate;
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var userID = userId;
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//console.log(userID);
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//console.log(startDateParam, endDateParam);
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//alert('aa');
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if (startDateParam) {
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startDate = startDateParam;
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} else {
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startDate = "01 dec 2022";
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}
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var monthNames = ["Jan", "Feb", "Mar", "Apr", "May", "Jun",
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"Jul", "Aug", "Sep", "Oct", "Nov", "Dec"
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];
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var date = new Date();
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var day = date.getDate();
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var month = monthNames[date.getMonth()]
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var year = date.getFullYear();
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var d = new Date();
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if (endDateParam) {
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endDate = endDateParam;
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} else {
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endDate = day + " " + month + " " + year;
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}
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var params = new URL(document.location.toString()).searchParams;
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var name = params.get("modeltickets");
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if (name == "yes") {
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; var apiUrl = url + "Api/Admin?getopen=yes&tickets=test&modelwise=test&option=yes";
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//alert(apiUrl);
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$.ajax({
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url: apiUrl,
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type: 'POST',
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data: { Token: securityToken, UserId: userID, FromDate: startDate, ToDate: endDate },
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success: function (data) {
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$('#dvtitle').html('Report - HD Buses Ticket');
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// $('#dvExcel').hide();
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modelwisereport(data);
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//applyFiltersBasedOnParametersToKendoGrid();
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$('.excelIcon').hide();
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}
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});
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}
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//console.log(startDate, endDate);
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//send ajax request
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else {
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var strtype = "Open";
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// alert(isepsFlag);
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if(isepsFlag.toLowerCase() == 'yes'){
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strtype = "Open,EPS";
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}
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//alert(strtype);
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$.ajax({
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type: "POST",
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url: "/Report/Ticket_Open_Grid/",
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data: { userId: userID, startDate: startDate, endDate: endDate, ticketStatus: "open" , ticketStatus: strtype },
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success: function (data) {
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$("#divGrid").html(data);
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if (document.getElementById('OpenTicket') !== null) {
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applyFiltersBasedOnParametersToKendoGrid();
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setTimeout(function () {
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if ($("#OpenTicket .k-grid-content table tbody tr").length > 0) {
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$('.excelIcon').show();
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} else {
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$('.excelIcon').hide();
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}
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}, 1000);
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} else {
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$('.excelIcon').hide();
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}
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},
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complete: function () {
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startDateParam = "";
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endDateParam = "";
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},
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error: function (data) {
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console.log(data);
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}
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});
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}
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}
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/**
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* Function to apply filters on kendo grid based on parameters
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* @method applyFiltersBasedOnParametersToKendoGrid
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* @for OpenTicketReport
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*/
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function applyFiltersBasedOnParametersToKendoGrid() {
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if (assignedTo) {
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//applyFilterToKendoGrid('OpenTicket', 'AssignedTo', 'or', 'eq', [assignedTo]);
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applyFilterToKendoGrid('OpenTicket', 'AssignedTo', 'eq', assignedTo);
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}
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}
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/**
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* Function call on row bound of close tickets table
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* @method onRowBound
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* @for OpenTicketReport
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*/
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function onRowBound(e) {
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console.log(_userRole.toLowerCase().trim());
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if (_userRole.toLowerCase().trim() == 'cce' || _userRole.toLowerCase().trim() == 'cce_admin') {
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$('.k-grid-EditTicketActivity').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-edit'></span>").show();
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$('.k-grid-TicketDetails').hide();
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} else {
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$('.k-grid-TicketDetails').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-justifyFull'></span>").show();
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$('.k-grid-EditTicketActivity').hide();
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}
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//$('.k-grid-Performance').text("").removeClass("k-button k-button-icontext").html("<span class='k-icon k-performance'></span>");
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// called common file function to show title on mouse hover.
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addTitleAttribute();
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// sla met or not met functionality
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var data = this.dataSource.view();
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//console.log(data);
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for (var i = 0; i < data.length; i++) {
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//get uid of row
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var uid = data[i].uid;
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// get default sla time of row
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var defaultSla = data[i].DefaultSlaTime;
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// get total ticket life cycle sla value
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var totalLifeCycleSla = data[i].TotalTicketLifeCycleTimeSlab;
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//get gps status of van
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var gps_status = data[i].gps_status;
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var row = this.table.find("tr[data-uid='" + uid + "']");
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//console.log(defaultSla, totalLifeCycleSla);
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if (defaultSla > totalLifeCycleSla) {
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row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='SLA met'>");
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} else {
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row.find('.k-grid-resolutionSla').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='SLA not met'>");
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}
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if (gps_status != null) {
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if (gps_status.toLowerCase().trim() == "true")
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row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaMetImagePath + "' title='Online'>");
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else
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row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("<img src='" + slaNotMetImagePath + "' title='Offline'>");
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} else {
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row.find('.k-grid-gps_status').text("").removeClass("k-button k-button-icontext").html("");
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}
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}
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var grid = $("#OpenTicket").data("kendoGrid");
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var gridData = grid.dataSource.view();
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for (var i = 0; i < gridData.length; i++) {
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if (gridData[i].CreationTimeMorethan24Hrs === true) {
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grid.table.find("tr[data-uid='" + gridData[i].uid + "']").addClass("highlighted-row");
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}
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}
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}
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/**
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* To get filter parameters and export report.
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* @method exportReport
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* @for OpenTicketReport
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*/
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// function exportReport() {
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// var userID = userId;
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// // sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
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// if (xhr_exportExport && xhr_exportExport.readystate != 4) {
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// xhr_exportExport.abort();
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// }
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// xhr_exportExport = $.ajax({
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// type: "POST",
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// url: "/Report/Ticket_Close_Open_ExportToExcel/",
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// data: { UserId: userID, startDate: "", endDate: "", ticketStatus: "open" },
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// success: function (data) {
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// // making the generated Excel available for downloading.
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// window.location.href = data;
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// },
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// complete: function () {
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// },
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// error: function (data) {
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// console.log("Error in Export to Excel");
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// }
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// });
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// }
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/*function exportReport() {
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var userID = userId;
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// sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
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if (xhr_exportExport && xhr_exportExport.readystate != 4) {
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xhr_exportExport.abort();
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}
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xhr_exportExport = $.ajax({
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type: "POST",
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url: "/Report/Ticket_Close_Open_NewExportToExcel/",
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data: { UserId: userID, startDate: "", endDate: "", ticketStatus: "open" },
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success: function (data) {
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// making the generated Excel available for downloading.
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window.location.href = data;
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},
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complete: function () {
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},
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error: function (data) {
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console.log("Error in Export to Excel");
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}
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});
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}*/
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function exportReport() {
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var userID = userId;
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// var apiUrl = url + "Api/Ticket?tickettype=count&openData=hh&isOpenclose=true&iscount=true&isajax=t&isajaxcount=true";
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// alert(apiUrl);
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/// var apiUrl = WCFRESTURL.GetConsolidateCount;
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var startDate = "01 jan 1900"; //$("#startDate").val();
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var endDate = $("#endtDate").val();
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var apiurldata = WCFRESTURL.GetopenDataList;
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var strtype = "Open";
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var ddlval=$('#ddFilterType').val();
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if(ddlval == "Open"){
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}
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else{
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strtype = "Open,"+ddlval;
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}
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console.log(strtype);
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// sending ajax request to export ICR Unique Users and Data Usage to Excel, and hadling its completion
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if (xhr_exportExport && xhr_exportExport.readystate != 4) {
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xhr_exportExport.abort();
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}
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xhr_exportExport = $.ajax({
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type: "POST",
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//url: apiUrl,
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url: apiurldata,
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data: { UserId: userID, StartDate: startDate, EndDate: endDate, ticketStatus: "open", FromDate: startDate, ToDate: endDate, UtcMinute: UtcMinutes, Token: securityToken, Limit: "1000", OffSet: "0", _timeOffSetMinutes: "330", TicketType: strtype },
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dataType: "json",
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success: function (data) {
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// alert(data);
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// making the generated Excel available for downloading.
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window.location.href = data;
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},
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complete: function () {
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},
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error: function (data) {
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alert(data);
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console.log("Error in Export to Excel");
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}
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});
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}
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/**
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* To apply filters to the Kendo-Grid-Columns.
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* @method applyFilterToKendoGrid
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* @param {String} gridId Target-Grid
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* @param {String} columnName Target-Column-Name
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* @param {String} logic Filtering-Logic (eg: for Equals-to = eq)
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* @param {String} operator Filtering-Operator (eg: AND, OR)
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* @param {Array} filterValues Values to be filtered in the Target column
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* @for OpenTicketReport
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*/
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function applyFilterToKendoGrid(gridId, columnName, operator, filterValues) {
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var filter = {
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"field": columnName,
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"operator": operator,
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"value": filterValues
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}
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$("#" + gridId).data('kendoGrid').dataSource.filter(filter);
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}
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var assignedTo, startDateParam, endDateParam;
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/**
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* To get refresh reports on close of ticket details.
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* @method getRefresh
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* @for OpenTicketReport
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*/
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function getRefresh() {
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$(".k-i-close").click(function () {
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//console.log(temp_dataItemId, temp_dataItemRowIndex);
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var openTicketId = temp_dataItemId;
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var openTicketRowIndex = temp_dataItemRowIndex;
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$.ajax({
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type: "POST",
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url: "/Report/CheckIfTicketExistInOpen/",
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data: { ticketId: openTicketId, ticketStatus: "open" },
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success: function (data) {
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if (data.success == true) {
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} else {
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$('#OpenTicket').data('kendoGrid').removeRow($('#OpenTicket').data('kendoGrid').tbody.find("tr")[parseInt(openTicketRowIndex, 10)]);
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}
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},
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error: function (data) {
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console.log(data);
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}
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});
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});
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}
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/**
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* Function call on edit button and redirect to ticket activity page to edit ticket activity
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* @method editTicketActivity
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* @for Report
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*/
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function editActivity(e) {
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var dataItem = this.dataItem($(e.currentTarget).closest("tr"));
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var ticketid = dataItem.Id;
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//window.location.href = "/Ticket/TicketAdministration?complaintNo=" + ticketid;
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window.open("/Ticket/TicketAdministration?complaintNo=" + ticketid);
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}
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//============================= document ready function ===============================//
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$(document).ready(function () {
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$('.excelIcon').hide();
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/**
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* Global References: Getting parameters from query string.
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* @for OpenTicketRepor
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*/
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setTimeout(function () {
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console.log(isepsFlag.toLowerCase());
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if(isepsFlag.toLowerCase() == 'yes'){
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$("#ddFilterType option").not("[value='EPS']").remove();
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//$("#ddReasonForDealerTicket option[value='EPS']").remove();
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}
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else{
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if (_userRole.toLowerCase().trim() == 'cce'){
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if(isepsFlag.toLowerCase() == 'both'){
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}
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else{
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$("#ddFilterType option[value='EPS']").remove();
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}
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}
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}
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getOpenTicketHistory();
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},500);
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assignedTo = getParameterByName('assignedTo');
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startDateParam = getParameterByName('startDate');
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endDateParam = getParameterByName('endDate');
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addKendoWindow("#divTicketDetails", "Ticket Details", "1000px", 150, 120);
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$("#divTicketDetails").parent().addClass("TicketReportDetails_Window");
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});
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