---
title: Handling Downtime
icon: turn-down
---

![Downtime Incident](https://media3.giphy.com/media/v1.Y2lkPTc5MGI3NjExdTZnbGxjc3k5d3NxeXQwcmhxeTRsbnNybnd4NG41ZnkwaDdsa3MzeSZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/2UCt7zbmsLoCXybx6t/giphy.gif)

## 📋 What You Need Before Starting

Make sure these are ready:
- **[Incident.io Setup](../playbooks/setup-incident-io)**: For managing incidents.
- **Grafana & Loki**: For checking logs and errors.
- **Checkly Debugging**: For testing and monitoring.

---

## 🚨 Stay Calm and Take Action

<Warning>
  Don’t panic! Follow these steps to fix the issue.
</Warning>

1. **Tell Your Users**:
   - Let your users know there’s an issue. Post on [Community](https://community.activepieces.com) and Discord.
   - Example message: *“We’re looking into a problem with our services. Thanks for your patience!”*

2. **Find Out What’s Wrong**:
   - Gather details. What’s not working? When did it start?

3. **Update the Status Page**:
   - Use [Incident.io](https://incident.io) to update the status page. Set it to *“Investigating”* or *“Partial Outage”*.

---

## 🔍 Check for Infrastructure Problems

1. **Look at DigitalOcean**:
   - Check if the CPU, memory, or disk usage is too high.
   - If it is:
     - **Increase the machine size** temporarily to fix the issue.
     - Keep looking for the root cause.

---

## 📜 Check Logs and Errors

1. **Use Grafana & Loki**:
   - Search for recent errors in the logs.
   - Look for anything unusual or repeating.

2. **Check Sentry**:
   - Look for grouped errors (errors that happen a lot).
   - Try to **reproduce the error** and fix it if possible.

---

## 🛠️ Debugging with Checkly

1. **Check Checkly Logs**:
   - Watch the **video recordings** of failed checks to see what went wrong.
   - If the issue is a **timeout**, it might mean there’s a bigger performance problem.
   - If it's an E2E test failure due to UI changes, it's likely not urgent.
     - Fix the test and the issue will go away.

---

## 🚨 When Should You Ask for Help?

Ask for help right away if:
- Flows are failing.
- The whole platform is down.
- There's a lot of data loss or corruption.
- You're not sure what is causing the issue.
- You've spent **more than 5 minutes** and still don't know what's wrong.

💡 **How to Ask for Help**:
- Use **Incident.io** to create a **critical alert**.
- Go to the **Slack incident channel** and escalate the issue to the engineering team.

<Warning>
  If you’re unsure, **ask for help!** It’s better to be safe than sorry.
</Warning>

---

## 💡 Helpful Tips

1. **Stay Organized**:
   - Keep a list of steps to follow during downtime.
   - Write down everything you do so you can refer to it later.

2. **Communicate Clearly**:
   - Keep your team and users updated.
   - Use simple language in your updates.

3. **Take Care of Yourself**:
   - If you feel stressed, take a short break. Grab a coffee ☕, take a deep breath, and tackle the problem step by step.