laxman h 2b73036bb9 notification service enhanced even more detailed way added more templates documentented i splitted based on modulewise

2026-04-30 18:49:11 +05:30

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Offboarding System

1.1.6 Termination Workflow Governance Updates

Clarified that CEO is the final approving authority for dealer termination cases.
Included CCO and CEO as approval authorities with Approve / Hold / Reject options.
Confirmed that the Legal team issues termination letters only after CEO approval.
Removed dealer portal access from termination workflows.
Extended Send Back / Revoke authority to ZBH and DD Lead for termination reviews.
Aligned F&F trigger for termination to occur strictly on the Last Working Day (LWD).

1.1.7 Role & Persona Alignment

Added NBH to the personas section.
Added RBM to applicable review and approval tables.
Clarified that DD ASM is responsible for interview scheduling and coordination , with no Admin involvement.

1.1.8 Access Control & Visibility Refinements

Defined view-only access for DD ASM, DD ZM, and RBM at relevant workflow stages.
Granted approval visibility to DD Lead where applicable.
Enabled DD ASM and DD ZM to upload site readiness and LOA-related documents, with DD Lead, RBM, and ZBH having view access.
Limited applicant and dealer portal access to stage-specific and context-specific scenarios only.
Confirmed that dealer portal access is revoked after resignation or termination.

1.2.5 Post-Exit Access Control

Enforced system rule to revoke dealer portal access once resignation or termination is completed.

3 Definitions and Acronyms

Acronym Full Form / Description
RE Royal Enfield
DD Dealer Development
DD-AM Dealer Development – Area Manager
DD-ZM Dealer Development – Zonal Manager
DD-Lead Dealer Development – Lead
DD-Head Dealer Development – Head
RBM Regional Business Manager
ZBH Zonal Business Head
NBH National Business Head
ASM Area Sales Manager
FDD Financial Due Diligence (External Partner/Agency)
LOI Letter of Intent
EOR Essential Operating Requirements
LOA Letter of Appointment
F&F Full and Final (Dealer Settlement)
KT Matrix Evaluation Matrix used for scoring applicants

4.3 Dealer Termination – Process Flow Overview

4.3.1.1 Overview

The Dealer Termination Process governs the structured offboarding of a dealership initiated
internally by Royal Enfield due to operational, contractual, or ethical concerns.
It ensures that any termination—whether due to working-capital issues, poor performance,
or unethical practices —is investigated, documented, reviewed at multiple managerial levels,
and legally validated before final execution. The process maintains full transparency and
traceability through digital records, comments, and worknotes until the Termination
Letter is issued and the Full & Final (F&F) settlement begins.

4.3.2 Step-by-Step Process Flow

4.3.2.1 ASM – Case Initiation

The Area Sales Manager (ASM) regularly visits dealers and records Minutes of Meeting (MOM) for performance or compliance concerns.
After two consecutive unsatisfactory commitments or escalations, the ASM initiates a Termination Request in the portal.
Fills all operational details (Dealer Code, LOI, LOA, Sales Data, etc.), selects a Termination Category (Working Capital, Performance, Unethical Practice), and uploads supporting documents (MOMs, commitments, dealer letters).
Submits the case to RBM + DD-ZM for review.

4.3.2.2 RBM + DD-ZM Review

The Regional Business Manager (RBM) and Dealer Development Zonal Manager (DD- ZM) jointly evaluate the case.
Conduct a meeting with the dealer and record fresh MOMs; upload dealer commitments on letterhead.
Provide remarks and supporting evidence.
Actions available: o Approve → Forward to ZBH o Send Back for Clarification → Returns to ASM with comments o Withdraw → Terminates workflow with justification

4.3.2.3 ZBH Review

The Zonal Business Head (ZBH) reviews the full chronology (ASM visits, RBM/DD-ZM remarks, uploaded MOMs).
Validates escalation authenticity and dealer communication record.
Adds remarks and forwards to DD-Lead for deeper review.
The termination request is reviewed by the ZBH , who is authorized to Approve, Send Back, or Revoke the termination request. Send Back actions are communicated through Work Notes , with mandatory remarks recorded for traceability.

4.3.2.4 DD-Lead Review & Legal Assignment

The DD-Lead cross-verifies case chronology with all stakeholders (ASM, RBM, ZBH).
Prepares a Termination Presentation summarizing facts, dealer history, and recommendations.
Assigns the case to Legal Team for inputs through the system (visible in worknotes).
The termination request is reviewed by the DD-Lead , who is authorized to Send Back or Revoke the termination request for clarification or reconsideration. All such actions require mandatory remarks captured in Work Notes.

4.3.2.5 Legal Verification

The Legal Team reviews documentation, ensures contractual breaches are well- supported, and checks all precedents.
May raise queries via Worknotes or Send Back the case to DD-Lead for clarification.
Once satisfied, forwards the verified case back to DD-Lead for next action.

4.3.2.6 DD-Lead → DD-Head Review

The DD-Lead attaches Legal’s feedback and forwards the case to DD-Head for strategic review.
DD-Head validates the case, evaluates impact, and presents it to National Business Head (NBH) for final business decision.

4.3.2.7 NBH Evaluation

The NBH reviews all documentation and Legal remarks.
May choose one of three actions: o Go Ahead → Approve for issuance of Show Cause Notice (SCN) o Hold Decision → Pause temporarily for further monitoring or negotiation o Raise Query → Sends back to DD-Lead for additional input

4.3.2.8 Show Cause Notice (SCN) Issuance

Upon NBH approval, the system triggers Legal to prepare and issue the SCN.
The DD-Lead formally shares the SCN with the dealer through DD-Admin.
Dealer replies to the SCN by email or letter, which DD-Admin uploads to the portal.
For termination cases, the F&F settlement process is triggered only on the Last Working Day (LWD). The system shall control the F&F trigger based on the LWD date , irrespective of the termination approval date.

4.3.2.9 Evaluation of Dealer Response

The DD-Lead , ZBH , RBM , and DD-Head jointly review the dealer’s SCN response.
Uploads internal comments, Legal feedback, and recommendation for NBH’s final decision.

4.3.2.10 NBH Final Decision

The NBH reviews the compiled case with Legal advice and decides among: o Approve Termination → Moves to CEO/CCO for confirmation o Reconsider → Allow additional time or corrective action o Reject → Case closed without termination

4.3.2.11 11. CEO & CCO Authorization

CEO and Chief Commercial Officer (CCO) review the NBH-approved termination.
Provide authorization on the portal.
Once signed off, the decision becomes final.

4.3.2.12 12. Legal Termination Letter

The Legal Team generates the Termination Letter to the portal.
The letter is auto-visible to DD-Lead , DD-Admin , and Finance.
A system notification is triggered to all linked personas.

4.3.2.13 13. DD-Admin Communication & F&F Trigger

The DD-Admin shares the official Termination Letter with the dealer and field team.
Marks the case as “Terminated” in the portal.
Forwards the case to Finance for Full & Final Settlement initiation.
Updates the worknote with final remarks and due-date for settlement.

4.4 Dealer Full & Final (F&F) Settlement – Process Flow

4.4.1.1 Overview

The Full & Final (F&F) Settlement Process governs the financial closure of a dealership following Resignation or Termination. It ensures that all financial obligations between Royal Enfield and the dealer — including security deposits, recoveries, payables, and department-wise dues — are transparently reconciled, verified, and documented before closure.

4.4.2 Step-by-Step Process Flow

4.4.2.1 F&F Initiation

Triggered automatically once the Resignation Acceptance Letter or Termination Letter is uploaded by Legal.
The DD-Admin or DD-Lead initiates the F&F case in the Finance Dashboard , which creates a unique FNF Case ID linked to the dealer code.
The system auto-fetches dealer details, associated documents, resignation/termination date, and due dates.
Notification is sent to the Finance Team and all functional departments to begin the clearance process.

8 Termination

A Dealer Termination process is initiated when a dealership’s continuation is deemed non-viable due to business, financial, or ethical reasons. The termination may arise

from three primary causes — working capital inadequacy , continued underperformance , or unethical practices. Cases involving working capital or performance issues follow a

structured review and approval process, allowing the concerned dealer to provide clarification and supporting data before final decision. However, any instance

of unethical practice — including fraud, policy breach, or reputational risk to the brand — results in immediate termination. All termination cases are documented within the

system, with remarks, evidence, and approval trails maintained for audit and compliance verification.

8.1 Create Termination Request

8.1.1 Functionality Scope

The Create Termination Request form enables authorized users such as DD-Lead , DD-Admin , or ASM to initiate a termination case within the system. The form captures comprehensive dealership details including operational timelines, format type, constitution, performance data, and financial indicators. It also specifies the Termination Category (e.g., Working Capital, Performance Issue, or Unethical Practice), supported by descriptive justification and relevant documentation. The request forms the starting point of the digital termination workflow and ensures that all necessary contextual data and artefacts are available for subsequent reviews and escalations.

8.1.2 Width

Allows creation of new termination requests by entering Dealer Code , operational details, and financial data.
Captures Termination Category and Description for clarity on grounds of termination.
Supports upload of supporting artefacts such as MOMs, dealer commitments, or financial statements.
Automatically records creator and timestamp for traceability.

8.1.3 Depth

Integrates directly with the Progress Timeline , displaying real-time status updates across levels.
Each submission auto-generates an internal case ID linked to the dealer code for tracking.
Supports structured escalation logic based on the Termination Category — standard route for working capital/performance cases, immediate escalation for unethical practices.
Maintains versioned records for every document uploaded at creation stage.

8.1.4 Personas-wise Accessibility & Visibility

Persona / Role Access Level Visibility & Permissions
ASM / DD-AM Area Level Can initiate termination requests, upload MOMs and
dealer commitments.
RBM + DD-ZM Regional / Zonal
Level

Can view request details and validate information before
escalation.
ZBH Zonal Head Reviews initial request data, comments on justification,
and forwards to DD-Lead.
DD-Lead / DD-
Admin

National
Coordination

Can initiate, review, and forward requests; validates
completeness and assigns to Legal if required.
Legal Review Level Can view dealer details and supporting documents for
legal evaluation.
NBH National Business
Head

Can view the entire request summary before decision
and closure approval.

8.2 Termination Ticket overview

8.2.1 Functionality Scope

The Details View provides a consolidated summary of all key information related to the dealer under review. It includes dealership codes, operational history, financial performance, and termination-specific parameters. This enables reviewers at every level—whether ASM, ZBH, or Legal—to quickly assess background context and validate evidence before taking action. The interface also displays the current workflow stage and offers in-screen options to Approve , Withdraw , or Send Back the request with remarks, ensuring traceable and reason- based decisions.

8.2.2 Width

Displays complete dealer profile: code, name, location, and GST details.
Shows operational data: inauguration date, LOA, LOI, format, constitution, and last six-month sales.
Captures termination-specific data: Termination Category , reason, and case severity (e.g., “High”).
Provides workflow action buttons— Approve , Withdraw , Send Back —with mandatory remarks input.
Integration with Work Notes for contextual communication and escalation traceability.

8.2.3 Depth

The Detail Tab serves as the central operational dashboard for viewing all dealer, operational, and termination-related data within a single, structured interface. It merges static dealer master information with dynamic workflow inputs and uploaded artefacts, ensuring contextual visibility for all stakeholders.

8.2.3.1 Components & Functional Behavior

Dealer Information (Owner: DD-Admin / System Integration Layer) Displays master data pulled from the Dealer Master table — including Dealer Code, Name, Address, GST, Domain Name, City Category, Sales Code, Service Code, and GMA Code. o Synced automatically from RE’s Dealer Database (Master Registry). o Read-only for all personas except system admin for data correction requests. o Enables search and cross-referencing across termination, resignation, and onboarding records.
Operational Details (Owner: DD-Lead / Workflow Engine) Highlights the dealership’s business health indicators and structural data, including LOA, LOI, Inauguration Date, Constitution Type, Dealership Type, Format Category, Dealer Score Card Band, and Last Six-Month Sales. o Pulled dynamically from the Sales & Performance Module. o Reflects the most recent sales cycle, ensuring leadership sees live performance metrics during termination decision-making. o Editable only by DD-Lead or authorized DD-Admin prior to case lock.
Termination Details (Owner: DD-Lead / DD-ZM / Legal) Captures case-specific details such as Termination Category, Reason Description, and Attachments. o Termination Category includes options like Working Capital Issues, Performance Shortfall, Breach of Agreement, or Unethical Practices. o Documents uploaded here are visible to all reviewers across the approval chain, maintaining transparency. o Legal team references this section while framing the Show Cause Notice (SCN) or final termination letter.
Workflow Actions (Owner: Workflow Engine / DD-Lead) Displays Approve, Withdraw, and Send Back controls based on role permissions. o Triggers automated workflow transitions and real-time updates in Progress Timeline and Audit Trail. o Any action logs mandatory remarks under “Communication & Notes” with timestamp and user identity. o Permissions vary per role:

▪ ASM, RBM: Can only comment or escalate.
▪ ZBH, DD-Lead, NBH: Can approve or send back.
▪ Legal: Can finalize after NBH approval.

Document Management Section (Owner: DD-Admin / Legal) Repository displaying all uploaded evidence or reports associated with the termination. o Documents listed by name, type, uploader, and date. o Supports inline viewing (no download needed) for internal confidentiality. o File retention policy aligns with RE’s compliance standards (minimum 7 years).
Audit Trail (Owner: Workflow Engine / System Log) Chronologically records every action taken within the termination case — including user, timestamp, and nature of change.

8.2.4 Personas-wise Accessibility & Visibility

Persona / Role Access Level Visibility & Permissions
ASM / DD-AM Area Level Can initiate and upload dealer MOMs and commitment
records.
RBM + DD-ZM Regional / Zonal
Level

Review dealer details, validate termination rationale,
and escalate with remarks.
ZBH Zonal Business
Head

Approves or returns the case with comments; can
forward to DD-Lead.
DD-Lead / DD-
Admin

National
Coordination

Validate details, review documents, assign to Legal, or
push for F&F after NBH approval.
Legal Legal Level Review dealer information, validate grounds, and issue
termination letter.
NBH National Head Provides final decision and authorization before case
closure.

8.3 Termination Approval & Review Process

8.3.1 Functionality Scope

The Termination Approval module enables Royal Enfield’s internal stakeholders to manage dealership termination cases in a structured, transparent, and traceable workflow. It ensures that

every dealership performance concern — whether due to working capital shortfall , sustained underperformance , or unethical practices — is systematically reviewed, documented, and acted upon through the defined escalation hierarchy.

This module supports structured documentation of dealer meetings , uploaded artefacts , reviewer remarks , and legal correspondence , ensuring no manual communication dependency. All approvals, send-backs, or withdrawals are centrally logged, supported by Work Notes , ensuring collaborative clarity and institutional memory across teams.

The CEO is the final approving authority for dealer termination cases. The Legal team prepares and issues the termination letter only after CEO approval , and not upon NBH approval. CCO and CEO are included as approval authorities with Approve, Hold, and Reject options. The dealer does not have portal access for termination workflows.

8.3.2 Width

The process spans across the complete DD and Legal hierarchy, ensuring clear role-based accountability:

ASM: Conducts monthly visits, logs Meeting of Minutes (MOM), uploads dealer commitment letter and personal observations. Logging MOM is not the part of this system but when he feel to trigger Termination, he will log as description & associate documents while initiating the flow.
RBM + DD-ZM: Escalate after repeated concerns, conduct joint meetings, and document dealer responses on portal.
ZBH: Reviews zonal-level non-compliance, escalates unresolved cases to DD-Lead and NBH.
DD-Lead: Reviews consolidated reports, validates escalation records, prepares case presentation, and assigns to Legal.
Legal: Reviews chronology, evaluates policy or contractual breaches, issues SCN, and prepares final Termination Letter.
DD-Head: Reviews with DD-Lead and Legal; presents case to NBH for decision.
NBH: Provides final decision – approve, query, or hold.
DD-Admin: Uploads dealer’s SCN response and handles F&F coordination post Legal issuance.

8.3.3 Depth

Structured Case Creation (Owner: DD-Lead / DD-Admin / ASM) A Termination case is initiated through the “Create Termination Request” form by DD- Lead, DD-Admin, or ASM. o Each request is tagged with a unique Termination ID (e.g., TERM-001). o Dealer and operational data are automatically fetched from the Dealer Master and Sales System for accuracy.
Case Workflow Management (Owner: Workflow Engine) Each stage of the termination journey — from ASM initiation to Legal closure — is mapped to approval levels. o ASM → RBM/DD-ZM → ZBH → DD-Lead → Legal → DD-Head → NBH. o Actions at every level (Approve, Withdraw, Send Back) are recorded with mandatory remarks. o Each remark auto-updates in Work Notes and Progress Timeline , triggering instant notifications to the next role.
Work Note Integration (Owner: All Reviewers) The Work Note acts as the central communication thread within each termination case. o Each reviewer (ASM, RBM, ZBH, DD-Lead, Legal, etc.) can post contextual remarks, share discussions, or tag specific users. o Tagged users (e.g., @DD-Lead, @Legal) receive instant notifications via system alerts and email. o Work Notes serve as a real-time collaboration and escalation record — every comment, clarification, or update remains time-stamped and user-tagged. o Legal and DD-Head may also use Work Notes to request clarification from lower hierarchies (ASM, RBM, ZBH). o Once a note is submitted, it becomes immutable and part of the permanent record under Audit Trail.
Meeting & Artefact Uploads (Owner: ASM, RBM, ZBH) Each level of escalation includes upload of MOMs, dealer commitment letters, and observations while Approving at his level. o Artefacts are uploaded as PDFs (e.g., Meeting_MOM_June2025.pdf ). o Dealer commitments are scanned and attached for cross-reference during Legal and NBH reviews.
Approval Actions (Owner: Workflow Engine) Reviewers can take the following actions: o Approve: Confirms escalation readiness for next level. o Send Back: Pushes case back for clarification with remarks visible in Work Notes. o Withdraw: Used when the concern is resolved or no termination action is required. Each action is recorded in both Audit Trail and Work Notes , ensuring clarity on decision paths.
Legal Review and Issuance (Owner: Legal Team) Legal reviews the case chronology and uploaded artefacts. o If clarification is needed, they “Send Back” via Work Notes. o Once validated, Legal create the Show Cause Notice (SCN) to the portal and later create the Termination Letter post NBH approval. o These Show cause Notice and Termination Letter will be created within the system o All uploaded legal artefacts remain accessible to DD-Lead, DD-Admin, and NBH.
Dealer Interaction & Closure (Owner: DD-Admin / DD-Lead) Dealer replies to the SCN via DD-Admin, who uploads the response to the portal. o DD-Lead reviews dealer’s response with inputs from RBM and ZBH, updates closure remarks, and forwards to NBH. o Post-approval, Legal uploads the Termination Letter, visible to DD-Admin and dealer. o DD-Admin initiates F&F coordination, ensuring all records are finalized within SLA.
Immediate Termination (Owner: DD-Lead + Legal) Cases categorized under “Unethical Practice” trigger direct routing to Legal + DD- Lead, skipping intermediate reviews. o Immediate Legal action and issuance of termination communication occur within the system, ensuring swift compliance.
Audit Trail (Owner: System Engine) Each user action — approval, send back, upload, comment — is timestamped and permanently logged. o The trail captures: User Name, Action Type, Timestamp, Remarks Summary, and Linked Artefact. o Accessible by DD-Lead, Legal, DD-Head, and NBH for compliance review.

8.3.4 Personas-wise Accessibility & Visibility

Persona Responsibilities & Key Actions Access Rights
ASM Creates termination request, uploads MOM & dealer
commitments, adds initial remarks and observations.

Create, View,
Comment
RBM / DD-
ZM

Reviews ASM input, conducts escalation meetings,
uploads MOM, provides joint recommendations.

View, Approve,
Send Back
ZBH Reviews regional non-compliance, uploads MOM,
forwards unresolved cases to DD-Lead.

Approve, Send
Back
DD-Lead Reviews full chronology, validates artefacts, triggers Legal
for input, issues SCN, consolidates for final closure.

Full Access,
Approve,
Withdraw
Legal Reviews chronology, uploads SCN, issues Termination
Letter, queries if required through Work Notes.

Approve, Send
Back, Upload
DD-Head Reviews consolidated cases, presents them to NBH for
final decision.

Review, Comment

NBH Approves or holds termination case; final authority on go-
ahead decisions.

Approve / Hold

DD-Admin Uploads dealer’s SCN reply, final Termination Letter, and
initiates F&F.

Upload, Close

Dealer
(Read-only)

Views SCN and final Termination Letter. View Only

8.4 Termination Progress Timeline

8.4.1 Functionality Scope

The Termination Progress Timeline provides a stage-wise visualization of the entire termination journey — from case initiation to final closure. It ensures that every escalation, document, review, and approval is tracked transparently with timestamped accountability.

Each level in the workflow — from ASM initiation to CEO authorization — is dynamically reflected with role names, document counts, feedback notes, and status indicators. The module promotes structured collaboration by integrating Work Notes and Audit Trail updates at each milestone, enabling leadership to monitor the decision flow in real time.

8.4.2 Width

The timeline consolidates inputs from multiple roles, creating an end-to-end view of operational, business, and legal evaluations:

ASM initiates the request and uploads meeting artefacts.
RBM / DD-ZM review and escalate based on repeated violations.
ZBH performs zonal validation and comments.
DD-Lead consolidates data, reviews chronology, and assigns to Legal.
Legal verifies contract breaches and provides legal opinion or Show Cause Notice (SCN).
NBH performs business-level evaluation and grants or holds final approval.
CEO / CCO complete the executive authorization.
DD-Admin coordinates issuance of the final Termination Letter and forwards it to F&F.

Each transition (approve, send-back, withdraw) automatically updates the timeline with the reviewer’s remarks and uploaded artefacts.

8.4.3 Depth

The Termination Progress Timeline follows a clearly defined 14-stage lifecycle. Each stage is associated with specific ownership, document uploads, and Work Note actions.

8.4.3.1 Stage-wise Breakdown

Request Initiated – ASM / Initiator o Case created with details, termination reason, and dealer code. o Supporting documents like MOM and commitment letters attached. o Remarks and feedback logged in Work Notes.
RBM Review – RBM + DD-ZM o Joint meeting notes uploaded; recommendations shared. o Approve or Send-Back with clarification via Work Note.
ZBH Review – Zonal Business Head o Evaluates pattern of violations, reviews MOM chain, and adds escalation remarks.
DD Lead Review – DD-Lead o Consolidates documentation from ASM, RBM, and ZBH. o Prepares case synopsis and assigns to Legal for compliance validation.
Legal Verification – Legal Department o Reviews breach type (Working Capital, Performance, Unethical Practice). o Queries or approves via Work Notes. o Uploads draft SCN if verified.
NBH Evaluation – National Business Head

o Reviews termination recommendation; may approve, hold, or query.

Show Cause Notice (SCN) – Legal + DD-Lead o Official SCN issued to dealer. o Dealer reply awaited; all correspondence uploaded.
DD Lead & Legal Review – Joint Review o Evaluates dealer’s SCN reply. o Records internal discussion outcome in Work Notes.
DD-Head Review – Dealer Development Head o Prepares presentation and recommendation for NBH.
CCO Approval – Chief Commercial Officer o Reviews and endorses NBH’s decision.
CEO Final Approval – Chief Executive Officer o Authorizes final termination execution.
Legal – Termination Letter – Legal Team o Uploads signed Termination Letter to portal. o Triggers auto-notifications to DD-Lead and DD-Admin.
DD-Admin – Share with Dealer – DD-Admin o Forwards Termination Letter to dealer. o Initiates F&F process and records completion date.
Dealer Terminated – System Generated o Marks dealership status as “Terminated.” o Case locked for further edits; all data archived under Audit Trail.

8.4.3.2 Work Note Integration

Each stage allows the reviewer to post contextual Work Notes for coordination, clarification, or escalation.
Notes automatically capture author, timestamp, and linked stage.
Tagged users receive both email and in-app alerts.
Work Notes act as the single source of truth , capturing every internal discussion and external clarification.
Once the case reaches “Dealer Terminated,” Work Notes are archived as part of the official record visible under Audit Trail.

8.4.4 Personas-wise Accessibility & Visibility

Persona Visibility in Timeline Actions Allowed
ASM Initiate request, view complete history, comment
in Work Notes.

Create, Upload Docs,
Comment
RBM / DD-ZM See all lower-level stages, add remarks, approve or
send-back.

Approve, Send-Back,
Comment
ZBH Access RBM & ASM artefacts, escalate to DD-Lead. Approve, Send-Back

DD-Lead Full timeline visibility, assign to Legal, manage SCN,
approve final closure.

Full Access

Legal Review termination grounds, issue SCN, upload
Termination Letter.

Approve, Send-Back,
Upload Docs
NBH View all previous stages, make go/no-go decision. Approve / Hold
CCO / CEO Executive-level read access, approve final
termination.

Approve Only

DD-Admin View complete timeline, upload dealer response &
Legal letter, initiate F&F.

Upload, Close

Dealer (Read-
only)

View SCN and Termination Letter post-issuance. View Only

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