SLA implementation tracking

This folder tracks SRS §9.4 SLA Configuration & Escalation Management against the codebase.

Document	Purpose
IMPLEMENTATION_STATUS.md	What is built vs SRS (by capability)
ONBOARDING_SLA_RULES.md	Applicant steps vs internal SLA (Submitted, Questionnaire, etc.)
STAGE_CONFIGURATION_MATRIX.md	Every approval stage vs SLA config row
PENDING_WORK.md	Ordered backlog to reach full compliance

Source of truth (code)

Area	Location
Activity catalog (all modules)	`backend/src/common/config/slaStageCatalog.ts`
Seed script	`backend/scripts/seed-sla-configs.ts`
Admin “Initialize defaults” API	`POST /api/master/sla-configs/initialize`
Runtime engine	`backend/src/services/SLAService.ts`
BullMQ worker	`backend/src/common/queues/sla.worker.ts` (`ENABLE_REDIS=true`)
Stage sync on transition	`backend/src/common/utils/slaWorkflowSync.ts`

cd backend
npx tsx scripts/seed-sla-configs.ts

Or use Master → SLA Configuration → Initialize defaults in the UI.

Variable	Effect
`ENABLE_REDIS=true`	Runs SLA breach checker on schedule
`DEBUG_SLA_FAST_MODE=true`	1 hour TAT ≈ 1 minute (dev only)

If sla_tracking.metadata (or entityType / entityId) is missing on an older database, run:

npx tsx scripts/migrate-sla-tracking-schema.ts